Arby's

4849 N Broadway St, Knoxville
(865) 689-6978

Recent Reviews

M

Extremely slow service in the drive through. I typically have to wait 5 or more minutes at the speaker before anyone is available to take my order. And although there is usually only one or two cars ahead of me, it still takes at least 20 to 30 minutes to get my order.I asked the guy at the window tonight why this Arby’s is always so slow. His response was that they have had a lot of people out sick lately. I wonder what the excuse would have been if I had asked last month or the month before that.This is an ongoing issue. I like the food, but I’m not really sure if it is really worth the wait.

Food: 5

Service: 1

Jimmy Kennedy

Came in around 2:00 for lunch with a group of six two adults for kids and a handful of coupons. Kaitlyn and Yolanda specifically did a fantastic job making it easy on a couple weary parents. The food was as expected but the service was exemplary! I don't want to leave the back of the house out as the food was fresh and came out in a timely fashion. The only knock was the drink machine needs some love, but the young ladies behind the counter prioritized customer service over anything else. Yolanda was nice enough to throw in a cookie for the "wait" which wasn't overly long.Give those girls a raise!

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Salted Caramel Chocolate Chip Cookie, Arby's Signature Sandwiches, French Fries, Curly Fries, Curly Fries Small

Nicole Kitts

Please bring back baked potatoes , and the triple cheese melt to your menu!

Atmosphere: 4

Food: 2

Service: 4

Recommended dishes: French Fries, Curly Fries, Classic Roast Beef

Jeffrey Daley

I go one a week. You can't beet that 4 for 10. Staff is great . Friendly

Atmosphere: 5

Food: 5

Service: 5

Ahkeem Ingram

I enjoyed my meal.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Classic Roast Beef

William Cox

Always a great dine in experience,friendly staff and clean.

Atmosphere: 5

Food: 4

Service: 4

Recommended dishes: Dr Pepper, French Dip, Curly Fries

Igor Gaidai

Sticky floors, otherwise great.

Atmosphere: 4

Food: 5

Service: 5

Kristy Wilson

THE DRIVE THROUGH GUY STOLE MY DEBIT CARD INFORMATION AND USED IT TO GIVE HIMSELF MONEY THROUGH CASH APP! Be AWARE.

Atmosphere: 1

Jeffrey Napier

Location out of product at 1025pm. Wasn't told until I after I had ordered and waited in line at the window.

Food: 1

Service: 1

Michael Hunley

We eat at Arby's a few times a month, but this time was just a little different in a good way, my wife had placed our order online, but when I was pulling into the parking lot, I felt a diabetic crash and burn issue coming on fast. I told my wife that I couldn't wait, I was getting worse by the second. I get out of the truck and get to the register as fast as I could, I told the guy working the register that I needed a cup to get a soft drink that my wife had placed an order online. He instantly gave me a cup and by this time I'm shaking so bad that I couldn't hardly get a drink. I promised him that I would definitely pay for the cup as soon as our order came in. He never once questioned me about it. I guess he could tell I wasn't lying because of the way I was shaking so bad. Our order finally got to the restaurant, I ask the customer service guy if I owed him anything for the cup. He said don't worry about it. That my wife had already paid for it. I wish other restaurants would be more like this guy. And have some compassion on people with diabetes. I was at a burger King restaurant once and I was so bad that I crawled into the restaurant and ask for a cup to get a drink, and the woman said that I had to pay for it before she would give me a cup. A woman who was standing behind me, told the cashier you got to be kidding me, she said look at the man, he can't even get up off the floor, and you want him to pay for it first. The lady behind me paid for the cup. After I recovered from my diabetic nose dive, I insisted that I pay her for her help. She refused. I have control of my diabetes, but there are times that I get in trouble with my diabetes. As do others who have the disease. Sometimes it can't be helped.Parking: Easy access to the parking lot, but getting out of the lot can be difficult at times. Depending upon which way you are going.Wheelchair accessibility: Plenty of handicap tables in the restaurant.

Atmosphere: 4

Food: 4

Service: 5

Recommended dishes: Dr Pepper, Curly Fries, Classic Roast Beef, Curly Fries Small, Reuben

Shannon Drake

Went thru the drive thru however The food was hot and fresh! The best I’ve had in awhile. The employees was nice n friendly as

Atmosphere: 4

Food: 5

Service: 4

Ralph Stansberry

To roast beef and cheddar classics for $7 dollars. It's a good sandwich and you just can't beat the price.

Food: 5

Service: 5

Recommended dishes: Classic Roast Beef

Sherry Britt

Didn't get my older right, and I didn't have time to go back because I was on my way to

Atmosphere: 2

Food: 2

Service: 2

Recommended dishes: Arby

Carole Keys

The new hamburger was horrible, It made me sick to my stomach, the meat is raw, it has zero flavor and it falls apart while trying to eat it. They do not let you know the meat is almost raw, there is nothing saying its raw meat. Do not waste your money on this. I called to complain and never offered me a refund. This hamburger is horrible.

Atmosphere: 4

Food: 1

Service: 4

CrazyIrishman SmallEngines

NOT a fan!!! Gyro was disgusting to say the least, and threw half of it away. Went back for a beef n cheddar, and couldn't even eat half of it. Some of the WORST fast food ever. My family will never go back to this location!

Atmosphere: 3

Food: 1

Service: 3

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