I took my girlfriend to eat at Cracker Barrel the other day and she loved the food. This was her first visit there in over ten years. Our waiter Daniel was very, very nice and our food was great and accurate. My girlfriend got the meatloaf,mac and cheese, and pinto beans and I got the chicken fried chicken, mashed potatoes, and pinto beans also, and we both got the biscuits. All of our food was very good. My girlfriend told me the meatloaf was some of the best she has ever had in a restaurant. Anyway the atmosphere is always pleasant and the staff is always friendly. Cracker barrel has some of the best food of any restaurant I have ever been to period. Love it and to add to it Daniel our server was extremely nice and respectful and you could just tell he's a good dude. And he was great at his job. So go there people.
Atmosphere: 5
Food: 5
Service: 5
Rachel Olveda
This was the worst service we have ever received from a Cracker Barrel. We have never received bad service at this restaurant chain until this visit. The waitress was super sweet and we did still tip her, however the manager lady who's name started with a P. Was very rude. She spoke with us one time and refused to speak with us again. We were not rude in anyway, we simply needed an issue to be resolved. Half our table was served but the quality of food was not good, the hashbrowns were burnt black and sides were missing. The other half of our table was not served until 20 minutes later, also with missing sides, sausage patties that were hard as rocks and eggs that were like rubber. Pancakes were various shapes and sizes, not fully cooked and not flavorful. When the food from the first half that was served was replaced, it had a hair in it. Almost as if to say that's what we get for complaining about the quality in the first place. They then replaced that order again but again with low quality food. We asked for the manager and waved her over but she sent the waitress back and said we were getting a 50% discount. When we asked for the manager to come see us again, she told the waitress to just tell us it was all comped. She never once apologized for the experience or took the time to speak with us, rather she just brushed us off without a care. That is Not how you treat customers. We fully expect to pay for our food, but we also expect to pay for decent edible food that meets the standards of what the brand is known for. This was certainly not that.
Atmosphere: 2
Food: 1
Service: 1
Jennifer Fain
Placed order at about 1430. 1509 still did not have our food. Reached out to manager. 10 minutes later, our food was brought out and was incorrect. The server then argued about what I ordered. No apology was offered by the male manager. He turned around and left!
Atmosphere: 1
Food: 1
Service: 1
Debbie Mccoy
There was about 10 of standing by the hostess, when TJ came yelling at the hostess. Telling her she did not need anybody else on her tables because the kitchen was backed up. Hostess was doing wonderful with the obstacle of the kitchen. It was not very professional for TJ to come yell at the hostess.Parking: All kinds of parking.
Generally the Cracker Barrel in Longview, Texas is really good; however, lately they don't have food on menu and their night cooks are terrible.
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: Mama's French Toast Breakfast, Grandma's Sampler Pancake Breakfast
Sheila Rowlett
iT TOOK 15 MIN BEFORE THEY TOOK MY ORDER.
Atmosphere: 5
Food: 5
Service: 1
S griffin
This rating is for the Longview TX location. The table next to us got their biscuits and cornbread we never received or was asked, I ordered grill fish I got fried by the time I got the right order my table was almost done eating. I wished I waited until we got to Tyler location.Vegetarian options: There are veggies to choose if vegan you have to make sure of cooking ingredients
Atmosphere: 2
Food: 2
Service: 2
Janis Jordan
Enjoyed lunch and also purchased a birthday at 50 off. Wasn't able to download app though
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Cakes Pancakes
Kathy Marrs
Great service
Atmosphere: 5
Food: 5
Service: 5
Janet Rainwater
Cracker Barrel, is always a good choice, I had the strawberry cheesecake pancakes,, It was absolutely delicious, Their food is always good. Coffee is great ?.
My husband actually suggested Cracker Barrel while we were in town visiting friends. I hadn't been to one in years. It was 8 of us. There was a long wait, but that just gave me time to shop! Plus, there's always a wait at any Cracker Barrel you go too. We ended up finding all kinds of awesome goodies! I wish we had one close by! I would be going all the time! I'm sure my husband is happy that we don't. The food was just as amazing! The sweet tea was the best I've ever had and I'm born and raised in Texas and LOVE my sweet tea. Y'all's tea is delicious and gets 10 stars from me! I never did get my cornbread, so I'll never know if it was delicious. We will definitely be back when we are here again. The service was great too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fried Steak
Crissy Kingsley
Food was great. I ordered online to pick up at 11:15. I didn’t get my food until 11:45 which was an issue for me not getting back on time and getting to eat.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Meatloaf
Lyndsey Robertson
Arrived and checked in and was told 35 minutes, said 35mins go by and we checked back in at the hostess stand she said we were the next table to be seated. Another 6-7 tables get called so we checked back into the stand she said well you have been assigned to a table but the people haven’t left yet, another 15-20 mins go by they tell us the exact same thing that the people were still sitting at our table. My question is why are we assigned to a specific table and not when the tables become available. We decide we will no longer be waiting but my mom has placed a tho order for us to pick up when we get finished and I went to pick it up before we left and they didn’t even have the Togo order of just a container of greens that was placed over an hour before we decided to just leave. Awful experience. Awful customer service. Literally heard one of the managers/or hostess say why do people not just stay home because they had so many people waiting for tables10/10 will not return!!!!!!
Atmosphere: 1
Service: 1
cynthia jones
Took us 50 minutes to get our food! My sourdough bread was soggy with butter and it had sooo much mayonnaise on it I couldn’t eat it. It was a simple bacon lettuce, tomato sandwich. It was horrible!! Extremely dissatisfied! Management needs to be more aware of the situation!!!! My little server was great and very apologetic!
Atmosphere: 3
Food: 1
Service: 1
Ishi
Always love coming here for a delicious and affordable meal! I love browsing their store for cute seasonal items. ?
I took my girlfriend to eat at Cracker Barrel the other day and she loved the food. This was her first visit there in over ten years. Our waiter Daniel was very, very nice and our food was great and accurate. My girlfriend got the meatloaf,mac and cheese, and pinto beans and I got the chicken fried chicken, mashed potatoes, and pinto beans also, and we both got the biscuits. All of our food was very good. My girlfriend told me the meatloaf was some of the best she has ever had in a restaurant. Anyway the atmosphere is always pleasant and the staff is always friendly. Cracker barrel has some of the best food of any restaurant I have ever been to period. Love it and to add to it Daniel our server was extremely nice and respectful and you could just tell he's a good dude. And he was great at his job. So go there people.
Atmosphere: 5
Food: 5
Service: 5
This was the worst service we have ever received from a Cracker Barrel. We have never received bad service at this restaurant chain until this visit. The waitress was super sweet and we did still tip her, however the manager lady who's name started with a P. Was very rude. She spoke with us one time and refused to speak with us again. We were not rude in anyway, we simply needed an issue to be resolved. Half our table was served but the quality of food was not good, the hashbrowns were burnt black and sides were missing. The other half of our table was not served until 20 minutes later, also with missing sides, sausage patties that were hard as rocks and eggs that were like rubber. Pancakes were various shapes and sizes, not fully cooked and not flavorful. When the food from the first half that was served was replaced, it had a hair in it. Almost as if to say that's what we get for complaining about the quality in the first place. They then replaced that order again but again with low quality food. We asked for the manager and waved her over but she sent the waitress back and said we were getting a 50% discount. When we asked for the manager to come see us again, she told the waitress to just tell us it was all comped. She never once apologized for the experience or took the time to speak with us, rather she just brushed us off without a care. That is Not how you treat customers. We fully expect to pay for our food, but we also expect to pay for decent edible food that meets the standards of what the brand is known for. This was certainly not that.
Atmosphere: 2
Food: 1
Service: 1
Placed order at about 1430. 1509 still did not have our food. Reached out to manager. 10 minutes later, our food was brought out and was incorrect. The server then argued about what I ordered. No apology was offered by the male manager. He turned around and left!
Atmosphere: 1
Food: 1
Service: 1
There was about 10 of standing by the hostess, when TJ came yelling at the hostess. Telling her she did not need anybody else on her tables because the kitchen was backed up. Hostess was doing wonderful with the obstacle of the kitchen. It was not very professional for TJ to come yell at the hostess.Parking: All kinds of parking.
Atmosphere: 1
Food: 5
Service: 5
Recommended dishes: Grandpa's Country Fried Breakfast, Hashbrown, Grandma's Sampler Pancake Breakfast
Generally the Cracker Barrel in Longview, Texas is really good; however, lately they don't have food on menu and their night cooks are terrible.
Atmosphere: 5
Food: 3
Service: 3
Recommended dishes: Mama's French Toast Breakfast, Grandma's Sampler Pancake Breakfast
iT TOOK 15 MIN BEFORE THEY TOOK MY ORDER.
Atmosphere: 5
Food: 5
Service: 1
This rating is for the Longview TX location. The table next to us got their biscuits and cornbread we never received or was asked, I ordered grill fish I got fried by the time I got the right order my table was almost done eating. I wished I waited until we got to Tyler location.Vegetarian options: There are veggies to choose if vegan you have to make sure of cooking ingredients
Atmosphere: 2
Food: 2
Service: 2
Enjoyed lunch and also purchased a birthday at 50 off. Wasn't able to download app though
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hot Cakes Pancakes
Great service
Atmosphere: 5
Food: 5
Service: 5
Cracker Barrel, is always a good choice, I had the strawberry cheesecake pancakes,, It was absolutely delicious, Their food is always good. Coffee is great ?.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
My husband actually suggested Cracker Barrel while we were in town visiting friends. I hadn't been to one in years. It was 8 of us. There was a long wait, but that just gave me time to shop! Plus, there's always a wait at any Cracker Barrel you go too. We ended up finding all kinds of awesome goodies! I wish we had one close by! I would be going all the time! I'm sure my husband is happy that we don't. The food was just as amazing! The sweet tea was the best I've ever had and I'm born and raised in Texas and LOVE my sweet tea. Y'all's tea is delicious and gets 10 stars from me! I never did get my cornbread, so I'll never know if it was delicious. We will definitely be back when we are here again. The service was great too.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Fried Steak
Food was great. I ordered online to pick up at 11:15. I didn’t get my food until 11:45 which was an issue for me not getting back on time and getting to eat.
Atmosphere: 3
Food: 5
Service: 2
Recommended dishes: Meatloaf
Arrived and checked in and was told 35 minutes, said 35mins go by and we checked back in at the hostess stand she said we were the next table to be seated. Another 6-7 tables get called so we checked back into the stand she said well you have been assigned to a table but the people haven’t left yet, another 15-20 mins go by they tell us the exact same thing that the people were still sitting at our table. My question is why are we assigned to a specific table and not when the tables become available. We decide we will no longer be waiting but my mom has placed a tho order for us to pick up when we get finished and I went to pick it up before we left and they didn’t even have the Togo order of just a container of greens that was placed over an hour before we decided to just leave. Awful experience. Awful customer service. Literally heard one of the managers/or hostess say why do people not just stay home because they had so many people waiting for tables10/10 will not return!!!!!!
Atmosphere: 1
Service: 1
Took us 50 minutes to get our food! My sourdough bread was soggy with butter and it had sooo much mayonnaise on it I couldn’t eat it. It was a simple bacon lettuce, tomato sandwich. It was horrible!! Extremely dissatisfied! Management needs to be more aware of the situation!!!! My little server was great and very apologetic!
Atmosphere: 3
Food: 1
Service: 1
Always love coming here for a delicious and affordable meal! I love browsing their store for cute seasonal items. ?
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Mama's French Toast Breakfast