Rafa's Burritos

11310 Montana Ave, El Paso
(915) 519-0253

Recent Reviews

Cesar Gaytan

I go here often because I love rafas but I think today ive had enough with this establishment. The same old gentleman, fat with a beard that is always serving at the window is always extremely rude, he always rushes you to order, he makes the process feel so uncomfortable and today was just my breaking point, after pulling up to the window to place my order he moves away and gets on his phone. He stayed on his phone as far as possible from the window so I could leave and not place my order. He had me waiting outside for 15 minutes and pretended like he wasn’t there. This establishment could be thriving way more than the other rafas around town but that man on the window is stopping this establishment from making better and more business. Im disappointed because I love the food but extremely dissatisfied with the guy that seems to be the only worker in this establishment. If you read this Either hire more people or fire the man that is extremely rude.

Atmosphere: 1

Food: 2

Service: 1

Josie Leyva

The Chile relleno was old and nasty!! I called but the gentleman was so rude and unprofessional!! He said bring back or you're complaining well complain that's nothing else I can do for you!! I told him I drove very far to get there and there was no way I could go back, and again talking and arguing over me said there was nothing he could do. I told him I was never going back there and to keep my money hang up on him and he tried calling me back!! I guess to continue fighting with me!! Very sad situation I would have handled it a different way so rude and unprofessional food disgusting. Make sure you check your food before you drive off. Rafael lost a customer today not that they care anyway he made that very clear. Was today February 27 2024 at around 8:15 am watch out tall beard guy!❌❌❌❌??

Atmosphere: 1

Food: 1

Service: 1

Andrea C

They're big, but tortillas are tough and not very tasty. The filling is salty and too

Atmosphere: 3

Food: 3

Service: 4

JT Martin

Wife's favourite off of Montana, kinda hidden by road work but she likey the sauce so I had to take her ?

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chile Verde Burrito

Dean The Texan

Official Music Artist on All Music Outlets.Been coming here for a couple years now and we always get these amazing super burritos. Everyone in my family loves this place especially their green Chile and chicharon. ??

Atmosphere: 5

Food: 5

Service: 5

Louis Ruiz

Horrendous service and food. Tortas wet burnt. The bread and mileanesa were burnt and just horrible experience. 22 bucks down the drain! 0 stars if

Atmosphere: 1

Food: 1

Service: 1

Savannah Salazar

The food is always good here! I wish you could order inside or they had menu outside but other than that, it’s always delicious!

Atmosphere: 4

Food: 5

Service: 4

R E

Still as good as I remember. I bought two, ate one on my way home and had th second for breakfast the next day.

Atmosphere: 5

Food: 5

Service: 5

Javier Gomez

20 minutes waiting for 4 donkeys, I ordered rajas con queso and this is the first time I've seen that this is rajas con queso, they put the chiles in soy sauce that were left over, I didn't dare eat them, I had to throw them away, I The only good thing was the sodas and we had to buy food at McDonald's again, I sent these photos to all my acquaintances and they didn't know what it was, they don't care about the money, I saw it as more of a lack of respect, I hope the people who go there will be to throw with what you eat.

sky dolittle

Terrible customer service won’t be returning

Atmosphere: 1

Food: 1

Service: 1

Jorge Anibal

This place does not close at 4, employees were out more than 30 min

Atmosphere: 1

Food: 4

Service: 1

Edward Walsh

The guy at the drive up window is nlfroendly amd the food is good. Only

Food: 5

Service: 5

Recommended dishes: Chile Rellenot, Chicken Mole and Refried Beans Jumbo Burrito

Deejay Goober

Dope burritos ? fed my village for a

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Deshebrada

Daniel Molina

Seemed like these guys just closed as customers were arriving. We arrived to this location at 3:10, they have signs that they are open and close at 4. Their signs says “drive thru only” so we pull around to their drive thru. Their drive thru sign now says closed and the front also now says closed. I call them to see what’s going on. No answer. Very poor customer service. You see customers arriving and close your business 45 minutes early. Not a very good business mode.

Service: 1

Claudia Estrada

Most disgusting thing I’ve ever had. I got a Rajas, Bistek and chicharrón burrito and I threw all of them away. Will never go back there again. It also took 20 minutes for me at drive through to get my food. I wish i could give it a 0

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