The website let me put in a pickup order. No where on the website did it indicate it was closed. Sadly, I didn't know until I drove 20 minutes for my pickup order. I emailed them for a refund and never got a response. Very disappointed. I'm sure I'm not the only one this has happened to. Hopefully people check Google, it is indeed closed.
DianMP photojournalist Ivette yrs loopy Merritt
Good boba the blue bunny is so good and my favorite it is they need to open again
Sarah Grubb
Expensive for what you get. Atmosphere needs work, looks old and dirty.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Cheesecake
FitzFam
We ordered 4 of the boba milk teas (brown sugar milk tea, taro, green tea, and champloo). Some of the Bobas had powder on the inside of them and weren't soft and chewy but kinda chalky, like they weren't cooked enough; they were flavorless too! They are supposed to be soaked in a brown sugar bath, and are delicious from other places that I've tried. Also, our drinks had NO ICE! What the heck is that about!? It just wasn't that great... like it was missing the quality. Also the employer wasn't very professional, or didn't seem like she was putting much effort into it, like she didn't really care. Overall quite a disappointment, as I was really looking forward to a boba shop in Roanoke.
Atmosphere: 3
Food: 1
Service: 2
Carl D
The Boba teas are what I normally order here and I will say half of the time I show up after 4ish and theyre out of Boba for the day so you have to get just the tea. If I show up after 5 sometimes theyre already closed, idk if that's because they ran out of Boba but they leave notes on the outside door of the mall like closed because of employee this and that and it's been going on for quite awhile now. If you want to go here do not go after 5 right now.
Atmosphere: 1
Food: 4
Service: 4
Rogis Davis
This place should redo its hours. Every single day they are closed atleast an hour early, somedays I show up a little after 5 and theyre already closed. Doesn't make sense that it's a consistent problem for (I don't wanna highball and say 3 months but) it's been bare minimum 2 months since I've first noticed this.
Atmosphere: 3
Food: 5
Service: 3
Alex Hodson
I really love this place. It can be busy sometimes, but the wait still isn’t ever that bad. I have tried quite a few of the bubble/boba teas they have and I have enjoyed every one that I have gotten. My favorite recently has been the Gamora and I don’t even like dairy milk for me to enjoy it that much. It tastes like ice cream, I love it. The berry blast is also really good, and if you like sweeter things, you can always asks for it to be extra sweet or less sweet too!
Ari Washington
Maybe it’s just this location, but I’ve tried three times now to show up during their posted business hours, just to wait 20+ minutes and still not have anyone show up. Once at 2:30, once at 4:15, and today at 12:00, their posted opening time. The singular time I’ve been able to get a drink here, it was alright, the frozen strawberry lemonade could probably use a smoother blend. If I’m ever in Salem I might give it a try, but the Tanglewood location isn’t worth it.
Nylah Martin
I Love it here !! , The customer service is awesome The people are Kind, most favorite place to get bubble tea and Ice cream Definitely top 10
Grace Washington
Maybe it’s just this location, but I’ve tried three times now to show up during their posted business hours, just to wait 20+ minutes and still not have anyone show up. Once at 2:30, once at 4:15, and today at 12:00, their posted opening time. The singular time I’ve been able to get a drink here, it was alright, the frozen strawberry lemonade could probably use a smoother blend. If I’m ever in Salem I might give it a try, but the Tanglewood location isn’t worth it.
Rolled ice cream and boba tea?? Who would’ve thought these two things would be so good but they really are! So many different flavors to choose from so there’s something for everyone. A great spot to stop for dessert!
Kelly Prim
Its rare I badly review a place, but it was bad enough here I wanted to literally roll up my sleeves and mop the whole place, clean the window sills and floors, sanitize the place and get nice simple uniforms, like tees with the logo on it for the staff. The ice cream itself was fine, but the matcha powder was stale oxidized brownish green and one employee was putting her feet up on the couch with her shoes on looking at her phone even though the whole place is a mess. How are they still in business. I was itching to say, please just let me clean the place, please can't you take a little pride and care in your business? But I think the ice cream would have ended up dumped on me if I had. Don't go here expecting to get a pleasant atmosphere, nor fresh ingerdients. It isn't kept clean and I hope that can change, it desperately needs some good management.
Blake Prim
I won't be visiting this location again. The ice cream I got was ok except the reese's peanut butter cup they placed in it was stale. The staff didn't smile or even speak really. The girl in the Dallas cowboys hoodie who made my order did say thank you at the end. One employee nestled up on the couch to watch youtube videos on her phone. We chose not to eat in because the tables were made filthy with old dried up ice cream.
benjamin wyatt
the staff was rude and i had to wait like 15 minutes to order even though i was the only person in line. the taro milk tea was pretty good tho
Yasmeen Alabduljabbar
Worst bubble tea i have triedBoba are so harsh and stick to your teeth. The drink itself taste artificial like juice
The website let me put in a pickup order. No where on the website did it indicate it was closed. Sadly, I didn't know until I drove 20 minutes for my pickup order. I emailed them for a refund and never got a response. Very disappointed. I'm sure I'm not the only one this has happened to. Hopefully people check Google, it is indeed closed.
Good boba the blue bunny is so good and my favorite it is they need to open again
Expensive for what you get. Atmosphere needs work, looks old and dirty.
Atmosphere: 2
Food: 3
Service: 2
Recommended dishes: Cheesecake
We ordered 4 of the boba milk teas (brown sugar milk tea, taro, green tea, and champloo). Some of the Bobas had powder on the inside of them and weren't soft and chewy but kinda chalky, like they weren't cooked enough; they were flavorless too! They are supposed to be soaked in a brown sugar bath, and are delicious from other places that I've tried. Also, our drinks had NO ICE! What the heck is that about!? It just wasn't that great... like it was missing the quality. Also the employer wasn't very professional, or didn't seem like she was putting much effort into it, like she didn't really care. Overall quite a disappointment, as I was really looking forward to a boba shop in Roanoke.
Atmosphere: 3
Food: 1
Service: 2
The Boba teas are what I normally order here and I will say half of the time I show up after 4ish and theyre out of Boba for the day so you have to get just the tea. If I show up after 5 sometimes theyre already closed, idk if that's because they ran out of Boba but they leave notes on the outside door of the mall like closed because of employee this and that and it's been going on for quite awhile now. If you want to go here do not go after 5 right now.
Atmosphere: 1
Food: 4
Service: 4
This place should redo its hours. Every single day they are closed atleast an hour early, somedays I show up a little after 5 and theyre already closed. Doesn't make sense that it's a consistent problem for (I don't wanna highball and say 3 months but) it's been bare minimum 2 months since I've first noticed this.
Atmosphere: 3
Food: 5
Service: 3
I really love this place. It can be busy sometimes, but the wait still isn’t ever that bad. I have tried quite a few of the bubble/boba teas they have and I have enjoyed every one that I have gotten. My favorite recently has been the Gamora and I don’t even like dairy milk for me to enjoy it that much. It tastes like ice cream, I love it. The berry blast is also really good, and if you like sweeter things, you can always asks for it to be extra sweet or less sweet too!
Maybe it’s just this location, but I’ve tried three times now to show up during their posted business hours, just to wait 20+ minutes and still not have anyone show up. Once at 2:30, once at 4:15, and today at 12:00, their posted opening time. The singular time I’ve been able to get a drink here, it was alright, the frozen strawberry lemonade could probably use a smoother blend. If I’m ever in Salem I might give it a try, but the Tanglewood location isn’t worth it.
I Love it here !! , The customer service is awesome The people are Kind, most favorite place to get bubble tea and Ice cream Definitely top 10
Maybe it’s just this location, but I’ve tried three times now to show up during their posted business hours, just to wait 20+ minutes and still not have anyone show up. Once at 2:30, once at 4:15, and today at 12:00, their posted opening time. The singular time I’ve been able to get a drink here, it was alright, the frozen strawberry lemonade could probably use a smoother blend. If I’m ever in Salem I might give it a try, but the Tanglewood location isn’t worth it.
Restaurantji Recommends
Rolled ice cream and boba tea?? Who would’ve thought these two things would be so good but they really are! So many different flavors to choose from so there’s something for everyone. A great spot to stop for dessert!
Its rare I badly review a place, but it was bad enough here I wanted to literally roll up my sleeves and mop the whole place, clean the window sills and floors, sanitize the place and get nice simple uniforms, like tees with the logo on it for the staff. The ice cream itself was fine, but the matcha powder was stale oxidized brownish green and one employee was putting her feet up on the couch with her shoes on looking at her phone even though the whole place is a mess. How are they still in business. I was itching to say, please just let me clean the place, please can't you take a little pride and care in your business? But I think the ice cream would have ended up dumped on me if I had. Don't go here expecting to get a pleasant atmosphere, nor fresh ingerdients. It isn't kept clean and I hope that can change, it desperately needs some good management.
I won't be visiting this location again. The ice cream I got was ok except the reese's peanut butter cup they placed in it was stale. The staff didn't smile or even speak really. The girl in the Dallas cowboys hoodie who made my order did say thank you at the end. One employee nestled up on the couch to watch youtube videos on her phone. We chose not to eat in because the tables were made filthy with old dried up ice cream.
the staff was rude and i had to wait like 15 minutes to order even though i was the only person in line. the taro milk tea was pretty good tho
Worst bubble tea i have triedBoba are so harsh and stick to your teeth. The drink itself taste artificial like juice