Every time I go this place is amazing! Food is hot and great! The Drive thru service is phenomenal!
Atmosphere: 5
Food: 5
Service: 5
Kara D
Wasted gas because there's not a close one and love the blizzards but got Rude, No compassion. Hardly anyone speaks English. Was 2 dollars short(sure in The Woodlands business must be short đ)by accident and instead of helping, I guess just wasted it by throwing it away.And the supplies cost how much to make the blizzard? not five dollars..guess why was so easy to just dispose unused products and waste it.Great empathy. Don't waste your gas or hard earned money on a business that doesn't care about customers or are bilingual and speak english
Quad Wells
I visited this location some days ago, Friday. I was completely turned off by the way I was treated. Long story short I am of a darker hue and so is my daughter . I stopped by this location bc my daughter had the greatest day and I as her mom wanted to reward her.Driving up to the intercom we realized it didnât work or no one was responding , either way we pulled up to the window and the manager decided to stare at us before, approaching it to ask what we wanted . This took all of 5 minutes of waiting . When he came to the window , instead of asking me what I wanted he found it professional to go back and forth with me as to why I didnât use the intercom. I asked him who he was and with his broken English said I am the manaher. I told him so am I and he should not be on the front line. He then slammed the window in our faces . I sat there but he never came back to take our order, he just serviced cars through another door of the establishment. We left and as I drove home I explained to my daughter why she wasnât able to get ice cream for the evening . Returning on Monday after day care pickup. we were able to use the intercom and drove to the paying window . To our surprise the same individual was there, when he realized it was me . He stared in shock and again took his sweet precious time to approach the window. When he opened the window I immediately asked him his name. Angry and beyond annoyed with his indolent attitude and poor customer service . He refused to give me his name responding by saying he donât know his name .Furious, I parked my car and went inside the establishment and asked one of the workers his name and lord and behold it was shared .The dummy name is Cesar . What a clown,and a true waste of opportunity for the person who is being deprived of this position because he exist in it . Upper management dropped the ball on this one . Cesarâs existence is beyond an epic FAIL in management @ The DQ!
Atmosphere: 1
Service: 1
Leticia Garcia
Good fast food, great tacos. Friendly employees and super clean dining area.
Atmosphere: 5
Food: 5
Service: 5
Pam Zapalac
Tacos are great!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Tacos
Mary J Johnson
Excellent food and service. Went thru drive thru.
Food: 5
Service: 5
Saundra ONeal
I love Dairy Queen ice cream
Atmosphere: 4
Food: 4
Service: 4
L C
Spicy chicken meal was good!! Food was hot and fresh. The fries were just made and so was the chicken. Cesar took care of us. He was very welcoming and friendly. Great customer service!! Restaurant very well kept. They are quick to come clean tables or sweep when customers leave. The crew is friendly, attentive, great attitudes!!
Atmosphere: 5
Food: 5
Service: 5
Anna Lopez
William was a great employee, was very attentive, polite and quick.
Atmosphere: 5
Food: 5
Service: 5
Grandpa HC
Bad bad really bad customer service. I downloaded the DQ Texas app, to get a free introductory blizzard of any size. I told them at the drive through I downloaded the app and was redeeming it for a free blizzard. They said to show it to them at the window. So I selected this store to redeem it at and hit redeem as I drove to the window. When I hit redeem, a QR code popped up and a countdown timer started in which I had to redeem the offer. When I got to the window the cashier tried to scan it but it didnât work. They said they could not honor the QR code because it was the Texas app. He told me to drive to another DQ because they donât honor that app. I told them their store was listed on the app as a redemption location. And I explained that there was a countdown timer which had already started in which to redeem the blizzard, and I wouldnât make it in time to another location. But he still wouldnât honor it. I asked to speak to the manager. There was not one on site. They called I believe it was Jose. He refused to honor it as well. Jose apparently told the employee that none of the woodlands DQs will honor the app. Well geez. Tell me that next time before I click redeem so Iâm not out a blizzard guys. Not cool.
The cashier was nice, but the guys in the back were playing around instead of fixing my food. The food was good.
Atmosphere: 2
Food: 4
Service: 2
GregandKaren âGreg\u0026Karenâ Kaye
Date night for Karen and I and always has been for the last 3 years!!! Bailey loves the puppy cups
Atmosphere: 5
Food: 5
Service: 5
Jennifer Dimalanta
Iâve always had a normal experience at this DQ. Today at 6:48, I ordered a large cheese bite, and it was filled exactly halfway. Make sure to check before leaving!đ
Food: 1
Kelly H
Great great great customer service!
Atmosphere: 5
Food: 5
Service: 5
Chris M
đđŠ Every time I visit Dairy Queen, the food is always hot, fresh, and served fairly quickly. The staff are generally okayânot overly friendly, but they get the job done. The restaurant usually looks clean and well-kept, which makes for a pleasant dining experience. Overall, itâs a reliable spot for a quick meal or a sweet treat.
Every time I go this place is amazing! Food is hot and great! The Drive thru service is phenomenal!
Atmosphere: 5
Food: 5
Service: 5
Wasted gas because there's not a close one and love the blizzards but got Rude, No compassion.
Hardly anyone speaks English. Was 2 dollars short(sure in The Woodlands business must be short đ)by accident and instead of helping, I guess just wasted it by throwing it away.And the supplies cost how much to make the blizzard? not five dollars..guess why was so easy to just dispose unused products and waste it.Great empathy.
Don't waste your gas or hard earned money on a business that doesn't care about customers or are bilingual and speak english
I visited this location some days ago, Friday. I was completely turned off by the way I was treated. Long story short I am of a darker hue and so is my daughter . I stopped by this location bc my daughter had the greatest day and I as her mom wanted to reward her.Driving up to the intercom we realized it didnât work or no one was responding , either way we pulled up to the window and the manager decided to stare at us before, approaching it to ask what we wanted . This took all of 5 minutes of waiting . When he came to the window , instead of asking me what I wanted he found it professional to go back and forth with me as to why I didnât use the intercom. I asked him who he was and with his broken English said I am the manaher. I told him so am I and he should not be on the front line. He then slammed the window in our faces . I sat there but he never came back to take our order, he just serviced cars through another door of the establishment. We left and as I drove home I explained to my daughter why she wasnât able to get ice cream for the evening . Returning on Monday after day care pickup. we were able to use the intercom and drove to the paying window . To our surprise the same individual was there, when he realized it was me . He stared in shock and again took his sweet precious time to approach the window. When he opened the window I immediately asked him his name. Angry and beyond annoyed with his indolent attitude and poor customer service . He refused to give me his name responding by saying he donât know his name .Furious, I parked my car and went inside the establishment and asked one of the workers his name and lord and behold it was shared .The dummy name is Cesar . What a clown,and a true waste of opportunity for the person who is being deprived of this position because he exist in it . Upper management dropped the ball on this one . Cesarâs existence is beyond an epic FAIL in management @
The DQ!
Atmosphere: 1
Service: 1
Good fast food, great tacos.
Friendly employees and super clean dining area.
Atmosphere: 5
Food: 5
Service: 5
Tacos are great!
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Tacos
Excellent food and service. Went thru drive thru.
Food: 5
Service: 5
I love Dairy Queen ice cream
Atmosphere: 4
Food: 4
Service: 4
Spicy chicken meal was good!! Food was hot and fresh. The fries were just made and so was the chicken. Cesar took care of us. He was very welcoming and friendly. Great customer service!! Restaurant very well kept. They are quick to come clean tables or sweep when customers leave. The crew is friendly, attentive, great attitudes!!
Atmosphere: 5
Food: 5
Service: 5
William was a great employee, was very attentive, polite and quick.
Atmosphere: 5
Food: 5
Service: 5
Bad bad really bad customer service. I downloaded the DQ Texas app, to get a free introductory blizzard of any size. I told them at the drive through I downloaded the app and was redeeming it for a free blizzard. They said to show it to them at the window. So I selected this store to redeem it at and hit redeem as I drove to the window. When I hit redeem, a QR code popped up and a countdown timer started in which I had to redeem the offer. When I got to the window the cashier tried to scan it but it didnât work. They said they could not honor the QR code because it was the Texas app. He told me to drive to another DQ because they donât honor that app. I told them their store was listed on the app as a redemption location. And I explained that there was a countdown timer which had already started in which to redeem the blizzard, and I wouldnât make it in time to another location. But he still wouldnât honor it. I asked to speak to the manager. There was not one on site. They called I believe it was Jose. He refused to honor it as well. Jose apparently told the employee that none of the woodlands DQs will honor the app. Well geez. Tell me that next time before I click redeem so Iâm not out a blizzard guys. Not cool.
Restaurantji Recommends
The cashier was nice, but the guys in the back were playing around instead of fixing my food. The food was good.
Atmosphere: 2
Food: 4
Service: 2
Date night for Karen and I and always has been for the last 3 years!!!
Bailey loves the puppy cups
Atmosphere: 5
Food: 5
Service: 5
Iâve always had a normal experience at this DQ. Today at 6:48, I ordered a large cheese bite, and it was filled exactly halfway. Make sure to check before leaving!đ
Food: 1
Great great great customer service!
Atmosphere: 5
Food: 5
Service: 5
đđŠ
Every time I visit Dairy Queen, the food is always hot, fresh, and served fairly quickly. The staff are generally okayânot overly friendly, but they get the job done. The restaurant usually looks clean and well-kept, which makes for a pleasant dining experience. Overall, itâs a reliable spot for a quick meal or a sweet treat.
Atmosphere: 4
Food: 5
Service: 4
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