598 Elden St, Herndon
Never had any issues here with the food or service, and they utilize the best covid precautions of any fast food chain I've seen in the area.
The store manager was so rude that even refused to get us a cup of water raising her voice that the store doesn’t have water. Worst experience ever:(
Do not recommend this Burger King at all. Bought a milkshake at the driver thru. When I got home I ended up sucking up a metal shaving. I sent a complaint through their website and the store general manager calls me and tells me every though it's a 1 in a million chance of that happening what did I want out of it? A new milkshake? Clearly I'm not going to be getting a milkshake from a machine with metal shavings in it so I asked for a refund and she told me that it wasn't possible. For $3. So I asked for corporates number and she then told me I had to get in my car and drive to there Burger King and go inside the Burger King even though I paid with card. Management is clearly a joke here.
Great ambience and very friendly service. The menu was crisp and yummy. Will easily recommend this restaurant to anyone. Reasonable rates and big portions. Great work.
They allow to sit. Quiet & good service. Mostly busy with drive thru. Morning hours they have good breakfast menu.
This place is the worse. I’ve been there more than once only because of the convenience of being closer to my house when my kids wats a burger. Every single time they serve you old, dry and cold stuff despite not being busy at all. Some employees are just robotic including their Manager. Never a freaking never friendliness. More interestingly, you’ll never get a call back if you contact the Owner about any issues on your visit. Don’t believe me ? Try
I’ve been to this Herndon Burger King on Elden quite a few times! I think they generally do a pretty good job but some of the employees don’t care about the customer. The morning manager Linda gives me the impression she doesn’t care at all. Linda threw my bag on the counter instead of handing it to me! Linda didn’t smile or anything and when I asked a question she looked at me, didn’t say a word and just shrugged her shoulders! I like the assistant manager, Lauren. Lauren is really nice, always smiles and treats you like you’re a valued customer. Lauren will ask how you are doing and ask if your food was good. Linda could learn a lot about customer service from Lauren!
Overall, I think Burger King has higher price than McDonald', without giving you any better quality. For this store, Below average customer service, and the Burger I ordered seems pre-cooked , and not fresh .The store was clean enough, better than my expectation, that is the reason I gave them 3 stars.Enough Parking spaces are available , but you don't have a direct access to the parking lot from the main street ( Elden st.).
Moderate lunch time traffic. The Coca Cola Freestyle machine isn't up yet despite the dining room being open. My food was as ordered and made fresh like I requested.
Decent food, good fries, but two employees were not wearing their masks properly.
Always good, always fresh, always fast. Best staff in the area.
Came in to pickup for a delivery. I stood at the front counter for about 15 minutes. Made eye contact with one of the employees a few times as they prepped drive through orders. No one tried to assist me or spoke with me. Another customer entered the store, and they went to the register and called out to him within minutes.Dunno what sort of Mickey Mouse organization is being run here, but there's a level of professionalism, human decency and respect thats clearly lacking.
the Worker at the drive thur can't take order right, i order a bacon king meal w a coke when I get to the window,he ask for my order and I told him my order then he comes back saying he doesn't have my order he then calls the manger and she just starts yelling at me and acting like I made the mistake, that just bad Customer service.
I would not recommend this place. Worst customer service. Staffs are unprofessional, they don’t care about customer.
This is a great place but the staff is almost completely Spanish who understand no english, lol. The only way to get your orders right here is to do the following on paper and just hand it to them. Promotion code, example 8777Item 1WhopperKetchup NormalPickles Extra/HeavyMustard LightTomatoes NoThey Will screw up your order if you don't do this...They seriously need to get touchscreens at this location.
598 Elden St, Herndon, VA 20170