I have never had worse service in my life. I ordered on the app. I get there and they give me an order with my name in it but it says doordash and it is completely wrong. I come back and show the order number to the kid at the window. He says “whats that?” In reference to the order #. He says there is no order number that he can look up. They tell me to wait in front parking lot. 10 minutes later the same kid brings me a remade version of the same wrong order. Again I show him the order #. He starts reading the order off my phone trying to memorize it, talking over and completely ignoring my requests for the manager. He goes in presumably to make my order. I see 3 other customers bringing their orders back for being wrong. I call and get voicemail. I call again and get the manager. He says “it was a name mix up, they are kids, its a new system”. I wait a half hour in the car. I go inside and speak to the manager. He doesn’t recognize my name and doesn’t know who I am. I show him the order number and he does look it up on the computer. Why couldn’t the first kid do that? A name mix up doesn’t explain the 3 other wrong orders and rhe woman in front of me getting a refund. Manager says he can just give me a refund or make the order. I ask for the order. 10 minutes later I finally receive it. It is mostly right, but they added cheese and sour creme and left off the guacamole (I do not eat dairy) and included 3 extra items we did not order.Why is it like pulling teeth to order from this restaurant?Order # 919954
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Bean Burrito
Daniel Elkinton
I never thought I would be writing a review for Taco Bell, but the staff here deserves it. Not only was my food fresh tasty and exactly what I ordered (a rarity at all taco bells), but the service from all 3 of the staff members was incredible start to finish. Best fast food experience I have ever had, GIVE THEM ALL A RAISE.Experience was 3/7/2024 around 12:00 PM
This location has never failed me, but the Buda location I avoid like a plague. The crew takes the order quickly, accurately and swiftly prepares food and promptly keeps on clearing the line. They forgot to give me straw today ... But no biggie. It's a small mess up in a bigger scheme of things. Food was nice and warm and I enjoyed it quickly while safely driving my vehicle. I tried their new Cheesy ? Crispanada... Was really good with the sauce. A must try item.If you are craving tacos or burritos this is a right taco bell location guys.Two thumbs up for sure. You won't be disappointed. Give it a try!
Atmosphere: 5
Food: 5
Service: 5
Beau Rippy
Awesome food awesome staff!
Atmosphere: 5
Food: 5
Service: 5
Aaron Van Nostrand
Dey mess up the order at this one. It's a pretty good bet you won't get what you ordered.. but sometimes it's more food, which is I guess good.
Frank Lomeli
Great service and food !
Tyrese Gibson
Alow as life can take you.
Atmosphere: 1
Food: 1
Service: 1
Vladislav T
I have a taco bell extremly near to me..BUT I'll drive to SPM location for 2 reasons1. Service - the staff is extremely amazing2. They always get the order correctThis location is one of the best one in south austin.
Atmosphere: 5
Food: 5
Service: 5
Sabine's travels
The 3 cheese chicken flat bread tasted good. The girl was very friendly at the drive-thru.The Taco Bell building is very nice, including the landscaping.
Atmosphere: 5
Food: 5
Service: 5
Alexs Luna
Was ordering in the drive through and literally thought a robot was taking my order. It was a wonderful lady who made ordering really easy and was very patient. Didn’t catch her name but I made note that her customer service was excellent!
They get the order wrong even when it's not busy.Please check your items before you drive off, otherwise you'll be stuck with the wrong items and no way to get a refund.The people here are nice, but they do not have good quality control or order correction checks.
Food: 1
Service: 4
Sara
Literally should stop going here. The employees are so nice, but our order is wrong every time. Here is my steak power bowl - they left a giant spot for the steak to go, but didn't put the steak.
Food: 1
Service: 5
Jay Camacho
Shay was amazing! I have never had such a wonderful person give me such awesome customer service... Especially at Taco Bell Shay you deserve a raise.
Food: 2
Service: 5
Recommended dishes: Taco Supreme
Preston Harris
Idk who was working the drive through around 4 today but they made some amazing quality Taco Bell items. The lady at the window also kept great eye contact and talked to me instead of closing the window on me. Best Taco bell I’ve had in a long long time.
Atmosphere: 5
Food: 5
Service: 5
Leah Angers
Beef Taco Supreme was awful and the burrito supreme was equally bad. It’s been years since I have eaten at Taco Bell and my memory was favorable. I can’t imagine going there again, ever.
I have never had worse service in my life. I ordered on the app. I get there and they give me an order with my name in it but it says doordash and it is completely wrong. I come back and show the order number to the kid at the window. He says “whats that?” In reference to the order #. He says there is no order number that he can look up. They tell me to wait in front parking lot. 10 minutes later the same kid brings me a remade version of the same wrong order. Again I show him the order #. He starts reading the order off my phone trying to memorize it, talking over and completely ignoring my requests for the manager. He goes in presumably to make my order. I see 3 other customers bringing their orders back for being wrong. I call and get voicemail. I call again and get the manager. He says “it was a name mix up, they are kids, its a new system”. I wait a half hour in the car. I go inside and speak to the manager. He doesn’t recognize my name and doesn’t know who I am. I show him the order number and he does look it up on the computer. Why couldn’t the first kid do that? A name mix up doesn’t explain the 3 other wrong orders and rhe woman in front of me getting a refund. Manager says he can just give me a refund or make the order. I ask for the order. 10 minutes later I finally receive it. It is mostly right, but they added cheese and sour creme and left off the guacamole (I do not eat dairy) and included 3 extra items we did not order.Why is it like pulling teeth to order from this restaurant?Order # 919954
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Bean Burrito
I never thought I would be writing a review for Taco Bell, but the staff here deserves it. Not only was my food fresh tasty and exactly what I ordered (a rarity at all taco bells), but the service from all 3 of the staff members was incredible start to finish. Best fast food experience I have ever had, GIVE THEM ALL A RAISE.Experience was 3/7/2024 around 12:00 PM
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheesy Gordita Crunch Combo 10
This location has never failed me, but the Buda location I avoid like a plague. The crew takes the order quickly, accurately and swiftly prepares food and promptly keeps on clearing the line. They forgot to give me straw today ... But no biggie. It's a small mess up in a bigger scheme of things. Food was nice and warm and I enjoyed it quickly while safely driving my vehicle. I tried their new Cheesy ? Crispanada... Was really good with the sauce. A must try item.If you are craving tacos or burritos this is a right taco bell location guys.Two thumbs up for sure. You won't be disappointed. Give it a try!
Atmosphere: 5
Food: 5
Service: 5
Awesome food awesome staff!
Atmosphere: 5
Food: 5
Service: 5
Dey mess up the order at this one. It's a pretty good bet you won't get what you ordered.. but sometimes it's more food, which is I guess good.
Great service and food !
Alow as life can take you.
Atmosphere: 1
Food: 1
Service: 1
I have a taco bell extremly near to me..BUT I'll drive to SPM location for 2 reasons1. Service - the staff is extremely amazing2. They always get the order correctThis location is one of the best one in south austin.
Atmosphere: 5
Food: 5
Service: 5
The 3 cheese chicken flat bread tasted good. The girl was very friendly at the drive-thru.The Taco Bell building is very nice, including the landscaping.
Atmosphere: 5
Food: 5
Service: 5
Was ordering in the drive through and literally thought a robot was taking my order. It was a wonderful lady who made ordering really easy and was very patient. Didn’t catch her name but I made note that her customer service was excellent!
Atmosphere: 5
Food: 3
Service: 5
Restaurantji Recommends
They get the order wrong even when it's not busy.Please check your items before you drive off, otherwise you'll be stuck with the wrong items and no way to get a refund.The people here are nice, but they do not have good quality control or order correction checks.
Food: 1
Service: 4
Literally should stop going here. The employees are so nice, but our order is wrong every time. Here is my steak power bowl - they left a giant spot for the steak to go, but didn't put the steak.
Food: 1
Service: 5
Shay was amazing! I have never had such a wonderful person give me such awesome customer service... Especially at Taco Bell Shay you deserve a raise.
Food: 2
Service: 5
Recommended dishes: Taco Supreme
Idk who was working the drive through around 4 today but they made some amazing quality Taco Bell items. The lady at the window also kept great eye contact and talked to me instead of closing the window on me. Best Taco bell I’ve had in a long long time.
Atmosphere: 5
Food: 5
Service: 5
Beef Taco Supreme was awful and the burrito supreme was equally bad. It’s been years since I have eaten at Taco Bell and my memory was favorable. I can’t imagine going there again, ever.
Atmosphere: 4
Food: 1
Service: 4