I love the place, ice cream taste great but I'm sad to give it 4 stars since I do see they have a sad face or they are just over it, I want to feel welcome have a great experience but a little smile will
Atmosphere: 4
Food: 5
Service: 4
Honey Badger
Edit: They took over 2 weeks to give me my refund. Holly also claims to be the owner so that she can mistreat customers and get away with selling incorrect cakes. The audacity of this woman to ask me to drive back to the store again so I can prove that I never received my refund by showing her my back account statement. I called customer service really quick and within the hour Holly processed my refund. So if I was incorrect and I had already received it, why after calling corporate did they quickly refund me?? Holly, I hope you're reading this, you are a terrible person and no one is perfect but that doesn't give you the right to yell at customers and act all high & mighty. You deserve to be fired.The manager/cake decorator Holly completely messed up my cake order and did nothing to try to rectify the situation. I ordered it online 24 hours in advance. Online there's a 24 hours guarantee. The picture of the cake I ordered was a pink cake with red flowers and white accents. When I arrived the cake was bright blue with yellow, orange, & red flowers. I was told there was nothing they could do to fix the cake in the time I needed it. Then I was told I could take the cake home at 10% off the price or full refund but no cake. I took the full refund. I wasn't even sure if the inside of the cake was correct anymore. This happened on Saturday. It's Wednesday now. I've yet to receive my refund. So not only did I have to find another cake short notice, but I'm also short $30 in my bank account for a cake I never received. Thanks Holly for nothing. However, your staff is amazing and kind. If you weren't such a trash person, I'd have given you and your great staff an amazing review. Shame on you Holly for ruining people's cake and then expecting them to pay for it or find another option last min. I heard that I'm not the only cake you've ruined recently due to the fact there's no real cake decorator on staff at the moment. Stop offering custom cakes if you can't provide what the customer ordered. Again shame on you Holly. Shame on you.
Atmosphere: 1
Food: 1
Service: 1
Yvonne Van Allen
Stopped in for a treat and because it was 1/31 and 31% off scoops (must use you BR app) Great neighborhood location, a bit hidden though.Staff were very friendly and helpful. Classic ice cream flavors. They recently updated their ingredients to include no artificial dyes. So expect your favorites to look a little different but still taste good.Shop was clean with seating available.
Atmosphere: 5
Food: 5
Service: 5
Maria Belousova
I tried 5 times today to buy a cake for my son but my card in this store doesn't work. I have to go in the other store to buy a cake.
Atmosphere: 1
Food: 1
Service: 1
Randall Little
31 flavors..always a great
Atmosphere: 5
Food: 5
Service: 5
Makena H.
Love baskin-robbins so many options an different flavors of ice cream! Ice cream servers are always very friendly and accommodating.
Margie Craig
I tried to go our local Baskin Robbins in Round Rock , when I drove over it was under construction/ not open. I called this Cedar Park location on the phone & the lady who answered was extremely friendly & helpful. We drove over & they decorated our cake choice beautifully ! It was for my MIL’s 80th birthday! She said it was the prettiest one she has ever had!! It tasted delicious! Thank you for a great product and a great experience!!
Atmosphere: 5
Food: 5
Service: 5
Lexi A
extremely rude man works here aka man wearing a chuys hat today working at 5pm on nov 16. i waited 10 minutes as a woman was helping someone else. the man working didn’t get to helping until a white couple walked in. at that point he asked if we needed something and i asked for a sample and he goes you’re gonna have to taste it because i can’t explain it to you. and then my 7 year old son asks for a sample too and he shakes his hand very aggressively signaling no at my son and then asks the white couple for help. idk if it’s because we’re hispanic or if he just likes being rude to people. i go well i know what i want and i’ve been here first and he still tries to not help me and then i bring up how my son asked for help too and he starts yelling at me. i said we’re going to leave and he says well leave. but my mom asked me to stay. 0/10 recommend this place. there’s better and nicer ice cream places nearby. we wanted to have a nice outing as a family but this man had to ruin it. ended up just taking our ice cream to go because of his rudeness. thanks dude
Atmosphere: 1
Food: 1
Service: 1
Michelle G.
Great customer service!! Always get a welcome, and enjoy their desire to please - like extra peanut butter swirl in my chocolate peanut butter ice cream
Yeahaboutthat Though
I bought a cake from the freezer and, as you can see from the images below, looks like it’s riddled with mold.The timeline of events is as follows: I bought the cake on 8-4-23, froze it, attempted to serve it with birthday candles on the evening of 8-5-23, only to notice dark green, fuzzy material. Concerned about mold, I called at 11:04 am on 8-6-23. During the call, a young employee suggested I bring the cake in for the cake decorator's inspection on the morning of 8-7-23.Before receiving authorization from the store manager for a refund approval, the young employee first sought help from the cake decorator over the phone and she dismissed my claim entirely by saying, "mold doesn't grown in freezers," which failed to address the real issue - the presence of something resembling cake mold on the cake I purchased that i ultimately was unable to serve. Thankfully the actual manager authorized the refund anyway. Had it ended there, this review wouldn't exist.WHERE THINGS WENT OFF THE RAILSAlthough the issue was resolved amicably, Polly the cake decorator, took it upon herself to call and pick a fight with me within an hour of my store departure. She explained that the green furry mess was just leftover icing from a bad redecoration attempt after another customer canceled their order. She confessed to disguising the mess with sprinkles and a plastic decoration and freezing it for another buyer, while simultaneously belittling the teen who assisted me. I reassured her of the teen's competence and professionalism & thanked her for her honesty. I assured her the party wasn't ruined, mentioning our other dessert options, including cupcakes, cookies, and other cakes. In response, she accused me of returning the cake to recoup costs due to excess cake. Her insinuation was that my concern arose from overspending, not the disturbing images i provided, after which she criticized my education and mocked the original cake recipient.This began with her assertion that I must not understand mold growth conditions, implying I misunderstood her attempt to hide the mistake with sprinkles. I countered by affirming my college education and understanding of mold, clarifying that I wasn't asserting it was mold for certain, but that since I couldn't rule out mold, I wouldn't serve it. Surprisingly, she replied, "Someone with a college degree wouldn't be confused about mold," implying I have intellectual shortcomings, for which she later apologized.I reiterated I wasn't conclusively claiming it's mold, but that because it appears to be and I can't confirm otherwise. I recommended more caution when repurposing cakes for other customers. She then criticized the non-paying customer who declined the cake, deeming them inconsiderate and a "bad apple customer" who "ruined things for everyone."I understand cake decorators don't need to be serious people, and I acknowledge her importance to the business, but considering the almost $50 price tag for this mess, I'll conclude by saying NOBODY DOES IT LIKE MY H.E.B.
My sister bought a cake for my niece's 18th birthday. She returned the cake because it looks like there is possibly mold growing on it. Don't know if it is or not but quite frankly, we don't care because it looks like mold and that's enough. The manager approved the refund, which was fine, but aw we were driving away, the cake decorator, Polly, called to complain to my sister about the refund and the complaint we made about this obviously disgusting cake. The photos say it all. She had no business calling to say anything except I'm sorry I put this in the freezer for you to buy. Instead she insulted my sister and proceed to berate the employee who helped us and the previous customer who caused her to have to redecorate the cake and resell it in the first place. Terrible service, will never be back and can never recommend. To add insult to injury, my sister tried leaving a yelp review yesterday, but it's being blocked, probably because the restaurant owner doesn't want you to know about this incident. I took it upon my self to share these myself. The community deserves to know.
Michele V.
Polly, the cake decorator at this location, is a menace to society. The pictures I uploaded make it clear why I returned the cake. Meanwhile, Polly insulted me, the young employee who helped me and the previous customer who originally ordered the cake I ended up buying by telling me: "Teenagers don't know how to talk about anything right.""Oh, so it was just that you had multiple cakes, that's why you want to return it." "I don't think someone who went to college would be confused about mold.""It's like that because I redecorated a cake someone ordered and cancelled." "That customer was a bad apple customer. That's why we can't take phone orders anymore."Here's the sequence of events: I purchased the cake on 8-4-23, froze it, attempted to serve it with birthday candles on the evening of 8-5-23 until I noticed dark green, fuzzy mystery material. I called about my mold concern at 11:04 am on 8-6-23. During that phone call, I was advised by a young employee to bring it in for inspection by the cake decorator on the morning of 8-7-23. Here is how that went:The incredulity exhibited by Polly, the cake decorator, was beyond disappointing. Despite a young employee seeking her assistance over the phone, she dismissed my claim without even laying eyes on the issue.When asked about her dismissal, he referenced her statement "Mold can't grow in the freezer," which failed to address the actual problem - the presence of something resembling cake mold on the cake I bought, regardless of that assertion. Fortunately, the store manager took it upon himself to approve a refund, for which I am grateful. While I believe it appears to be mold, I can't definitively confirm without a lab test, which underscores my decision not to serve it. Despite the supposed impossibility of mold growing in freezing conditions, customers have no way of determining a cake's condition before freezing. The attempted cover-up demonstrates a consciousness of guilt of some kind. The fact remains that it resembles a mold cover-up as evidenced by the photos I attached.Had it ended there this review would not exist.HERE'S WHERE THINGS WENT OFF THE RAILSEven though my issue had already been resolved amicably, Polly, the Baskin-Robbins cake decorator, took it upon herself to call and pick a fight with me within an hour of leaving the store. She stated that the dark green furry mess was leftover icing from a redecoration attempt after another customer changed their mind about purchasing it. She admitted to concealing the mess with sprinkles and placing it in the freezer for another buyer, but dismissed the teen who helped me as being incompetent in the same breath. I assured her the teen employee actually did a great job. I thanked her for her honesty after the fact & assured her this was in no way a party ruining event by mentioning our alternative dessert options for the day, including cupcakes, cookies, and other cakes for the event. In response, she accused me of having excessive cake and trying to return it to recoup costs. Her implication was that my concern stemmed from spending too much rather than the unsettling images I provided.Following a conversation about her subpar cake redecoration, she proceeded to criticize my education and belittle the original cake recipient.This all originated from her claim that I must lack understanding of mold growth conditions, implying confusion in my assessment of her attempt to mask her mistake with sprinkles. I countered by asserting my college education and knowledge of mold growth conditions, clarifying that I wasn't asserting it was mold for sure, but since I couldn't determine it wasn't mold, I wouldn't serve it. In response, she astonishingly remarked, "Someone with a college degree wouldn't be confused about mold," and proceeded to insinuate my mental shortcomings. This stance is quite embarrassing for her.To that effect, I reiterated that I wasn't categorically
Naa Murphy
There were 3 employees sitting in a corner chatting. I asked for chocolate ice cream. One said, were out of chocolate. Then they went back to talking. This was around 4:45 on a Tuesday. Why did someone not go to the back & look or be nice? Make some attempt. I then called & Let the phone ring awhile. They hung up on me.
leila h.
The workers are the reason this place gets a 1 star. The ice cream is fine- what baskin robbins ice cream is. We come for the birthday cakes. The cake we got was not at all ( from flavors to decoration) what I ordered. The decorator/owner called me twice to check on what I wanted but never called to tell me it didn't turn out. When I called to ask what she could do she said I didn't have to take the cake. However I already paid for it ( did not offer me a refund) and it was right before my son's party- I needed it fixed. She then hung up on me even though I was being civil albeit disappointed. I will never return and I advise you to try a different ice cream venue if you need any cool sweet treats. Any's is in the same plaza and scoop and score has the best ice cream. Share on you, baskin robbins for not standing by your products and trying to help a repeat customer who spent more than $50 on a totally wrong cake.
I love the place, ice cream taste great but I'm sad to give it 4 stars since I do see they have a sad face or they are just over it, I want to feel welcome have a great experience but a little smile will
Atmosphere: 4
Food: 5
Service: 4
Edit: They took over 2 weeks to give me my refund. Holly also claims to be the owner so that she can mistreat customers and get away with selling incorrect cakes. The audacity of this woman to ask me to drive back to the store again so I can prove that I never received my refund by showing her my back account statement. I called customer service really quick and within the hour Holly processed my refund. So if I was incorrect and I had already received it, why after calling corporate did they quickly refund me?? Holly, I hope you're reading this, you are a terrible person and no one is perfect but that doesn't give you the right to yell at customers and act all high & mighty. You deserve to be fired.The manager/cake decorator Holly completely messed up my cake order and did nothing to try to rectify the situation. I ordered it online 24 hours in advance. Online there's a 24 hours guarantee. The picture of the cake I ordered was a pink cake with red flowers and white accents. When I arrived the cake was bright blue with yellow, orange, & red flowers. I was told there was nothing they could do to fix the cake in the time I needed it. Then I was told I could take the cake home at 10% off the price or full refund but no cake. I took the full refund. I wasn't even sure if the inside of the cake was correct anymore. This happened on Saturday. It's Wednesday now. I've yet to receive my refund. So not only did I have to find another cake short notice, but I'm also short $30 in my bank account for a cake I never received. Thanks Holly for nothing. However, your staff is amazing and kind. If you weren't such a trash person, I'd have given you and your great staff an amazing review. Shame on you Holly for ruining people's cake and then expecting them to pay for it or find another option last min. I heard that I'm not the only cake you've ruined recently due to the fact there's no real cake decorator on staff at the moment. Stop offering custom cakes if you can't provide what the customer ordered. Again shame on you Holly. Shame on you.
Atmosphere: 1
Food: 1
Service: 1
Stopped in for a treat and because it was 1/31 and 31% off scoops (must use you BR app) Great neighborhood location, a bit hidden though.Staff were very friendly and helpful. Classic ice cream flavors. They recently updated their ingredients to include no artificial dyes. So expect your favorites to look a little different but still taste good.Shop was clean with seating available.
Atmosphere: 5
Food: 5
Service: 5
I tried 5 times today to buy a cake for my son but my card in this store doesn't work. I have to go in the other store to buy a cake.
Atmosphere: 1
Food: 1
Service: 1
31 flavors..always a great
Atmosphere: 5
Food: 5
Service: 5
Love baskin-robbins so many options an different flavors of ice cream! Ice cream servers are always very friendly and accommodating.
I tried to go our local Baskin Robbins in Round Rock , when I drove over it was under construction/ not open. I called this Cedar Park location on the phone & the lady who answered was extremely friendly & helpful. We drove over & they decorated our cake choice beautifully ! It was for my MIL’s 80th birthday! She said it was the prettiest one she has ever had!! It tasted delicious! Thank you for a great product and a great experience!!
Atmosphere: 5
Food: 5
Service: 5
extremely rude man works here aka man wearing a chuys hat today working at 5pm on nov 16. i waited 10 minutes as a woman was helping someone else. the man working didn’t get to helping until a white couple walked in. at that point he asked if we needed something and i asked for a sample and he goes you’re gonna have to taste it because i can’t explain it to you. and then my 7 year old son asks for a sample too and he shakes his hand very aggressively signaling no at my son and then asks the white couple for help. idk if it’s because we’re hispanic or if he just likes being rude to people. i go well i know what i want and i’ve been here first and he still tries to not help me and then i bring up how my son asked for help too and he starts yelling at me. i said we’re going to leave and he says well leave. but my mom asked me to stay. 0/10 recommend this place. there’s better and nicer ice cream places nearby. we wanted to have a nice outing as a family but this man had to ruin it. ended up just taking our ice cream to go because of his rudeness. thanks dude
Atmosphere: 1
Food: 1
Service: 1
Great customer service!! Always get a welcome, and enjoy their desire to please - like extra peanut butter swirl in my chocolate peanut butter ice cream
I bought a cake from the freezer and, as you can see from the images below, looks like it’s riddled with mold.The timeline of events is as follows: I bought the cake on 8-4-23, froze it, attempted to serve it with birthday candles on the evening of 8-5-23, only to notice dark green, fuzzy material. Concerned about mold, I called at 11:04 am on 8-6-23. During the call, a young employee suggested I bring the cake in for the cake decorator's inspection on the morning of 8-7-23.Before receiving authorization from the store manager for a refund approval, the young employee first sought help from the cake decorator over the phone and she dismissed my claim entirely by saying, "mold doesn't grown in freezers," which failed to address the real issue - the presence of something resembling cake mold on the cake I purchased that i ultimately was unable to serve. Thankfully the actual manager authorized the refund anyway. Had it ended there, this review wouldn't exist.WHERE THINGS WENT OFF THE RAILSAlthough the issue was resolved amicably, Polly the cake decorator, took it upon herself to call and pick a fight with me within an hour of my store departure. She explained that the green furry mess was just leftover icing from a bad redecoration attempt after another customer canceled their order. She confessed to disguising the mess with sprinkles and a plastic decoration and freezing it for another buyer, while simultaneously belittling the teen who assisted me. I reassured her of the teen's competence and professionalism & thanked her for her honesty. I assured her the party wasn't ruined, mentioning our other dessert options, including cupcakes, cookies, and other cakes. In response, she accused me of returning the cake to recoup costs due to excess cake. Her insinuation was that my concern arose from overspending, not the disturbing images i provided, after which she criticized my education and mocked the original cake recipient.This began with her assertion that I must not understand mold growth conditions, implying I misunderstood her attempt to hide the mistake with sprinkles. I countered by affirming my college education and understanding of mold, clarifying that I wasn't asserting it was mold for certain, but that since I couldn't rule out mold, I wouldn't serve it. Surprisingly, she replied, "Someone with a college degree wouldn't be confused about mold," implying I have intellectual shortcomings, for which she later apologized.I reiterated I wasn't conclusively claiming it's mold, but that because it appears to be and I can't confirm otherwise. I recommended more caution when repurposing cakes for other customers. She then criticized the non-paying customer who declined the cake, deeming them inconsiderate and a "bad apple customer" who "ruined things for everyone."I understand cake decorators don't need to be serious people, and I acknowledge her importance to the business, but considering the almost $50 price tag for this mess, I'll conclude by saying NOBODY DOES IT LIKE MY H.E.B.
Restaurantji Recommends
My sister bought a cake for my niece's 18th birthday. She returned the cake because it looks like there is possibly mold growing on it. Don't know if it is or not but quite frankly, we don't care because it looks like mold and that's enough. The manager approved the refund, which was fine, but aw we were driving away, the cake decorator, Polly, called to complain to my sister about the refund and the complaint we made about this obviously disgusting cake. The photos say it all. She had no business calling to say anything except I'm sorry I put this in the freezer for you to buy. Instead she insulted my sister and proceed to berate the employee who helped us and the previous customer who caused her to have to redecorate the cake and resell it in the first place. Terrible service, will never be back and can never recommend. To add insult to injury, my sister tried leaving a yelp review yesterday, but it's being blocked, probably because the restaurant owner doesn't want you to know about this incident. I took it upon my self to share these myself. The community deserves to know.
Polly, the cake decorator at this location, is a menace to society. The pictures I uploaded make it clear why I returned the cake. Meanwhile, Polly insulted me, the young employee who helped me and the previous customer who originally ordered the cake I ended up buying by telling me: "Teenagers don't know how to talk about anything right.""Oh, so it was just that you had multiple cakes, that's why you want to return it." "I don't think someone who went to college would be confused about mold.""It's like that because I redecorated a cake someone ordered and cancelled." "That customer was a bad apple customer. That's why we can't take phone orders anymore."Here's the sequence of events: I purchased the cake on 8-4-23, froze it, attempted to serve it with birthday candles on the evening of 8-5-23 until I noticed dark green, fuzzy mystery material. I called about my mold concern at 11:04 am on 8-6-23. During that phone call, I was advised by a young employee to bring it in for inspection by the cake decorator on the morning of 8-7-23. Here is how that went:The incredulity exhibited by Polly, the cake decorator, was beyond disappointing. Despite a young employee seeking her assistance over the phone, she dismissed my claim without even laying eyes on the issue.When asked about her dismissal, he referenced her statement "Mold can't grow in the freezer," which failed to address the actual problem - the presence of something resembling cake mold on the cake I bought, regardless of that assertion. Fortunately, the store manager took it upon himself to approve a refund, for which I am grateful. While I believe it appears to be mold, I can't definitively confirm without a lab test, which underscores my decision not to serve it. Despite the supposed impossibility of mold growing in freezing conditions, customers have no way of determining a cake's condition before freezing. The attempted cover-up demonstrates a consciousness of guilt of some kind. The fact remains that it resembles a mold cover-up as evidenced by the photos I attached.Had it ended there this review would not exist.HERE'S WHERE THINGS WENT OFF THE RAILSEven though my issue had already been resolved amicably, Polly, the Baskin-Robbins cake decorator, took it upon herself to call and pick a fight with me within an hour of leaving the store. She stated that the dark green furry mess was leftover icing from a redecoration attempt after another customer changed their mind about purchasing it. She admitted to concealing the mess with sprinkles and placing it in the freezer for another buyer, but dismissed the teen who helped me as being incompetent in the same breath. I assured her the teen employee actually did a great job. I thanked her for her honesty after the fact & assured her this was in no way a party ruining event by mentioning our alternative dessert options for the day, including cupcakes, cookies, and other cakes for the event. In response, she accused me of having excessive cake and trying to return it to recoup costs. Her implication was that my concern stemmed from spending too much rather than the unsettling images I provided.Following a conversation about her subpar cake redecoration, she proceeded to criticize my education and belittle the original cake recipient.This all originated from her claim that I must lack understanding of mold growth conditions, implying confusion in my assessment of her attempt to mask her mistake with sprinkles. I countered by asserting my college education and knowledge of mold growth conditions, clarifying that I wasn't asserting it was mold for sure, but since I couldn't determine it wasn't mold, I wouldn't serve it. In response, she astonishingly remarked, "Someone with a college degree wouldn't be confused about mold," and proceeded to insinuate my mental shortcomings. This stance is quite embarrassing for her.To that effect, I reiterated that I wasn't categorically
There were 3 employees sitting in a corner chatting. I asked for chocolate ice cream. One said, were out of chocolate. Then they went back to talking. This was around 4:45 on a Tuesday. Why did someone not go to the back & look or be nice? Make some attempt. I then called & Let the phone ring awhile. They hung up on me.
The workers are the reason this place gets a 1 star. The ice cream is fine- what baskin robbins ice cream is. We come for the birthday cakes. The cake we got was not at all ( from flavors to decoration) what I ordered. The decorator/owner called me twice to check on what I wanted but never called to tell me it didn't turn out. When I called to ask what she could do she said I didn't have to take the cake. However I already paid for it ( did not offer me a refund) and it was right before my son's party- I needed it fixed. She then hung up on me even though I was being civil albeit disappointed. I will never return and I advise you to try a different ice cream venue if you need any cool sweet treats. Any's is in the same plaza and scoop and score has the best ice cream. Share on you, baskin robbins for not standing by your products and trying to help a repeat customer who spent more than $50 on a totally wrong cake.
Servers in bad mood. Giving me bad looks.