Chipotle Mexican Grill

3510 Von Schilling Dr, Hampton
(757) 826-7890

Recent Reviews

Diana

Trash everywhere on the tables. You couldn’t even pay me to dine in. The only positive thing was the young lady at the register and she is the only reason for the 4 stars ? for service and overall 2 stars. Never seen a chipotle look like that in the sitting area. There’s more I can say but I believe this shift at this location can do better, hopefully by my next visit. I would gladly rate differently.

Food: 3

Service: 4

Recommended dishes: Burrito Bowl, Burrito Supreme

Noah Hatton

They be mad light on the chicken and what

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Burrito Bowl

Ashanti Marie

Ms green wig was

Atmosphere: 1

Food: 1

Service: 1

Tracey Anthony

Went on my break from work Had a chicken Bowl and it was fast and

Atmosphere: 5

Food: 5

Service: 5

Drea Matthews

The customer service is horrendous. Workers are not pleasant with customers at all.

Atmosphere: 1

Service: 1

Jon Welters

This is the best location in in the area. Food is still trying to hold on, many other locations are rapidly cutting corners this one is still doing well.

Atmosphere: 5

Food: 5

Service: 5

Christopher Yates

Every time I go, they are missing multiple items. Today there was no fajita veggies, guacamole, chips, kids chips and the steak looked like it was cooked 5 hours ago. Every item missed changes the flavor completely. Who ever does the counts and prep, needs to be fired.

Atmosphere: 2

Food: 1

Service: 4

Judith Bowles

I've never visited a Chipotle that I didn't like. They all, pretty much, look alike. This one didn't have any obvious positives or

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Steak, Chips

Renan

Nope. This is the second time in the span of one month where service has been abysmal. Both times were in carry out orders where the order was wrong - this last time I had to correct them 3 times after they gave my order to another customer! And instead of apologizing, they made it look like I was in the wrong.Not to mention, opening bowls with bare hands to verify what’s in it, then the employees just closing it back up and serving it like nothing happened.Fix your carry out services and most importantly fix your customer service. Put people that can at least pretend to care about the customer. What was supposed to be a quick order pickup turned into a 20 minute ordeal with not a single acknowledgement of fault from the employees.This was on Jan 21, 2024 at approximately 5:30pm.

Atmosphere: 1

Food: 3

Service: 1

Stephen Sawyer

Food was ok at best. The servers were throwing my food into the bowls and giving me small portions of each item except for brown rice. They were out of fajita blends and didn't ever put any steak in my bowl. No vinaigrette sauce smh and the queso dip was cold when I asked for the steak they charged me double meat smh..... My wife got a stomach ache and threw up her meal and I just threw my food away. Terrible service if you ask me.

Atmosphere: 2

Food: 1

Service: 1

Recommended dishes: Burrito Bowl

Angelic A

Go somewhere else!!!! This restaurant is dirty, they never have all of the items they advertise, food is nasty/ Burnt or undercooked. They Never restock the forks. They always have an attitude and the price is going up. Not sure who is in charge of this restaurant but it has definitely gone downhill.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Burrito Bowl

Keegan Harshman

Avoid this GARBAGE chipotle and their garbage service AT ALL COSTS. I have a pick up for 9:10 pm. I come in, wait 20 minutes at the register until a lady finally acknowledges the group of people waiting to get their online order. I then ask if my order is ready, I’m told no. Then proceeds to take another 15 minutes to make my two simple burritos. Bear in mind I never once get an “hey we’re very sorry for the wait.” Workers were tossing orders into the trash can without asking us if they were ours. This place sucks, the workers suck. Funny thing too! I used to work at chipotle. This is by far the trashiest one I’ve ever been into by means of service and cleanliness. Never coming back to this place ever again, and you shouldn’t come here either.

Atmosphere: 1

Food: 1

Service: 1

Gabriel De Jesus

Rice, pinto beans and 1 tea spoon of carnitas. Customer service is not it. They make you feel like you are bothering them by ordering food.Place is always dirty. Price do not match the experience.

Atmosphere: 1

Food: 1

Service: 1

Renee True

Service was terrible. Very short with there words when asked a

Atmosphere: 3

Food: 4

Service: 1

Erika Territo

My husband got a burrito and I got a bowl... Both had rice a few lettuce shreds about 3.5 beans and the hint of what the meat MIGHT taste like.Literally the worst chipotle I have had in awhile.

Atmosphere: 1

Food: 1

Service: 4

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