It may not be an appalling restaurant, but don't underestimate this place. The large ribeye with some extra rolls is a great meal for 2. The prices are fine, I don't know what's up with the complaints. These people actually know how to cook a steak with pink, but not too much pink. It just could use a dine in, but is an overall great restuarant.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Breast, Bacon Wrapped Filet Mignon, Chocolate Chip Cookies, 32 Oz, Hot or Honey BBQ, Gallon, Dr Pepper, Philly Express, Steak Tips, Lunch K-C, Sirloin Chef Salad, Cheeseburger with Ketchup and Mustard, Buttered Broccoli, Large Grilled Chicken Sandwich, Ribeye Steak Sandwich, Hamburger Steak, Loaded Baked Potato, New York Cream Cheese Cake, Substitute Baked Potato for Chips, Grilled Chicken Sandwich
Kalli Bock
Ordered the small Ribeyes and grilled shrimp. No seasoning detected on either of them. Ordered the steak medium, closer to medium well, very tough. Not happy with that $40.00 dinner. ☹️
Daniela Hurtado-rivera
The manager was extremely rude because they had gotten my order wrong and then complained and called me dumb because I supposedly ordered incorrectly. And then told me she added $4 extra on the card instead of saying she was sorry for the inconvenience. BAD
Service: 1
Kaitlin Roberts
Ordered delivery at 7:20 and didn’t get my food until almost 8:40. On top of that when we did finally sit down to eat it, both mine and my husband’s food was completely inedible. He ordered a chop steak and could not even cut into it, it was so tough. I ordered the sirloin tips med rare and they were so overdone I could not bite into them and even rip them open with my teeth. We called the establishment back and they offered to remake the order and send it back out, but it would be another hour, which we declined because my husband has to be up for work at 5am. We asked for a refund, which they offered us, but stated that they would need to send somebody BACK out to our house to pick up the uneaten food??? They then offered to send a single dessert in place of our $55 order… extremely disappointing. Will not be ordering from steak express again.
Food: 1
Service: 1
David Gast
Tonight we ordered about $125 in food. Half way through our meal, We find a women hair in our food. We call and ask the establishment to make it right and please give us a $40 credit for next time. We order often from this location. They refused the $40 credit for next order and only offered to remake 1 burger. The only reason why i asked for a $40 credit was because after we found the hair, everyone lost their appetite. So now i have 6 burgers half eaten and in the trash. I always allow for a company to make things right. They had zero intentions of making this right. I have $200 in gift cards that i bought today and now I'm going to give them away. The manager and General Manager should've been more understanding! I will never order from this place again.
Atmosphere: 1
Food: 1
Service: 1
Tanya Hammond
Not sure, but it seems like the burgers are not hand-made. More like the frozen prepackaged variety? Tough. Nice and smoky and the veggies were fresh. Raspberry tea was plain tea. Gonna try the NY Steak next time. Both visits, the cashier brought my order to the car, so nice.
garbage steak rude fragile immature employees.They got ONE thing on the menu and they can’t even get that right !!!! Place is an absolute joke!!! They said I owed them money from the last steak I didn’t pick up, ya cuz you guys made me wait in line for over 45 minutes!! So I left!! How about you owe me for that time you wasted I can’t get ever get back you pathetic joke of a company!! And she knew all this with just my phone number. So they got plenty of money to invest in technology that tracks you and destroys your privacy but they don’t invest money in actual putting out a proper steak in 15-25 minutes!! How these franchises are still open is a mystery to me !! Look at the reviews of this joke of a restaurant literally everyone is roasting them and giving 1 stars cuz they are such a joke!! Nolan Ryan should be ASHAMED!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
Michele Sams
I love Steak Express the food is always really good. They have to work on their customer service. My meal was 1 hour 30 minutes later. As a Manger of the store call the customer let them know their food is going to be extremely late.10-15 I can understand. This is unacceptable.
Hamburger was excellent but they didn't give me my sweet tea that comes with the meal, I had to buy a Big Red because that's all they had. $15 for really good Hamburger a small bag of chips and that's all u get.
Took an hour and 26 minutes for me to get my delivery order..they should have at least refunded some of my money..
Vicarious Lee
First time visit on our way back to Florida. Wishing we had this place back home! Justin was incredibly friendly and answered all the questions we had. His customer service was top notch and I'd give him a raise if I were you! The early bird special prices drew us in, and the quality will bring us back. Thank you!
The customer service was horrible! I asked for a soft drink instead of tea and was told I was going to be charged an extra 2 dollars because Steak Express only deals with Selling Tea.... not all people like Tea and I'm just saying if you want other options they should accommodate it!!!
Atmosphere: 3
Food: 2
Service: 2
Allison Gonzalez
Haven’t had steak express in a long time. So decided to order food yesterday. Ordered a NY Strip medium rare. And it was even cooked all the way.
Food: 1
Service: 2
Chrisie Collins
I was disappointed! My food cost $76 and all the steak was way over cooked! I ordered steak express cuz they deliver… my steak was ordered rare so it could possibly get medium rare which is still acceptable! But my steak and the two others were so done and tough! Just sad cuz I was hungry and looked forward to it!
It may not be an appalling restaurant, but don't underestimate this place. The large ribeye with some extra rolls is a great meal for 2. The prices are fine, I don't know what's up with the complaints. These people actually know how to cook a steak with pink, but not too much pink. It just could use a dine in, but is an overall great restuarant.
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Breast, Bacon Wrapped Filet Mignon, Chocolate Chip Cookies, 32 Oz, Hot or Honey BBQ, Gallon, Dr Pepper, Philly Express, Steak Tips, Lunch K-C, Sirloin Chef Salad, Cheeseburger with Ketchup and Mustard, Buttered Broccoli, Large Grilled Chicken Sandwich, Ribeye Steak Sandwich, Hamburger Steak, Loaded Baked Potato, New York Cream Cheese Cake, Substitute Baked Potato for Chips, Grilled Chicken Sandwich
Ordered the small Ribeyes and grilled shrimp. No seasoning detected on either of them. Ordered the steak medium, closer to medium well, very tough. Not happy with that $40.00 dinner. ☹️
The manager was extremely rude because they had gotten my order wrong and then complained and called me dumb because I supposedly ordered incorrectly. And then told me she added $4 extra on the card instead of saying she was sorry for the inconvenience. BAD
Service: 1
Ordered delivery at 7:20 and didn’t get my food until almost 8:40. On top of that when we did finally sit down to eat it, both mine and my husband’s food was completely inedible. He ordered a chop steak and could not even cut into it, it was so tough. I ordered the sirloin tips med rare and they were so overdone I could not bite into them and even rip them open with my teeth. We called the establishment back and they offered to remake the order and send it back out, but it would be another hour, which we declined because my husband has to be up for work at 5am. We asked for a refund, which they offered us, but stated that they would need to send somebody BACK out to our house to pick up the uneaten food??? They then offered to send a single dessert in place of our $55 order… extremely disappointing. Will not be ordering from steak express again.
Food: 1
Service: 1
Tonight we ordered about $125 in food. Half way through our meal, We find a women hair in our food. We call and ask the establishment to make it right and please give us a $40 credit for next time. We order often from this location. They refused the $40 credit for next order and only offered to remake 1 burger. The only reason why i asked for a $40 credit was because after we found the hair, everyone lost their appetite. So now i have 6 burgers half eaten and in the trash. I always allow for a company to make things right. They had zero intentions of making this right. I have $200 in gift cards that i bought today and now I'm going to give them away. The manager and General Manager should've been more understanding! I will never order from this place again.
Atmosphere: 1
Food: 1
Service: 1
Not sure, but it seems like the burgers are not hand-made. More like the frozen prepackaged variety? Tough. Nice and smoky and the veggies were fresh. Raspberry tea was plain tea. Gonna try the NY Steak next time. Both visits, the cashier brought my order to the car, so nice.
Atmosphere: 5
Food: 3
Service: 5
Great for! Try the chicken!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Chicken Breast, Steak Tips
garbage steak rude fragile immature employees.They got ONE thing on the menu and they can’t even get that right !!!! Place is an absolute joke!!! They said I owed them money from the last steak I didn’t pick up, ya cuz you guys made me wait in line for over 45 minutes!! So I left!! How about you owe me for that time you wasted I can’t get ever get back you pathetic joke of a company!! And she knew all this with just my phone number. So they got plenty of money to invest in technology that tracks you and destroys your privacy but they don’t invest money in actual putting out a proper steak in 15-25 minutes!! How these franchises are still open is a mystery to me !! Look at the reviews of this joke of a restaurant literally everyone is roasting them and giving 1 stars cuz they are such a joke!! Nolan Ryan should be ASHAMED!!!!!!!!
Atmosphere: 1
Food: 1
Service: 1
I love Steak Express the food is always really good. They have to work on their customer service. My meal was 1 hour 30 minutes later. As a Manger of the store call the customer let them know their food is going to be extremely late.10-15 I can understand. This is unacceptable.
Food: 3
Recommended dishes: Steak Tips, Hamburger Steak, Loaded Baked Potato
Hamburger was excellent but they didn't give me my sweet tea that comes with the meal, I had to buy a Big Red because that's all they had. $15 for really good Hamburger a small bag of chips and that's all u get.
Atmosphere: 4
Food: 5
Service: 5
Restaurantji Recommends
Took an hour and 26 minutes for me to get my delivery order..they should have at least refunded some of my money..
First time visit on our way back to Florida. Wishing we had this place back home! Justin was incredibly friendly and answered all the questions we had. His customer service was top notch and I'd give him a raise if I were you! The early bird special prices drew us in, and the quality will bring us back. Thank you!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Steak Tips, Loaded Baked Potato
The customer service was horrible! I asked for a soft drink instead of tea and was told I was going to be charged an extra 2 dollars because Steak Express only deals with Selling Tea.... not all people like Tea and I'm just saying if you want other options they should accommodate it!!!
Atmosphere: 3
Food: 2
Service: 2
Haven’t had steak express in a long time. So decided to order food yesterday. Ordered a NY Strip medium rare. And it was even cooked all the way.
Food: 1
Service: 2
I was disappointed! My food cost $76 and all the steak was way over cooked! I ordered steak express cuz they deliver… my steak was ordered rare so it could possibly get medium rare which is still acceptable! But my steak and the two others were so done and tough! Just sad cuz I was hungry and looked forward to it!
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Loaded Baked Potato