I never got my order and had to ask for a refund. My order was supposed to be ready at 7:25pm and it was past 8:00pm and they still had not prepared it. Every time I asked, they would say it would be ready in 10 minutes. The place was very disorganized and lacked cleanliness. Based on this experience I don’t think I will order at any Pizza Hut again.
Atmosphere: 1
Service: 1
Melody Hernandez
Came up to the drive-thru window and paid. Women tell me 5-10mn mind you, i ordered online at 7.24 pm wait tried to get her attention around 7.50 pm to see what was going on. Kept helping people except me and even took her time to talk to the person who came to drop off Chipotle I guess for an employee. Then took her time to walk to the window and say I still have to wait for 20 more mn. Got my food at 8.36 pm. If it wasn't for family members wanting this pizza I would have gone to Domino's at the minimum I would have gotten some decent customer service
Atmosphere: 1
Food: 1
Service: 1
AngelBabe Jameson
Lady on the phone was rude when I was trying to correct my order. She purposely hung on me not once but twice. She needs to be retrained on customer service. Manager and delivery guy was nice. The food is barely cooked some of it wasn't fully cooked all the way it was a bit doughy. They forgot my 2 liter drink. Which the delivery and manager corrected but I won't be ordering again. It's the service and food for me. Service and food use to be way better I'm not sure what changed.
Atmosphere: 1
Food: 2
Service: 1
GG Gonzalez
Went to pick up my Pizza and there was a Mix up, but the Manager made it right and I really appreciated what he did.I will go back for my Pizza cravings. ?
Atmosphere: 4
Food: 4
Service: 4
El Viajero Just In Time USA
They only have pizza, they don't sell wings or pasta.I don't understand why they have a menu if they only have pizza, terrible service.
Atmosphere: 1
Food: 1
Service: 1
Jennifer Roman
I never see the employees wear gloves when making the orders I been here a few times and never seen them wear gloves or wash hands before touching food.
Atmosphere: 1
Food: 1
Service: 1
Leslyn
Chris the manager and his team are great! I have witnessed all of them working so well together. Recently, I was picking up my food and it was POURING down rain and Brandy made an executive decision to stop deliveries until the rain let up, keeping her drivers safe. Food is always satisfying as well!!! ?
Atmosphere: 5
Food: 5
Service: 5
rollrboy1980
25+ minutes waiting on a cheese pizza is ridiculous. Y'all also need to figure out how to sync the app up with what's actually happening at the store. Drive through window sensor is busted, and the sign saying it's busted is flapping in the breeze.
Atmosphere: 1
Food: 1
Service: 1
Jerry Tonubbee
It all starts with the greeting!!! I am always met with a warm and welcoming smile and addressed with enthusiasm. This is how sales and customer service should always be. If you are excited about a customer showing up then they, the customer, will be excited as well. A smile is contagious. Service here is exemplary. One greets and the others participate. I love the Pizza as well but I come back because of the fantastic service. Thank you to all that serve at this Pizza Hut!!!!Parking: They have ample parking for even their busiest times.
I'm not sure who answers the phone to take orders but SHE was incredibly rude and had the worst attitude. We ended up ordering from a different location specifically because of that initial interaction with her.
Service: 1
Robert Smith
Every parking space is marked for employees except the 4 in front that were already taken. There's not that many people working in the entire store! The app said my pizza was done, but I still ended up waiting for it because it wasn't. This location seems to be going down hill fast and nobody seems to care.Parking: 4 spots up front.... with all of them taken. All the rest were reserved for employees.Wheelchair accessibility: It isn't going to happen here. The disabled parking isn't ADA compliant due to a huge curb.
Atmosphere: 1
Food: 3
Service: 1
David Wier
The pizza was way too thin, there wasn't very much cheese at all and on top of that, I wasn't greeted for way too much time. AND, the first thing someone said made me think that they were trying to fix an order that had been messed up and my being there was to pick up what was to "fix" that.
Atmosphere: 3
Food: 1
Service: 1
Cheri robin Wright
Ordered for delivery can't rate the
Food: 4
Service: 4
kermithduran47
AVOID this location. So disorganized. They tell you your food is going to be ready at a certain time, you get there and still have to wait almost an hour longer. Also, they can’t do refunds even though you pay cash. That’s crazy. Seems like they have no management at all.
I never got my order and had to ask for a refund. My order was supposed to be ready at 7:25pm and it was past 8:00pm and they still had not prepared it. Every time I asked, they would say it would be ready in 10 minutes. The place was very disorganized and lacked cleanliness. Based on this experience I don’t think I will order at any Pizza Hut again.
Atmosphere: 1
Service: 1
Came up to the drive-thru window and paid. Women tell me 5-10mn mind you, i ordered online at 7.24 pm wait tried to get her attention around 7.50 pm to see what was going on. Kept helping people except me and even took her time to talk to the person who came to drop off Chipotle I guess for an employee. Then took her time to walk to the window and say I still have to wait for 20 more mn. Got my food at 8.36 pm. If it wasn't for family members wanting this pizza I would have gone to Domino's at the minimum I would have gotten some decent customer service
Atmosphere: 1
Food: 1
Service: 1
Lady on the phone was rude when I was trying to correct my order. She purposely hung on me not once but twice. She needs to be retrained on customer service. Manager and delivery guy was nice. The food is barely cooked some of it wasn't fully cooked all the way it was a bit doughy. They forgot my 2 liter drink. Which the delivery and manager corrected but I won't be ordering again. It's the service and food for me. Service and food use to be way better I'm not sure what changed.
Atmosphere: 1
Food: 2
Service: 1
Went to pick up my Pizza and there was a Mix up, but the Manager made it right and I really appreciated what he did.I will go back for my Pizza cravings. ?
Atmosphere: 4
Food: 4
Service: 4
They only have pizza, they don't sell wings or pasta.I don't understand why they have a menu if they only have pizza, terrible service.
Atmosphere: 1
Food: 1
Service: 1
I never see the employees wear gloves when making the orders I been here a few times and never seen them wear gloves or wash hands before touching food.
Atmosphere: 1
Food: 1
Service: 1
Chris the manager and his team are great! I have witnessed all of them working so well together. Recently, I was picking up my food and it was POURING down rain and Brandy made an executive decision to stop deliveries until the rain let up, keeping her drivers safe. Food is always satisfying as well!!! ?
Atmosphere: 5
Food: 5
Service: 5
25+ minutes waiting on a cheese pizza is ridiculous. Y'all also need to figure out how to sync the app up with what's actually happening at the store. Drive through window sensor is busted, and the sign saying it's busted is flapping in the breeze.
Atmosphere: 1
Food: 1
Service: 1
It all starts with the greeting!!! I am always met with a warm and welcoming smile and addressed with enthusiasm. This is how sales and customer service should always be. If you are excited about a customer showing up then they, the customer, will be excited as well. A smile is contagious. Service here is exemplary. One greets and the others participate. I love the Pizza as well but I come back because of the fantastic service. Thank you to all that serve at this Pizza Hut!!!!Parking: They have ample parking for even their busiest times.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza, Supreme Pizza, Cheese Sticks, Pepperoni Lovers Pizza, Meat Lovers Pizza, Cinnamon Sticks
Always a great friendly experience and the food is hot and
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pepperoni Pizza
Restaurantji Recommends
I'm not sure who answers the phone to take orders but SHE was incredibly rude and had the worst attitude. We ended up ordering from a different location specifically because of that initial interaction with her.
Service: 1
Every parking space is marked for employees except the 4 in front that were already taken. There's not that many people working in the entire store! The app said my pizza was done, but I still ended up waiting for it because it wasn't. This location seems to be going down hill fast and nobody seems to care.Parking: 4 spots up front.... with all of them taken. All the rest were reserved for employees.Wheelchair accessibility: It isn't going to happen here. The disabled parking isn't ADA compliant due to a huge curb.
Atmosphere: 1
Food: 3
Service: 1
The pizza was way too thin, there wasn't very much cheese at all and on top of that, I wasn't greeted for way too much time. AND, the first thing someone said made me think that they were trying to fix an order that had been messed up and my being there was to pick up what was to "fix" that.
Atmosphere: 3
Food: 1
Service: 1
Ordered for delivery can't rate the
Food: 4
Service: 4
AVOID this location. So disorganized. They tell you your food is going to be ready at a certain time, you get there and still have to wait almost an hour longer. Also, they can’t do refunds even though you pay cash. That’s crazy. Seems like they have no management at all.
Atmosphere: 1
Food: 1
Service: 1