Ordered to go. My order was ready when I arrived and everything was correctly made. Food was delicious. The only issue, albeit small, was the guacamole just wasn't their usual greatness.
Jim Caton
Get there. Go ins8de. Wait in line. Then when it's finally my turn they don't have any vegetables ready. Ok. How long is the wait. Not sure but it will be awhile.... I
Service: 1
Michael Maiden
Employees are rude and unpleasant. Service is poor constantly out of ingredients. Atmosphere is not very pleasant due to these issues.
Atmosphere: 3
Food: 4
Service: 2
April Clay
Please stay away from this Chipotle!
Atmosphere: 1
Food: 2
Service: 1
Brittany Allen
the employees hate their job and it shows. Especially when packing delivery orders. they just stand around and watch the togo people struggle if they are overwhelmed and vice versa. And ive sat and waited in there 10 mins before when my pick up order should have been on the shelf and it was just sitting on the counter and since no one greets you there, no body cared to check. Your order will also NEVER be ready when they say it is on the app. Usually you'll need to double ask for the drink and chips & dip you paid for.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Chicken Bowl
Michael Green
They mess up our orders a lot. Tonight they forgot the MEAT. Idk how you even do that.
Sav
For everyone complaining about how dirty or how “unprofessional” the staff is honey they’re hiring I bet they are more than happy to help everyone apply there if you wanna complain about this and that remember they are a company they are a business run by real people and employees.You don’t know what goes down behind the glass yall love touch and pointing at soo much.Need time yall wanna complain APPLY TO WORK THERE !!! If not then enjoys y’all’s food and shut up about it.Everytime I’m in there (it could be 11am or 9pm there always busy and always have a line) yall appreciate like it so shut it about the complaining enjoy your chicken bowl and move on.
Atmosphere: 5
Food: 5
Service: 5
Orbie Wallis
Great food and service!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Angie Holcombe
Have always loved Chipotle, but the store in Longview has gotten ridiculous. The manager was rude and hollering non stop for some kid in the back, definitely NOT giving a good example of a good manager, however, there was literally NOTHING! no veggies, no rice, no guacamole, no sour cream, and the list went on! So perhaps the manager was frazzled. But, with no ingredients, There’s literally no reason to be open at that point. Slightly overpriced especially when they don’t even have half of the items they advertise.
Atmosphere: 2
Food: 3
Service: 1
Dominique Harnage
I have talked myself out of leaving this review on multiple occasions, as every business has its good & bad days. However, nearly every time I return with hopes of good service, I am sadly disappointed. They are nearly always out of items and the staff does not work as a team. During the busiest times, they will leave one person working the line, while there a 2 standing at the togo station. I really hope chipotle gets it together, as the food is typically good, but the service and atmosphere are subpar.
Again this location at 8:00pm on Friday night has another sign on the door that they are out of the following: cheese, tomato sauce, sour cream and cheese. I visit this location at least 3 times per week, unfortunately we only have 1 location and Tyler has 2 locations. Please get it together and order properly to avoid your customers having to walk out. This happens to often to be an over sight, I'm not sure but I would recommend that some retraining be held at this location on the importance of accurate orders to meet your customer needs perhaps look at last years reports and adjust up by 20%. Let's fix this issue and we can be better than Tyler.
Chelsey Gunn
This has got to be the worst chipotle I’ve ever been to. It’s the only one in town so I end up there more often than not. They are always out of everything. The staff is incompetent due to poor management. The employees are rude and the orders are always wrong. I’ve complained to corporate multiple times yet they do nothing. 7:30 pm and they were almost out of food with no intentions of making more. We had to walk out and go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
Yvonne Narog
What can I say but awesome fresh wholesome food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl, Burrito Bowl
Alexis Stossel
I’ve always had excellent service at this location. We’ve catered several times and things are ready on time and at the perfect temperature!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Thomas Gentr
Chipotle corporate needs to shut this location down or order a full replacement of the staff. Absolutely ridiculous employees. SAVE YOUR TIME/MONEY, GO
Ordered to go. My order was ready when I arrived and everything was correctly made. Food was delicious. The only issue, albeit small, was the guacamole just wasn't their usual greatness.
Get there. Go ins8de. Wait in line. Then when it's finally my turn they don't have any vegetables ready. Ok. How long is the wait. Not sure but it will be awhile.... I
Service: 1
Employees are rude and unpleasant. Service is poor constantly out of ingredients. Atmosphere is not very pleasant due to these issues.
Atmosphere: 3
Food: 4
Service: 2
Please stay away from this Chipotle!
Atmosphere: 1
Food: 2
Service: 1
the employees hate their job and it shows. Especially when packing delivery orders. they just stand around and watch the togo people struggle if they are overwhelmed and vice versa. And ive sat and waited in there 10 mins before when my pick up order should have been on the shelf and it was just sitting on the counter and since no one greets you there, no body cared to check. Your order will also NEVER be ready when they say it is on the app. Usually you'll need to double ask for the drink and chips & dip you paid for.
Atmosphere: 3
Food: 4
Service: 1
Recommended dishes: Chicken Bowl
They mess up our orders a lot. Tonight they forgot the MEAT. Idk how you even do that.
For everyone complaining about how dirty or how “unprofessional” the staff is honey they’re hiring I bet they are more than happy to help everyone apply there if you wanna complain about this and that remember they are a company they are a business run by real people and employees.You don’t know what goes down behind the glass yall love touch and pointing at soo much.Need time yall wanna complain APPLY TO WORK THERE !!! If not then enjoys y’all’s food and shut up about it.Everytime I’m in there (it could be 11am or 9pm there always busy and always have a line) yall appreciate like it so shut it about the complaining enjoy your chicken bowl and move on.
Atmosphere: 5
Food: 5
Service: 5
Great food and service!!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Have always loved Chipotle, but the store in Longview has gotten ridiculous. The manager was rude and hollering non stop for some kid in the back, definitely NOT giving a good example of a good manager, however, there was literally NOTHING! no veggies, no rice, no guacamole, no sour cream, and the list went on! So perhaps the manager was frazzled. But, with no ingredients, There’s literally no reason to be open at that point. Slightly overpriced especially when they don’t even have half of the items they advertise.
Atmosphere: 2
Food: 3
Service: 1
I have talked myself out of leaving this review on multiple occasions, as every business has its good & bad days. However, nearly every time I return with hopes of good service, I am sadly disappointed. They are nearly always out of items and the staff does not work as a team. During the busiest times, they will leave one person working the line, while there a 2 standing at the togo station. I really hope chipotle gets it together, as the food is typically good, but the service and atmosphere are subpar.
Atmosphere: 1
Food: 3
Service: 1
Restaurantji Recommends
Again this location at 8:00pm on Friday night has another sign on the door that they are out of the following: cheese, tomato sauce, sour cream and cheese. I visit this location at least 3 times per week, unfortunately we only have 1 location and Tyler has 2 locations. Please get it together and order properly to avoid your customers having to walk out. This happens to often to be an over sight, I'm not sure but I would recommend that some retraining be held at this location on the importance of accurate orders to meet your customer needs perhaps look at last years reports and adjust up by 20%. Let's fix this issue and we can be better than Tyler.
This has got to be the worst chipotle I’ve ever been to. It’s the only one in town so I end up there more often than not. They are always out of everything. The staff is incompetent due to poor management. The employees are rude and the orders are always wrong. I’ve complained to corporate multiple times yet they do nothing. 7:30 pm and they were almost out of food with no intentions of making more. We had to walk out and go somewhere else.
Atmosphere: 1
Food: 1
Service: 1
What can I say but awesome fresh wholesome food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Bowl, Burrito Bowl
I’ve always had excellent service at this location. We’ve catered several times and things are ready on time and at the perfect temperature!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito Bowl
Chipotle corporate needs to shut this location down or order a full replacement of the staff. Absolutely ridiculous employees. SAVE YOUR TIME/MONEY, GO
Atmosphere: 1
Food: 1
Service: 1