3402 Mt Vernon Ave, Alexandria
Fast food places generally don't get more than three stars unless there's exceptional service. Not bad here; the man I think was the manager was courteous but insisted I had to download the app to get a special. Understandable for the restaurant to get the difference ($2) from the parent company. The drink was almost half of the cost of the special!
Ordered ahead on the mobile app and went to the drive thru. Their system went down so they were only accepting cash for non-preorders so the cashier told me to park and they would bring it out. Waited 20 minutes (because I thought they needed more time due to the system outage) and watched multiple workers walk food to other cars and same for the drive thru. I eventually went inside to ask and my food had been sitting on the counter the entire time. When I asked why no one brought it out or why the person didn't just tell me to come in, they wouldn't make eye contact and just muttered an insincere apology. Terrible communication among the staff.
I've been to this location 4-5 times now and have had consistently great service and food. The staff seem a bit more personable than at the two locations closer to home which I'd become accustomed to. Tonight I was helped by one of the managers "Efron".I'd placed a large order through the app right at closing which the app probably shouldn't have allowed to go through, including for some items they no longer carried.The manager was very apologetic and explained the problem and offered me various alternatives including him staying later. I felt like I was at a "Mom n Pop" restaurant talking directly with the caring owner.don't know if this is a corporate Popeyes or a Franchise, and not certain I have his name correct....but I'll definitely be back. Hopefully the owner of this franchise or the corporate powers that be, realize they have a great asset with this manager.
My name is Miss Barr I went through the drive-through because I'm handicapped I ordered 2 chicken sandwich with extra Mayo no Pickles.One for me one for my Husband they put that hot and spicy Sauce On it.OMG It also had pickles where we had to throw away because we could not eat them. So I figured I should give Them another try. We just Open them up and the same thing they loaded it with that hot sauce No Mayo They don't give you what you order. if you try to call they don't answer the phone. The young lady could not understand English so she had me pull to the window. Then she repeated my order back to me.Best she could.. Don't know if it's the people packing the order. Or where the breakdown is. Very sad to have to throw food away because you cannot eat it. Not to mention the money wasted. So I suggest check your order you will have to open the sandwich to make sure you get what you paid for. Other than that you are Out of luck no accountability !!!!! I understand mistakes but when it keeps happening there's a problem. This is the 1st bad review I have ever done I feel like this one is well deserved.???
This is probably the best Popeyes there is. They always give you extra food, they move fast, they're nice, and it is almost never crowded. The only negative experience I've had here was one time the woman at the drive through was very mean to me and then wouldn't give me an extra sauce. Which if there is a rule about sauce I've never seen any Popeyes ever practice it.
I received a promo via email and the manager was gracious to honor it even though they could not find it in their system. Me and my husband dinner in and enjoyed every bit of it. It was a very busy spot but they kept saying t clean and sanitized regardless especially the dining area.
I was trying to order the big box Combo. And the Asian Managert was rude saying that they don’t have it anymore . And I ask hen why ? You don’t have chicken? Or fries ? He said yes being rude
Pro: Location is nice and clean.Con: Prices have inflated roughly 50%. $19.00 for a five wing meal with two sides???? Wow!Time to start cooking at home.
Went to the drive up on January 14th around 7:00 pm. Very Unfriendly employee at the window. Order wasn't correct! I don't understand why it has to be that hard. You want my money but could care less if my order is right.
Was sad the butterfly shrimp is no longer on menu. The popcorn shrimp is WAY too much breading. Fries need to be more crispy. The spicy chicken sandwich and bone in are probably the best fast food chicken around. Their sauces have a little more flavor then most fast food sauces. Try some...they have tons.
Excellent I’ve ordered their Uber eats location over five times and it comes to Dc . Very fresh chicken and nuggets every time . Belicimo ❕❕❕❕❕?
This Popeyes is simply great. The food was hot and fresh, the bredding was nice and crispy, and the fries were good too. The customer service is what you expect from Popeyes, so take that as you will. I have 0 complaints! The service wasn't unbearably slow, I'd say around 2-5 minutes for a decent sized order, and the prices are fine as well. Go here for a nice quick bite and a generous portion of food!
There was no buffalo sauce in stock when I arrived. For future references, I will go elsewhere for my meals. I was looking forward to trying the spicy chicken tenders with the sauce, but it is what it is. : (
DO NOT EAT HERE!!!!!!!!!!!!!! I WAS SOLD A CHICKEN SANDWICH FILLED WITH FLOUR ON THE ENTIRE BUN. I went back to the store and the manager was completely rude and not of NO ASSISTANCE. I have contacted corporate and they will handle next steps. AGAIN DO NOT EAT HERE OR YOU'LL REGRET IT FOREVER
Horrible service. Ordered from their website and food arrived with the seal broken and food open. Was not safe to eat anything at that point. Contacted the Popeyes location and they were of no assistance and he was rude. Do not recommend eating at this location.
3402 Mt Vernon Ave, Alexandria, VA 22305