I ordered online showed up early and my burrito was ice-cold when i pay $20 for a meal i except it to be warm really disappointed and i advised you to go somewhere else as they don't care about customer service. I won't be back ever.
Atmosphere: 3
Food: 1
Service: 3
Fernanda Fernández
Good happy?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla
GEOFF CHADWICK
I don’t typically leave a review but this most recent experience was by far the worst dining experience I have ever had and I ordered the food online to go.First and foremost, when I show up 10 minutes after the online estimator said the food would be done then I expect to walk in, grab my food, and leave. But not only was the food not finished yet but it hadn’t even been started to be made. So I asked for a refund and to cancel my order and I would be on my way. This where things get very interesting. I am told that they can’t refund my money bc the order is closed. I asked why the order was closed when they haven’t even started it and I just get stared at. So I ask for a manager. Manager comes over and also refused to refund my money and said to call support/door dash. I hadn’t ordered through door dash. I ordered direct through their website. So come to find out the store was closing orders so that their “times” weren’t affected on their reports. Well this also effects the online ordering process bc when they close out an order it removes it from their queue. Which in turn compounds their online ordering process bc now anyone else behind me will receive incorrect quote times bc the store appears to be “caught up”. Well tell that to the dozen or so people that are all standing there waiting for their food and the food they do receive is incorrect. Like the guy just before me that didn’t get is side order of chips. And then they give him a partial amount that was crushed and tell him that they don’t have any more. Then there was the lady that was waiting for 30 minutes for her pies. And another lady who waited 25 minutes for her children’s quesadilla. And finally they give me mine (nearly an hour after the order was placed and 24 minutes past the due time) and it’s not made correctly and at this point I’m ignored even when trying to address employees. When I asked for contact numbers from the manager she refused to give them to me. So I brought my improperly made food home and discarded mine. Fortunately my wife’s and my toddlers food was complete (bc the toddler was also having a come apart bc she was hungry hence why we ordered online so it was supposed to be ready once we got to the store). Michelle at the support line was awesome and can’t say better things about her. I refuse to go back to this particular location and beings it’s closest to my home will likely choose different establishments to do business with instead of cafe rio. I would really encourage a regional manager or owner to reach out to hear first hand.
Atmosphere: 1
Food: 2
Service: 1
Garth Jensen
Online ordered and email said would be ready at 9:18 pm. At 10 pm they finally got it ready and then when I got home it was only a 1/8 right.Sad after waiting almost an hour too get 3 things and have it not be right.
Cafe Rio is always a good option. This location is nice with plenty of seats available. We had a lovely coworker's lunch. I had the pork salad that's always tasty.
worst cafe Rio food we've ever had..salads each had 3 pieces of meat on them,no chips ,no guac.,no salsa..burritos had few pieces of steak,paid for extra,plus no sauce cheese or other toppings..paid alot for LESS than subpare
Atmosphere: 1
Service: 1
Nick Jex
Broo talk about a waste of time man. Placed online order ready for 9:20 got there at like 9:15. Tell me why I didn't get my food till 9:45!?? Was terrible. Looked like they had one person making everything. I placed online right? Why did the line clear almost 4 different times? Terrible! Don't waste ya time. Especially with
Atmosphere: 1
Service: 1
Princess Sparkles
Our food tonight was literally the WORST we've ever had here. I paid $4 for extra meat and didn't even get a regular serving worth, they used the wrong cheese, the rice tasted off, and our queso was super watered down and runny. NOT worth $50. I could have eaten at Red Lobster for that. NOT impressed.
I was told they were out of shredded lettuce. I asked for her look in the back and she rolled her eyes and walked over to the station for puck up orders. I was given two tostadas with a wiff of lettuce and when I asked about it I was told that would be extra lettuce. I should have walked out at that point because the attitude just got worse. I've was notc asked what I wanted on anything else and the food c was slammed together and shoved down the line. I tried the location hoping it would be better than my experience with the West valley location. We used to live cafe rio and east there once a week. Is there a decent location left?
Atmosphere: 2
Food: 1
Service: 1
Amber Nicole
Cafe Rio tastes best with their winning menu! Try their fresh Limeade too! It's very addictive. although it's a bit pricey compared to Costa Vida, you can taste the difference and it's worth it!
I didn't like the service, the employees seemed to be in a hurryand I didn't like that they no longer give the 3 leches cake, I won't be buelbo for a long time, I'm sure.
Atmosphere: 1
Food: 4
Service: 1
Rebekah Dyckman
Cafe Rios food is always so fresh. The meats are always juicy and never dry. The servers greet you in Spanish but when you respond in English they respond back in English. They are very attentive and considetate.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Carne Asada
Jamie caldiero
I have been going to this cafe rio since they opened. I usually go in rather than order online. But the last 2 times we have ordered online and it's been a waste of time and money.They tell you it will be done at a certain time. When you get there you wait 25 minutes to get your order...Both times I paid 2.00 for extra meat on a tostada and I got less meat than what was on one of my husbands tacos. We order pinto beans and get black... pay a dollar more for a large dressing and get a little one. All of this is lack of attention and a mistake anyone can make when your in a hurry. But what threw me over the edge was that I ordered a nino quesadilla for my 2 year old and it was burnt to a crisp and the cheese on the inside was overdone and hard. How do you see that and just not care. You have to know a nino quesadilla is going to a small child. Who wants a burnt quesadilla.So I guess if your going to go to this location I would make sure to order in store so you can monitor what you get. But if it were me I would drive 15 minutes south to the one of the stores in south jordan. This store needs to go shadow the district location maybe they can improve a little.
I ordered online showed up early and my burrito was ice-cold when i pay $20 for a meal i except it to be warm really disappointed and i advised you to go somewhere else as they don't care about customer service. I won't be back ever.
Atmosphere: 3
Food: 1
Service: 3
Good happy?
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Quesadilla
I don’t typically leave a review but this most recent experience was by far the worst dining experience I have ever had and I ordered the food online to go.First and foremost, when I show up 10 minutes after the online estimator said the food would be done then I expect to walk in, grab my food, and leave. But not only was the food not finished yet but it hadn’t even been started to be made. So I asked for a refund and to cancel my order and I would be on my way. This where things get very interesting. I am told that they can’t refund my money bc the order is closed. I asked why the order was closed when they haven’t even started it and I just get stared at. So I ask for a manager. Manager comes over and also refused to refund my money and said to call support/door dash. I hadn’t ordered through door dash. I ordered direct through their website. So come to find out the store was closing orders so that their “times” weren’t affected on their reports. Well this also effects the online ordering process bc when they close out an order it removes it from their queue. Which in turn compounds their online ordering process bc now anyone else behind me will receive incorrect quote times bc the store appears to be “caught up”. Well tell that to the dozen or so people that are all standing there waiting for their food and the food they do receive is incorrect. Like the guy just before me that didn’t get is side order of chips. And then they give him a partial amount that was crushed and tell him that they don’t have any more. Then there was the lady that was waiting for 30 minutes for her pies. And another lady who waited 25 minutes for her children’s quesadilla. And finally they give me mine (nearly an hour after the order was placed and 24 minutes past the due time) and it’s not made correctly and at this point I’m ignored even when trying to address employees. When I asked for contact numbers from the manager she refused to give them to me. So I brought my improperly made food home and discarded mine. Fortunately my wife’s and my toddlers food was complete (bc the toddler was also having a come apart bc she was hungry hence why we ordered online so it was supposed to be ready once we got to the store). Michelle at the support line was awesome and can’t say better things about her. I refuse to go back to this particular location and beings it’s closest to my home will likely choose different establishments to do business with instead of cafe rio. I would really encourage a regional manager or owner to reach out to hear first hand.
Atmosphere: 1
Food: 2
Service: 1
Online ordered and email said would be ready at 9:18 pm. At 10 pm they finally got it ready and then when I got home it was only a 1/8 right.Sad after waiting almost an hour too get 3 things and have it not be right.
Atmosphere: 3
Food: 3
Service: 2
Recommended dishes: Rice and Pinto Beans, Pinto Beans, Sweet Pork Barbacoa
Cafe Rio is always a good option. This location is nice with plenty of seats available. We had a lovely coworker's lunch. I had the pork salad that's always tasty.
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Pork Salad, Smothered Burrito, Tortillas, Nachos, Yolanda's Chicken Tamales w Tomatillo Sauce, Enchilada Style Burrito, Sweet Pork Barbacoa, Grilled Chicken, Quesadilla
worst cafe Rio food we've ever had..salads each had 3 pieces of meat on them,no chips ,no guac.,no salsa..burritos had few pieces of steak,paid for extra,plus no sauce cheese or other toppings..paid alot for LESS than subpare
Atmosphere: 1
Service: 1
Broo talk about a waste of time man. Placed online order ready for 9:20 got there at like 9:15. Tell me why I didn't get my food till 9:45!?? Was terrible. Looked like they had one person making everything. I placed online right? Why did the line clear almost 4 different times? Terrible! Don't waste ya time. Especially with
Atmosphere: 1
Service: 1
Our food tonight was literally the WORST we've ever had here. I paid $4 for extra meat and didn't even get a regular serving worth, they used the wrong cheese, the rice tasted off, and our queso was super watered down and runny. NOT worth $50. I could have eaten at Red Lobster for that. NOT impressed.
Atmosphere: 3
Food: 1
Service: 2
Recommended dishes: Enchilada Style Burrito, Carne Asada
I was told they were out of shredded lettuce. I asked for her look in the back and she rolled her eyes and walked over to the station for puck up orders. I was given two tostadas with a wiff of lettuce and when I asked about it I was told that would be extra lettuce. I should have walked out at that point because the attitude just got worse. I've was notc asked what I wanted on anything else and the food c was slammed together and shoved down the line. I tried the location hoping it would be better than my experience with the West valley location. We used to live cafe rio and east there once a week. Is there a decent location left?
Atmosphere: 2
Food: 1
Service: 1
Cafe Rio tastes best with their winning menu! Try their fresh Limeade too! It's very addictive. although it's a bit pricey compared to Costa Vida, you can taste the difference and it's worth it!
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Pork Salad, Tortillas, Creamy Tomatillo Dressing, Sweet Pork Barbacoa
Restaurantji Recommends
I didn't like the service, the employees seemed to be in a hurryand I didn't like that they no longer give the 3 leches cake, I won't be buelbo for a long time, I'm sure.
Atmosphere: 1
Food: 4
Service: 1
Cafe Rios food is always so fresh. The meats are always juicy and never dry. The servers greet you in Spanish but when you respond in English they respond back in English. They are very attentive and considetate.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Carne Asada
I have been going to this cafe rio since they opened. I usually go in rather than order online. But the last 2 times we have ordered online and it's been a waste of time and money.They tell you it will be done at a certain time. When you get there you wait 25 minutes to get your order...Both times I paid 2.00 for extra meat on a tostada and I got less meat than what was on one of my husbands tacos. We order pinto beans and get black... pay a dollar more for a large dressing and get a little one. All of this is lack of attention and a mistake anyone can make when your in a hurry. But what threw me over the edge was that I ordered a nino quesadilla for my 2 year old and it was burnt to a crisp and the cheese on the inside was overdone and hard. How do you see that and just not care. You have to know a nino quesadilla is going to a small child. Who wants a burnt quesadilla.So I guess if your going to go to this location I would make sure to order in store so you can monitor what you get. But if it were me I would drive 15 minutes south to the one of the stores in south jordan. This store needs to go shadow the district location maybe they can improve a little.
Great food
Wonderful experience lovely food.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pork Salad, Creamy Tomatillo Dressing, Sweet Pork Barbacoa