Very disappointed with my last order from this establishment. Even with detailed instructions on where to park and what building to go to, after two hours my order went to the wrong building and ended up never arriving. I have requested a refund of my order, will update if/when that happens.
Atmosphere: 1
Food: 3
Service: 1
Dave McGrail
They don’t accept Amex
Apophis
I've never received a correct order from this location. Tonight was my last night trying to get them to use two brain cells. Tonight they actually did get the order correct BUT they gave me food that was past the "Use By" date.
Atmosphere: 2
Food: 2
Service: 1
alejandro fuentes
Very Friendly Staff. Great Service!!!
Darius S
Just had an AWFUL experience here with Harry, a sandwich-maker and "manager".We came in about 4:50 and someone was ordering at the counter, and another couple ordered after me at about 5pm. Once we ordered, the cashier, Yesenia, mumbled something and I said "should I put my card in?" She didn't say anything and stared off into space. I put my card in, waited about a minute and asked "should I take it out and try again?" The cashier continued to look off into space without saying anything while I was becoming increasingly confused. I waited a little bit longer and repeated my question a little bit louder; she inexplicably continued to stare off into space. The sandwich maker, Harry, finally came over and said "our internet is slow, it takes a minute", and it finally began to process. After ordering two "unwiches", we received the supposed lettuce-wrapped sandwiches only to find out that both had been made with bread. Not a problem, I figured that I'd just politely bring it to the staff's attention and request that they make us unwiches, just as we had orderedTo my dismay, when I asked for our order to be corrected, Harry rudely snapped at me "You know, we close at 5!" I was so surprised at his unmerited rudeness that I looked at my watch and saw that it was about a minute past five. Keep in mind that another couple had ordered after us with no issue (at what I assume was around 4:59 pm). At any rate, there's 1.) no excuse to talk to a polite customer like that and 2.) there's no excuse to not let customers know that you're about to close at an unusual time (5pm Saturday), take their order, and then refuse to re-make their order that YOU messed up five-ish minutes later, and 3.) Take other orders after that when you're about to close and then act like it's the customer's fault when you screw up the order and have to remake it one minute after 5pm. Harry clearly did NOT want to remake our sandwiches, so I said "you know what, just process a refund for me". At that point Harry began saying to me in an EXTREMELY condescending that "you ordered a little John sandwich, we DON'T do those as unwiches!", I said "Why didn't your cashier tell me that when I ordered it then?", to which he replied "She's just a trainee!". At any rate, both sandwiches were made with bread, including the regular-sized sandwich which was incorrectly made with bread as well.The cashier, who I don't blame - because we all make mistakes - had clearly put in our orders incorrectly and Harry was running cover for her. I got the feeling that he had some kind of romantic interest in her, and thought he was going to impress her with the utter nonsense he was giving me.Harry then claimed he was the manager and reiterated that I should have known that small, "Little John" sandwiches can't be made with lettuce, to which I again pointed out that his employee should have told me that, because it doesn't say that on the menu, and you didn't tell us that when we ordered our sandwiches as "unwiches", to which he again aggressively reiterated "she's just a trainee!" I said "Well, isn't it your job to train her and fix her mistakes and not mine? And how should I know what I can and can't order? Isn't it your job to tell me that you can't make that when I order?" He just mumbled something about her being a trainee again, and sensing that I was getting nowhere while Harry seemed to have an interest in making his coworker feel as if she had done nothing wrong and that it was all the customer's fault for not ordering correctly, I gave up, waited for him to finish processing the refund, and left. We were in a rush and left without eating, having missed a chance for our late lunch before an event on a busy day thanks to spending 20 min here waiting to NOT get foodI've never had issues of any kind at the Leesburg location, but
Atmosphere: 1
Food: 1
Service: 1
DC T.
I placed a Mobile order for one of their new sandwiches. What I got was Awful and looked nothing like it!!
Michael M
We ordered two sandwiches for lunch from this location earlier this afternoon. One was a Vito (Italian) on sliced wheat bread and the sandwich was - at least - 50% of the size of what is normal. The bread was even smaller. One half was approximately the size of two quarters. An absolute joke - we are all accustomed to price increases and shrinkflation - but this is frankly an insult. Spend your money elsewhere!
Carys Behnke
Great location! Sandwich has always been delicious and they’re ready so quickly.
Atmosphere: 4
Food: 5
Service: 4
Doug K.
This particular Jimmy John's is good. Shop is clean, easy to order and get your food with good customer service.Our subs were good. My large was longer than I expected. Meat and cheese portions were right sized for the size of the sub bun. Good flavor.The bread is too thick for my preference and no toasting option, but that's part of JJ's experience. Overall, I think this location is a good JJ's experience. I recommend this one if JJ's is your thing.
Britney White
Do NOT order from this location. They just scammed me & stole my money! I ordered 2 items for delivery, it's is been two hours and my food never arrived. The store has my order marked as “conpleted” yet when I called the store (multiple times bc the barely answer) they keep saying the driver is on the way. Mind you, I live 2 miles away from the store. Super unprofessional and just an overall scam. 0/10 would never recommend
Absolutely the best pastrami sandwiches and the white bread is so fresh. Swiss cheese with everything on it is the way to go! Extra olive oil please.
Serdar Jorayev
Good food, fast service, and a clean restroom.
Kristy Deasy
This store has the credit card machine that prompts for a tip at the cashier. If you don’t tip they don’t make a quality sandwich.
Christina Y.
This is a great Jimmy John's located next to Panera and Sprout's off Elden St. Whether I order online or in person, the food always comes out quickly and accurately.From the handful of times I've been here, it's usually clean and well stocked.If you've never been to a Jimmy John's before, I highly recommend the Italian Nightclub as your first sandwich! Full of flavor and deliciousness!Online orders can be picked up on their shelf in the back left side.
Caroline Phillips
Ordered late afternoon, 50 minutes later still "out for delivery", so I tried calling the store several times, and no one picked up. On third call someone picked up and then immediately hung up. The FOURTH time I called, someone finally answered, said the driver left 20 minutes ago and it would be there "any minute". This location is NOT freaky fast lmao. It's been over an hour and still no sandwiches--and not thrilled about eating a sandwich that has been sitting out in someone's car for so long anyway.
Very disappointed with my last order from this establishment. Even with detailed instructions on where to park and what building to go to, after two hours my order went to the wrong building and ended up never arriving. I have requested a refund of my order, will update if/when that happens.
Atmosphere: 1
Food: 3
Service: 1
They don’t accept Amex
I've never received a correct order from this location. Tonight was my last night trying to get them to use two brain cells. Tonight they actually did get the order correct BUT they gave me food that was past the "Use By" date.
Atmosphere: 2
Food: 2
Service: 1
Very Friendly Staff. Great Service!!!
Just had an AWFUL experience here with Harry, a sandwich-maker and "manager".We came in about 4:50 and someone was ordering at the counter, and another couple ordered after me at about 5pm. Once we ordered, the cashier, Yesenia, mumbled something and I said "should I put my card in?" She didn't say anything and stared off into space. I put my card in, waited about a minute and asked "should I take it out and try again?" The cashier continued to look off into space without saying anything while I was becoming increasingly confused. I waited a little bit longer and repeated my question a little bit louder; she inexplicably continued to stare off into space. The sandwich maker, Harry, finally came over and said "our internet is slow, it takes a minute", and it finally began to process. After ordering two "unwiches", we received the supposed lettuce-wrapped sandwiches only to find out that both had been made with bread. Not a problem, I figured that I'd just politely bring it to the staff's attention and request that they make us unwiches, just as we had orderedTo my dismay, when I asked for our order to be corrected, Harry rudely snapped at me "You know, we close at 5!" I was so surprised at his unmerited rudeness that I looked at my watch and saw that it was about a minute past five. Keep in mind that another couple had ordered after us with no issue (at what I assume was around 4:59 pm). At any rate, there's 1.) no excuse to talk to a polite customer like that and 2.) there's no excuse to not let customers know that you're about to close at an unusual time (5pm Saturday), take their order, and then refuse to re-make their order that YOU messed up five-ish minutes later, and 3.) Take other orders after that when you're about to close and then act like it's the customer's fault when you screw up the order and have to remake it one minute after 5pm. Harry clearly did NOT want to remake our sandwiches, so I said "you know what, just process a refund for me". At that point Harry began saying to me in an EXTREMELY condescending that "you ordered a little John sandwich, we DON'T do those as unwiches!", I said "Why didn't your cashier tell me that when I ordered it then?", to which he replied "She's just a trainee!". At any rate, both sandwiches were made with bread, including the regular-sized sandwich which was incorrectly made with bread as well.The cashier, who I don't blame - because we all make mistakes - had clearly put in our orders incorrectly and Harry was running cover for her. I got the feeling that he had some kind of romantic interest in her, and thought he was going to impress her with the utter nonsense he was giving me.Harry then claimed he was the manager and reiterated that I should have known that small, "Little John" sandwiches can't be made with lettuce, to which I again pointed out that his employee should have told me that, because it doesn't say that on the menu, and you didn't tell us that when we ordered our sandwiches as "unwiches", to which he again aggressively reiterated "she's just a trainee!" I said "Well, isn't it your job to train her and fix her mistakes and not mine? And how should I know what I can and can't order? Isn't it your job to tell me that you can't make that when I order?" He just mumbled something about her being a trainee again, and sensing that I was getting nowhere while Harry seemed to have an interest in making his coworker feel as if she had done nothing wrong and that it was all the customer's fault for not ordering correctly, I gave up, waited for him to finish processing the refund, and left. We were in a rush and left without eating, having missed a chance for our late lunch before an event on a busy day thanks to spending 20 min here waiting to NOT get foodI've never had issues of any kind at the Leesburg location, but
Atmosphere: 1
Food: 1
Service: 1
I placed a Mobile order for one of their new sandwiches. What I got was Awful and looked nothing like it!!
We ordered two sandwiches for lunch from this location earlier this afternoon. One was a Vito (Italian) on sliced wheat bread and the sandwich was - at least - 50% of the size of what is normal. The bread was even smaller. One half was approximately the size of two quarters. An absolute joke - we are all accustomed to price increases and shrinkflation - but this is frankly an insult. Spend your money elsewhere!
Great location! Sandwich has always been delicious and they’re ready so quickly.
Atmosphere: 4
Food: 5
Service: 4
This particular Jimmy John's is good. Shop is clean, easy to order and get your food with good customer service.Our subs were good. My large was longer than I expected. Meat and cheese portions were right sized for the size of the sub bun. Good flavor.The bread is too thick for my preference and no toasting option, but that's part of JJ's experience. Overall, I think this location is a good JJ's experience. I recommend this one if JJ's is your thing.
Do NOT order from this location. They just scammed me & stole my money! I ordered 2 items for delivery, it's is been two hours and my food never arrived. The store has my order marked as “conpleted” yet when I called the store (multiple times bc the barely answer) they keep saying the driver is on the way. Mind you, I live 2 miles away from the store. Super unprofessional and just an overall scam. 0/10 would never recommend
Restaurantji Recommends
Absolutely the best pastrami sandwiches and the white bread is so fresh. Swiss cheese with everything on it is the way to go! Extra olive oil please.
Good food, fast service, and a clean restroom.
This store has the credit card machine that prompts for a tip at the cashier. If you don’t tip they don’t make a quality sandwich.
This is a great Jimmy John's located next to Panera and Sprout's off Elden St. Whether I order online or in person, the food always comes out quickly and accurately.From the handful of times I've been here, it's usually clean and well stocked.If you've never been to a Jimmy John's before, I highly recommend the Italian Nightclub as your first sandwich! Full of flavor and deliciousness!Online orders can be picked up on their shelf in the back left side.
Ordered late afternoon, 50 minutes later still "out for delivery", so I tried calling the store several times, and no one picked up. On third call someone picked up and then immediately hung up. The FOURTH time I called, someone finally answered, said the driver left 20 minutes ago and it would be there "any minute". This location is NOT freaky fast lmao. It's been over an hour and still no sandwiches--and not thrilled about eating a sandwich that has been sitting out in someone's car for so long anyway.