2901 Heritage Trace Pkwy Ste 101, Fort Worth
It was a great place to eat, with great service. Although they didnt have many options.
The staff is always very friendly. The food is one of the best examples of Chipotle (except I have had a problem with the chips [usually later at night]). The seating is good for lunch and quick dinning, but there is only four four top tables.
This location is honestly the absolute worst chipotle I've been to. Employees are almost always apathetic at best. I typically avoid this location at all costs but every few months decide I'll try it since the next closest to my house is like 30 mins away. Two times ago whoever made the guac must have never used an avocado before or tasted guac. Literally had chunks of the avocado skin in the guac making it inedible. In addition to having to navigate skin chunks it hadn't been salted like at all. Customer ahead of me came in complaining about it. Manager tasted the guac in front of her and me and said it's fine. It really was not and tasted horrible. This current time they are basically jipping customers with large bags of chips as they aren't filling them even half way. Just honestly so sick of this location. I wish they'd operate like other locations. The one in Southlake is so freaking amazing with customer service as is the one in Bedford. This one makes me not want to go to the chain at all.
I love chipotle it is one of my favorite places to eat but this chipotle is so stingy! I ordered 2 burrito bowls online and when I got there they hadn't even started on my order so I had to wait which really wasn't that bad I didn't mind waiting. But when I opened my food there was the smallest amount of foods like it wasn't even half full. If I'm spending almost $30 on food I would like that burrito bowl to be a little more full. Also they forgot rice in one of the bowls when we asked for extra. Definitely not going back to this location.
Los burritos, excelentes definitivamente se apegan a lo que se come en México, vale la pena visitarlo.
Worst chipotle ever. Beyond the several issues I have had here, the last straw? They forgot half of my food in a delivery order. Then when I called to ask they deliver the remaining portion of my order, they told me I would have to come in and pick it up myself (defeating the entire purpose of delivery, wasting my time, and my money) OR file a customer service claim online....which doesn't exactly feed my kids, who I am now scrambling to feed while my food is cold. I paid for the food, and was given no refund. Fuck. This. Place.
My wife and I love Chipotle! The food is always great, and it's not too expensive. Learning exactly what you want is somewhat difficult, but after you figure that out, the food's great.
Come to this location regularly for lunch and they're typically great given how busy they are. Went on a Wednesday evening for dinner and for the amount of employees working, it could have been more efficient. Tables were a mess and needed clean. Bathroom was out of paper towels, etc. Could have just been an off night, who knows. Normally great service though so only taking away one star.
The place is dirty. The bathroom was not clean and many of the tables were not clean. I will not be back to this Chipotle. The employees were pleasant enough, but again NOT CLEAN! The food was good.
Consistent and quality every time
Love the food here, especially the Chicken fajita bowl, the Sauteed Red & Green Bell Peppers & Onions with the Cilantro Rice, with Sour Cream & Guacamole are always fresh & delicious. Their chips are good too. My husband likes the beef fajita bowl. Sometimes we'll even get a combo bowl for a snack & split it as we like both. Excellent place to eat, friendly staff and clean dining area.💋🍀
Awesome service, food was great, margaritas sucked bigtime, literally 1 oz. of liquid and the rest was ice. Some random 18 year old took 6 minutes to make a horrible overpriced wannabe margarita. Miss the old strong lime green margaritas they used to make. Fire that useless kid!!
I ordered food tonight from your restaurant and never received it. It shows it was delivered at 6:18, which I saw immediately because I was tracking the order due to it being 20 minutes past the scheduled delivery time. As soon as it showed delivered I immediately called the driver to see where my food was, and she never answered. I left a message and called a couple times and still nothing from the driver. I ordered over an hour and a half ago and still have no food and have been on hold for over 20 minutes now trying to get my money back for food I never received. If you actually want to eat, don’t order delivery from Chipotle!
This place never fails to displease me. The food never taste fresh. The portion size seems to get smaller every time I come. You ask for extra just to get a decent amount of protein. The girl on the line today was less than friendly not a smile or any kind of welcoming gesture just what do you want and that’s extra....they forgot my salad dressing and charged me extra for a bowl I didn’t order.....one positive thing I can say Is management does try to right the wrongs however you can’t just throw around free food and think it makes lousy food and service OK! Do better Chipotle! You use to be my LIFE <
I’ve never had a problem with this location before. The staff is usually nice but this time the older Hispanic lady was rude when I asked for sofitas but they weren’t put out yet. The guy next to her then took my burrito and stared at me as if I wasn’t waiting for the sofritas. I assumed he wanted me to continue and would add them, so I proceeded to build my burrito. He started to roll it up and I said oh wait! I was waiting on her to put the meat out. He sarcastically scoffed and said oh yeah, this is a great time to be telling me then rolled his eyes, never making eye contact with me, and then asked her if I was?? I was so thrown back I just awkwardly laughed until I processed he wasn’t being funny just rude.
I got there later in the evening and everyone working was still in a great mood and the food was very fresh.
This is long but it’s a juicy and worthwhile read.
They are pretty stingy with the food here. I've never had to ask Chipotle employees to put more food...
I have never left a bad review for anything before but our food was SO bad today, I feel as if it deserves to be known. I wish that I would have read the previous reviews here before I ordered because it looks like poor service/food quality is the norm at this location. Unfortunately this was my daughters first experience with Chipotle. They were so excited, we placed our order at 10am this morning to pick up at 5pm. When we got home with the food it was very cold. It had bee
2901 Heritage Trace Pkwy Ste 101, Fort Worth, TX 76177