I was at the West Main St location in Lebanon on Friday, March 15 at 5:00 pm. I ordered a latte and an ice water. I was charged for the latte of course but not the latte (this has always been the case). I paid with a debit card. The cashier forgot my ice water and so I kindly reminded her. She turned and asked if they were charging for ice waters and the other girl said “yes”. It will be $.99. I told her I had already paid and wasn’t charged and so would have to use my card again. The girl said “sorry… we don’t want people taking advantage of us.”. I said I just purchased something. This did not matter. She wasn’t about to give me water and I wasn’t about to pay because she forgot. Service is terrible. Will not be back to this location.
Love their decaf coffee!Cheaper than Starbucks and not as strong.Dietary restrictions: They do offer low carb
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake-Up Wrap - Bacon Egg and Cheese, Egg and Cheese
Matthew Schenck
The employees were super polite but the manager was incredibly rude to customers and her employees. I don't care how much I like DD, I wouldn't go back to this one simply because of the manager.
Kara C.
Coffee here is much better than on the other side of town. Typically get great service, every now and then there's just the occasional person who doesn't have great manners. I handed the person extra cash when I paid earlier and told them "that's tip for you guys." And they just looked annoyed and tossed it in the jar. Kind of wanted to ask for it back. I get it, customers can be absolutely brutal. I live solely off of tips and have worked in the service industry for a long time.. however, I'd be in trouble if I didn't try to be polite to guests. Especially the ones who keep coming back and really enjoy the place. I hope that person's day gets better and that they're doing okay.
Emily Brinkman
Two times in a row this location has been disgusting and tastes completely watered down.
Ana Matteson
Over 30 minutes in the drive-thru. Less than 10
Atmosphere: 2
Food: 5
Service: 2
Debbie Doolittle
Ordered 1 (one) large pumpkin spice latte at the drive through window. When I got to the window to get my ONE cup of coffee, I was told to move up. Why does it take 6 minutes to make one cup of coffee, when there was about 6 employees. It took 1second to take my money! Not even an apology from the employees. Customer service needs to be taught!!! Oh, and it wasn’t hot.
This is my coffee spot. Don't sleep on their sweet tea. It's probably the best you can get outside of granny's kitchen. Cold coffees are great. Breakfast sandwiches are fine; neither gross nor
Atmosphere: 3
Food: 4
Service: 4
Ariana G.
HORRIBLE Customer service. Wish I could give 0 stars. Walked in today to order and 2 different employees walked right by me and did not even acknowledge me. I waited 5 mins at the counter while these employees grabbed donuts across from the register and ignored me. I walked out and took my money elsewhere. Will not be back!
Russell B (shawshank55)
Always review your order before leaving the drive through. They have trouble getting the orders correctly fit. Sho
Food: 3
Service: 1
Taylor P.
O stars for the person who gave me a small match latte for the price of a large
Naomi C
Stop in several days during the last month and the cheerful morning crew was amazing quick and friendly while they got the job done right. Christina was so welcoming and assured my order was correct even with several others coming in-and-out. That starts the Morning off right. I'm glad they're in my community. What a great crew!
I was at the West Main St location in Lebanon on Friday, March 15 at 5:00 pm. I ordered a latte and an ice water. I was charged for the latte of course but not the latte (this has always been the case). I paid with a debit card. The cashier forgot my ice water and so I kindly reminded her. She turned and asked if they were charging for ice waters and the other girl said “yes”. It will be $.99. I told her I had already paid and wasn’t charged and so would have to use my card again. The girl said “sorry… we don’t want people taking advantage of us.”. I said I just purchased something. This did not matter. She wasn’t about to give me water and I wasn’t about to pay because she forgot. Service is terrible. Will not be back to this location.
Atmosphere: 2
Service: 1
My favorite place every day ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hash Browns, Wake-Up Wrap - Bacon Egg and Cheese, Plain Stuffed Bagel Minis, Dunkin' Refreshers
Wanted a vanilla chi and got a chi latte. Eww
Workers are always pleasant and
Atmosphere: 5
Food: 5
Service: 5
Love their decaf coffee!Cheaper than Starbucks and not as strong.Dietary restrictions: They do offer low carb
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wake-Up Wrap - Bacon Egg and Cheese, Egg and Cheese
The employees were super polite but the manager was incredibly rude to customers and her employees. I don't care how much I like DD, I wouldn't go back to this one simply because of the manager.
Coffee here is much better than on the other side of town. Typically get great service, every now and then there's just the occasional person who doesn't have great manners. I handed the person extra cash when I paid earlier and told them "that's tip for you guys." And they just looked annoyed and tossed it in the jar. Kind of wanted to ask for it back. I get it, customers can be absolutely brutal. I live solely off of tips and have worked in the service industry for a long time.. however, I'd be in trouble if I didn't try to be polite to guests. Especially the ones who keep coming back and really enjoy the place. I hope that person's day gets better and that they're doing okay.
Two times in a row this location has been disgusting and tastes completely watered down.
Over 30 minutes in the drive-thru. Less than 10
Atmosphere: 2
Food: 5
Service: 2
Ordered 1 (one) large pumpkin spice latte at the drive through window. When I got to the window to get my ONE cup of coffee, I was told to move up. Why does it take 6 minutes to make one cup of coffee, when there was about 6 employees. It took 1second to take my money! Not even an apology from the employees. Customer service needs to be taught!!! Oh, and it wasn’t hot.
Restaurantji Recommends
This is my coffee spot. Don't sleep on their sweet tea. It's probably the best you can get outside of granny's kitchen. Cold coffees are great. Breakfast sandwiches are fine; neither gross nor
Atmosphere: 3
Food: 4
Service: 4
HORRIBLE Customer service. Wish I could give 0 stars. Walked in today to order and 2 different employees walked right by me and did not even acknowledge me. I waited 5 mins at the counter while these employees grabbed donuts across from the register and ignored me. I walked out and took my money elsewhere. Will not be back!
Always review your order before leaving the drive through. They have trouble getting the orders correctly fit. Sho
Food: 3
Service: 1
O stars for the person who gave me a small match latte for the price of a large
Stop in several days during the last month and the cheerful morning crew was amazing quick and friendly while they got the job done right. Christina was so welcoming and assured my order was correct even with several others coming in-and-out. That starts the Morning off right. I'm glad they're in my community. What a great crew!
Atmosphere: 5
Food: 5
Service: 5