Popeyes Louisiana Kitchen

The employees where warm and welcoming. Sweet and friendly! Helped me hold the door open while i pushed a friend in a wheelchair. This has became a new favorite place. You don't find employees that warm and welcoming. In a fast food restaurant!

Atmosphere: 5

Food: 5

Service: 5

Didn't get the food. After waiting for 38 minutes with absolutely no updates from the gentleman at the drive-through, I decided to leave and try the other Longview location. It's as if they totally forgot about us and all 3 vehicles drove off.

Service: 1

The chicken was cold and hard. The service was only okay. We will not be going back.

Atmosphere: 1

Food: 1

Service: 2

This a chicken place. Y'all folks know how this works.Just be patient and you'll get your food😁

Atmosphere: 5

Food: 5

Service: 5

I have been trying to call to confirm a THANKSGIVING TURKEY I am supposed to pick up Sunday, but the line continues to be a BUSY SIGNAL .. for the last THREE DAYS!!!

Going through this drive through you'll be waiting 2 life times... It's horrible. They take forever to take anyone's order. I went today and there were only 3 cars in the drive through and I waited almost my whole lunch time and still didn't get to order my food because no one took orders. So I left without having a chance to get lunch. Something needs to change. I know the workers play around so much for the simple fact may 2 or 3 cars were parked in the lot and they came out with their food but still no one was taking care of the drive through. This has happened every single time I come to this popeyes. Hire new people or make them do better in that drive through. I have 2 stars for the drive through only

Atmosphere: 3

Food: 4

Service: 3

I made an order. It shows it's been canceled but yet I've had 3 door dash drivers call me to tell me they don't have the boneless wings. Rather than the restaurant just calling me, these poor door dash drivers keep going to pick up the order. The stores been a constant busy signal for almost an hour. Believe me they are not that busy that it's actual phone calls. I've been told by the door dash people that it is one of the worst Popeye's. There is not a way to speak to the corporate office. You have to do a text chain online.

Atmosphere: 1

Food: 1

Service: 1

Rude wrost popeyes I have ever been to needs to be shut down this the 2nd time had to say something this time

Atmosphere: 1

Food: 3

Service: 1

I came to visit Popeyes on hwy 80 today. I was greeted soon as I came in to a clean restaurant. I loved the customer service and my food was fresh and hot. I WISH THEY ALL WAS LIKE THIS.

Atmosphere: 5

Food: 5

Service: 5

Whitney was the first employee my friend, Shannon, and myself saw when we entered Popeyes. She was not only friendly but good at her job. She told us about the specials when we looked clueless and hooked us up! We we're so glad we changed our mind about the Oriental. This will be one of our new favorite spots..

Atmosphere: 5

Food: 5

Service: 5

Terrible food, missing food,wrong drinks, phone is off the hook, doors are locked and horrible service. Been a year since I last ate here and now I remember why. Tasted like my food was rubbed on the floor.

Atmosphere: 1

Food: 1

Service: 1

They forgot part of my order, so I went back politely to ask about it. Instead of resolving the issue, I was told the item wasn’t available. When I reasonably asked why I wasn’t told that when I first ordered, the staff escalated the situation unnecessarily. Shockingly, they called the police and trespassed me from the property—over their own mistake.

Even the responding officer acknowledged that the employee had blown the situation out of proportion. I was promised a refund, but the way this was handled was completely unprofessional and embarrassing.

This was one of the worst customer service experiences I’ve ever had, and it reflects very poorly on the Popeyes brand.

Atmosphere: 1

Food: 1

Service: 1

I ordered this tonight, and they took $50 from me and cancelled my order and never gave me my money back. i don't recommend this place at all i wanted to give them one more try after what happened last time... ordered here, and they gave me a whole different order, and not right food at all. i dont know what else to do now that was my last $50. DONT GO HERE.

Shrimp was over cooked, macaroni was dry, worst customer service ever in Longview,long wait for order,place was nasty whenever I went inside..

Atmosphere: 1

Food: 1

Service: 1

i decided to stop by for a quick lunch. the two ladies working this afternoon were very friendly and kind. and the food was fresh and tasted absolutely amazing. thank you for reminding me why i love popeyes

Atmosphere: 5

Food: 5

Service: 5