One of the worst ran Subways I've ever been to. Whoever owns this place needs to get it together. No papertowels, no Napkins, dirty tables before it's even 1130am! No sense of urgency. Never enough staff. Customer service is ridiculous. Always out of something. Can I give negative stars!?
Atmosphere: 1
Food: 1
Service: 1
Michael Rey
Charged me for a bottle of water I did not ask for, wouldn't refund my money.Also this subway is more expensive than other subways for the same quality food, avoid this location at all costs.
Atmosphere: 1
Food: 2
Service: 1
Maria Nicole Santiago rojas
The store was "open," but no one took care of us, we stood there for at least 10 min waiting, and I decided to use the restroom and guess what! The employee had been there hiding the whole time. Don't even waste your time coming here.
Service: 1
Sarah Masters
i like subway food , just don’t order online you will end up waiting an hour for ur food , i ordered online multiple times everytime i get there when the app says it’s ready and then i have to tell them im here and then they decide to make it
Michelle Warner
I placed an order for two sandwiches for curbside pickup. I called as the sign stated and no answer. I eventually went in where one of the two employees was on their phone. They pointed me to my bag of items on the shelf. When I got home, BOTH sandwiches had no meat or cheese. They only put the veggies requested and wrapped up the sandwich. Unbelievable. Poor service. Truly disappointed.
Atmosphere: 2
Food: 2
Service: 2
Nathan Eichelberger
Made me wait for like 20 minutes after it was supposed to be done. What's the point of ordering on the app if they don't make it on time? I had a dog stuck in the car while I waited, and the guy gave me an extra 50 cent cookie like it would make up for it. Lame!
Atmosphere: 1
Food: 2
Service: 1
Sam K
Hire staff or close the store, stop taking online orders. No bread or people to help.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
Ebony Barr
I was mortified! For a 3 topings and some condiments I was told their "big boss" said they have to charge for a footlong veggie delight. I got no bread, no meat, no cheese.I find it hard to believe anyone even comes in subway and request that type of order. After me explaining this is not a sandwich it was insane. Then I asked why couldn't the 3 toppings in a bowl be a salad she said it's no lettuce or spinach but it's not a sandwich either! Most subways I stop at even the ones connected to travel centers and pilots on the Interstate have never attempted to charge me for a veggie delight footlong sub. The young man was nice and had obviously never encountered an order like mine he was going to ring it up as a veggie delight salad the manager said the big boss said no I'd like to know from the big boss who came in and ordered 3 toppings!?!Also, their bathroom had tissue all over the floor so that coupled with charging me over 13.00 for olives, cucumbers, tomatoes, and condiments made for an horrid experience.Vegetarian options: They have just veggies
Atmosphere: 2
Food: 1
Service: 2
B K
Out of chicken and steak, because they didn’t prepare the night before. Not a good customer experience when you can’t even sell me a sandwich that is your top
Service: 1
Darrell D.
I should have looked at the reviews before going...this place is a disaster. Stale bread, old/spoiled ingredients, dirty tables/floors. Avoid this location!!!I'll attach pix from my phone if allowed.
As others have mentioned, the service is absolutely abysmal. The two dudes behind the counter with their long hair flowing everywhere over the food who clearly don’t care to be there nor appreciate that they have a job were the worst part. After waiting 10 minutes to even start ordering (with nobody in front of us, they were just prepping some bread), we don’t even get a “hello” much less a “sorry about the wait”. Instead we get a head nod…. My poor sweet and kind hearted 7 year old who actually has social skills tried to tell the guy that it was his moms birthday today and as you might have guessed, the guy just looked at him and carried on (very, very slowly might I add).I have no idea what happened to their prices either but there was no $5 foot long or daily specials anywhere on the menu. If you want to spend more on a foot long than a meal at a steakhouse, this is your place.I will never, ever eat at this location again nor will I recommend anyone else eat here.
Atmosphere: 1
Food: 3
Service: 1
justin dube
I ordered delivery. I ordered a sandwich and made it a meal with a drink and two cookies. I received only the sandwich. I tried to call but can’t seem to get through to the store at all. I’m very disappointed and dissatisfied with the customer service(mostly because there was none). Do better. Or at least give me the rest of the food I paid for.
Atmosphere: 1
Food: 2
Service: 1
krisha ferguson
Went to the subway by Lowe’s in Leander, walked in one guy behind the counter three other employees “on break”. They are so unprofessional. Completely out of pepperoni and rotisserie chicken refused to go cut more even though there’s signs saying “freshly sliced”. Will never go back to this location and will be telling friends and family to never go to this location! If I could leave 0 stars I would
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Meatball Sub
Jason Wright
I ordered the new #1 Philly Cheesesteak through the app. Paid online. Pick up was a breeze. Get home to eat my sandwich, open it up and was extremely disappointed from the get-go. This was a $15 sandwich, supposed to be bigger & better than the classic sandwich as it is part of the “Series” sandwiches. The bread was crumbly. I do understand that it was toasted but the way it was crumbly is a result of older bread, not fresh bread. There was a decent amount of meat in the sandwich that tasted good. It was supposed to come with 2X cheese, this was not double cheese. Also supposed to come with red onions & green peppers, I counted probably 6-8 little strips of onion in the footlong sandwich & there were absolutely no green peppers to be found. I opted for no mayonnaise and the were able to get that right. Overall a pretty big letdown for all the commercial hype. If I’m paying $15 for a Philly cheesesteak I should be worth it. This was more like an $8 sandwich.
Atmosphere: 3
Food: 1
Service: 3
Matthew
Food is average. Staff is super uninspired and they have been out of ice for over a week. Update: they finally fixed the ice in the soda fountain.
One of the worst ran Subways I've ever been to. Whoever owns this place needs to get it together. No papertowels, no Napkins, dirty tables before it's even 1130am! No sense of urgency. Never enough staff. Customer service is ridiculous. Always out of something. Can I give negative stars!?
Atmosphere: 1
Food: 1
Service: 1
Charged me for a bottle of water I did not ask for, wouldn't refund my money.Also this subway is more expensive than other subways for the same quality food, avoid this location at all costs.
Atmosphere: 1
Food: 2
Service: 1
The store was "open," but no one took care of us, we stood there for at least 10 min waiting, and I decided to use the restroom and guess what! The employee had been there hiding the whole time. Don't even waste your time coming here.
Service: 1
i like subway food , just don’t order online you will end up waiting an hour for ur food , i ordered online multiple times everytime i get there when the app says it’s ready and then i have to tell them im here and then they decide to make it
I placed an order for two sandwiches for curbside pickup. I called as the sign stated and no answer. I eventually went in where one of the two employees was on their phone. They pointed me to my bag of items on the shelf. When I got home, BOTH sandwiches had no meat or cheese. They only put the veggies requested and wrapped up the sandwich. Unbelievable. Poor service. Truly disappointed.
Atmosphere: 2
Food: 2
Service: 2
Made me wait for like 20 minutes after it was supposed to be done. What's the point of ordering on the app if they don't make it on time? I had a dog stuck in the car while I waited, and the guy gave me an extra 50 cent cookie like it would make up for it. Lame!
Atmosphere: 1
Food: 2
Service: 1
Hire staff or close the store, stop taking online orders. No bread or people to help.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Sandwich
I was mortified! For a 3 topings and some condiments I was told their "big boss" said they have to charge for a footlong veggie delight. I got no bread, no meat, no cheese.I find it hard to believe anyone even comes in subway and request that type of order. After me explaining this is not a sandwich it was insane. Then I asked why couldn't the 3 toppings in a bowl be a salad she said it's no lettuce or spinach but it's not a sandwich either! Most subways I stop at even the ones connected to travel centers and pilots on the Interstate have never attempted to charge me for a veggie delight footlong sub. The young man was nice and had obviously never encountered an order like mine he was going to ring it up as a veggie delight salad the manager said the big boss said no I'd like to know from the big boss who came in and ordered 3 toppings!?!Also, their bathroom had tissue all over the floor so that coupled with charging me over 13.00 for olives, cucumbers, tomatoes, and condiments made for an horrid experience.Vegetarian options: They have just veggies
Atmosphere: 2
Food: 1
Service: 2
Out of chicken and steak, because they didn’t prepare the night before. Not a good customer experience when you can’t even sell me a sandwich that is your top
Service: 1
I should have looked at the reviews before going...this place is a disaster. Stale bread, old/spoiled ingredients, dirty tables/floors. Avoid this location!!!I'll attach pix from my phone if allowed.
Restaurantji Recommends
As others have mentioned, the service is absolutely abysmal. The two dudes behind the counter with their long hair flowing everywhere over the food who clearly don’t care to be there nor appreciate that they have a job were the worst part. After waiting 10 minutes to even start ordering (with nobody in front of us, they were just prepping some bread), we don’t even get a “hello” much less a “sorry about the wait”. Instead we get a head nod…. My poor sweet and kind hearted 7 year old who actually has social skills tried to tell the guy that it was his moms birthday today and as you might have guessed, the guy just looked at him and carried on (very, very slowly might I add).I have no idea what happened to their prices either but there was no $5 foot long or daily specials anywhere on the menu. If you want to spend more on a foot long than a meal at a steakhouse, this is your place.I will never, ever eat at this location again nor will I recommend anyone else eat here.
Atmosphere: 1
Food: 3
Service: 1
I ordered delivery. I ordered a sandwich and made it a meal with a drink and two cookies. I received only the sandwich. I tried to call but can’t seem to get through to the store at all. I’m very disappointed and dissatisfied with the customer service(mostly because there was none). Do better. Or at least give me the rest of the food I paid for.
Atmosphere: 1
Food: 2
Service: 1
Went to the subway by Lowe’s in Leander, walked in one guy behind the counter three other employees “on break”. They are so unprofessional. Completely out of pepperoni and rotisserie chicken refused to go cut more even though there’s signs saying “freshly sliced”. Will never go back to this location and will be telling friends and family to never go to this location! If I could leave 0 stars I would
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Meatball Sub
I ordered the new #1 Philly Cheesesteak through the app. Paid online. Pick up was a breeze. Get home to eat my sandwich, open it up and was extremely disappointed from the get-go. This was a $15 sandwich, supposed to be bigger & better than the classic sandwich as it is part of the “Series” sandwiches. The bread was crumbly. I do understand that it was toasted but the way it was crumbly is a result of older bread, not fresh bread. There was a decent amount of meat in the sandwich that tasted good. It was supposed to come with 2X cheese, this was not double cheese. Also supposed to come with red onions & green peppers, I counted probably 6-8 little strips of onion in the footlong sandwich & there were absolutely no green peppers to be found. I opted for no mayonnaise and the were able to get that right. Overall a pretty big letdown for all the commercial hype. If I’m paying $15 for a Philly cheesesteak I should be worth it. This was more like an $8 sandwich.
Atmosphere: 3
Food: 1
Service: 3
Food is average. Staff is super uninspired and they have been out of ice for over a week. Update: they finally fixed the ice in the soda fountain.
Atmosphere: 2
Food: 2
Service: 1