Subway

6138 Arlington Blvd Unit 20, Falls Church
(703) 533-7570

Recent Reviews

Lilia G.

Great food at a reasonable price! Folks, the tuna is REAL tuna. Do not hesitate to order the tuna sub as you will not be disappointed! Subway has never, ever used fake tuna. My tastebuds know the difference as I have eaten vegan tuna before. Subway's tuna sub is wonderful. They add lots of great veggies to your sub for no additional cost! A very healthy lunch choice to keep you full during your workday. :)

David M M

Used the app and was charged twice, I told them that’s fine just make me another sub if you won’t credit the difference. After several calls to the manager, who was worthless and subway HQ to no avail. They finally made me a 2nd sub. Live and learn, no more subway.PS to the franchise owner, I’m sure this ineptitude trickles down from you, get on the job.

John Zajac

Recently, we bought a tuna salad (no roll) and got excellent service! Will go back again.

Mustafa Ramazani

I ordered a Sub-Sandwich online, but the store made a small error; however, when I returned and explained the store manager what was wrong with the order, he accepted the error and provided me a new sandwich with the exact ingredients and instructions. They are very professional, clean, polite, and patient and best customer service ever.Thanks,

dorothy graves

My coworker and I received Subway gift cards from our principal and wanted to use them after getting pedicures at a nearby shop. We entered the shop at 7:55 and waited for the store associate to finish helping other people. Before she took my order, she said they were closed and complained about us coming in the store. She continued to have an attitude the entire time. She was very respectful to the teenagers ordering in front of us and took extra time to provide great customer service. She did not ask my friend for her order and started putting up the food while my sandwich was in the oven. My friend asked her several times if she could place an order and she ignored it. I finally had to tell the associate that my friend wanted to order. My friend didn’t even want a sandwich just cookies. The store associate continued to ignore her completely. My order total was 8.86 and my gift card was for 5.00. She did not want us to use the gift cards and we tried to scan them several times. I indicated that you could type in the code and she refused. Instead of asking if I wanted to use another payment method, she placed the food behind the glass with her hand guarding it and started rambling about the store being closed. I had three other cards I could have used but we just left the food because of her attitude. Another woman came in the store while we were leaving. She told that women that they were closed but offered to help her anyway and started making small talk. From the time we entered to store to the time we left, the experience was one of the worst I’ve had at a subway or similar restaurant. We had gift cards from our principal who urged us to use them soon and this store was the closest. I don’t even want to use the gift cards anymore or visit another subway. Before teaching, I worked in various customer service jobs. Nasrin’s service and attitude was completely unacceptable.

Dorothy G.

My coworker and I received Subway gift cards from our principal and wanted to use them after getting pedicures at a nearby shop. We entered the shop at 7:55 and waited for the store associate to finish helping other people. Before she took my order, she said they were closed and complained about us coming in the store. She continued to have an attitude the entire time. She was very respectful to the teenagers ordering in front of us and took extra time to provide great customer service. She did not ask my friend for her order and started putting up the food while my sandwich was in the oven. My friend asked her several times if she could place an order and she ignored it. I finally had to tell the associate that my friend wanted to order. My friend didn't even want a sandwich just cookies. The store associate continued to ignore her completely. My order total was 8.86 and my gift card was for 5.00. She did not want us to use the gift cards and we tried to scan them several times. I indicated that you could type in the code and she refused. Instead of asking if I wanted to use another payment method, she placed the food behind the glass with her hand guarding it and started rambling about the store being closed. I had three other cards I could have used but we just left the food because of her attitude. Another woman came in the store while we were leaving. She told that women that they were closed but offered to help her anyway and started making small talk. From the time we entered to store to the time we left, the experience was one of the worst I've had at a subway or similar restaurant. We had gift cards from our principal who urged us to use them soon and this store was the closest. I don't even want to use the gift cards anymore or visit another subway. Before teaching, I worked in various customer service jobs. Nasrin's service and attitude was completely unacceptable.

Ad Iesum per Mariam

went in with a coupon, the price rang up cheaper than the coupon, so they tried to add fake charges? they couldn't figure it out, so they cancelled the transaction \\u0026 took the next two people. they tried to ring us up again, and still couldn't figure it out. when they finally figured it out, they couldn't give us our rewards because they put it as a gift card payment, so my credit card was an \\\"invalid subway card\\\". asked for the manager's number twice, they refused, and finally just gave us our food for free. we will not be back given their horrible customer service

Matthew Martin

Restaurant does not need to be calling me complaining that Grubhub hasn't picked up my order yet. I'm not Grubhub or a Grubhub driver. Subway sets their delivery hours. They should honor those and take it up with Grubhub if it's not working for them. Either way it should have nothing to do with me.

MrFergilo

The sandwich was great but the server/cashier was rude almost abnoucios, Oct. 1 I went back today when the woman asked me what i wanted, i answered and she said something in her language to the female employee while I was giving her my order, I believe she insulted me, she sounds like she has something deep in throat all the time.

Jason G.

Delivery guys are too lazy to deliver to the door and have you come to the car to get your pizza. Definitely effects the tip.

Kevin Phillips

Bilal is an absolute wizard the way he magically rolled up my wrap. Excellent customer service. Give this man a pay raise.

carlos Aguirre

The quality of their sandwiches are really good at this location, really like them specially the chicken tery

Weekend Warrior

Their oven wasn't working. Which I get happens, but they didn't tell me until after they already made my sandwich, which is ridiculous.

Abigail C.

We are PISSED because we paid THREEE DOLLARS for extra pizza sauce that probably cost 5 cents for you to make but ok.. then the delivery guy forgot it. When I realized and called the store they said ok they'll bring us some with a different driver. FOURTY-FIVE MINUTES LATER.. (mind you dominos is a four minute drive from my friends apartment that we ordered it to) still no sauce.. called again and the employee offered us a credit ($3 lol) for that store only. We live in NY and we're just visiting DC for the weekend. This ruined our vibes, made the cheesy bread was less satisfying and I am overall not content.

Scott G.

Zero stars. On two separate occasions I used the mobile app to order only to learn an hour later my order was cancelled for no reason (I learned this by viewing my confirmation email and tracking my order, I received no notification from dominoes that the order was cancelled). On both occasions after learning my order was cancelled I called the store multiple times and my call was never answered, after several minutes the call would simply disconnect. I then reached out to customer service (which in it's ownself is challenging to do since customer support contact details are hard to come by). Eventually I was directed to use Facebook messenger to connect with customer support with the disclaimer that I would be contacted within 30 minutes....an hour later I finally recieve a message inquiring what my issues was. I sent my response and never heard back. I'm astounded at the lack of professionalism and customer service an international chain like this can have but I'm glad to say this is no longer an issue since I'll never order from Dominoes again.

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