I had originally made a 5 star review for this MOOYAH restaurant. The supervisor that is there on the weekdays it’s such a nice guy and very helpful BUT the weekend crew, I can’t even begin to explain how MAD I AM WITH THIS RESTAURANT!!! We always order the same thing and this time our order arrived with old meat and HARD bread. According to the manager they ran out of potato bread so they replaced it with OLD HARD gluten free bread that I DID NOT ASK FOR! And they could have atleast gave us a heads up or asked us if we wanted the gluten free bread or lettuce wrap! I am extremely upset at the fact that there was NO freshness control and how the person that prepared the food made burgers that are this disgusting and HARD! Not fresh whatsoever. I want to hear back from the SUPERVISOR because you advertise to have the freshest ingredients BUT your weekend crew does not care to provide acceptable food or good customer service!
Atmosphere: 1
Food: 1
Service: 1
Joe Hernandez
The service was horrible today. They were understaffed and the crew they had wasn't prepared. Food was still good through.
I am a big fan of mooyah, but after my visit today I will never be returning. First i wait 15 minutes to order and another 20 minutes for my food to be out, which is much longer than it usually takes, and the location was not busy at the time. When I received my order, they had completely messed up both mine and my mom’s. The bacon was very soggy and our fries were cold. The location itself was clean, but the workers were not hygienic what so ever. They did not wear hairnets while cooking and multiple of the cooks had long hair that was all over the place. The part that REALLY disgusted me was when one of the workers picked out his retainer for the customers to see, put them in his pocket and CONTINUED TO COOK without washing his hands. It was disgusting. One of the workers filled up a lemonade machine with was looked like DIRTY water. After paying $47 for two meals, I expect much more.
Atmosphere: 2
Food: 1
Service: 1
jenny coen
Food was absolutely amazing and delicious!! Will definitely be back for more!!
This is the second time I ordered Mooyah and I never get disappointed I love the food it’s delicious customer service is good as
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Paleo
Mario Muro
Good burgers, nothing to wow about them but tasty non the less.
J.R. Zeke Walton
Ate lunch El Paso Gateway #252 Location on Saturday 2/24/24 at about 2:30PM. Order ID #AABD8L32AECK.1. Our order was not correct - one of the 2 Bacon Cheeseburgers did not have any bacon.2.Tables were not clean in the dining room - cleaned our own.3. There were no lids or straws for drinks and one of the large silver drink dispensers did not have a cover on it. I was charged $2.59 for a plastic cup for Ice Water and couldn't even have a straw or a lid.4. When I picked up our meal the trays had bread debris on the bottom side - smeared across table as I sat our trays on the table and slid it them.5. During the 40 - 45 minutes we were there, not one employee ever came into the dining area to clean, restock or perform any of the customary services expected in every eating establishment.I don't how this location manages to retain any customers - I know I won't return to this location. I have traveled the world and this was one of the worst places I have ever eaten in I understand Mooyah is a franchise operation but if this is typical of Mooyah I will never enter another Mooyah location.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Hamburger
S D
Getting my fiancé her bbq burger … no complaints ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Laura Aponte
Ordered through dash door order all good except missing drink, more attention needed on orders.
The was an average encounter for a burger.
Food: 3
Service: 3
Recommended dishes: Mooyah Cheeseburger
I had originally made a 5 star review for this MOOYAH restaurant. The supervisor that is there on the weekdays it’s such a nice guy and very helpful BUT the weekend crew, I can’t even begin to explain how MAD I AM WITH THIS RESTAURANT!!! We always order the same thing and this time our order arrived with old meat and HARD bread. According to the manager they ran out of potato bread so they replaced it with OLD HARD gluten free bread that I DID NOT ASK FOR! And they could have atleast gave us a heads up or asked us if we wanted the gluten free bread or lettuce wrap! I am extremely upset at the fact that there was NO freshness control and how the person that prepared the food made burgers that are this disgusting and HARD! Not fresh whatsoever. I want to hear back from the SUPERVISOR because you advertise to have the freshest ingredients BUT your weekend crew does not care to provide acceptable food or good customer service!
Atmosphere: 1
Food: 1
Service: 1
The service was horrible today. They were understaffed and the crew they had wasn't prepared. Food was still good through.
Atmosphere: 2
Food: 5
Service: 1
0 Stars!
Atmosphere: 1
Food: 1
Service: 1
000 star'
Atmosphere: 1
Food: 1
Service: 1
Horrible service, mediocre attention, pathetically
Atmosphere: 1
Food: 1
Service: 1
Absolutely garbage
Atmosphere: 1
Food: 1
Service: 2
Such a tasty burger! And excellent French fries.
Atmosphere: 4
Food: 5
Service: 4
I am a big fan of mooyah, but after my visit today I will never be returning. First i wait 15 minutes to order and another 20 minutes for my food to be out, which is much longer than it usually takes, and the location was not busy at the time. When I received my order, they had completely messed up both mine and my mom’s. The bacon was very soggy and our fries were cold. The location itself was clean, but the workers were not hygienic what so ever. They did not wear hairnets while cooking and multiple of the cooks had long hair that was all over the place. The part that REALLY disgusted me was when one of the workers picked out his retainer for the customers to see, put them in his pocket and CONTINUED TO COOK without washing his hands. It was disgusting. One of the workers filled up a lemonade machine with was looked like DIRTY water. After paying $47 for two meals, I expect much more.
Atmosphere: 2
Food: 1
Service: 1
Food was absolutely amazing and delicious!! Will definitely be back for more!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Shareable Fries, Mooyah Cheeseburger
Restaurantji Recommends
This is the second time I ordered Mooyah and I never get disappointed I love the food it’s delicious customer service is good as
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Paleo
Good burgers, nothing to wow about them but tasty non the less.
Ate lunch El Paso Gateway #252 Location on Saturday 2/24/24 at about 2:30PM. Order ID #AABD8L32AECK.1. Our order was not correct - one of the 2 Bacon Cheeseburgers did not have any bacon.2.Tables were not clean in the dining room - cleaned our own.3. There were no lids or straws for drinks and one of the large silver drink dispensers did not have a cover on it. I was charged $2.59 for a plastic cup for Ice Water and couldn't even have a straw or a lid.4. When I picked up our meal the trays had bread debris on the bottom side - smeared across table as I sat our trays on the table and slid it them.5. During the 40 - 45 minutes we were there, not one employee ever came into the dining area to clean, restock or perform any of the customary services expected in every eating establishment.I don't how this location manages to retain any customers - I know I won't return to this location. I have traveled the world and this was one of the worst places I have ever eaten in I understand Mooyah is a franchise operation but if this is typical of Mooyah I will never enter another Mooyah location.
Atmosphere: 2
Food: 1
Service: 1
Recommended dishes: Hamburger
Getting my fiancé her bbq burger … no complaints ?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Ordered through dash door order all good except missing drink, more attention needed on orders.
Food: 4