Stopped for a quick bite from a long ride, We were greeted by the Manager which put in our appetizer, then was greeted by the waiter mins after, We noticed she was the only one working so we gave Grace to the situation even though it was only 4 people including us two in the restaurant. I Believe the waitress name is JESSICA. As we waited for her to come back she proceeded to assist other customers as they would walk in, 35 mins go by we realize it's taking way too long and she offered things to other customers that were NEVER offered nor suggested to us. Five mins later she comes to our table and tells us she has "FORGOTTEN TO PUT IN OUR ORDER & JUST PUT IT IN BEFORE COMING TO US" we were waiting 42 MINS & IN THAT TIME DID NOT RECEIVE AN APOLOGY & JESSICA DIDNT SEEM TO CARE ABOUT THE SITUATION, SO WE PROCEEDED TO ASK FOR THE MANAGER. WE DID NOT FEEL WELCOMED BY THE WAITRESS JESSICA, FELT AS IF SHE DELIBERATELY SINGLED OUT. ZERO STARS. BELIEVE SHE WAS RACIST & CHOSE TO NOT SERVE/TREAT US AS AN EQUAL.
Life Unraveled Podcast
Sadly, we've been here 2 times, and each time, we have had to correct the order. Someone is not observant. First time, we ordered no cheese, it came with cheese. Second time, we ordered two double burgers, got singles (burgers are small, so need two). Otherwise, good food, service, and atmosphere.
Stop Listen Think
Sadly, we've been here 2 times, and each time, we have had to correct the order. Someone is not observant. First time, we ordered no cheese, it came with cheese. Second time, we ordered two double burgers, got singles (burgers are small, so need two). Otherwise, good food, service, and atmosphere.
Tracy Beigel
Our 1st time here. I ordered no cheese on my burger. It came with cheese. Instead of offering to exchange it, she stood there while I attempted to scrape it off THEN she inquired about why I don't like cheese, asking if it's medical (lactose), and I didn't think I had to explain why I ordered no cheese. Then, when she brought the bill, she apologized and said she forgot to tell the cook no cheese because she got distracted. I'll try it again sometime and hope the owner / manager use this as a learning opportunity because not everyone likes the taste of cheese.
Jason Glikas
I hardly ever write bad reviews but this one was so bad I had to write it. The Huddle House is so short staffed they should probably just close down until they can hire more people. We waited a very long time for our table and during that wait there were group after group that came in, saw the wait time, and then left. All of this is happening while the restaurant has half empty tables. A group that came in 20 minutes after us was seated, so I complained, and we were finally given a table.Once we were seated our waiter did their best, but was clearly overwhelmed having to seat people, cook, clean tables and take orders. The food took a long time to come out, so by this point we've been here for an hour and a half and haven't eaten anything yet. The breakfast we were finally served was bland and nothing special at all. It was nothing we couldn't have made better at home.Lubbock has plenty of places that have a long wait. Pick one of those other places because at least at the end of that wait you'll have a decent meal.
Ashley Walters
Service and food was amazing. We were greeted at the door and checked on throughout the meal. Audra was our server and she made sure our drinks were never empty and our table stayed clean. Ten out of ten would recommend!Kid-friendliness: Loved the crayons and coloring paper that was given while kids waited for food.
Sarah Hernandez
Service was fair, food was good, and atmosphere was a bit quiet not really the home vibe you would want to feel but a great place for a quiet meal. Blueberry bites, strawberry and cream pancake, biscuits and gravy.Kid-friendliness: Kid color maps, kids menu, and high chairs.Wheelchair accessibility: Ramp and take access
Shelby Garrett
We went for breakfast this morning. There was about a 20-25 minute wait which was fine because she let us know that they only had one cook. We sat down to wait. TWO more groups of people came in AFTER us. The hostess called those two groups before us. When we asked her why they were calling other people first she "looked" at her list and said ummm oh y'all are next. There was only 3 groups there waiting when we got there and then we should have been next. Then after we placed our order the people behind us (that got there after us and seated before us) got their order and it was messed up. They received waffles instead of pancakes. Then our food came out and their waitress said "your pancakes will be out in a minute. I had to steal them for the table behind you because I messed up." So I had to wait longer for my food because she took part of my order.
Aubany G.
In the land of chain restaurants and strip malls, this new Huddle House is clean and friendly and good for families for an affordable and comforting diner experience. The service was attentive and welcoming. The food was to be expected from a Huddle House- overly large portions with enough food to feed an army. Not one of us finished our food. The eggs were all cooked as ordered, and that's a big deal for me because I don't like my eggs over cooked.
Benito B.
walked in at 11:25, walked out at 12:30. never seated. oh, and crying babies everywhere.
Jacob did an amazing job serving. Super sweet and very attentive. By far the best service experience I’ve had at this location. The Oreo Cookie Pancakes were also DELICIOUS.
Ryan F.
Huddle House is a nice spot, with a surprising amount of seating. A classic diner setting and menu to go with it, you can find just about anything you want - not just breakfast. I tried the "Famous Philadelphia Cheesesteak" sandwich and was not disappointed. The meat was tender, the cheese had lots of flavor, and the bread was perfectly golden. The service was quick, thoughtful, and accommodating. I'll be recommending Huddle House to some friends.
David H.
Great food. Great service. Still under staffed but the staff is doing very good with what they have. We came in close to 1pm this time. All of the tables were clean. The service was with a smile.
Rick C.
I can't believe this place gets ANY stars. Don't do it...just don't. Our glasses were dirty. Service was terribly slow....I mean the slowest I have EVER experienced. I'd talk about the food but we've been here over an hour and haven't seen it yet....No chance this place is open in 6 months The server was really nice and seems to be at the end of her wits....she seemed to really focus on one large table and ignore everyone else.Never seen a place this empty and people turning around and leaving and people literally walking out for lack of serviceUpdate: food got here...mediocre and cold
Larry L.
Great atmosphere, great prices, great staff. But... slow service due to short staff. Just like any other place, people don't want to work. They rather be supported by the Government!
Stopped for a quick bite from a long ride, We were greeted by the Manager which put in our appetizer, then was greeted by the waiter mins after, We noticed she was the only one working so we gave Grace to the situation even though it was only 4 people including us two in the restaurant. I Believe the waitress name is JESSICA. As we waited for her to come back she proceeded to assist other customers as they would walk in, 35 mins go by we realize it's taking way too long and she offered things to other customers that were NEVER offered nor suggested to us. Five mins later she comes to our table and tells us she has "FORGOTTEN TO PUT IN OUR ORDER & JUST PUT IT IN BEFORE COMING TO US" we were waiting 42 MINS & IN THAT TIME DID NOT RECEIVE AN APOLOGY & JESSICA DIDNT SEEM TO CARE ABOUT THE SITUATION, SO WE PROCEEDED TO ASK FOR THE MANAGER. WE DID NOT FEEL WELCOMED BY THE WAITRESS JESSICA, FELT AS IF SHE DELIBERATELY SINGLED OUT. ZERO STARS. BELIEVE SHE WAS RACIST & CHOSE TO NOT SERVE/TREAT US AS AN EQUAL.
Sadly, we've been here 2 times, and each time, we have had to correct the order. Someone is not observant. First time, we ordered no cheese, it came with cheese. Second time, we ordered two double burgers, got singles (burgers are small, so need two). Otherwise, good food, service, and atmosphere.
Sadly, we've been here 2 times, and each time, we have had to correct the order. Someone is not observant. First time, we ordered no cheese, it came with cheese. Second time, we ordered two double burgers, got singles (burgers are small, so need two). Otherwise, good food, service, and atmosphere.
Our 1st time here. I ordered no cheese on my burger. It came with cheese. Instead of offering to exchange it, she stood there while I attempted to scrape it off THEN she inquired about why I don't like cheese, asking if it's medical (lactose), and I didn't think I had to explain why I ordered no cheese. Then, when she brought the bill, she apologized and said she forgot to tell the cook no cheese because she got distracted. I'll try it again sometime and hope the owner / manager use this as a learning opportunity because not everyone likes the taste of cheese.
I hardly ever write bad reviews but this one was so bad I had to write it. The Huddle House is so short staffed they should probably just close down until they can hire more people. We waited a very long time for our table and during that wait there were group after group that came in, saw the wait time, and then left. All of this is happening while the restaurant has half empty tables. A group that came in 20 minutes after us was seated, so I complained, and we were finally given a table.Once we were seated our waiter did their best, but was clearly overwhelmed having to seat people, cook, clean tables and take orders. The food took a long time to come out, so by this point we've been here for an hour and a half and haven't eaten anything yet. The breakfast we were finally served was bland and nothing special at all. It was nothing we couldn't have made better at home.Lubbock has plenty of places that have a long wait. Pick one of those other places because at least at the end of that wait you'll have a decent meal.
Service and food was amazing. We were greeted at the door and checked on throughout the meal. Audra was our server and she made sure our drinks were never empty and our table stayed clean. Ten out of ten would recommend!Kid-friendliness: Loved the crayons and coloring paper that was given while kids waited for food.
Service was fair, food was good, and atmosphere was a bit quiet not really the home vibe you would want to feel but a great place for a quiet meal. Blueberry bites, strawberry and cream pancake, biscuits and gravy.Kid-friendliness: Kid color maps, kids menu, and high chairs.Wheelchair accessibility: Ramp and take access
We went for breakfast this morning. There was about a 20-25 minute wait which was fine because she let us know that they only had one cook. We sat down to wait. TWO more groups of people came in AFTER us. The hostess called those two groups before us. When we asked her why they were calling other people first she "looked" at her list and said ummm oh y'all are next. There was only 3 groups there waiting when we got there and then we should have been next. Then after we placed our order the people behind us (that got there after us and seated before us) got their order and it was messed up. They received waffles instead of pancakes. Then our food came out and their waitress said "your pancakes will be out in a minute. I had to steal them for the table behind you because I messed up." So I had to wait longer for my food because she took part of my order.
In the land of chain restaurants and strip malls, this new Huddle House is clean and friendly and good for families for an affordable and comforting diner experience. The service was attentive and welcoming. The food was to be expected from a Huddle House- overly large portions with enough food to feed an army. Not one of us finished our food. The eggs were all cooked as ordered, and that's a big deal for me because I don't like my eggs over cooked.
walked in at 11:25, walked out at 12:30. never seated. oh, and crying babies everywhere.
Restaurantji Recommends
Jacob did an amazing job serving. Super sweet and very attentive. By far the best service experience I’ve had at this location. The Oreo Cookie Pancakes were also DELICIOUS.
Huddle House is a nice spot, with a surprising amount of seating. A classic diner setting and menu to go with it, you can find just about anything you want - not just breakfast. I tried the "Famous Philadelphia Cheesesteak" sandwich and was not disappointed. The meat was tender, the cheese had lots of flavor, and the bread was perfectly golden. The service was quick, thoughtful, and accommodating. I'll be recommending Huddle House to some friends.
Great food. Great service. Still under staffed but the staff is doing very good with what they have. We came in close to 1pm this time. All of the tables were clean. The service was with a smile.
I can't believe this place gets ANY stars. Don't do it...just don't. Our glasses were dirty. Service was terribly slow....I mean the slowest I have EVER experienced. I'd talk about the food but we've been here over an hour and haven't seen it yet....No chance this place is open in 6 months The server was really nice and seems to be at the end of her wits....she seemed to really focus on one large table and ignore everyone else.Never seen a place this empty and people turning around and leaving and people literally walking out for lack of serviceUpdate: food got here...mediocre and cold
Great atmosphere, great prices, great staff. But... slow service due to short staff. Just like any other place, people don't want to work. They rather be supported by the Government!