Waste of time! We arrived at our reserved time, hostess seemed annoyed we spoke to her, however she took us to our table. We sat there for 5 minutes with no one coming to greet or even serve us water - as the table behind us was seated and instantly given water. I went to the hostess stand and asked the hostess who begrudgingly walked over and finally gave us water, and didn't speak a word the entire process. We sat there and waited another few minutes and still no one came to the table for our order - FYI the place is not that big. Finally had enough and got up and left. Place looked nice, food quality unknown, pathetic service and treatment. DO BETTER!
Atmosphere: 2
Service: 1
JamieN
Great spot to catch a sunset with friends and enjoy a craft cocktail!
Atmosphere: 5
Adrian Lopez
The views were great and the food was delicious. The atmosphere was cozy.
Service could have been better. We ordered appetizers and they took long to get us small plates for them. They also forgot an entree for one of us in the party and had to rush the order.
Atmosphere: 5
Food: 5
Service: 3
GB34
I don't live in Waco, but somehow ended up at this spot. The food and the atmosphere were great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mushroom Risotto
Thomas Brock
The filet was amazing, the service was fantastic, Loved the roof top view!
Atmosphere: 5
Food: 5
Service: 5
Kevin Neyman
The perfect place!
Lauren was our server and she was the most respectful, considerate , engaging , professional, funny, attentive server I’ve had in ages . She really made our dining experience a most memorable one! She is management material for sure. She presented some of the best tasting dishes anywhere in the Waco area, well done chefs and kitchen staff, we went home more than satisfied! I will definitely recommend this place to anyone interested in a fine dining experience in the heart of Texas .
Parking: Prompt, courteous valet parking.
Atmosphere: 5
Food: 5
Service: 5
Beth Mcavoy
Food was average. Service was excellent
Atmosphere: 4
Food: 3
Service: 5
Jordan Hilliard
We celebrated our first date anniversary/early wedding anniversary at Bertie’s on the Roof at hotel 1928.
Our waitress, Lauren was phenomenal and treated us so well. She provided us with amazing recommendations and helped make our evening a wonderful time.
It was such a magical and wonderful evening.
Atmosphere: 5
Food: 5
Service: 5
Brock Bell
All around a great experience. They were a little short handed leading to a several minute wait to be acknowledged for seating, but the team was great and the food was excellent. The crispy sweet potatoes were insane!
Atmosphere: 5
Food: 5
Service: 5
Charlene Charette
Jill was a fabulous server offering suggestions for dinner choices and answering our questions with patience and poise. Dinner was perfect! I had the salmon and changed up the sides to my liking which was not a problem with Jill. My husband had the filet which was tender and cooked perfectly to his liking. Dr. Pepper brownie was amazing. More specialty martini choices and appetizer choices would have been nice, but overall it was a great experience! Bertie’s was a wonderful choice for dinner !!
I am very disappointed with the way everything was running. Me and a couple of my friends ended up going to the rooftop because the down stairs bar was over capacity and there wasnt any bartenders that could service us! The upstairs only had ONE bartender & i think her name was ALEX and she was WONDERFUL ! very fast and productive she tried her best to get all of us serviced as fast as she could ! she was so sweet and lovely , she also made us laugh while she made the drinks ! GO ALEX .Hopefully alex leaves and finds something worth her potential !
Atmosphere: 1
Food: 2
Service: 2
Bonnie Butler
We had reservations and were seated right away. The service was very slow. We were seated next to the restroom and couldn't see the serving window. The bathroom view wasn't great, considering when we got there, there were many open tables. The food sat in the window for a long time before it was served. The food was OK, nothing special and cold by the time we got it. I had high expectations but was disappointed. I probably wouldn't go again. ?
Atmosphere: 3
Food: 4
Service: 3
John Lacey
We were in town and saw the rooftop and thought how fun that would be for dinner. Little did we know the service from the entire staff would be excellent. Gabby is a beautiful person and brings her passion to please, her ability and explain different dishes and what to expect is genuine. We had fun with some signature cocktails, views from the rooftop and laughs in the restaurant. The theme from the roaring 30's is perfect. To be able to model and create the feel is magical. I want to dress in the era and come back. Fantastic evening. Thanks to the entire staff for a job well done.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mushroom Risotto
Claire Ellerbrock
My husband and I had dinner and drinks here and the atmosphere and service was exceptional! We ordered the mushroom risotto and the chicken and both were delicious. We sat outside before and ordered drinks and the views of downtown Waco were beautiful!
Waste of time!
We arrived at our reserved time, hostess seemed annoyed we spoke to her, however she took us to our table. We sat there for 5 minutes with no one coming to greet or even serve us water - as the table behind us was seated and instantly given water. I went to the hostess stand and asked the hostess who begrudgingly walked over and finally gave us water, and didn't speak a word the entire process. We sat there and waited another few minutes and still no one came to the table for our order - FYI the place is not that big. Finally had enough and got up and left. Place looked nice, food quality unknown, pathetic service and treatment. DO BETTER!
Atmosphere: 2
Service: 1
Great spot to catch a sunset with friends and enjoy a craft cocktail!
Atmosphere: 5
The views were great and the food was delicious. The atmosphere was cozy.
Service could have been better. We ordered appetizers and they took long to get us small plates for them. They also forgot an entree for one of us in the party and had to rush the order.
Atmosphere: 5
Food: 5
Service: 3
I don't live in Waco, but somehow ended up at this spot. The food and the atmosphere were great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mushroom Risotto
The filet was amazing, the service was fantastic, Loved the roof top view!
Atmosphere: 5
Food: 5
Service: 5
The perfect place!
Lauren was our server and she was the most respectful, considerate , engaging , professional, funny, attentive server I’ve had in ages . She really made our dining experience a most memorable one! She is management material for sure.
She presented some of the best tasting dishes anywhere in the Waco area, well done chefs and kitchen staff, we went home more than satisfied! I will definitely recommend this place to anyone interested in a fine dining experience in the heart of Texas .
Parking: Prompt, courteous valet parking.
Atmosphere: 5
Food: 5
Service: 5
Food was average. Service was excellent
Atmosphere: 4
Food: 3
Service: 5
We celebrated our first date anniversary/early wedding anniversary at Bertie’s on the Roof at hotel 1928.
Our waitress, Lauren was phenomenal and treated us so well. She provided us with amazing recommendations and helped make our evening a wonderful time.
It was such a magical and wonderful evening.
Atmosphere: 5
Food: 5
Service: 5
All around a great experience. They were a little short handed leading to a several minute wait to be acknowledged for seating, but the team was great and the food was excellent. The crispy sweet potatoes were insane!
Atmosphere: 5
Food: 5
Service: 5
Jill was a fabulous server offering suggestions for dinner choices and answering our questions with patience and poise. Dinner was perfect! I had the salmon and changed up the sides to my liking which was not a problem with Jill. My husband had the filet which was tender and cooked perfectly to his liking. Dr. Pepper brownie was amazing. More specialty martini choices and appetizer choices would have been nice, but overall it was a great experience! Bertie’s was a wonderful choice for dinner !!
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Great Music. Great drinks. Greet view. Loved it.
Atmosphere: 5
Service: 5
I am very disappointed with the way everything was running. Me and a couple of my friends ended up going to the rooftop because the down stairs bar was over capacity and there wasnt any bartenders that could service us! The upstairs only had ONE bartender & i think her name was ALEX and she was WONDERFUL ! very fast and productive she tried her best to get all of us serviced as fast as she could ! she was so sweet and lovely , she also made us laugh while she made the drinks ! GO ALEX .Hopefully alex leaves and finds something worth her potential !
Atmosphere: 1
Food: 2
Service: 2
We had reservations and were seated right away. The service was very slow. We were seated next to the restroom and couldn't see the serving window. The bathroom view wasn't great, considering when we got there, there were many open tables. The food sat in the window for a long time before it was served. The food was OK, nothing special and cold by the time we got it. I had high expectations but was disappointed. I probably wouldn't go again. ?
Atmosphere: 3
Food: 4
Service: 3
We were in town and saw the rooftop and thought how fun that would be for dinner. Little did we know the service from the entire staff would be excellent. Gabby is a beautiful person and brings her passion to please, her ability and explain different dishes and what to expect is genuine. We had fun with some signature cocktails, views from the rooftop and laughs in the restaurant. The theme from the roaring 30's is perfect. To be able to model and create the feel is magical. I want to dress in the era and come back. Fantastic evening. Thanks to the entire staff for a job well done.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mushroom Risotto
My husband and I had dinner and drinks here and the atmosphere and service was exceptional! We ordered the mushroom risotto and the chicken and both were delicious. We sat outside before and ordered drinks and the views of downtown Waco were beautiful!
Atmosphere: 5
Food: 5
Service: 5
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