The smoothies were amazing, but the service was extremely slow. There were cars out on slide Road about to get hit because they couldn't pull in. We were stuck in the drive through line for about 30 minutes.
Atmosphere: 4
Food: 5
Service: 3
Veronica Brown
It's a great place for a healthier fast food option and still great flavor.
We went through the drive through and the girls behind the counter seemed to be staring laughing at us? I’m not sure if it was intentional but it certainly felt like it. The whole experience was really unnecessary and unprofessional even for a smoothie place. This was on Sunday around 3:30pm.
Atmosphere: 1
Food: 5
Service: 1
Andrea
THE WORST LOCATION IN LUBBOCK!!!! DO NOT ORDER ONLINE OR DOOR DASH!!!! I placed an order for a chicken pesto flatbread and a chia oatmeal bowl for almost twice the regular price.THEY GAVE ME THE MOST SKIMPIEST AMOUNT OF CHICKEN (which I weighed out myself to come out to 25 grams). I ordered the bowl and they again were SKIMPY with all of the toppings.When I called to ask for MY MONEY back because they didn’t even give me my moneys worth of food. They don’t even bother to answer the phone. I called the location on 82nd WHICH GIVES ME MY MONEYS WORTH OF FOOD EACH AND EVERY TIME!! The manager then took her time to bring me a new sandwich without extra charge. Save your money and drive to the 82nd location!!!!
Food: 1
Service: 1
Among Stouts
My go to favorite place!
Atmosphere: 5
Food: 5
Service: 5
Charles
There was a lady bug in the flat bread I had. Disgusting almost gave my 90 year old grandmother a heart attack ?
Atmosphere: 1
Food: 1
Service: 1
Tanner Lawless
Had an entire wrap spill in my lap, while I was on the road last week, because they don't bother to cut it or wrap it right. Came in today and it was the same thing all over again. Never had an issue with the food or the smoothies until the quality became inconsistent, and I've been going there for years. Would not recommend ordering the sweet potato side either. For a "premium" option it has came out dry and burnt every time I've ordered it.
Food: 1
Service: 1
alyssa
the WORST tropical smoothie cafe to visit in lubbock. From the food to management… don’t spend your money here. Employees are very rude, unprofessional, and often come off angry at customers. Don’t come here unless you want food and acrylic nails in your food.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cali Chicken Club Flatbread Sandwich, Kiwi Quencher
chris balderas
They didn't have change for a hundred dollar bill left with no food thanks alot
J B
They have good smoothies and food.Customer service is good as well.
They used to be great, but they don’t seem to care anymore.Doesn’t get the order right & will say they’ll refund you, but never do.Have called multiple times & receive confirmation on the refund that never comes.
Gabrelle Carrizales
Very poor customer service - My friend and I stopped by this location to grab a smoothie from inside and the doors were locked at 8:16PM to be exact when the hours of operation clearly state open until 9PM. There was not a note on the door letting customers know as to why the doors were locked nor was there hardly any business, in which I now understand why. Additionally, the workers saw both my friend and I standing outside the door for several minutes as we stared at them hoping that they would at least be polite enough to tell us that they were being lazy and decided to close the inside early, but that was clearly way below their pay grade.
James Perez
The person at the counter was terrible. Not at all helpful to the point we walked next door for drinks to eat with our sandwich. Horrible service.
James Crowbar
Takes 30 min the drive thru to get my order , just left
Matthew Estenson
Great food, my one complaint is the to-go employee asking if I want to leave a 15% tip before paying. Tips are not asked for. Pay your employees a bit more and do away with tips at a fast food establishment.
The smoothies were amazing, but the service was extremely slow. There were cars out on slide Road about to get hit because they couldn't pull in. We were stuck in the drive through line for about 30 minutes.
Atmosphere: 4
Food: 5
Service: 3
It's a great place for a healthier fast food option and still great flavor.
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Sausage Egg & Cheese Dilla, Burrito, Southwest Wrap, Hurricane Smoothie, Kiwi Quencher, Blueberry Bliss, Buffalo Chicken, Sunshine Smoothie, Beach Bum, Blimey Limey, Pesto, Flatbreads, Wrap, Mango Magic, Avocolada, Hummus Veggie, Three Cheese Chicken, Blueberry, Chicken Pesto
We went through the drive through and the girls behind the counter seemed to be staring laughing at us? I’m not sure if it was intentional but it certainly felt like it. The whole experience was really unnecessary and unprofessional even for a smoothie place. This was on Sunday around 3:30pm.
Atmosphere: 1
Food: 5
Service: 1
THE WORST LOCATION IN LUBBOCK!!!! DO NOT ORDER ONLINE OR DOOR DASH!!!! I placed an order for a chicken pesto flatbread and a chia oatmeal bowl for almost twice the regular price.THEY GAVE ME THE MOST SKIMPIEST AMOUNT OF CHICKEN (which I weighed out myself to come out to 25 grams). I ordered the bowl and they again were SKIMPY with all of the toppings.When I called to ask for MY MONEY back because they didn’t even give me my moneys worth of food. They don’t even bother to answer the phone. I called the location on 82nd WHICH GIVES ME MY MONEYS WORTH OF FOOD EACH AND EVERY TIME!! The manager then took her time to bring me a new sandwich without extra charge. Save your money and drive to the 82nd location!!!!
Food: 1
Service: 1
My go to favorite place!
Atmosphere: 5
Food: 5
Service: 5
There was a lady bug in the flat bread I had. Disgusting almost gave my 90 year old grandmother a heart attack ?
Atmosphere: 1
Food: 1
Service: 1
Had an entire wrap spill in my lap, while I was on the road last week, because they don't bother to cut it or wrap it right. Came in today and it was the same thing all over again. Never had an issue with the food or the smoothies until the quality became inconsistent, and I've been going there for years. Would not recommend ordering the sweet potato side either. For a "premium" option it has came out dry and burnt every time I've ordered it.
Food: 1
Service: 1
the WORST tropical smoothie cafe to visit in lubbock. From the food to management… don’t spend your money here. Employees are very rude, unprofessional, and often come off angry at customers. Don’t come here unless you want food and acrylic nails in your food.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Cali Chicken Club Flatbread Sandwich, Kiwi Quencher
They didn't have change for a hundred dollar bill left with no food thanks alot
They have good smoothies and food.Customer service is good as well.
Restaurantji Recommends
They used to be great, but they don’t seem to care anymore.Doesn’t get the order right & will say they’ll refund you, but never do.Have called multiple times & receive confirmation on the refund that never comes.
Very poor customer service - My friend and I stopped by this location to grab a smoothie from inside and the doors were locked at 8:16PM to be exact when the hours of operation clearly state open until 9PM. There was not a note on the door letting customers know as to why the doors were locked nor was there hardly any business, in which I now understand why. Additionally, the workers saw both my friend and I standing outside the door for several minutes as we stared at them hoping that they would at least be polite enough to tell us that they were being lazy and decided to close the inside early, but that was clearly way below their pay grade.
The person at the counter was terrible. Not at all helpful to the point we walked next door for drinks to eat with our sandwich. Horrible service.
Takes 30 min the drive thru to get my order , just left
Great food, my one complaint is the to-go employee asking if I want to leave a 15% tip before paying. Tips are not asked for. Pay your employees a bit more and do away with tips at a fast food establishment.