waited half an hour waiting them to get me a hot dog, until i had to hit the button and ask why i have to watch other people come and go before
Atmosphere: 1
Food: 5
Service: 1
Monique Blaylock
Worst customer service they took 30 mins to bring out 2 Chilli cheese hot dogs and a small tot burt up my whole lunch break.
Atmosphere: 1
Food: 1
Service: 1
Pablo Pratt
Nothing was wrong with the place. It’s just a sonic. The food made me feel gross and the quality of the franchise has greatly declined. The service was good and the food was delivered fast. The customer service wasn’t bad at all. Only the food was bad.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Fries, Burger
Jorge L. Flores
Loved it! Great food and fast service! Great personnel! Very friendly!
Atmosphere: 5
Food: 5
Service: 5
Kelly
Went through the drive through. There was no line. I sat there for 5 minutes, no one acknowledged me or said "we'll be right with you". I said "hello" a few times, no one responded. So I drove off. Just avoid this place.
Service: 1
Emily Janak
This has to be the slowest service I have received at a fast food restaurant. I don’t think anyone was working the drive thru window. I waited in one of the drive-up windows and I pushed the red button but no one responded in the time I was there. Then I went to the drive thru line and said “hello” several times over the span of 15 minutes and no one came to the window. Very disappointed in this Cedar Park Sonic location. If you don’t mind waiting 20+ minutes then this is the place for you.
Atmosphere: 1
Food: 1
Service: 1
demeen tilley
Trash. Waited over twenty minutes at this Sonic for service and never was acknowledged once. Eventually left after waiting 30 minutes in the drive thru mind you I was the next in line and waited there for 10 mins. I then drove to the front of the store. No one came, this was the worst experience I ever had at Sonic.
Atmosphere: 1
Service: 1
Keith Lindsey
Fast food at dine in speeds. Make sure you bring a book or movie with you to keep yourself entertained. Not all sonics are like this, but the Cypress Creek location is consistently and notoriously slow and you get mocked and ridiculed by the “in the kitchen” status that changes at a speed that only sloths can would appreciate. Meanwhile the kids are in backseat planning an all out riot based on the crazy slow speeds. Oh and your ice cream is guaranteed to be melted because it will have sat on the counter melting for 25 minutes waiting on your food to be prepared.
Atmosphere: 1
Food: 3
Service: 1
Leah G.
The place has a ton of parking was very slow when I came here this morning. The lady on the intercom was very rude and short with me. I just ordered jalapeño poppers so it wasn't that complicated of an order. She seemed like she was in a bad mood. The card reader on the machine didn't work either which is inconvenient. The wait time is also super ridiculous for how many cars were here. There couldn't have been more than 2 cars when I pulled up but yet it still took awhile to get the food out. I'm not sure if it's a staffing issue or not. I didn't see anyone going in or out. I'm giving 2 stars because the lady that brought the food out was really nice and the food was still good.
I had a verified $5 gift card. My order came to $5.39. I told the person taking orders that I had a gift card, and was told, "No problem, we'll take care of that for you." Order arrived, server took the $5 gift card, plus 50¢ to cover overage, from me. A few minutes later, a man came out saying they can't do multiple forms of payment on an order, so they can't accept the gift card, and I'll need to pay out of pocket. I've used hundreds of gift cards and coupons, and never been told this. I asked for options -- none. He said their system doesn't allow anything else. So I gave the order back, left, and submitted a complaint to corporate, which needs to change this supposed policy or train their employees better. Too late for my future patronage, but maybe it will help others.
Service: 1
Linton Mayfield
I took my son for an after school meal as a special treat as this was his first day of school. The person who was taking our order was one of the worst order takers I have ever seen. I specifically asked for my son's burger to have mustard instead of mayo and ketchup with no tomatoes and no pickles. Every time I tried to repeat it back the order taker would get increasingly angry with me for trying to double check the order to make sure he got it right. He felt annoyed we were even there. It would have been much easier if the DT order confirmation screen was working. I asked multiple times if pickles came on the burger and each time he wouldn't answer my direct question and got increasingly angry with me for asking. While waiting for my order I saw what looked to be the manager running orders out with probably the worst customer service attitude I have seen in a long time. Well we got home and while the tots and slush were spot on my son's burger predictably was cold and made the standard way Sonic's burgers are made with no attention paid whatsoever to what was on the ticket (and the ticket didn't say no pickles as I tried to confirm multiple times during the order process). I can overlook an honest mistake as I know how hard this industry is, but what I cannot and will not tolerate is disrespectful service and attitudes. There are many choices to be made for where to have a great burger, but it will be a long time before we consider Sonic and particularly this location again.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Tots, Cheese Coney
Ryan Strader
Employees are annoyed at you ordering and completely incompetent giving the wrong drinks half the
Atmosphere: 1
Food: 1
Service: 1
Robert Haig
Seems to take 25min to make a hot dog here. Sonics are usually kind of slow, but the last time I experienced this long a wait was a few months before the location shuttered.
Food: 4
Service: 1
Amanda G
Half price drinks to share with my volunteers was a great win! Friendly staff, great price, and quick service.
Isswussup
Atmosphere: 3
Food: 3
Service: 3
waited half an hour waiting them to get me a hot dog, until i had to hit the button and ask why i have to watch other people come and go before
Atmosphere: 1
Food: 5
Service: 1
Worst customer service they took 30 mins to bring out 2 Chilli cheese hot dogs and a small tot burt up my whole lunch break.
Atmosphere: 1
Food: 1
Service: 1
Nothing was wrong with the place. It’s just a sonic. The food made me feel gross and the quality of the franchise has greatly declined. The service was good and the food was delivered fast. The customer service wasn’t bad at all. Only the food was bad.
Atmosphere: 3
Food: 3
Service: 5
Recommended dishes: Fries, Burger
Loved it! Great food and fast service! Great personnel! Very friendly!
Atmosphere: 5
Food: 5
Service: 5
Went through the drive through. There was no line. I sat there for 5 minutes, no one acknowledged me or said "we'll be right with you". I said "hello" a few times, no one responded. So I drove off. Just avoid this place.
Service: 1
This has to be the slowest service I have received at a fast food restaurant. I don’t think anyone was working the drive thru window. I waited in one of the drive-up windows and I pushed the red button but no one responded in the time I was there. Then I went to the drive thru line and said “hello” several times over the span of 15 minutes and no one came to the window. Very disappointed in this Cedar Park Sonic location. If you don’t mind waiting 20+ minutes then this is the place for you.
Atmosphere: 1
Food: 1
Service: 1
Trash. Waited over twenty minutes at this Sonic for service and never was acknowledged once. Eventually left after waiting 30 minutes in the drive thru mind you I was the next in line and waited there for 10 mins. I then drove to the front of the store. No one came, this was the worst experience I ever had at Sonic.
Atmosphere: 1
Service: 1
Fast food at dine in speeds. Make sure you bring a book or movie with you to keep yourself entertained. Not all sonics are like this, but the Cypress Creek location is consistently and notoriously slow and you get mocked and ridiculed by the “in the kitchen” status that changes at a speed that only sloths can would appreciate. Meanwhile the kids are in backseat planning an all out riot based on the crazy slow speeds. Oh and your ice cream is guaranteed to be melted because it will have sat on the counter melting for 25 minutes waiting on your food to be prepared.
Atmosphere: 1
Food: 3
Service: 1
The place has a ton of parking was very slow when I came here this morning. The lady on the intercom was very rude and short with me. I just ordered jalapeño poppers so it wasn't that complicated of an order. She seemed like she was in a bad mood. The card reader on the machine didn't work either which is inconvenient. The wait time is also super ridiculous for how many cars were here. There couldn't have been more than 2 cars when I pulled up but yet it still took awhile to get the food out. I'm not sure if it's a staffing issue or not. I didn't see anyone going in or out. I'm giving 2 stars because the lady that brought the food out was really nice and the food was still good.
Restaurantji Recommends
I had a verified $5 gift card. My order came to $5.39. I told the person taking orders that I had a gift card, and was told, "No problem, we'll take care of that for you." Order arrived, server took the $5 gift card, plus 50¢ to cover overage, from me. A few minutes later, a man came out saying they can't do multiple forms of payment on an order, so they can't accept the gift card, and I'll need to pay out of pocket. I've used hundreds of gift cards and coupons, and never been told this. I asked for options -- none. He said their system doesn't allow anything else. So I gave the order back, left, and submitted a complaint to corporate, which needs to change this supposed policy or train their employees better. Too late for my future patronage, but maybe it will help others.
Service: 1
I took my son for an after school meal as a special treat as this was his first day of school. The person who was taking our order was one of the worst order takers I have ever seen. I specifically asked for my son's burger to have mustard instead of mayo and ketchup with no tomatoes and no pickles. Every time I tried to repeat it back the order taker would get increasingly angry with me for trying to double check the order to make sure he got it right. He felt annoyed we were even there. It would have been much easier if the DT order confirmation screen was working. I asked multiple times if pickles came on the burger and each time he wouldn't answer my direct question and got increasingly angry with me for asking. While waiting for my order I saw what looked to be the manager running orders out with probably the worst customer service attitude I have seen in a long time. Well we got home and while the tots and slush were spot on my son's burger predictably was cold and made the standard way Sonic's burgers are made with no attention paid whatsoever to what was on the ticket (and the ticket didn't say no pickles as I tried to confirm multiple times during the order process). I can overlook an honest mistake as I know how hard this industry is, but what I cannot and will not tolerate is disrespectful service and attitudes. There are many choices to be made for where to have a great burger, but it will be a long time before we consider Sonic and particularly this location again.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Tots, Cheese Coney
Employees are annoyed at you ordering and completely incompetent giving the wrong drinks half the
Atmosphere: 1
Food: 1
Service: 1
Seems to take 25min to make a hot dog here. Sonics are usually kind of slow, but the last time I experienced this long a wait was a few months before the location shuttered.
Food: 4
Service: 1
Half price drinks to share with my volunteers was a great win! Friendly staff, great price, and quick service.
Service: 5