Finally got a time to try the brown sugar cream cold brew and it was delicious! I had a hard time remembering what this drink was called and the lady working was patient and understanding! Appreciated that
Abby H.
was a shift lead there until yesterday. everyone leaving reviews about bad service are correct. but it isn't the employees fault. the manager doesn't train completely or correctly. almost all the staff is new. half the stuff is broken. no one gets breaks. scheduling 2 people from 2-close making service incredibly slow. horrible management leading to the crew members getting complained about when they're just doing what they're told/badly taught. 5 employees have quit in this week alone because of the manager. seriously need to fire her and get a new one
Rebecca S.
Hey Dunkin' I been calling you all morning and no one answers. I would like to address the wrong order I was given with you all. Please answer the phone. -Becca
Tiffany M.
It was a clean place the customer service was great and it was was affordable I would totally recommend and go again!
Sean M.
Whoever hired the subpar highschoolers here with no concept of customer service, you need to fire them ASAP. I put in a drink order like 25 to 30 minutes before actually arriving. So I figured when I got there, my drink would be sitting at the to go counter, just like the instructions in the app said it would be. When I arrived, there was no drinks. There were only two people working it looked like, and neither one of them were acknowledging me. Are you joking? I stood there for a solid five minutes, and during that time, more people started to walk in and stood at the to go counter waiting for their orders, which again none of them were made yet. Only after a crowd started to form at the to go counter, did the only other person working there give us the time of day. And for some strange reason, my drink order never showed up in their systems, even though my friends ordered did. And we are using the same app for the same location. So I have no idea why it didn't work. But still, if you see somebody waiting at the counter, for the love of God don't ignore them for 5 solid minutes. Oh, and not receiving some passive response to everything I say would be nice also! UPDATE 5/5: went again today after putting in another online order. Guess what? It wasnt ready. No one even READ it. It took them HALF AN HOUR to make my ONE coffee drink! And no, it wasn't busy at all. Of course when I got in there, I went and stood at the to go counter again and was not acknowledged at all. Eventually after waiting for SO long, I talked to the only girl at the ice cream counter and asked her to get somebody to help me with the order I made half an hour ago. Literally all of the staff was standing in the back room just chatting. And I was literally staring at them, and I know that they know I was there, and nobody was moving. Nobody was doing their job. God avoid this place at ALLLL costs.
Eric S.
Closed 30 minutes before the actual closing time. Employees refusing to even acknowledge myself and another customers existence while in the drive thru. Terrible customer service and will not be returning.
Sahara G.
Whether you go in person, do a mobile order, or a favor order they will get it wrong. I keep going back hoping it was just a one time things but 4 times in a row the order is wrong, even when I show up in person they somehow put all the wrong donuts in the bag.. if you want a variety surprise pack, sure go here. If you want what your order, go somewhere else.
Francine L.
15 Minutes before close, we drove around a couple times because they looked closed and she noticed and open the door to say they were open. Then when I tried to go in she wouldn't let us in and said we had to go through the driveway. Unfortunately we wanted to go in to chose the flavor of ice cream so we just left.
Tom B.
If I could give 0 stars I would. The absolute most incompetent and terrible wait time imaginable. Never ever do mobile orders there. I've waited 25+ minutes every time and finally have decided to just quit this place.
Gabriella R.
the girl was super sweet but i had asked for few less pumps of syrup in my coffee and she definitely didn't use less because it's overly sweet. my donut holes are like inedible sugar sponges lol. love dunkin it's always a hit or miss and this one seems like a miss. $8 for nothing:(
This location used to be my morning go-to, but over the past six months or so, the weekend staff have been horrendously slow. I'm talking waiting in the drive thru line for close to an hour, horrendously slow. I don't know if they're milking cows in there to make the creamers, or what. They don't seem understaffed, it's just that the staff they do have go out of their way to make sure you have the most painful experience possible trying to get a cup of coffee. Disaster. Whoever the GM is here needs to hire better people (and pay them well!)
D B.
Hate giving bad reviews but got there today 10/9/21 2hrs before they closed. Went to the drive thru ordered a shake and they said they had no ice cream because they were cleaning? Cleaning so you can't serve ice cream 2hrs before you close? Asked about donut availability but they said they were out of those as well. Make your own assumptions here
Scott Hartman
I want my money back!!!!!! I ordered a waffle cone with the ice cream and was given a sugar cone and told that it was a "mini waffle cone". Come on people. Next time I will just go to 7-11 and order a Drumstick, save $3.00 and be more satisfied.I will not be going back.
Nina Cameron
Was very disappointed with the staff. If your doing drive thru and pick-up only lock the front doors so parents and children don't go in after school as was the case today.So sad for the kids
Daisy Longmire
Closed at 8 when they were supposed to be open until 10! No sign on door or drive through indicating they were closed just stuck a rack in front of door and ignored us.Will not ever return.
Finally got a time to try the brown sugar cream cold brew and it was delicious! I had a hard time remembering what this drink was called and the lady working was patient and understanding! Appreciated that
was a shift lead there until yesterday. everyone leaving reviews about bad service are correct. but it isn't the employees fault. the manager doesn't train completely or correctly. almost all the staff is new. half the stuff is broken. no one gets breaks. scheduling 2 people from 2-close making service incredibly slow. horrible management leading to the crew members getting complained about when they're just doing what they're told/badly taught. 5 employees have quit in this week alone because of the manager. seriously need to fire her and get a new one
Hey Dunkin' I been calling you all morning and no one answers. I would like to address the wrong order I was given with you all. Please answer the phone. -Becca
It was a clean place the customer service was great and it was was affordable I would totally recommend and go again!
Whoever hired the subpar highschoolers here with no concept of customer service, you need to fire them ASAP. I put in a drink order like 25 to 30 minutes before actually arriving. So I figured when I got there, my drink would be sitting at the to go counter, just like the instructions in the app said it would be. When I arrived, there was no drinks. There were only two people working it looked like, and neither one of them were acknowledging me. Are you joking? I stood there for a solid five minutes, and during that time, more people started to walk in and stood at the to go counter waiting for their orders, which again none of them were made yet. Only after a crowd started to form at the to go counter, did the only other person working there give us the time of day. And for some strange reason, my drink order never showed up in their systems, even though my friends ordered did. And we are using the same app for the same location. So I have no idea why it didn't work. But still, if you see somebody waiting at the counter, for the love of God don't ignore them for 5 solid minutes. Oh, and not receiving some passive response to everything I say would be nice also! UPDATE 5/5: went again today after putting in another online order. Guess what? It wasnt ready. No one even READ it. It took them HALF AN HOUR to make my ONE coffee drink! And no, it wasn't busy at all. Of course when I got in there, I went and stood at the to go counter again and was not acknowledged at all. Eventually after waiting for SO long, I talked to the only girl at the ice cream counter and asked her to get somebody to help me with the order I made half an hour ago. Literally all of the staff was standing in the back room just chatting. And I was literally staring at them, and I know that they know I was there, and nobody was moving. Nobody was doing their job. God avoid this place at ALLLL costs.
Closed 30 minutes before the actual closing time. Employees refusing to even acknowledge myself and another customers existence while in the drive thru. Terrible customer service and will not be returning.
Whether you go in person, do a mobile order, or a favor order they will get it wrong. I keep going back hoping it was just a one time things but 4 times in a row the order is wrong, even when I show up in person they somehow put all the wrong donuts in the bag.. if you want a variety surprise pack, sure go here. If you want what your order, go somewhere else.
15 Minutes before close, we drove around a couple times because they looked closed and she noticed and open the door to say they were open. Then when I tried to go in she wouldn't let us in and said we had to go through the driveway. Unfortunately we wanted to go in to chose the flavor of ice cream so we just left.
If I could give 0 stars I would. The absolute most incompetent and terrible wait time imaginable. Never ever do mobile orders there. I've waited 25+ minutes every time and finally have decided to just quit this place.
the girl was super sweet but i had asked for few less pumps of syrup in my coffee and she definitely didn't use less because it's overly sweet. my donut holes are like inedible sugar sponges lol. love dunkin it's always a hit or miss and this one seems like a miss. $8 for nothing:(
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This location used to be my morning go-to, but over the past six months or so, the weekend staff have been horrendously slow. I'm talking waiting in the drive thru line for close to an hour, horrendously slow. I don't know if they're milking cows in there to make the creamers, or what. They don't seem understaffed, it's just that the staff they do have go out of their way to make sure you have the most painful experience possible trying to get a cup of coffee. Disaster. Whoever the GM is here needs to hire better people (and pay them well!)
Hate giving bad reviews but got there today 10/9/21 2hrs before they closed. Went to the drive thru ordered a shake and they said they had no ice cream because they were cleaning? Cleaning so you can't serve ice cream 2hrs before you close? Asked about donut availability but they said they were out of those as well. Make your own assumptions here
I want my money back!!!!!! I ordered a waffle cone with the ice cream and was given a sugar cone and told that it was a "mini waffle cone". Come on people. Next time I will just go to 7-11 and order a Drumstick, save $3.00 and be more satisfied.I will not be going back.
Was very disappointed with the staff. If your doing drive thru and pick-up only lock the front doors so parents and children don't go in after school as was the case today.So sad for the kids
Closed at 8 when they were supposed to be open until 10! No sign on door or drive through indicating they were closed just stuck a rack in front of door and ignored us.Will not ever return.