KLM Crown Lounge

2800 N Terminal Rd, Houston
(281) 233-3350

Recent Reviews

Richy Roukoz

I don’t know why Priority Pass doesn’t say the hours that they have set on their counter (lounge will be only for Air france - klm passengers) and it would be better if that girl sitting at the front desk leave her phone for a sec and apologize to guests in such circumstances not just ignore people when they greet her!

Service: 1

Raul Torres

The ladies at the front are the rudest people I have seen in an airport lounge. They were acting like they were doing favours to passengers. So disappointed

Saad Noaman

I would have given no stars but was not possible. I tried to access the lounge but the lady would allow me to enter although I have Mastercard Wold Elite. When I asked her for the reason she said come back after 2 hours as they are welcoming airline passengers only. This is totally not right as I access lounges all over the world with no issues.It will be interesting to know what Mastercard think of this service as they are paying premium to the lounge operators.

alan gamez silva

My stay in this room was good, good service and some variety in food and drinks.

Atmosphere: 5

Food: 5

Service: 5

Leandro Pinto

Truly absurd! Now the KLM lounge says it can only receive Dragonpass people until 6:45 pm and I arrived at 6 pm they didn't let me in. If that wasn't enough, there were also very rude and rude staff at reception. They didn't even allow the full 45 minutes.

Atmosphere: 1

Food: 1

Service: 1

Dan Gaines

It's a bit tired and really needs an update

Atmosphere: 2

Food: 3

Service: 4

Recommended dishes: Salads, Hummus with Pita

CAIO ALVES TAVARES

Terrible. The worst service ever!!! Why do you guys keep the attendant that stays in the front desk and is very very rude ?

Atmosphere: 1

Food: 1

Service: 1

john g

The lounge was limiting access for all members to 1 hr. The ladies up front were not really kind and it certainly makes me regret my membership!! I will join another club.

Atmosphere: 2

Food: 2

Service: 2

Ryan Eisenbath

Alright lounge, nothing special. Food overall is just ok, normally minimal type snacks.

Atmosphere: 3

Food: 2

Service: 3

LOING'S TV

Nice foods

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Salads, Cookie, Hummus with Pita, Avocado Toast

Adolfo Magaña Hernández

lady at front desk was kind of rude, but waiters and waitress inside are extremely kind and helpful!food is ok.

Atmosphere: 3

Food: 3

Service: 5

Daniel Flores

Might just be me but feels more comfortable than the Centurion

Atmosphere: 4

Food: 4

Service: 4

Javier Macías Valdivia

Very good service, a little crowded but in the end I was able to go in with my family

Atmosphere: 5

Food: 5

Service: 5

Diego Torres

KLM lounge is meant to be part of Lounge key and/or Priority pass. Half of the time the staff won't give acess to these memberships

Atmosphere: 3

Food: 2

Service: 1

Zhang Alan

Why bother partnering with Priority Pass if you don't accept their card?BTW They also kick you out at 12 pm

Atmosphere: 2

Food: 1

Service: 1

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