This is the most unprofessional establishment I have ever visited in my entire life. I would give ZERO stars if I could! I placed a mobile order, and when I went to the cashier and gave my name, she said they were working on it. I noticed that people who came in after me had gotten their food. When I looked at the time, 20 minutes had gone by. When I asked about the status of my order, the cashier stated that the receipt was never printed and they had never started the order. I was on my lunch break and didn't have much time left, so I asked if they could just cancel the order, and she said they cannot cancel online orders and give them 8 minutes for blackend tenders. When I mentioned that I had already been waiting for 20 minutes and didn't have much time, she LOUDLY said it was not my fault, so don't be mad at me; the system did not print your receipt, and we are understaffed. I immediately asked for the manager and voiced my concern, and she pouted before vanishing into the back of the restaurant. I was amazed at how the staff expected me to gleefully accept subpar service. When I get my order, which at this point I had to carefully watch being prepared, the server throws it on the counter and walks away. She deliberately put three of the wrong sauces in the bag to top off her callowness. I was so shocked that I attempted to call corporate before even leaving the store. That is a whole other story, as you cannot get a person on the phone and you can only communicate through text. Needless to say, I will never visit that Popeyes location again. I'd rather eat nothing than subject myself to this type of service.
Atmosphere: 1
Food: 1
Service: 1
Autumn Casares
Yuck. Every piece of chicken looked like this and was cold. Placed an order online but they didn’t even START to get it ready till I got there. When I did get there I had to wait for someone to come to the counter. I’ll never come to this location again.
Atmosphere: 1
Food: 1
Service: 1
Kathy Hauser
Manager very helpful with a large order for a team party!
Atmosphere: 5
Food: 5
Service: 5
Aaron Lett
HOW ARE YOU A CHICKEN PLACE, AND OUT OF CHICKEN???!!!!
Atmosphere: 1
Food: 1
Service: 1
Lorne
On Tuesday, December 19th 2023, at about 9pm I arrived in the drive thru to pick up my mobile order. Upon pulling up to the drive thru window the young man that greeted me confirmed my order and handed me a bag containing only a portion of my order. Unaware of this mistake I drove forward near the side door to check my order and discovered some food was missing. I then reversed and returned to the drive thru window to request the rest of my order. When I notified the young man of my missing item I immediately felt uncomfortable as he displayed frustration towards me for requesting my full order.After retrieving my full order I decided to park and check my food for freshness because in the past I have encountered cold food from this exact location but decided not to bother going through the hassle of returning the order. After checking my order I noticed one of my food items was cold so I then decided to return to the drive thru and request a fresh order. I purposely requested the manager to alleviate any unpleasant encounters with the drive thru employee since he previously showed signs of frustration towards me. With hopes that the manager would be able to accommodate, I was sadly mistaken and instead she told that there was no way my order was old since both of my food items were from the same batch. Had she taken the order back to verify for herself she would have been able to visually see the difference in color and texture. It’s not very hard to tell if fried chicken is old or fresh, warm or cold.She was remorseless as she retrieved my food and told me that a freshly made order would take 10 minutes. I agreed to waiting for a fresh order and within seconds of her walking away the young man working the drive thru as well as another young man whom I assume was tasked with working the front counter/lobby instructed me to drive forward near the side door before closing the window. I hesitated to pull off and sat parked at the drive thru window because of the discomfort I felt as they all collectively went back to prepare my “fresh” order.I felt like they might’ve been attempting to tamper with my order so I just wanted to keep an eye on the process. The three employees including the manager were all hovered over the food prep station which led to my suspicion. After a couple seconds the two young men (cashiers) returned to the drive thru window, not asking but instructing me to park near the side door. I expressed to the pair that I would like to wait where I was since I was the only driver in the drive thru. The front counter/lobby cashier rudely told me to park near the side door while my order was being re-made because their “drive thru time is more important than my order being remade, according to their district manager”. I was baffled and deeply offended by his statements but however decided to oblige.After several minutes of waiting, I received my order. However, due to my unpleasant encounter I no longer felt it was safe to eat. My personal experience at this Popeyes location was absolutely terrible and I would not recommend anyone who cares about quality food service to eat here.
Atmosphere: 1
Food: 1
Service: 1
Joseph Ables
Charged me for two ranch… got my order wrong. Very rude workers.
Atmosphere: 1
Food: 3
Service: 1
Heather Henderson
Always have to check the bags. It is NEVER correct. Love their food, now if they could train their employees like chic fil a, then they would be golden.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Sandwiches, Red Beans and Rice
Matt Schneider
Got there 30 min before close and couldn’t get almost half the menu due to needing to make it. Bad location.
Service: 1
Sergio Alberto
I order my food online and it took 30 minutes to get it completed for me. I’ll understand how you can still be late with a curbside pick up.
Atmosphere: 1
Food: 5
Service: 1
Jaycie Bice
The gentleman working the front and packing orders was super sweet and fast! They were slammed but still had great hospitality.
We ordered a 12 piece chicken meal went there to pick it up. The app told us to be there at 7:35. Food was not ready we had to wait. We asked the gentleman if he can change up the order and he told us that all he can do is give us all dark meat instead of white meat as we were asking for white meat. Then all he gave us was dark meat. If you work at a chicken place you should know the difference between white meat and dark meat.
Atmosphere: 1
Food: 4
Service: 1
Rick N
It's Popeyes! You either get a good location or a not so good location. This place was okay. The rude customer was entertaining as well!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Sandwiches
Six A.
For the third time in as many months, popeye's ripped me off. They seem to have gotten away from fresh made food. They now serve disgusting rancid oil fried food. They are always out of many of the chicken parts so making up a family size order is always a problem. Not to mention the poor service I received from window kid who barley speaks English who barley gave me back my debit card and NO receipt... Popeyes .. take your stinky poor tasting chicken and leave our area!
N H
Friendly staff, very clean, quick service, and probably the best quality Popeyes fried chicken i’ve had!
This is the most unprofessional establishment I have ever visited in my entire life. I would give ZERO stars if I could! I placed a mobile order, and when I went to the cashier and gave my name, she said they were working on it. I noticed that people who came in after me had gotten their food. When I looked at the time, 20 minutes had gone by. When I asked about the status of my order, the cashier stated that the receipt was never printed and they had never started the order. I was on my lunch break and didn't have much time left, so I asked if they could just cancel the order, and she said they cannot cancel online orders and give them 8 minutes for blackend tenders. When I mentioned that I had already been waiting for 20 minutes and didn't have much time, she LOUDLY said it was not my fault, so don't be mad at me; the system did not print your receipt, and we are understaffed. I immediately asked for the manager and voiced my concern, and she pouted before vanishing into the back of the restaurant. I was amazed at how the staff expected me to gleefully accept subpar service. When I get my order, which at this point I had to carefully watch being prepared, the server throws it on the counter and walks away. She deliberately put three of the wrong sauces in the bag to top off her callowness. I was so shocked that I attempted to call corporate before even leaving the store. That is a whole other story, as you cannot get a person on the phone and you can only communicate through text. Needless to say, I will never visit that Popeyes location again. I'd rather eat nothing than subject myself to this type of service.
Atmosphere: 1
Food: 1
Service: 1
Yuck. Every piece of chicken looked like this and was cold. Placed an order online but they didn’t even START to get it ready till I got there. When I did get there I had to wait for someone to come to the counter. I’ll never come to this location again.
Atmosphere: 1
Food: 1
Service: 1
Manager very helpful with a large order for a team party!
Atmosphere: 5
Food: 5
Service: 5
HOW ARE YOU A CHICKEN PLACE, AND OUT OF CHICKEN???!!!!
Atmosphere: 1
Food: 1
Service: 1
On Tuesday, December 19th 2023, at about 9pm I arrived in the drive thru to pick up my mobile order. Upon pulling up to the drive thru window the young man that greeted me confirmed my order and handed me a bag containing only a portion of my order. Unaware of this mistake I drove forward near the side door to check my order and discovered some food was missing. I then reversed and returned to the drive thru window to request the rest of my order. When I notified the young man of my missing item I immediately felt uncomfortable as he displayed frustration towards me for requesting my full order.After retrieving my full order I decided to park and check my food for freshness because in the past I have encountered cold food from this exact location but decided not to bother going through the hassle of returning the order. After checking my order I noticed one of my food items was cold so I then decided to return to the drive thru and request a fresh order. I purposely requested the manager to alleviate any unpleasant encounters with the drive thru employee since he previously showed signs of frustration towards me. With hopes that the manager would be able to accommodate, I was sadly mistaken and instead she told that there was no way my order was old since both of my food items were from the same batch. Had she taken the order back to verify for herself she would have been able to visually see the difference in color and texture. It’s not very hard to tell if fried chicken is old or fresh, warm or cold.She was remorseless as she retrieved my food and told me that a freshly made order would take 10 minutes. I agreed to waiting for a fresh order and within seconds of her walking away the young man working the drive thru as well as another young man whom I assume was tasked with working the front counter/lobby instructed me to drive forward near the side door before closing the window. I hesitated to pull off and sat parked at the drive thru window because of the discomfort I felt as they all collectively went back to prepare my “fresh” order.I felt like they might’ve been attempting to tamper with my order so I just wanted to keep an eye on the process. The three employees including the manager were all hovered over the food prep station which led to my suspicion. After a couple seconds the two young men (cashiers) returned to the drive thru window, not asking but instructing me to park near the side door. I expressed to the pair that I would like to wait where I was since I was the only driver in the drive thru. The front counter/lobby cashier rudely told me to park near the side door while my order was being re-made because their “drive thru time is more important than my order being remade, according to their district manager”. I was baffled and deeply offended by his statements but however decided to oblige.After several minutes of waiting, I received my order. However, due to my unpleasant encounter I no longer felt it was safe to eat. My personal experience at this Popeyes location was absolutely terrible and I would not recommend anyone who cares about quality food service to eat here.
Atmosphere: 1
Food: 1
Service: 1
Charged me for two ranch… got my order wrong. Very rude workers.
Atmosphere: 1
Food: 3
Service: 1
Always have to check the bags. It is NEVER correct. Love their food, now if they could train their employees like chic fil a, then they would be golden.
Atmosphere: 4
Food: 3
Service: 3
Recommended dishes: Sandwiches, Red Beans and Rice
Got there 30 min before close and couldn’t get almost half the menu due to needing to make it. Bad location.
Service: 1
I order my food online and it took 30 minutes to get it completed for me. I’ll understand how you can still be late with a curbside pick up.
Atmosphere: 1
Food: 5
Service: 1
The gentleman working the front and packing orders was super sweet and fast! They were slammed but still had great hospitality.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
We ordered a 12 piece chicken meal went there to pick it up. The app told us to be there at 7:35. Food was not ready we had to wait. We asked the gentleman if he can change up the order and he told us that all he can do is give us all dark meat instead of white meat as we were asking for white meat. Then all he gave us was dark meat. If you work at a chicken place you should know the difference between white meat and dark meat.
Atmosphere: 1
Food: 4
Service: 1
It's Popeyes! You either get a good location or a not so good location. This place was okay. The rude customer was entertaining as well!
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Sandwiches
For the third time in as many months, popeye's ripped me off. They seem to have gotten away from fresh made food. They now serve disgusting rancid oil fried food. They are always out of many of the chicken parts so making up a family size order is always a problem. Not to mention the poor service I received from window kid who barley speaks English who barley gave me back my debit card and NO receipt... Popeyes .. take your stinky poor tasting chicken and leave our area!
Friendly staff, very clean, quick service, and probably the best quality Popeyes fried chicken i’ve had!
Atmosphere: 5
Food: 5
Service: 5
Cashier was so nice and polite. Food was
Atmosphere: 5
Food: 5
Service: 5