Wish the dining area was larger, but the service & food are great!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Italian
Daniel Edwards
What a great sandwich place!
Atmosphere: 5
Food: 5
Service: 5
John Plemmons
Recently ate there and they evidently have replaced their American citizens with illegal migrants. Except for one elderly person no one could speak English. They looked dirty and acted dirty. Last time I will eat there.
Atmosphere: 1
Food: 2
Service: 1
Sai Krishna S.
MEAL: LunchORDER TYPE: Dine InFIRST LOCATION: 1994 - Jacksonville, FLMY ORDER EXPERIENCEI have seen Firehouse Subs at various places but never got a chance to try it out and as this was right next to my haircut place, I tried it. It is not often to see themed restaurants in the US, but the Firehouse Subs restaurant is like a Fire Station tour to me. Most of the ambience was dominated by the red color. The decor was the fire equipment and had a big wallpaper with Firemen and the Fire truck. The place was sufficient, clean, and comfortable. One must order their food at the counter and when it is ready, they bring it to your table. As this was my first time and just like any other Sub place, they had limited vegetarian options. I only ordered Cold Veggie Sub (L) where they gave me a 10% discount for the first-time experience. My Veggie Sub just arrived on time just like how the Fire Trucks approached the scene except that there were no sirens haha. I ordered a Wheat based bread (11" to 12" inch) which had caramelized green bell peppers, onions, savory mushrooms, provolone, cheddar, Monterey Jack, lettuce, tomato, onion, mayo, deli mustard and Italian dressing, with a pickle spear on the side. The Veggie Sub was cut into two equal halves. The presentation was alright, but the taste was good and different from the other places. I enjoyed my food while eating because at one point I felt like a Fireman sitting at the Fire station cafe during his lunch time. To sum up, the experience went better than I expected. The customer staff was good. I was able to park right in front of the restaurant but usually the spot is always taken. The prices were reasonable. It was interesting to read on the back side of the water cup that they help Hometown Heroes (First responders and public safety organizations with lifesaving tools, resources, and support) through The Firehouse Subs Public Safety Foundations.
Venus Hahn
Kind staff, always super quick to get my order. Usually go here on my break, so I don’t tend to have a lot of time. I come here so often some of the staff even remember my name, haha.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian
Michael Goeloe
They don’t follow instructions or toast your bread and will leave your food out. Plus two of them were only wearing one glove.
Atmosphere: 1
Food: 1
Service: 1
Jasmyn Pedraza
My sister picked up my order and I didn't get something I paid for and came back two days later with my receipt, I was told that there was nothing they could do because I didn't call about it before hand and that two days is a long time so they couldn't give me a refund, at any other food place this would have been more than enough to get the item or at least a refund but not here. I'm seeing other reviews of this place of people who did call and still couldn't get their problem resolved so good luck if they mess up on anything.
Jordan Stimson
Called in about incorrect order, manager proceeded to tell computer science major that the app taking the incorrect order was their fault, refused to remake multiple times, remake came back incorrect. I don’t know how difficult it is for someone to make a philly cheesesteak sub with just the meat and cheese only. Manager was rude the entire time and will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Xander
Ordered to go from their website and my fiance sandwich and mine hand mix matched ingredients and specifications, so neither of us got the sandwich we ordered. I understand an ingredient missing from time to time on orders, but how do you mix them up?
Atmosphere: 4
Food: 4
Service: 2
Francisco Martinez
Honestly we been here before and always is good but today 9.22.23 at 8:10 pm had really bad experience, people are rushing to leave and when ask for napkins or sauce they act like we are bothering them, young people, and store was soo hot. Won't be back to this one 4
We ordered potato soup and veg sub we checked several times with them If has any kind of meat in it they assured it has jus potatoes but when we had it we chewed on a ham chunk when we took it to the staff they argued it's potatoes where in the world potato has that meaty texture. They jus hurt our religious feelings in spite of checking with them several times.very bad service and attitude
Atmosphere: 3
Food: 1
Service: 1
Shannon Coombes
Way better then subway! One of my new favorite places!
Atmosphere: 5
Food: 5
Service: 5
Susan Lissak
Love this place! Get the Engineer if you like mushrooms ? Yummy! I got this sandwich the 1st time I ever ate at Firehouse & loved it so much that I've not tried anything else.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Engineer
Jason Irwn
Enjoyed my food, just perfect with lots of meat. Never disappointed at firehouse!
Atmosphere: 5
Food: 5
Service: 5
Apurva Kapuluru
We ordered potato soup and veg sub we checked several times with them If has any kind of meat in it they assured it has jus potatoes but when we had it we chewed on a ham chunk when we took it to the staff they argued it's potatoes where in the world potato has that meaty texture. They jus hurt our religious feelings in spite of checking with them several times.very bad service and attitude
Wish the dining area was larger, but the service & food are great!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Italian
What a great sandwich place!
Atmosphere: 5
Food: 5
Service: 5
Recently ate there and they evidently have replaced their American citizens with illegal migrants. Except for one elderly person no one could speak English. They looked dirty and acted dirty. Last time I will eat there.
Atmosphere: 1
Food: 2
Service: 1
MEAL: LunchORDER TYPE: Dine InFIRST LOCATION: 1994 - Jacksonville, FLMY ORDER EXPERIENCEI have seen Firehouse Subs at various places but never got a chance to try it out and as this was right next to my haircut place, I tried it. It is not often to see themed restaurants in the US, but the Firehouse Subs restaurant is like a Fire Station tour to me. Most of the ambience was dominated by the red color. The decor was the fire equipment and had a big wallpaper with Firemen and the Fire truck. The place was sufficient, clean, and comfortable. One must order their food at the counter and when it is ready, they bring it to your table. As this was my first time and just like any other Sub place, they had limited vegetarian options. I only ordered Cold Veggie Sub (L) where they gave me a 10% discount for the first-time experience. My Veggie Sub just arrived on time just like how the Fire Trucks approached the scene except that there were no sirens haha. I ordered a Wheat based bread (11" to 12" inch) which had caramelized green bell peppers, onions, savory mushrooms, provolone, cheddar, Monterey Jack, lettuce, tomato, onion, mayo, deli mustard and Italian dressing, with a pickle spear on the side. The Veggie Sub was cut into two equal halves. The presentation was alright, but the taste was good and different from the other places. I enjoyed my food while eating because at one point I felt like a Fireman sitting at the Fire station cafe during his lunch time. To sum up, the experience went better than I expected. The customer staff was good. I was able to park right in front of the restaurant but usually the spot is always taken. The prices were reasonable. It was interesting to read on the back side of the water cup that they help Hometown Heroes (First responders and public safety organizations with lifesaving tools, resources, and support) through The Firehouse Subs Public Safety Foundations.
Kind staff, always super quick to get my order. Usually go here on my break, so I don’t tend to have a lot of time. I come here so often some of the staff even remember my name, haha.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Italian
They don’t follow instructions or toast your bread and will leave your food out. Plus two of them were only wearing one glove.
Atmosphere: 1
Food: 1
Service: 1
My sister picked up my order and I didn't get something I paid for and came back two days later with my receipt, I was told that there was nothing they could do because I didn't call about it before hand and that two days is a long time so they couldn't give me a refund, at any other food place this would have been more than enough to get the item or at least a refund but not here. I'm seeing other reviews of this place of people who did call and still couldn't get their problem resolved so good luck if they mess up on anything.
Called in about incorrect order, manager proceeded to tell computer science major that the app taking the incorrect order was their fault, refused to remake multiple times, remake came back incorrect. I don’t know how difficult it is for someone to make a philly cheesesteak sub with just the meat and cheese only. Manager was rude the entire time and will not be returning.
Atmosphere: 1
Food: 1
Service: 1
Ordered to go from their website and my fiance sandwich and mine hand mix matched ingredients and specifications, so neither of us got the sandwich we ordered. I understand an ingredient missing from time to time on orders, but how do you mix them up?
Atmosphere: 4
Food: 4
Service: 2
Honestly we been here before and always is good but today 9.22.23 at 8:10 pm had really bad experience, people are rushing to leave and when ask for napkins or sauce they act like we are bothering them, young people, and store was soo hot. Won't be back to this one 4
Atmosphere: 1
Food: 5
Service: 1
Restaurantji Recommends
We ordered potato soup and veg sub we checked several times with them If has any kind of meat in it they assured it has jus potatoes but when we had it we chewed on a ham chunk when we took it to the staff they argued it's potatoes where in the world potato has that meaty texture. They jus hurt our religious feelings in spite of checking with them several times.very bad service and attitude
Atmosphere: 3
Food: 1
Service: 1
Way better then subway! One of my new favorite places!
Atmosphere: 5
Food: 5
Service: 5
Love this place! Get the Engineer if you like mushrooms ? Yummy! I got this sandwich the 1st time I ever ate at Firehouse & loved it so much that I've not tried anything else.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Engineer
Enjoyed my food, just perfect with lots of meat. Never disappointed at firehouse!
Atmosphere: 5
Food: 5
Service: 5
We ordered potato soup and veg sub we checked several times with them If has any kind of meat in it they assured it has jus potatoes but when we had it we chewed on a ham chunk when we took it to the staff they argued it's potatoes where in the world potato has that meaty texture. They jus hurt our religious feelings in spite of checking with them several times.very bad service and attitude