I would like to have a full cup when I spend 7.68 on a smoothie. Right now they are only filling the cups to around 3/4ths. This has really gone down hill the last couple months. Order is seldom right. Fix it.
Food: 2
Service: 2
Nathan
Long wait times and a bit $$$. I've had undercooked chicken here. I've had just constant inconsistency with all of their food and went there the other day and waited 35 minutes in the drive-thru to finally get up to the speaker and get told it's going to be a 25 to 30 minute wait after ordering.
Atmosphere: 1
Food: 1
Service: 1
Quiara Knight
I will never patronize this establishment again, and I feel compelled to advocate for my students with special needs. They had been eagerly anticipating this outing, planning for it for three weeks. Accompanied by three adults, the entire class sat there, filled with excitement yet hungry, while two of us adults stood in line. When it was finally our turn at the counter, we were informed that our order was too large, and we would have to return in an hour. Are they prioritizing the people behind the line? But we got there first. This was both disheartening and shocking. We couldn't fathom the reason behind this decision. We had only placed one order per person, totaling 13, the 13 of us were inside the building, plus a smoothie for the school bus driver. Was there a limit we were unaware of? We left with 10 hungry kids.We had visited the establishment two weeks prior, informing them of our upcoming class visit and inquiring about pre-ordering. We were assured that pre-ordering was unnecessary, and we could place our orders on the day of our visit. Considering that all our students have autism and struggle with abrupt changes, they were deeply upset by this unexpected deviation from their carefully planned orders. Some were on the verge of a meltdown as their lunchtime extended far beyond their usual schedule.Although they did not take our payment, we did not want free food! I'm at a loss for words—whether to label it as discrimination, sheer incompetence, or a lack of coordination. We simply did not comprehend the situation. My heart ached for our students. What was meant to be an exciting experience turned into a traumatic and disgraceful ordeal
Atmosphere: 1
Food: 1
Service: 1
Brayton Reimer
Piper was awesome and greeted me immediately when I walked in. Great service, great food, great smoothie. Can’t forget about those chips either!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Wrap
Jamie Bloodworth-Cook
I love the smoothies ? so yummy!
Atmosphere: 5
Food: 5
Service: 5
Ruth R.
We had such an amazing experience here! Very efficient with no waiting time. Everything was labeled and just as we ordered. The hummus wrap was amazing . The best ever. Even with all the substitutions in our order. My daughter recommended the coleslaw and I was delighted with it. I'm giving a 4 star because the smoothie was not flavorful enough. It might be because to much ice? Tasted watered down. I will definitely be back.
Mukthi Dasaraju
Didn’t expect much from the place but was in search for something healthy but they surprised me! The corn was so good and the wraps and smoothies tasted fresh as well.
Hadie Lovell
Experience on April 24th at 12:10 pm - manager needs to be made aware of the poor customer service 4 employees gave to 8 customers. I ordered ahead online curbside… I arrive 10 mins after placing order. Sat in car a few mins, nothing. I go inside - 3 customers sitting at tables waiting on orders. One hard working gentleman working as hard & fast as he can. One girl washing windows- doesn’t greet any customers or steps away from washing windows to help. After waiting 10 mins and more customers enter store the one hard working gentleman runs to the back and says something to workers….. 3 additional workers begrudgingly shuffle out heads down in their own little worlds, smirking. One shuffled to the register- no smile - horrible attitude- addresses customer that has been waiting a bit with 3 other customers behind her. It was like the twilight zone…. All 3 of those gathered in the back need write ups & possibly shown the door. The girl washing windows needs to jump in and help. After waiting 30 mins, I had to leave the store empty handed. I gave that store money with nothing but poor attitudes in return. None but the hardworking young gentleman deserved any pay for that day. I live in DFW and frequent many TS - I’m greeted when entering the store & exiting. My order is delivered curbside w a smile & a compliment. Managers your employees lost my business. I won’t be using TS - this location to cater our business meetings. If those were my employees, they wouldn’t be any longer. Best wishes, you have your hands full with a bunch of ungrateful punks that don’t deserve a paycheck
Kailani T
the food is good but employees are so rude i hate going to this location because of that.
Christy Schroeder
I really enjoy the smoothies here. My favorite food here is the Cesar Chicken Wrap.
Slowest service you could possibly receive. Good smoothies and food is great but I will not be back at this location because I rarely get any service.
Angel V
The workers tonight are fantastic! They had me and my friend laughing and made the experience worthwhile. We got Hannah’s name and we think the other worker was Riley but they were amazing!
Gentry P.
Bad service. Order was wrong. Took 40 minutes to get a smoothie and the wrong meal in the drive through.
Andrew J.
Workers were friendly. Smoothies way too icy, so it makes the flavor suck. Real reason for the poor review though; is you can't tip in cash, only with a card. I suspect the reason for this is the management/owner is trying to take a cut of their workers earned tips. And it's harder to stick their hands in the cookie jar if it's in cash. So they'd rather no one gets anything if they can't take their piece. If that's the reason for this bizarre policy, it's really messed up. Never been to a store that doesn't accept tips in cash.
Narmin Shenghi
Place an online order around 7:15pm came up to the store to pick up my order was informed that they could not make my order because they had nothing to make the food because the truck arrived late. She also stated she could not give me a refund or even a gift card. Im not sure why I would pay for something I'm not getting. I understand that you are out of product but you cant charge someone for something they are not getting. I left the store without a refund. The manager stated she will speak to her GM about my refund so hopefully I receive a refund for the food i did not receive.
I would like to have a full cup when I spend 7.68 on a smoothie. Right now they are only filling the cups to around 3/4ths. This has really gone down hill the last couple months. Order is seldom right. Fix it.
Food: 2
Service: 2
Long wait times and a bit $$$. I've had undercooked chicken here. I've had just constant inconsistency with all of their food and went there the other day and waited 35 minutes in the drive-thru to finally get up to the speaker and get told it's going to be a 25 to 30 minute wait after ordering.
Atmosphere: 1
Food: 1
Service: 1
I will never patronize this establishment again, and I feel compelled to advocate for my students with special needs. They had been eagerly anticipating this outing, planning for it for three weeks. Accompanied by three adults, the entire class sat there, filled with excitement yet hungry, while two of us adults stood in line. When it was finally our turn at the counter, we were informed that our order was too large, and we would have to return in an hour. Are they prioritizing the people behind the line? But we got there first. This was both disheartening and shocking. We couldn't fathom the reason behind this decision. We had only placed one order per person, totaling 13, the 13 of us were inside the building, plus a smoothie for the school bus driver. Was there a limit we were unaware of? We left with 10 hungry kids.We had visited the establishment two weeks prior, informing them of our upcoming class visit and inquiring about pre-ordering. We were assured that pre-ordering was unnecessary, and we could place our orders on the day of our visit. Considering that all our students have autism and struggle with abrupt changes, they were deeply upset by this unexpected deviation from their carefully planned orders. Some were on the verge of a meltdown as their lunchtime extended far beyond their usual schedule.Although they did not take our payment, we did not want free food! I'm at a loss for words—whether to label it as discrimination, sheer incompetence, or a lack of coordination. We simply did not comprehend the situation. My heart ached for our students. What was meant to be an exciting experience turned into a traumatic and disgraceful ordeal
Atmosphere: 1
Food: 1
Service: 1
Piper was awesome and greeted me immediately when I walked in. Great service, great food, great smoothie. Can’t forget about those chips either!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Wrap
I love the smoothies ? so yummy!
Atmosphere: 5
Food: 5
Service: 5
We had such an amazing experience here! Very efficient with no waiting time. Everything was labeled and just as we ordered. The hummus wrap was amazing . The best ever. Even with all the substitutions in our order. My daughter recommended the coleslaw and I was delighted with it. I'm giving a 4 star because the smoothie was not flavorful enough. It might be because to much ice? Tasted watered down. I will definitely be back.
Didn’t expect much from the place but was in search for something healthy but they surprised me! The corn was so good and the wraps and smoothies tasted fresh as well.
Experience on April 24th at 12:10 pm - manager needs to be made aware of the poor customer service 4 employees gave to 8 customers. I ordered ahead online curbside… I arrive 10 mins after placing order. Sat in car a few mins, nothing. I go inside - 3 customers sitting at tables waiting on orders. One hard working gentleman working as hard & fast as he can. One girl washing windows- doesn’t greet any customers or steps away from washing windows to help. After waiting 10 mins and more customers enter store the one hard working gentleman runs to the back and says something to workers….. 3 additional workers begrudgingly shuffle out heads down in their own little worlds, smirking. One shuffled to the register- no smile - horrible attitude- addresses customer that has been waiting a bit with 3 other customers behind her. It was like the twilight zone…. All 3 of those gathered in the back need write ups & possibly shown the door. The girl washing windows needs to jump in and help. After waiting 30 mins, I had to leave the store empty handed. I gave that store money with nothing but poor attitudes in return. None but the hardworking young gentleman deserved any pay for that day. I live in DFW and frequent many TS - I’m greeted when entering the store & exiting. My order is delivered curbside w a smile & a compliment. Managers your employees lost my business. I won’t be using TS - this location to cater our business meetings. If those were my employees, they wouldn’t be any longer. Best wishes, you have your hands full with a bunch of ungrateful punks that don’t deserve a paycheck
the food is good but employees are so rude i hate going to this location because of that.
I really enjoy the smoothies here. My favorite food here is the Cesar Chicken Wrap.
Restaurantji Recommends
Slowest service you could possibly receive. Good smoothies and food is great but I will not be back at this location because I rarely get any service.
The workers tonight are fantastic! They had me and my friend laughing and made the experience worthwhile. We got Hannah’s name and we think the other worker was Riley but they were amazing!
Bad service. Order was wrong. Took 40 minutes to get a smoothie and the wrong meal in the drive through.
Workers were friendly. Smoothies way too icy, so it makes the flavor suck. Real reason for the poor review though; is you can't tip in cash, only with a card. I suspect the reason for this is the management/owner is trying to take a cut of their workers earned tips. And it's harder to stick their hands in the cookie jar if it's in cash. So they'd rather no one gets anything if they can't take their piece. If that's the reason for this bizarre policy, it's really messed up. Never been to a store that doesn't accept tips in cash.
Place an online order around 7:15pm came up to the store to pick up my order was informed that they could not make my order because they had nothing to make the food because the truck arrived late. She also stated she could not give me a refund or even a gift card. Im not sure why I would pay for something I'm not getting. I understand that you are out of product but you cant charge someone for something they are not getting. I left the store without a refund. The manager stated she will speak to her GM about my refund so hopefully I receive a refund for the food i did not receive.