Freddy's Frozen Custard & Steakburgers

6208 19th St, Lubbock
(806) 701-5349

Recent Reviews

Monty Riggles

First visit to this Freddy's and first to a Freddy's in general. Let me just say, that was one of the best burgers and fries I've had. Everything tasted phenomenal and all the staff were friendly and quick. Restaurant was also super clean.Highly recommend this food joint!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger

Richard Dowd

Excellent

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Double Steak Burger California Style

44 I

The custard was amazing!

Atmosphere: 3

Food: 5

Service: 3

Recommended dishes: Hot Fudge Sundae

JayMoney575

Always a good

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger

Christian Rodrguez

The employees were very welcoming and the environment was very clean and sanitized. Great customer service and the food was amazing . Me and my family will definitely be back to enjoy more.

Atmosphere: 5

Food: 5

Service: 5

Thadeus Parker

Jacob has the best customer service and the food is always stellar, totally worth it to buy a bottle of fry sauce!!

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Sandwich with Fries, Fry Sauce, Burger

Lovely Feelings

everything was sooooo good all the employees were so nice and the food was the bomb. will definitely be back for more! freddy’s is killing it —

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Fry Sauce, Burger

Sterling R.

Five stars to the burger cook. Freddy's has thin burger patties which is fine only problem is it's easy to overcook them. This is the only Freddy's I've been to that doesn't cook their burgers to a crisp. Morning cook has been particularly good.

Randall King

I come here every once in a while because their food is delicious. The burgers and fries are both great. Very fresh and flavorful.Tonight, our family of six ate there because of a flyer I saw in the restaurant advertising family night on the first Tuesday of every month. The flyer mentions shirt giveaways, raffles, fun activities, and more. There was none of this. We did get the promised free kids' meals (see attached flyer), but only because I asked; the cashier was dumbfounded when I mentioned it. I would say we were disappointed about the lack of shirts, giveaways, and promised activities, but the main attraction is the food. However, they shouldn't advertise all of the fun stuff and not deliver it.I interacted with maybe three of their employees, and all of them were barely audible. They should learn to speak up. And no smiles. They just stare at you and don't even ask how they can help, how is your day, or anything.When we tried to find a seat, I passed over three booths because they were filthy. There were no other customers in the place, and they had plenty of help, so I can't imagine that they weren't able to find resources to clean the tables.When we tried to get ketchup, there were no containers for it. Once we obtained containers from the staff, the ketchup dispenser was empty. Maybe if they prepared for the supper rush better...Later, one of our children spilled a small cup of ice on the floor. When I tried to notify the staff, they were all looking at their cell phones. When I got the attention of an employee, he said he would clean it up. He then proceeded to play on his phone again. When we left 5-10 minutes later, he hadn't lifted a finger to clean up the mess. By this time, the place had more customers in it. I hope no one slipped and fell. So sad.For a place with such good food, I wish they were managed better. There are so many places to eat, so I don't know that we'll be back. Maybe for drive-thru.

Atmosphere: 3

Food: 5

Service: 2

Recommended dishes: Cheeseburger Combo, Burger, Cheeseburger, Hamburger

Johann Ramos

If you are hungry then you need to order the double meat. The double is about the size of a McDonald's single patty. Fries are not that good. Also ordered what they consider custard ice cream and I guess they left the custard out? For the price I would have spent less at a sit down restaurant and I would have a good burger. I would definitely choose McDonald's next time if I was in a hurry.

Atmosphere: 3

Food: 3

Service: 4

Jonathon Schneider

Ordered 2 extra fries and got a large drink but they gave me a regular drink with no extra fries. $40 to get half of what we ordered. Woman at the window was rude and was rolling her eyes when we asked for fry

Atmosphere: 1

Food: 3

Service: 1

Kalyn Bateman

Jayden was wonderful today at the 19th and lbk location. Very helpful and friendly!

Randall K.

I come here every once in a while because their food is delicious. The burgers and fries are both great. Very fresh and flavorful. Tonight, our family of six ate there because of a flyer I saw in the restaurant advertising family night on the first Tuesday of every month. The flyer mentions shirt giveaways, raffles, fun activities, and more. There was none of this. We did get the promised free kids' meals (see attached flyer), but only because I asked; the cashier was dumbfounded when I mentioned it. I would say we were disappointed about the lack of shirts, giveaways, and promised activities, but the main attraction is the food. However, they shouldn't advertise all of the fun stuff and not deliver it. I interacted with maybe three of their employees, and all of them were barely audible. They should learn to speak up. And no smiles. They just stare at you and don't even ask how they can help, how is your day, or anything. When we tried to find a seat, I passed over three booths because they were filthy. There were no other customers in the place, and they had plenty of help, so I can't imagine that they weren't able to find resources to clean the tables. When we tried to get ketchup, there were no containers for it. Once we obtained containers from the staff, the ketchup dispenser was empty. Maybe if they prepared for the supper rush better... Later, one of our children spilled a small cup of ice on the floor. When I tried to notify the staff, they were all looking at their cell phones. When I got the attention of an employee, he said he would clean it up. He then proceeded to play on his phone again. When we left 5-10 minutes later, he hadn't lifted a finger to clean up the mess. By this time, the place had more customers in it. I hope no one slipped and fell. So sad. For a place with such good food, I wish they were managed better. There are so many places to eat, so I don't know that we'll be back. Maybe for drive-thru.

Priscilla Sandoval-Trillo

Happen to go to Freddys for lunch with my daughter. I asked if we could sit outside, the gentleman that took our order said yes!! I believe his name is Roman, not only did he go outside and clean the tables for us but he brought out our food. He took the time to check on us and to see if everything was good on our way out he greeted us to have a great day!!! Not alot of kiddos go above and beyond to make their customers have such a great experience Thanks again Roman

Atmosphere: 5

Food: 5

Service: 5

Retro Kapone

I Went in and the manager working Ramon was very helpful and in a jovial mood the service was excellent and the staff is very respectful

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Burger

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Freddy's Frozen Custard & Steakburgers

6208 19th St, Lubbock, TX 79407
(806) 701-5349