Arrived at 11:30am (30 min after open). Bathroom had not had trash taken out from night before and doesn't appear to have been tended to since day before. Makes me wonder if the bathroom isn't cleaned regularly then how clean is the kitchen?Wings are sauced appropriately but chicken was a bit dry/overcooked. Honey Sriracha wasn't as hot as the spicy garlic sauce. Fries are extra but ended up being best part of the meal.Server asked if we are paying by cash or card, and when we said card, was informed we had to pay with QR code taped to the table and server left. Would rather prefer to pay by card with hand held machine and not by phone.
Atmosphere: 2
Food: 2
Service: 2
Amanda Scallon
Elisa is amazing! Love coming here for good food and fast friendly service. It's a Thursday night favorite!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Wings
Brandon Espinosa
Not sure what happened BWW is going down hill the last few years. Food is inconsistent and service in general is poor.
Atmosphere: 3
Food: 1
Service: 2
Alan Axelson
Bullitt bourbon BBQ sauce was amazing.
Atmosphere: 3
Food: 4
Service: 3
Mike Sperry
The kitchen was not good to say the least but our bartender was on point. Saturday the 10th at lunch. I would not go back again if the bartender was not so good.The food was good when it finally came BTW
Atmosphere: 4
Food: 4
Service: 5
Paul De Dios
Very delicious, very spicy Habanero Mango..
Atmosphere: 5
Food: 5
Service: 5
Jose Jimenez
SITE ? GOOD MUSIC PROGRAMS ON TV, BEAUTIFUL PEOPLE AND GOOD ATTENTION, VERY DELICIOUS FOOD ?
Atmosphere: 5
Food: 5
Service: 5
Krystle Befort
The bonesless wings are always good! Thankfully this location doesn't skimp on the sauce. Hot BBQ, Mango Habanero, and Spicy Garlic are my favorite sauces!The service is pretty mediocre but we just get takeout now so we are only dealing with it for a few minutes. BUT a positive of the service here is that our takeout order is ALWAYS correct!The takeout entrance floors are always dirty which is kind of gross but I'm guessing it gets forgotten about since it's on the side.Back to service... I will say that the person who helped us on Thursday (1/18/24) around 9 PM was much more friendly than other people we have encountered there! She had a navy polo if I remember correctly? She gave great customer service! She kept us updated on our pickup order multiple times which was very much appreciated. The managers and other workers at this BWW should take note on how she interacts with customers because our experience with her is what will keep us coming back more often. I wish I would have grabbed her name so I could give a proper shoutout... but to whoever you are, keep up the great work. ?
If it weren’t for my server, Matthew, I would’ve been furious. The kitchen messed up our order and a worker lady wearing a collared shirt said it was about to come out, when it obviously didn’t. We were one of the first to sit, but everyone else was getting their food before us. Long story short she’s a liar, but Matthew helped us get our order and checked the kitchen to make sure it was truly coming out. Thank you Matthew for doing an amazing job keeping us updated and apologizing for the inconvenience.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Wings
Kourtney Jackson
I came in at 3:30 pm for a pick up order said to be ready at 3:30. There was no hostess. The guys behind the bar just pretending they didn't see me. I went ahead and made my way to the pick up counter still no one in sight. So after 5 mins of just standing there without acknowledgement I called the restaurant and the phone in front of me rang. And a lady finally came over and was able to give me my food. If it wouldn't have been in the back I would've just grabbed it myself. Just forewarning when they ask for a tip on your order don't leave it. Wait to see how you're treated at the restaurant and give cash. Definitely not a good experience.
Atmosphere: 2
Food: 2
Service: 1
Tietonna King
Very poor customer service tonight the bar didn’t want to serve us we sat for 20min without service I won’t be back there’s plenty restaurants in Lewisville that will gladly take my service. I VALUE CUSTOMER SERVICE AT EVERY RESTAURANT OR ESTABLISHMENT AND BEING THAT I AM A SERVER MY ADVICE YOU GUYS NEED A NEW STAFF BECAUSE THEY ARE NOT VERY WELCOMING. 8:37pm 12/7/2023
Service: 1
Quiana T.
I've dined in once with no complaints but this review is mainly based on my ordering for pickup. I've placed a handful of orders over a period of time and have not ran into any issues. The order is always right and fresh. There has always been someone at the hostess stand and the order pickup counter to greet me. The dining area is pretty standard for Buffalo wild wings so you'll get exactly what you expect.
Arrived at 11:30am (30 min after open). Bathroom had not had trash taken out from night before and doesn't appear to have been tended to since day before. Makes me wonder if the bathroom isn't cleaned regularly then how clean is the kitchen?Wings are sauced appropriately but chicken was a bit dry/overcooked. Honey Sriracha wasn't as hot as the spicy garlic sauce. Fries are extra but ended up being best part of the meal.Server asked if we are paying by cash or card, and when we said card, was informed we had to pay with QR code taped to the table and server left. Would rather prefer to pay by card with hand held machine and not by phone.
Atmosphere: 2
Food: 2
Service: 2
Elisa is amazing! Love coming here for good food and fast friendly service. It's a Thursday night favorite!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Boneless Wings
Not sure what happened BWW is going down hill the last few years. Food is inconsistent and service in general is poor.
Atmosphere: 3
Food: 1
Service: 2
Bullitt bourbon BBQ sauce was amazing.
Atmosphere: 3
Food: 4
Service: 3
The kitchen was not good to say the least but our bartender was on point. Saturday the 10th at lunch. I would not go back again if the bartender was not so good.The food was good when it finally came BTW
Atmosphere: 4
Food: 4
Service: 5
Very delicious, very spicy Habanero Mango..
Atmosphere: 5
Food: 5
Service: 5
SITE ? GOOD MUSIC PROGRAMS ON TV, BEAUTIFUL PEOPLE AND GOOD ATTENTION, VERY DELICIOUS FOOD ?
Atmosphere: 5
Food: 5
Service: 5
The bonesless wings are always good! Thankfully this location doesn't skimp on the sauce. Hot BBQ, Mango Habanero, and Spicy Garlic are my favorite sauces!The service is pretty mediocre but we just get takeout now so we are only dealing with it for a few minutes. BUT a positive of the service here is that our takeout order is ALWAYS correct!The takeout entrance floors are always dirty which is kind of gross but I'm guessing it gets forgotten about since it's on the side.Back to service... I will say that the person who helped us on Thursday (1/18/24) around 9 PM was much more friendly than other people we have encountered there! She had a navy polo if I remember correctly? She gave great customer service! She kept us updated on our pickup order multiple times which was very much appreciated. The managers and other workers at this BWW should take note on how she interacts with customers because our experience with her is what will keep us coming back more often. I wish I would have grabbed her name so I could give a proper shoutout... but to whoever you are, keep up the great work. ?
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Medium, Mango Habanero, Sauce, Boneless Wings, Wings
Always good.
Atmosphere: 5
Food: 5
Service: 5
It is 15 degrees outside and they have the a/c on. Great job BWW
Restaurantji Recommends
15 dollars for 4 pepsies, dang! Too much.
If it weren’t for my server, Matthew, I would’ve been furious. The kitchen messed up our order and a worker lady wearing a collared shirt said it was about to come out, when it obviously didn’t. We were one of the first to sit, but everyone else was getting their food before us. Long story short she’s a liar, but Matthew helped us get our order and checked the kitchen to make sure it was truly coming out. Thank you Matthew for doing an amazing job keeping us updated and apologizing for the inconvenience.
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Wings
I came in at 3:30 pm for a pick up order said to be ready at 3:30. There was no hostess. The guys behind the bar just pretending they didn't see me. I went ahead and made my way to the pick up counter still no one in sight. So after 5 mins of just standing there without acknowledgement I called the restaurant and the phone in front of me rang. And a lady finally came over and was able to give me my food. If it wouldn't have been in the back I would've just grabbed it myself. Just forewarning when they ask for a tip on your order don't leave it. Wait to see how you're treated at the restaurant and give cash. Definitely not a good experience.
Atmosphere: 2
Food: 2
Service: 1
Very poor customer service tonight the bar didn’t want to serve us we sat for 20min without service I won’t be back there’s plenty restaurants in Lewisville that will gladly take my service. I VALUE CUSTOMER SERVICE AT EVERY RESTAURANT OR ESTABLISHMENT AND BEING THAT I AM A SERVER MY ADVICE YOU GUYS NEED A NEW STAFF BECAUSE THEY ARE NOT VERY WELCOMING. 8:37pm 12/7/2023
Service: 1
I've dined in once with no complaints but this review is mainly based on my ordering for pickup. I've placed a handful of orders over a period of time and have not ran into any issues. The order is always right and fresh. There has always been someone at the hostess stand and the order pickup counter to greet me. The dining area is pretty standard for Buffalo wild wings so you'll get exactly what you expect.