Taco Bell

1825 W Parmer Ln, Austin
(512) 492-8998

Recent Reviews

Mitchell Bishop

I went in to order some burritos. And I was requested/told to use the computer. I went in there to get served not to serve myself.

Atmosphere: 2

Food: 1

Service: 1

Ira Jeffrey Gibson

Taco shells are soft and break apart! Not going too taco bell anymore!

Atmosphere: 1

Food: 1

Service: 2

Donna Gonzales

Love the Dorito Loco Tacos , but forgot to make them supreme that I asked for.

Atmosphere: 4

Food: 4

Service: 3

Scott Durst

Starting to notice a decline in quality here. New workers aren’t as nice.

Food: 2

Service: 4

Sailu Chiku

Everyone was standing around looking in the back, but no one is going to help. They made me waiting in the lobby for 20mins. Worst service,

Atmosphere: 1

Food: 2

Service: 1

Lee H Wells

Food made to order and tasted great.

Atmosphere: 5

Food: 5

Service: 5

Shubham Agarwal

Taco bell never disappoints in terms of the range of food I like. Right from burritos, tacos, quesadilla, chalupa and my favourite Mexican Pizza, all these are having a flavor that stands apart. Also, I being a vegetarian, there are sufficient range of veggies items on the menus with different customization.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Mexican Pizza, Nachos, Potatoes, Wrap, Breakfast Salsa

Anthony Moreno

Everyone was standing around on there phones in the back, had me waiting in the lobby for 20mins. Terrible service, go somewhere else.

Atmosphere: 1

Food: 1

Service: 1

Armoni Chaney

Food was fresh, customer service was great, very friendly and nice staff especially Mr. Tone! He upsaled me in a way I couldn't refuse! Y'all should give that man a promotion!! He deserves it!

Atmosphere: 5

Food: 5

Service: 5

Jessica Evans

The crew got my customized order exactly right despite being extra slammed during their dinner rush. I didn't catch the managers name who handed our food off to us but she was really nice and took a moment to apologize/ thank us for waiting. All in all a good experience, definitely think everyone should have to experience a crazy rush behind the counter and be more understanding that workers deserve respect and kindness.

Atmosphere: 5

Food: 5

Service: 5

Quiill

Terrible customer service. I have had multiple bad experiences going through the drive-thru late at night. Even when I order ahead of time through the app my order has come up missing several times and the people inside refuse to make my order again even though I'm showing them my app with the order and explaining my situation. I had hoped for better. I ordered on the app last night for delivery. Never got the delivery (not the first time this has happened) and I go to work and work 12.5 hours and then try to go pick up my missing order from taco bell and they refuse to make it because they can't find the order. I eat taco bell more than anyone I know so this is very disappointing.On top of that I've reported the issues to the app on the feedback section and never got offered a refund and haven't even heard any feedbackVegetarian options: Vegan food is yummy. Guac ain't great but it's frozen so yanno. The burrito overall is greatDietary restrictions: They got great options. This is the only fast food place I go As a vegan. I'm about to stop though because the customer service sucks.

Atmosphere: 4

Food: 1

Service: 1

Recommended dishes: Black Beans & Rice

Ryan Kukkola

Ordered on the App. My fiance wanted to go thru the drive thru and we saw it backed up so I decided to go in to get it while she sat in the car. I went in for 10 minutes and no one saw me.... so I went back to my fiances car. She ordered thru the drive thru and got her food and said Pick up order for Ryan. And they said I need to come in and get it. Well I came in again and waited for 10 minutes with 4 other people waiting and still no workers have looked at me. Luckily there is a Taco bell 5 minutes away. Why isn't this one shut down yet? I get back to the car 30 minutes later.... go thru the drive thru if u come to this one. If u ordered online they won't even start making urs till the drive thru is clear

Atmosphere: 1

Food: 1

Service: 1

Marissa Besa

Why can't anybody ever put sauce in the bag when it's on the receipt with the rest of the order? So someone really sees it, reads it and literally just freaking ignores it.Not a one off, this is a consistent problem with all Taco Bells when it comes to delivery orders. I'll always get everything I ordered, except the sauce.I don't even wanna eat these dry tacos now.?

Atmosphere: 5

Food: 4

Service: 1

Recommended dishes: Mexican Pizza

Pam

Everytime I pick up through drive thru they are quick and food is always warm. Excellent taco bell

Food: 5

Service: 5

Recommended dishes: Mexican Pizza

Johaanne Perez

first time i went here they messed up my order due to having dairy. i had to explain to them that my son is allergic to any type of dairy product and the manager apologized and gave me free cinnamon twist.second time, i arrive here i asked if they can add beans to one of the orders and to remove the dairy product and by my mistake i forgot to ask for beef instead of chicken due to the employee (male manager) kept going that it’s not called to remove items it’s called “frescos” and didn’t let me finish explaining my order i forgot to change the meat.i stopped and realized once i paid nearly $30 for just two orders i LITERALLY went back 5 mins i didn’t even leave taco bell cause of the first time experience that about the dairy products.once i realized the mistake i tried to explain at the drive thru that i made a mistake i wanted to exchange the tacos, but apparently the manager said i couldn’t switch it i would have to paid for another order.my tens years at working at a food industry and as a general manager i would NEVER let my customers paid for something they didn’t like nor want to eat. this store needs to do better.

Atmosphere: 1

Food: 1

Service: 1

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