Disappointing Experience at Wingstop on Lemmon Ave! Veronica Is The WorstI recently had an extremely disappointing experience at Wingstop on Lemmon Ave. After placing my order, I discovered that it was incorrect when I got home. Upon calling the store, I was informed that I could keep the incorrect wings and come back to exchange them for the right ones.However, when I returned to the store, Veronica, an employee, was incredibly rude and off-putting. Despite the inconvenience of driving back 15 minutes, she insisted that I bring the incorrect wings back to the store, which was not initially communicated to me over the phone.This lack of consistency in customer service and Veronica's disrespectful attitude left me feeling frustrated and dissatisfied. It's disheartening to encounter such unprofessionalism, especially when attempting to resolve a mistake made by the store.Overall, my experience at Wingstop on Lemmon Ave was far from satisfactory, and I hope that management takes steps to address these issues to ensure better service for future customers.
Calvin Lewis
Lourdes (LuLu) is awesome. She’s always so nice and friendly. She always ask is everything ok. How did you like the food. I come to this location to see her because I know she’s going to provide excellent customer service. This is a great location overall.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seasoned Fries, Wings
Eric Huff
Mara has horrible customer
Atmosphere: 1
Food: 1
Service: 1
Darren Czarnogorski
Good experience at the Dallas WingsStop. Wings and Fries were very good. The service was pleasant. Very friendly. Also our order came out quite quickly. I usually like the hotter sauces but I stayed with the milder stuff because of my kids. I definitely recommend the hotter sauces. The wings were large in size. I would suggest place this to anyone who likes wings.
De'Drain Mitchell
The staff at this location have exceptional customer service. Each time I interacted with them, they greeted me with genuine smiles, were extremely nice, and showed great courtesy.Furthermore, the lemon pepper wings were seasoned to perfection.This is by far the best Wingstop location in Dallas!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
Guile Shamir
When you first walk in the atmosphere looks inviting but don’t be fooled. We made multiple orders of Wings and chicken sandwiches.So you would expect the wings to be tasty & juicy. Instead we got Dry chicken wings.NOT FRESH AT ALL!!!The sandwich also wasn’t fresh. The bun was old and dry and the chicken again was dry. Overall the experience was Horrible.we left most of the food on the table went to eat elsewhere. If you love chicken wings I recommend you find a different place.
Atmosphere: 2
Food: 1
Service: 1
Michael Robinson
Food is good but every time I ask for well done they don’t do it. I also paid for flats twice and did not receive all flats.
Atmosphere: 5
Food: 5
Service: 5
Lulu.Gonzalez Gonzalez
I really liked how you treated me, I give you a ? thank
Atmosphere: 5
Food: 5
Service: 5
Joelle
They have ROACHES in the food! I ordered online picked up my food and when I got home I realized there was a roach in the fries. I calmly called the restaurant and asked for a refund. They asked me to send pictures, which I did. They said they needed to talk to the district manager first. When they called back they said I needed to get back in my car and bring the roach fries back to the restaurant to receive a refund and credit. I calmly laughed on the phone because that was ridiculous. Why would you want the roach back and why do you think I want a credit to your disgusting restaurant? They called back and said they would just issue the refund. That was on Friday. It is Monday and there still is no refund pending.
Food: 1
Service: 1
Victoria Tucker
I order extra seasoning and crispy on everything and it was all 10/10!
I am so annoyed placing orders with this Wingstop. The woman working at the front ALWAYS gets my order wrong. This time she failed to get my order right by not including the additional ranch, fries, nor were the wings how I asked. Whoever the woman is working the shift at the front (i feel like she’s a manager) literally can’t ever get it right. EVER. When she’s not there and my gf Chanell orders it’s usually correct, but with her it’s ALWAYS AN ISSUE. I didn’t have time to deal with it today because I was rushing. But this is becoming very irritating.
Atmosphere: 3
Food: 3
Service: 1
Lulu
The location is my nearest. The service is good . Weekend is very busy but the team is very friendly an I can see they try to keep up with us the client's. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Seasoned Fries, Wings, Boneless Original Hot Wings, Cheese Fries, Sandwich, Tarte Tatin
Myra G
Ordered the sandwich and got the most perfect bun. ?
Atmosphere: 5
Food: 5
Service: 5
Christina Bradford
They are ever nice to the Customers. Your food is ready ?
Atmosphere: 3
Food: 3
Service: 3
Justine H.
The staff were soo friendly and helpful. I was struggling putting in my order online as I had a online discount and as soon as they got my order they started working on it despite getting more people walking in. It was fast service and the food is on par with other wing stop places. Don't be scared to come! But be warned, it's not the classic sit down more so order at the front and then you can grab a table and eat.
Disappointing Experience at Wingstop on Lemmon Ave! Veronica Is The WorstI recently had an extremely disappointing experience at Wingstop on Lemmon Ave. After placing my order, I discovered that it was incorrect when I got home. Upon calling the store, I was informed that I could keep the incorrect wings and come back to exchange them for the right ones.However, when I returned to the store, Veronica, an employee, was incredibly rude and off-putting. Despite the inconvenience of driving back 15 minutes, she insisted that I bring the incorrect wings back to the store, which was not initially communicated to me over the phone.This lack of consistency in customer service and Veronica's disrespectful attitude left me feeling frustrated and dissatisfied. It's disheartening to encounter such unprofessionalism, especially when attempting to resolve a mistake made by the store.Overall, my experience at Wingstop on Lemmon Ave was far from satisfactory, and I hope that management takes steps to address these issues to ensure better service for future customers.
Lourdes (LuLu) is awesome. She’s always so nice and friendly. She always ask is everything ok. How did you like the food. I come to this location to see her because I know she’s going to provide excellent customer service. This is a great location overall.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Seasoned Fries, Wings
Mara has horrible customer
Atmosphere: 1
Food: 1
Service: 1
Good experience at the Dallas WingsStop. Wings and Fries were very good. The service was pleasant. Very friendly. Also our order came out quite quickly. I usually like the hotter sauces but I stayed with the milder stuff because of my kids. I definitely recommend the hotter sauces. The wings were large in size. I would suggest place this to anyone who likes wings.
The staff at this location have exceptional customer service. Each time I interacted with them, they greeted me with genuine smiles, were extremely nice, and showed great courtesy.Furthermore, the lemon pepper wings were seasoned to perfection.This is by far the best Wingstop location in Dallas!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings
When you first walk in the atmosphere looks inviting but don’t be fooled. We made multiple orders of Wings and chicken sandwiches.So you would expect the wings to be tasty & juicy. Instead we got Dry chicken wings.NOT FRESH AT ALL!!!The sandwich also wasn’t fresh. The bun was old and dry and the chicken again was dry. Overall the experience was Horrible.we left most of the food on the table went to eat elsewhere. If you love chicken wings I recommend you find a different place.
Atmosphere: 2
Food: 1
Service: 1
Food is good but every time I ask for well done they don’t do it. I also paid for flats twice and did not receive all flats.
Atmosphere: 5
Food: 5
Service: 5
I really liked how you treated me, I give you a ? thank
Atmosphere: 5
Food: 5
Service: 5
They have ROACHES in the food! I ordered online picked up my food and when I got home I realized there was a roach in the fries. I calmly called the restaurant and asked for a refund. They asked me to send pictures, which I did. They said they needed to talk to the district manager first. When they called back they said I needed to get back in my car and bring the roach fries back to the restaurant to receive a refund and credit. I calmly laughed on the phone because that was ridiculous. Why would you want the roach back and why do you think I want a credit to your disgusting restaurant? They called back and said they would just issue the refund. That was on Friday. It is Monday and there still is no refund pending.
Food: 1
Service: 1
I order extra seasoning and crispy on everything and it was all 10/10!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
I am so annoyed placing orders with this Wingstop. The woman working at the front ALWAYS gets my order wrong. This time she failed to get my order right by not including the additional ranch, fries, nor were the wings how I asked. Whoever the woman is working the shift at the front (i feel like she’s a manager) literally can’t ever get it right. EVER. When she’s not there and my gf Chanell orders it’s usually correct, but with her it’s ALWAYS AN ISSUE. I didn’t have time to deal with it today because I was rushing. But this is becoming very irritating.
Atmosphere: 3
Food: 3
Service: 1
The location is my nearest. The service is good . Weekend is very busy but the team is very friendly an I can see they try to keep up with us the client's. ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Wings, Seasoned Fries, Wings, Boneless Original Hot Wings, Cheese Fries, Sandwich, Tarte Tatin
Ordered the sandwich and got the most perfect bun. ?
Atmosphere: 5
Food: 5
Service: 5
They are ever nice to the Customers. Your food is ready ?
Atmosphere: 3
Food: 3
Service: 3
The staff were soo friendly and helpful. I was struggling putting in my order online as I had a online discount and as soon as they got my order they started working on it despite getting more people walking in. It was fast service and the food is on par with other wing stop places. Don't be scared to come! But be warned, it's not the classic sit down more so order at the front and then you can grab a table and eat.