Chipotle Mexican Grill

2901 Heritage Trace Pkwy, Fort Worth
(817) 741-6480

Recent Reviews

Kameron Patterson

WORST I repeat WORSTTTT, chipotle ever !!! Pleaseeeee go to a different chipotle that's like 10 minutes down the street or highway something. This store is always SOOOO filthy and stinks. I don't even trust the food! The drink station always messy and sticky, bathrooms never have toilet paper and seats super gross. The service counter always is soo messy i cant even see the metal counter ! Rice beans meat cheese everywhere ! This place needs to be shut down it's outrageous !!!

Atmosphere: 1

Food: 1

Service: 1

Alexis Garcia

This place has gone downhill with service and food. They are always out of something and the customer service is horrible. The young lady working tonight had a very bad attitude while wearing AirPods.

Atmosphere: 2

Food: 3

Service: 1

mxxl cxxz

This place never has it together. They’re always out of something and the service is horrible.

J P

The cooks don’t wear gloves at this location. It’s absolutely disgusting. My brother got sick from another chipotle that made food like this. Just nasty to have the cook not wear gloves. I don’t know if he washes after going to the bathroom. Think about that. That’s exactly what happened to my brother. Turned him green for months.

Atmosphere: 2

Food: 3

Service: 1

Marisa Davis

Customer service is awful. This is the second time I’ve been here.

Atmosphere: 2

Food: 1

Service: 1

Shalini Parmar

I ordered 2 bowls and most of the things they didn’t have. I asked lady to add lettuce, corns so she said they already ran out of those things, also she didn’t put enough rice. This place is close to my house but rather than going to this place I would not mind to go far.

Travis McKenzie

Food is always good when you can actually get it. Half the time they are out of cheese, lettuce etc. Don't bother going after 8:30 either. They have shut down the grill and won't make anymore meat so you get what they got. Never seems to be a manager on shift. Need to fix the daily operations of this location and it would actually be good.

Atmosphere: 1

Food: 4

Service: 1

Addi T

Dont waste your time at dinner. They never prep enough food and they always “run out”

Atmosphere: 1

Food: 1

Service: 1

TxSTARLORD

This is the WORST chipotle in the surrounding area. Take out orders are always cold despite just being ordered. Im not sure if this location had a management or staffing issue but do yourself a favor and go to the Golden triangle or 377 location instead.

Atmosphere: 2

Food: 1

Service: 2

Kariecia Nathaniel

My 5 star rating is for an associate by the name of Lee. He was awesome! He was very enthusiastic about his job and you could tell he was excited about providing excellent customer service. He was intentional about making our food and he made it perfectly. I would definitely continue to visit as long as the service meets the same standards. Thank you Lee, my husband and I enjoyed our visit and our food!

Atmosphere: 5

Food: 5

Service: 5

Chris M.

Worst Chipotle I have gone to. I mean my burrito was basically folder over to look like a large soft taco. I asked for light rice and it looks like they basically dumped all the white rice they had in the store onto my burrito with maybe 5 pieces of steak. Beware if you order online, because 90% of the time something will be wrong. Not sure if they are reading the order or just guessing. Sad that they just stopped caring because they figure you will just go to another one and quit bothering them.

Vanessa Martin

This location is a hit or miss with their customer service and food prep. I now come in to get my order because if I have it delivered, you literally get half a bowl of what you typically get in person. Tonight, the server gave me more than what is typically served (not complaining) but there’s no consistency at all. I also pick up delivery orders. I hate picking up at this location because they are slow as molasses prepping delivery orders. They appear to assign people for delivery orders & then there’s staff for the people who come in person. I’ve literrally stood there waiting to pick up an order and the delivery prep staff moves one meal/bowl/burrito to the three or four meals that go through the main line at the time of service. And this is during a fairly slow time where one person works the main line before the cashier does their job vs one delivery prep person. So, I rarely pick up delivery orders there now because I simply don’t get paid enough to watch people move slowly while there are 3-4 other drivers waiting as well.

Atmosphere: 4

Food: 3

Service: 2

Recommended dishes: Burrito Bowl

Rene Galvez

Omg! They are serving half spoons full. When they serve you meat it’s like there nothing there. I ask for another scoop and they have a face like they not supposed to serve more scoop. If I’m paying $20 plus my food better be full scoops. Rice is really hard and dry. Just the worst bowl ever. I’m never going there again.

Atmosphere: 1

Food: 1

Service: 1

Sparkle Heart Cai

This chipotle is probably the best in the area besides the one by alliance shopping center. They have the Berry Agua Fresca in stock which some locations are starting to slack on. It’s my all time favorite drink. Garrett was an awesome cashier.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Tacos

Loco Smiley

Im sick of getting different quantities from one chipotle to another. This location is so stingy with everything. Give tiny amount of meat like they are paying for it out of their pockets. Just be consistent with othet stores!!! Headquarteds need to find a solution to this problem.

Atmosphere: 1

Food: 3

Service: 2

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