Nice kid at the window but you can tell the manager just throws anyone who shows up to work at the drive-through. They’re unfamiliar with the menu (just ordered a croissandwich meal), no price, no receipt, no hash browns with the meal…$9.88 for a croissandwich and regular black coffee. Croissandwich was good.
Atmosphere: 3
Food: 4
Service: 2
Dave Krug
4.5 stars. I had an issue here that the general manager resolved very amicably, much better than expected. She was very apologetic, and I appreciate it. They did not lose my business.
Atmosphere: 4
Food: 5
Service: 4
Anonymous A.
Absolutely awful. I ordered a hot chocolate. Not sure if the machine was broken or what but what they gave me was watered down Swiss miss. On top of that, the drive thru is painful. You wait at least 15 minutes even if there are 2 cars in front of you. I've given them many tries but will never return to this DD again.
Nurlan Valiyev
My recent experiences at Dunkin' Donuts have been marked by a couple of notable concerns that have impacted the overall satisfaction of my visits. While Dunkin' Donuts is renowned for its delicious treats and coffee offerings, the speed of service at some locations has left much to be desired.The efficiency of the service, particularly during peak hours, has been inconsistent. The wait times at times seemed disproportionately long, raising questions about the staffing levels and operational efficiency. Given the brand's popularity, one would expect a more streamlined and rapid service to accommodate the fast-paced nature of on-the-go coffee and snack purchases.Another aspect that has detracted from the overall impression is the cleanliness of the restroom facilities. The toilets, in particular, have not consistently met the standards one would expect from a reputable chain. Maintaining clean and sanitary facilities is crucial for ensuring a positive customer experience, and the lapses in this regard can have a notable impact on the overall perception of the Dunkin' Donuts brand.While the quality of the products remains a strong point, addressing these concerns would undoubtedly contribute to a more satisfying customer experience. Enhancements in service speed during busy periods and a renewed focus on restroom cleanliness would align with the high standards that customers expect from a globally recognized chain like Dunkin' Donuts. I hope the management considers these aspects to maintain the brand's positive reputation and ensure continued customer loyalty.
Atmosphere: 2
Food: 3
Service: 3
Delray Survival
First off by letting me saying the hot chocolate was the worst I've ever had the double chocolate donut was as hard as a rock and the Boston cream was small with very little filling inflation has gone up service quality and food have gone way down I will not be going to the Dunkin' Donuts
Atmosphere: 2
Food: 1
Service: 2
Marie Foss
Hash browns weren’t hot, and the hot chocolate was super watered down. Both times I’ve
Food: 1
Service: 3
David Morrison
This Dunkin has a consistently slow drive-thru. Otherwise it's a standard Dunkin.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Donuts, Turkey Sausage Egg and Cheese
Patrick Zang
Guys, you have to add sugar to coffee/tea BEFORE you add the ice. It won't dissolve in a cold drink, and a mouthful of sugar isn't what I want when I drink my sweet tea/coffee.The service was fine though. Lady at the window was sweet.
Food: 2
Service: 5
Suchith Rajasekharan
A bunch of idiots working there. I had faced issues multiple times. Just got back home after another messed up drive through
Atmosphere: 1
Food: 1
Service: 1
Alexandra Heflin
They have the worst customer service . You're waiting for 10 minutes before anyone comes and takes your order . Nobody in the building wears any gloves while making food or drinks. I’m absolutely disgusted by every person that works at this location. It’s the same service no matter the time or day. Everyone that works here needs to lose their job, I’ll be contacting HR after I post this review.
Service is slow, when you go through the drive thru no one is there to talk to you. Place is just overall a horribly run business.
Atmosphere: 1
Food: 1
Service: 1
Katie Azelby
Literally the rudest drive thru employee. Definitely wasn’t trained by Ben Affleck. Won’t be going
Atmosphere: 1
Food: 3
Service: 1
Humberto Cabrera J.
The food is good , but the restroom ? is so nasty ? no body clean it ? .
Atmosphere: 1
Food: 4
Service: 1
LaTonya Harris
I literally drove through the drive thru. UNBELIEVABLE. Attitude and service is important for a successful business. Clearly the young lady at the drive thru didn't want to work and her negative mood showed it. I will never go there again.
Atmosphere: 1
Service: 1
iiLove
This is the 4th time I go and get a caramel macchiato and they can’t get it right. Please train your employees better.
Nice kid at the window but you can tell the manager just throws anyone who shows up to work at the drive-through. They’re unfamiliar with the menu (just ordered a croissandwich meal), no price, no receipt, no hash browns with the meal…$9.88 for a croissandwich and regular black coffee. Croissandwich was good.
Atmosphere: 3
Food: 4
Service: 2
4.5 stars. I had an issue here that the general manager resolved very amicably, much better than expected. She was very apologetic, and I appreciate it. They did not lose my business.
Atmosphere: 4
Food: 5
Service: 4
Absolutely awful. I ordered a hot chocolate. Not sure if the machine was broken or what but what they gave me was watered down Swiss miss. On top of that, the drive thru is painful. You wait at least 15 minutes even if there are 2 cars in front of you. I've given them many tries but will never return to this DD again.
My recent experiences at Dunkin' Donuts have been marked by a couple of notable concerns that have impacted the overall satisfaction of my visits. While Dunkin' Donuts is renowned for its delicious treats and coffee offerings, the speed of service at some locations has left much to be desired.The efficiency of the service, particularly during peak hours, has been inconsistent. The wait times at times seemed disproportionately long, raising questions about the staffing levels and operational efficiency. Given the brand's popularity, one would expect a more streamlined and rapid service to accommodate the fast-paced nature of on-the-go coffee and snack purchases.Another aspect that has detracted from the overall impression is the cleanliness of the restroom facilities. The toilets, in particular, have not consistently met the standards one would expect from a reputable chain. Maintaining clean and sanitary facilities is crucial for ensuring a positive customer experience, and the lapses in this regard can have a notable impact on the overall perception of the Dunkin' Donuts brand.While the quality of the products remains a strong point, addressing these concerns would undoubtedly contribute to a more satisfying customer experience. Enhancements in service speed during busy periods and a renewed focus on restroom cleanliness would align with the high standards that customers expect from a globally recognized chain like Dunkin' Donuts. I hope the management considers these aspects to maintain the brand's positive reputation and ensure continued customer loyalty.
Atmosphere: 2
Food: 3
Service: 3
First off by letting me saying the hot chocolate was the worst I've ever had the double chocolate donut was as hard as a rock and the Boston cream was small with very little filling inflation has gone up service quality and food have gone way down I will not be going to the Dunkin' Donuts
Atmosphere: 2
Food: 1
Service: 2
Hash browns weren’t hot, and the hot chocolate was super watered down. Both times I’ve
Food: 1
Service: 3
This Dunkin has a consistently slow drive-thru. Otherwise it's a standard Dunkin.
Atmosphere: 3
Food: 3
Service: 1
Recommended dishes: Donuts, Turkey Sausage Egg and Cheese
Guys, you have to add sugar to coffee/tea BEFORE you add the ice. It won't dissolve in a cold drink, and a mouthful of sugar isn't what I want when I drink my sweet tea/coffee.The service was fine though. Lady at the window was sweet.
Food: 2
Service: 5
A bunch of idiots working there. I had faced issues multiple times. Just got back home after another messed up drive through
Atmosphere: 1
Food: 1
Service: 1
They have the worst customer service . You're waiting for 10 minutes before anyone comes and takes your order . Nobody in the building wears any gloves while making food or drinks. I’m absolutely disgusted by every person that works at this location. It’s the same service no matter the time or day. Everyone that works here needs to lose their job, I’ll be contacting HR after I post this review.
Atmosphere: 1
Service: 1
Restaurantji Recommends
Service is slow, when you go through the drive thru no one is there to talk to you. Place is just overall a horribly run business.
Atmosphere: 1
Food: 1
Service: 1
Literally the rudest drive thru employee. Definitely wasn’t trained by Ben Affleck. Won’t be going
Atmosphere: 1
Food: 3
Service: 1
The food is good , but the restroom ? is so nasty ? no body clean it ? .
Atmosphere: 1
Food: 4
Service: 1
I literally drove through the drive thru. UNBELIEVABLE. Attitude and service is important for a successful business. Clearly the young lady at the drive thru didn't want to work and her negative mood showed it. I will never go there again.
Atmosphere: 1
Service: 1
This is the 4th time I go and get a caramel macchiato and they can’t get it right. Please train your employees better.