When did y'all change to crinkle cut fries? The seasoned fries were so much better. I don't think I'll be back because of the change.
Atmosphere: 3
Food: 3
Service: 5
Ben Alexander
This place is getting too expensive for what you
Atmosphere: 3
Food: 3
Service: 4
Gracie S.
Chicken was barely warm Okra was very greasy Very poor quality of food Also last time we came here food was great also we was able to get 4pcs and now they don't have four pcs for a three pcs chicken one side and a drink was almost $14. Pulse add a pcs chicken was extra $1:30 well next time it will be Cane's chicken
Posted hours are incorrect. Really annoying to search online to find out hours and then find out when you get there, they closed over an hour early.
dallas gorman
We went to drive thru and ordered 3 piece chicken dinner, when we got home and opened the box…only 2 pieces. I went in next day to get the missing piece and manager said it is not their policy to provide unless you call the night it happened. The receipt is not enough proof. Just annoys me that they were so unwilling as obviously, I had been in the night prior, receipt is not enough proof.
Food: 3
Service: 1
Donald Tilson
Well the word Express in their name is for taking your money quickly haven't been in over 3 years overpriced not very good. I took my mother we got their tender special 2 iced teas and 2 cookie plus we tipped and it was over $30 there's are too many places in Austin where you can spend $30 for lunch for two and not be disappointed as we were.Dietary restrictions: And for dietary restrictions don't worry about gaining weight because you won't eat the food it's that bad.Wheelchair accessibility: Yes I can say more about the wheelchair accessibility it has a downgrade to it so you can get away from the Chicken Express a lot quicker and get to another restaurant and enjoy your lunch.
Atmosphere: 2
Food: 1
Service: 3
Yuri polkavich
Chicken is bland, absolutely no flavor other than chicken fat. I wish they would make a spicy chicken, or at least add some spices.
typical Sunday evening at chicken express with a long line to prove it! however, the men on the mics were polite, and someone, who I'm assuming was the manager (blonde) on duty, was very personable, and gave me, a person with a 2 year old in the back seat, an extra leg for the five minute wait it would take for more legs in our mix. we appreciate the kindness and the patience--it can't be easy to deal with people when they have to wait for chicken legs on a Sunday.
Joshua W
I really wish this location would do better about customer service and management making sure that employees are trained to get the orders right. The food is genuinely solid and consistent. The problem is, they have gotten my order wrong the only 3 times I have gone here. Which is a shame, because they are so close to Kanes and have much better food. The first time I ordered a chicken strip basket, which I took back to work and in opened to 3 chicken thighs and nothing else. I have a short lunch break and was hungry so I ate one of the thighs and saved the rest to take back and get my money back. When I returned the next day, the manager refused to give me my money back and offered a replacement meal, which of course was wrong again, no French fries. Just strips and bread. I don’t leave a lot of reviews, but wanted to give them another shot, so today I order a #1 with an extra side instead of a drink… and of course wrong again no side. I’ve really hate leaving bad reviews on a place that has good food, but the way the manager treated me when I brought the chicken thighs back was unacceptable and embarrassing. He told me I had eaten too much of the meal to issue a refund. I only ate the one though because it was all the food I had had that day. And I had to drive back twice to fix the problem. My advice: inspect your order.
I hardly go there anymore but decided to take my kids today. The last three times I’ve been they’ve shorted my chicken tenders. I got the seven piece tender meal and when I got home only 6 in the box. I called and the manager answered the phone and told me I was lying that he did the meal and put eight tenders in it. I explained to him I wasn’t lying and he wanted to argue nonstop and then told me to come back to get the other. I went back immediately and he did give me extra tenders and was nice but on the phone kept telling me I was lying to him. I told him this has happened the last three visits. I think they’re doing this on purpose and the manager is extremely rude. I will be go across the street next time to canes chicken.
Sandie Fauss
The food is always good and fresh. Waited 5 minutes for a new batch but treated with great care while we waited. The drive through staff are always top notch.
Atmosphere: 5
Food: 5
Service: 5
Luke Z
Not from Lakeway so wasn't sure where to go. Went in today and glad I did. Spicy tenders, fries, and a sweat tea hot the spot. Manager was cashier who had great customer service, food was hot and delicious, and got out in a timely manner. Can't go wrong here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Tenders Dinner
Vincent Bennett
My chicken strips were not fresh and barely warm. The fries were hot and fresh but not the chicken.
Atmosphere: 4
Food: 2
Service: 4
Vicki Miller
Love this place it’s fast but good people at window are always really nice
When did y'all change to crinkle cut fries? The seasoned fries were so much better. I don't think I'll be back because of the change.
Atmosphere: 3
Food: 3
Service: 5
This place is getting too expensive for what you
Atmosphere: 3
Food: 3
Service: 4
Chicken was barely warm Okra was very greasy Very poor quality of food Also last time we came here food was great also we was able to get 4pcs and now they don't have four pcs for a three pcs chicken one side and a drink was almost $14. Pulse add a pcs chicken was extra $1:30 well next time it will be Cane's chicken
Food is terrific. Service is good.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Tenders Dinner, Mashed Potatoes, Wings, Corn, Express, Gravy, Sauce
Posted hours are incorrect. Really annoying to search online to find out hours and then find out when you get there, they closed over an hour early.
We went to drive thru and ordered 3 piece chicken dinner, when we got home and opened the box…only 2 pieces. I went in next day to get the missing piece and manager said it is not their policy to provide unless you call the night it happened. The receipt is not enough proof. Just annoys me that they were so unwilling as obviously, I had been in the night prior, receipt is not enough proof.
Food: 3
Service: 1
Well the word Express in their name is for taking your money quickly haven't been in over 3 years overpriced not very good. I took my mother we got their tender special 2 iced teas and 2 cookie plus we tipped and it was over $30 there's are too many places in Austin where you can spend $30 for lunch for two and not be disappointed as we were.Dietary restrictions: And for dietary restrictions don't worry about gaining weight because you won't eat the food it's that bad.Wheelchair accessibility: Yes I can say more about the wheelchair accessibility it has a downgrade to it so you can get away from the Chicken Express a lot quicker and get to another restaurant and enjoy your lunch.
Atmosphere: 2
Food: 1
Service: 3
Chicken is bland, absolutely no flavor other than chicken fat. I wish they would make a spicy chicken, or at least add some spices.
Atmosphere: 5
Food: 3
Service: 5
Recommended dishes: Fried Pickle, Mashed Potatoes, Express, Gravy
typical Sunday evening at chicken express with a long line to prove it! however, the men on the mics were polite, and someone, who I'm assuming was the manager (blonde) on duty, was very personable, and gave me, a person with a 2 year old in the back seat, an extra leg for the five minute wait it would take for more legs in our mix. we appreciate the kindness and the patience--it can't be easy to deal with people when they have to wait for chicken legs on a Sunday.
I really wish this location would do better about customer service and management making sure that employees are trained to get the orders right. The food is genuinely solid and consistent. The problem is, they have gotten my order wrong the only 3 times I have gone here. Which is a shame, because they are so close to Kanes and have much better food. The first time I ordered a chicken strip basket, which I took back to work and in opened to 3 chicken thighs and nothing else. I have a short lunch break and was hungry so I ate one of the thighs and saved the rest to take back and get my money back. When I returned the next day, the manager refused to give me my money back and offered a replacement meal, which of course was wrong again, no French fries. Just strips and bread. I don’t leave a lot of reviews, but wanted to give them another shot, so today I order a #1 with an extra side instead of a drink… and of course wrong again no side. I’ve really hate leaving bad reviews on a place that has good food, but the way the manager treated me when I brought the chicken thighs back was unacceptable and embarrassing. He told me I had eaten too much of the meal to issue a refund. I only ate the one though because it was all the food I had had that day. And I had to drive back twice to fix the problem. My advice: inspect your order.
Atmosphere: 1
Food: 5
Service: 1
Recommended dishes: Gravy
Restaurantji Recommends
I hardly go there anymore but decided to take my kids today. The last three times I’ve been they’ve shorted my chicken tenders. I got the seven piece tender meal and when I got home only 6 in the box. I called and the manager answered the phone and told me I was lying that he did the meal and put eight tenders in it. I explained to him I wasn’t lying and he wanted to argue nonstop and then told me to come back to get the other. I went back immediately and he did give me extra tenders and was nice but on the phone kept telling me I was lying to him. I told him this has happened the last three visits. I think they’re doing this on purpose and the manager is extremely rude. I will be go across the street next time to canes chicken.
The food is always good and fresh. Waited 5 minutes for a new batch but treated with great care while we waited. The drive through staff are always top notch.
Atmosphere: 5
Food: 5
Service: 5
Not from Lakeway so wasn't sure where to go. Went in today and glad I did. Spicy tenders, fries, and a sweat tea hot the spot. Manager was cashier who had great customer service, food was hot and delicious, and got out in a timely manner. Can't go wrong here.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Tenders Dinner
My chicken strips were not fresh and barely warm. The fries were hot and fresh but not the chicken.
Atmosphere: 4
Food: 2
Service: 4
Love this place it’s fast but good people at window are always really nice
Atmosphere: 5
Food: 5
Service: 5