Very disappointed was there last night (Saturday August 10) for a family gathering of 12. Appetizer not brought out before meal some pizza's not cooked all the way, couple not even cut, never got my salad had to get the server attention just to finally get it. One pizza made wrong so they had to remake it but no one ever came to let us know we had to flag her down just to find out. She had a hard time getting orders right. My husband ordered anchovies one the side but didn't get them so had to get her attention again just to find out they were out. Have been going there for years but after last night not sure we will be back.
Gary Lowe
Best place to eat in waco
Atmosphere: 5
Food: 5
Service: 5
Kyrie Hedlund
No exaggeration, this place was a terrible experience. We were seated quickly, but it took 10 minutes for the server to even greet us and take a drink order despite walking by us multiple times and peeking out from the back even more times. Another 5+ minutes to bring two teas out. We start placing our order for her to interrupt and stop us to go get a notepad to write it down on (2 orders of the pizza bread appetizer and 2 small pizzas). After placing the order, the pizza bread came out about 30 minutes (no joke) later and was already cold and soggy. My husband’s pizza came out about 10 minutes after that which was also cold already.. no sign of my pizza anywhere. Another server stopped by and asked if we were doing okay and said she would check on the status. Never heard back from her. Fast forward another 5ish minutes and who I assume to either be owner or manager comes out and asks, repeats the same line of checking on it. Comes back and tries to rectify the situation by explaining the cook put my pizza on the broken belt and nobody realized it never cooked. She offered the pizza for free, but we settled on 1/2 off since we’re not looking for anything free, and claimed pizza would be out in 5-6 minutes. 15 minutes later, another server finally goes to check on it. At this point, we were just done and asked for the pizza to be put into a box and check brought out. After giving our card to pay, it took another 10 minutes to get the card back and receipt so we could finally leave. An hour and a half for terrible service, cold and soggy food, and a missing pizza. Never again!
Atmosphere: 1
Food: 1
Service: 1
Carla Baker
Pizza was good. We never got our cheese sticks. Our waitress acted like she was forced to be there.
Atmosphere: 3
Food: 4
Service: 2
Uddham Soto
I grew up eating here and in menu has never changed, just the prices. This is an old tired menu with sky rocketing prices. It's a shame that this place is not gonna make it with this current menu and pricing. I give them 5 years before collapse.
Atmosphere: 5
Food: 2
Service: 3
Joe Spoon
Pizza is always good. Service is bad.
Atmosphere: 3
Food: 5
Service: 1
Whitten Household
Stood there for about 15 mins. Only one table dining. At least 4 employees saw us and walked by with no greeting or acknowledgement whatsoever. After 15 mins of being willfully ingnored by several people we left. So unfortunate, used to be my favorite place to eat. Now I'll never be back.
Atmosphere: 1
Food: 1
Service: 1
Gigi Keller
Just left this place of business. We stood at the front waiting to be seated and we're seen yet not spoken to for approx 10 minutes. At least to be told " we are short staffed be with you in a minute" would have been nice. We finally just left. We won't be back. They don't have time for my family, so in the future my family doesn't have time for this place of business. Makes me sad, I've eaten here before and had good service and good pizza. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
Rachel Cedars
We did have a big party but our service was not great, pretty slow. There should've been more than 1 person working it. Food was okay. Atmosphere got 5 starts because the hidden doors to hidden rooms was pretty cool! I'm sure I'll be back w less people so, we'll see how that goes..
Atmosphere: 5
Food: 3
Service: 1
Darrell Bennett
I have neverhad a bad experience and I been going for over 35 years!!!…
I Google reviewed great local restaurants to try while in town and Rollos didn't disappoint! You won't leave hungry, their Pizza is as good as the online hype says it is, and my waitress, Cameron, was attentive and great personality. I'll be back when I'm in Waco for sure.
Atmosphere: 5
Food: 5
Service: 5
Beth Boecker
Loved this pizza
Atmosphere: 5
Food: 5
Service: 5
Jason Eggleston
The best pizza joint ever. Unbelievable pizza and great atmosphere, the place has been exactly the same since the mid 80’s.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Works Pizza
Claire Braaten
Nonexistent service.
Atmosphere: 1
Food: 1
Service: 1
Daniel Servaes
Everywhere was dirty and the waitress didn’t care at all about her job.
Very disappointed was there last night (Saturday August 10) for a family gathering of 12. Appetizer not brought out before meal some pizza's not cooked all the way, couple not even cut, never got my salad had to get the server attention just to finally get it. One pizza made wrong so they had to remake it but no one ever came to let us know we had to flag her down just to find out. She had a hard time getting orders right. My husband ordered anchovies one the side but didn't get them so had to get her attention again just to find out they were out. Have been going there for years but after last night not sure we will be back.
Best place to eat in waco
Atmosphere: 5
Food: 5
Service: 5
No exaggeration, this place was a terrible experience. We were seated quickly, but it took 10 minutes for the server to even greet us and take a drink order despite walking by us multiple times and peeking out from the back even more times. Another 5+ minutes to bring two teas out. We start placing our order for her to interrupt and stop us to go get a notepad to write it down on (2 orders of the pizza bread appetizer and 2 small pizzas). After placing the order, the pizza bread came out about 30 minutes (no joke) later and was already cold and soggy. My husband’s pizza came out about 10 minutes after that which was also cold already.. no sign of my pizza anywhere. Another server stopped by and asked if we were doing okay and said she would check on the status. Never heard back from her. Fast forward another 5ish minutes and who I assume to either be owner or manager comes out and asks, repeats the same line of checking on it. Comes back and tries to rectify the situation by explaining the cook put my pizza on the broken belt and nobody realized it never cooked. She offered the pizza for free, but we settled on 1/2 off since we’re not looking for anything free, and claimed pizza would be out in 5-6 minutes. 15 minutes later, another server finally goes to check on it. At this point, we were just done and asked for the pizza to be put into a box and check brought out. After giving our card to pay, it took another 10 minutes to get the card back and receipt so we could finally leave. An hour and a half for terrible service, cold and soggy food, and a missing pizza. Never again!
Atmosphere: 1
Food: 1
Service: 1
Pizza was good. We never got our cheese sticks. Our waitress acted like she was forced to be there.
Atmosphere: 3
Food: 4
Service: 2
I grew up eating here and in menu has never changed, just the prices. This is an old tired menu with sky rocketing prices. It's a shame that this place is not gonna make it with this current menu and pricing. I give them 5 years before collapse.
Atmosphere: 5
Food: 2
Service: 3
Pizza is always good. Service is bad.
Atmosphere: 3
Food: 5
Service: 1
Stood there for about 15 mins. Only one table dining. At least 4 employees saw us and walked by with no greeting or acknowledgement whatsoever. After 15 mins of being willfully ingnored by several people we left. So unfortunate, used to be my favorite place to eat. Now I'll never be back.
Atmosphere: 1
Food: 1
Service: 1
Just left this place of business. We stood at the front waiting to be seated and we're seen yet not spoken to for approx 10 minutes. At least to be told " we are short staffed be with you in a minute" would have been nice. We finally just left. We won't be back. They don't have time for my family, so in the future my family doesn't have time for this place of business. Makes me sad, I've eaten here before and had good service and good pizza. Very disappointed.
Atmosphere: 1
Food: 1
Service: 1
We did have a big party but our service was not great, pretty slow. There should've been more than 1 person working it. Food was okay. Atmosphere got 5 starts because the hidden doors to hidden rooms was pretty cool! I'm sure I'll be back w less people so, we'll see how that goes..
Atmosphere: 5
Food: 3
Service: 1
I have neverhad a bad experience and I been going for over 35 years!!!…
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
I Google reviewed great local restaurants to try while in town and Rollos didn't disappoint! You won't leave hungry, their Pizza is as good as the online hype says it is, and my waitress, Cameron, was attentive and great personality. I'll be back when I'm in Waco for sure.
Atmosphere: 5
Food: 5
Service: 5
Loved this pizza
Atmosphere: 5
Food: 5
Service: 5
The best pizza joint ever. Unbelievable pizza and great atmosphere, the place has been exactly the same since the mid 80’s.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: The Works Pizza
Nonexistent service.
Atmosphere: 1
Food: 1
Service: 1
Everywhere was dirty and the waitress didn’t care at all about her job.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: The Works Pizza, The Works
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