The service was terrible, I had a gift card right, the cashier who’s rude and a women in her 40s I think or 50s, to me to tell her the numbers of the back of the gift, I was confused, she yelled at me for messing up the numbers and then she gives up and finally gives the gift card to this young employee who knew what she was doing usually, they would type the numbers in back no, 1/10 they should fire of her of her attitude and service.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bowl
Sukhleen Kaur
Whatever you do, do not go to this location!! almost every time i went i was giving raw rice which is honestly the most annoying thing ever. How hard could it be to make cooked rice. in fact rice is the main part of any entree and they can’t even cook it properly. This has happened to me more time then i can count and when i told them about they did not do anything to change it and still served the rest of the customers the same food. people can get seriously sick and yet they keep on serving it everytime. The staff is always really rude as well when i confront them about it.
Atmosphere: 1
Food: 1
Service: 1
Young Jung
Chicken was dry and overcooked. Told the server and he argued it wasn't. Rude customer service.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Vada Gomez
Went here with my boyfriend in the evening. We ordered with chips and they didn’t even give us the chips when it was literally right there on the shelf. When we went to get forks there was barely any and they were all sticky and did not look clean. We expressed our concern to the person at the cashier register and they made us wait so long and did nothing about the issue but just stand there as if they were deaf. We asked for the manager because we wanted a refund and they said they would give us back our food because of the bad service and they did not give it back, they lied. They were very rude and did not want to work out the issue either. Never got clean forks or chips or food back
Atmosphere: 1
Food: 2
Service: 1
Kim Herbert
Unfortunately this Chipoltle has gone way downhill. I usually don’t write reviews, but after the last three times going here I felt it necessary to. The consistency is way off. Too little of one ingredient and too much of another. Meat way too salty. Overcooked also or dry. Tortillas hard around the edges - like they had been sitting out too long. And what is the worst of it is that the people working the line know it. They don’t care. I was the only one in line and they seemed way too hurried to slap stuff together and get me moving along. Customer service has gone down for sure. I expect others know it too because the last few times I have been in (during highlight of lunch or dinner) not much business. It looks too plain and barren in here also. Very stripped down and temporary looking. Do better or you may not be here much longer.
Atmosphere: 1
Food: 2
Service: 1
Marza Ramadan
Service was very bad with manager there didn’t understand nothing EnglishI was talk to her about my online order and she only says call customer serviceAnd I was call the store there 6 times no one answered my callI don’t know the phone there for whatManager only busy on her phone that is her job or what and when I ordered online I give it 2$ more for crew but that crew didn’t do them job good with customer
O C.
This 1 star is only because I can't leave 0. We went a few weeks ago, ordered online and went to pick up at the designated time. The store was almost empty, no one was in line and our order was not ready. They had 4 employees in the store and only one was actually working. We stood there for about 10 minutes before they asked me my name and another 10 until they made the correct order. Just ordered online for delivery. They took the order, said it would be here in 30-45 minutes. One hour later they cancelled the order without a reason. The automated system "pepper" was useless and their 1-800 number never picked up. So I'm short, that was our experience. If you don't mind the drive to a different restaurant, I would suggest the longer drive.
Paul P.
Avoid this Chipotle! Ordered online. 40 minutes late. Still waiting. Customer service is terrible. Asked for help with order, speak to manager and response was tough luck. Avoid avoid avoid!!!
C T Rat
Literally every table in the dinning room was dirty. Not uncommon anymore, especially at this location.
This is the closest chipotle to me and I go there once a week with family for dinner. The last couple of times the food has been extra salty. Today it was unbearable to eat. We had to trash it and go to a different chipotle. Very
Atmosphere: 4
Food: 1
Service: 4
Tia Donahoo
Customer service could be better. I was rushed to order and constantly asked “what else, what else”.Went a second time, they had an hour left and the place was just dirty. My teenage daughter ate it but I just could not eat it. There was also a lack of toppings and multiple people were waiting. I guess Burke’s Chipotle will not be the place I go.
Atmosphere: 1
Food: 1
Service: 1
Lindsey McDonald
Would give 0/5 if able. Gaslit by employees that I didn’t have money in my account when their payment system failed / froze. Was entertaining to see their faces when they restarted the computer and the same card worked to purchase my meal. Won’t be coming back :)
Atmosphere: 1
Food: 2
Service: 1
Marina Atwood
Wow. I ordered in the app, when it showed order was ready we went to the location and nothing. My husband finally asked and they said they didn't have white rice (never contacted us to see if they could substitute brown rice). 30 minutes later still waiting. I tried to use the chat to bring it up and it kicked me out saying "looks like your order was picked up".
Atmosphere: 1
Food: 2
Service: 1
Nono B
Unfortunately this place has very bad customer service, the food tastes very bad, pico de gallo, very salty, the chicken tasteless, the black beans are very hard, I do not recommend this place to anyone.
The service was terrible, I had a gift card right, the cashier who’s rude and a women in her 40s I think or 50s, to me to tell her the numbers of the back of the gift, I was confused, she yelled at me for messing up the numbers and then she gives up and finally gives the gift card to this young employee who knew what she was doing usually, they would type the numbers in back no, 1/10 they should fire of her of her attitude and service.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Bowl
Whatever you do, do not go to this location!! almost every time i went i was giving raw rice which is honestly the most annoying thing ever. How hard could it be to make cooked rice. in fact rice is the main part of any entree and they can’t even cook it properly. This has happened to me more time then i can count and when i told them about they did not do anything to change it and still served the rest of the customers the same food. people can get seriously sick and yet they keep on serving it everytime. The staff is always really rude as well when i confront them about it.
Atmosphere: 1
Food: 1
Service: 1
Chicken was dry and overcooked. Told the server and he argued it wasn't. Rude customer service.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Burrito Bowl
Went here with my boyfriend in the evening. We ordered with chips and they didn’t even give us the chips when it was literally right there on the shelf. When we went to get forks there was barely any and they were all sticky and did not look clean. We expressed our concern to the person at the cashier register and they made us wait so long and did nothing about the issue but just stand there as if they were deaf. We asked for the manager because we wanted a refund and they said they would give us back our food because of the bad service and they did not give it back, they lied. They were very rude and did not want to work out the issue either. Never got clean forks or chips or food back
Atmosphere: 1
Food: 2
Service: 1
Unfortunately this Chipoltle has gone way downhill. I usually don’t write reviews, but after the last three times going here I felt it necessary to. The consistency is way off. Too little of one ingredient and too much of another. Meat way too salty. Overcooked also or dry. Tortillas hard around the edges - like they had been sitting out too long. And what is the worst of it is that the people working the line know it. They don’t care. I was the only one in line and they seemed way too hurried to slap stuff together and get me moving along. Customer service has gone down for sure. I expect others know it too because the last few times I have been in (during highlight of lunch or dinner) not much business. It looks too plain and barren in here also. Very stripped down and temporary looking. Do better or you may not be here much longer.
Atmosphere: 1
Food: 2
Service: 1
Service was very bad with manager there didn’t understand nothing EnglishI was talk to her about my online order and she only says call customer serviceAnd I was call the store there 6 times no one answered my callI don’t know the phone there for whatManager only busy on her phone that is her job or what and when I ordered online I give it 2$ more for crew but that crew didn’t do them job good with customer
This 1 star is only because I can't leave 0. We went a few weeks ago, ordered online and went to pick up at the designated time. The store was almost empty, no one was in line and our order was not ready. They had 4 employees in the store and only one was actually working. We stood there for about 10 minutes before they asked me my name and another 10 until they made the correct order. Just ordered online for delivery. They took the order, said it would be here in 30-45 minutes. One hour later they cancelled the order without a reason. The automated system "pepper" was useless and their 1-800 number never picked up. So I'm short, that was our experience. If you don't mind the drive to a different restaurant, I would suggest the longer drive.
Avoid this Chipotle! Ordered online. 40 minutes late. Still waiting. Customer service is terrible. Asked for help with order, speak to manager and response was tough luck. Avoid avoid avoid!!!
Literally every table in the dinning room was dirty. Not uncommon anymore, especially at this location.
Atmosphere: 1
Food: 4
Service: 4
I got veggie bowl and it was extremely salty
Restaurantji Recommends
This is the closest chipotle to me and I go there once a week with family for dinner. The last couple of times the food has been extra salty. Today it was unbearable to eat. We had to trash it and go to a different chipotle. Very
Atmosphere: 4
Food: 1
Service: 4
Customer service could be better. I was rushed to order and constantly asked “what else, what else”.Went a second time, they had an hour left and the place was just dirty. My teenage daughter ate it but I just could not eat it. There was also a lack of toppings and multiple people were waiting. I guess Burke’s Chipotle will not be the place I go.
Atmosphere: 1
Food: 1
Service: 1
Would give 0/5 if able. Gaslit by employees that I didn’t have money in my account when their payment system failed / froze. Was entertaining to see their faces when they restarted the computer and the same card worked to purchase my meal. Won’t be coming back :)
Atmosphere: 1
Food: 2
Service: 1
Wow. I ordered in the app, when it showed order was ready we went to the location and nothing. My husband finally asked and they said they didn't have white rice (never contacted us to see if they could substitute brown rice). 30 minutes later still waiting. I tried to use the chat to bring it up and it kicked me out saying "looks like your order was picked up".
Atmosphere: 1
Food: 2
Service: 1
Unfortunately this place has very bad customer service, the food tastes very bad, pico de gallo, very salty, the chicken tasteless, the black beans are very hard, I do not recommend this place to anyone.
Atmosphere: 1
Food: 1
Service: 1