Rude poorly mannered Employees. They are lazy, incredibly disrespectful and quite plainly all around useless workers.
Morgan B.
they never answer the phone. tried calling five times and nobody picked up. papa john's is getting my business instead
Joy D.
TL/DR: Go to Hull St and Courthouse. You can thank me later. I hesitate to write this review, but it's been a running theme at this location so I think buyers should know. If you're looking for a pizza at 2:30 pm on a Tuesday, this location is okay. Even when we get our pizza as expected, we've had trouble with the quality, but I can write that off. Kinda. (It's a chain, and we've *sadly* eaten our fair share of quick pizza and usually the quality is consistent. But here it unusually "off") If Tuesday at 2:30 is your jam, you'll probably be okay. But as a word of caution, after the heat gets turned up, the wheels totally fall off. Hot and Ready? Not on your life. Chances are when it's "busy" they'll not even accept your walk in order, even before 8. IF you want pizza on a Friday or Saturday night, be prepared for HUGE waits, and a nearly comic level of confusion from the staff. Last Friday we ordered 4 pies (hot and ready designation) at 5:50. I drove to the restaurant and when I got there accidentally read the confirmation email and thought I was ready for pickup. Oops. Oh, well-- I'll just wait. It was bad management performance art in there. At no point we're there less than 8-9 people in there waiting to pickup, and the girl behind the counter was totally overwhelmed. There was an order ready every... 5 min, if we were lucky? I watched the counter help turn away 4 families hoping to order in the 1.5 hrs I was standing inside the lobby waiting for pies. Pies were in the pickup machine unlabeled (one poor guy waited 1.5 hr only to find his order unlabeled in the pickup box.) At the rate the orders were made, they should have been Picasso level works of art, but (only because the staff was yelling across the restaurant about it) we knew stuff was being "burned", mislabeled, and having to be tossed. She acted like it was too busy to be helped, but we have a weekend every... week? Because of past orders which were disasters (I didn't witness the process before last week), I know it's not going to get better without major intervention from a good GOOD manager, like corporate level. I don't blame the staff, honestly. The girl at the front was by no means professional, but was way way overwhelmed and had no tools or way to get back on top of the wave. Poor thing. It was complete chaos and managed so poorly, never go back. It was so bad it was nearly tragicomedy. Eventually I got my order around 7:37, over 1.5 hrs after I ordered. And the hot mess I witnessed shows why. Save yourself some frustration, and drive a couple of miles away to Hull St and Courthouse. At least you'll get your pizza faster. At least in our experience that has been the case.
William S.
Absolute imbecile manager. doughy crazy bread, 0 customers 20 min wait time, and the creme of the crop is that the manager still has not been fired as the manager has been doing this for over a couple months now. look at the crazy bread: This is the night shift workers. would not reccomend 2/10
Kelly M.
We are big fans of Little Caesars pizza but the last 2 orders from this location have been terrible experiences. The first was a couple of weeks ago around 5:30pm Sat night when we ordered delivery. Completed purchase and then waited and waited. Multiple delivery drivers were assigned and the cancelled. Finally a driver called us and told us the store was closed. At 7pm on a Sat night. Then tonight we placed a order for pickup. Scheduled pickup was about 6:15pm. There were 4 employees in there but only 1 actually working and the other 3 did not seem to be doing anything. Lobby full of customers and watched 2 employees separately help a couple of customers then claim they need a break, grab a drink and go outside to smoke and make calls. Several customers walked out in frustration. There was nothing ready for pickup orders. The guy in the back working hard tried to help the lobby full of customers by confirming orders he was making. Honestly the service was better when they were closed. We finally got our pizza around 6:50pm.
Mike T.
Counter person is clueless on 4/1, 7pm. Receipt shows Kayla but she too busy hiding in the back not helping the 10 people waiting in the lobby. The young dude actually at the registry just stares at the screen, doesn't check to see that the pizzas in the warming oven are for those in the lobby waiting. He doesn't ask if anybody is waiting on order or needs help. No apologies or nothing and pretends to know what he is doing. I saw about a dozen more people come in to get their online orders and most didn't have what they ordered so they kept asking for this and that. It wasn't even about the pizza and more about taking control and helping customers. If Kayla E. acting manager at the moment then help some to get customers in and out the door. I think my pizza was in the warming oven for who knows how long but nobody checks those orders to see who is waiting for their food. Let me guess, Fight for $15! How about work and have a clue first. Ridiculous operation!!!
Dawn L.
I am updating my post to say that Little Ceasars General Manager and their customer service lines have reached out to me several time to respond to my earlier post. I appreciated them being interested and responsive. They have been most apologetic about their employee and have committed to take action. As I've mentioned in the earlier post, I've always liked Little Ceasars but couldn't believe their employee would handle something so poorly. I'm happy to say that my faith was not misplaced and I'm glad they heard my complaint and handled it. I can start buying from them again.
Victor G.
Ordered a deep dish cheese pizza over the phone that ran late but management was very nice. Larry specifically stood out to me for his excellent customer service. He gave me a free pizza and marinara sauce for the "trouble". I will return again and try different options. It's Little Caesars so you should know what to expect up front as far as options, but I wanted to thank them for going the extra mile.
I was excited to learn we had a little Caesars near us and they were doing the bacon wrapped pizzas again! My wife and I went in on a Saturday night around six'ish. Wasn't busy, wasn't a lot of people in the store and we waited 55 minutes to get our pizza. We ordered a bacon wrapped pizza and some crazy bread, not a tough order, not a big order. I won't count the 6 - 7 people that used the app and just came in and picked up their pizzas... There were 2 people in the place that had ordered before we did, and 9 people that came in after us and ordered their pizzas after we did in the store, and 7 of them got their orders before we did. We were standing at the front right beside the counter and I got to the point where I was asking what the hell was going on and why do we not have our order. I would like to give these guys a better review but I can not, their services is BEYOND horrible and they don't seem to care of the customer is irritated or not. I am giving them two stars because the pizza and crazy bread were very good but for the service, I would rather go somewhere else 9 times out of 10.
Colby Jones
Maybe not the best pizza in the world, especially with all the smaller chains popping up but when you're hungry and want pizza who can beat a 5 dollar hot and ready pizza? One of the best values around, I think.
Anthony Pollock
Nice customer service and Great PIZZA
kenneth wood
Great price for pizzas and good,fix it the way I wanted it light sauce
Rude poorly mannered Employees. They are lazy, incredibly disrespectful and quite plainly all around useless workers.
they never answer the phone. tried calling five times and nobody picked up. papa john's is getting my business instead
TL/DR: Go to Hull St and Courthouse. You can thank me later. I hesitate to write this review, but it's been a running theme at this location so I think buyers should know. If you're looking for a pizza at 2:30 pm on a Tuesday, this location is okay. Even when we get our pizza as expected, we've had trouble with the quality, but I can write that off. Kinda. (It's a chain, and we've *sadly* eaten our fair share of quick pizza and usually the quality is consistent. But here it unusually "off") If Tuesday at 2:30 is your jam, you'll probably be okay. But as a word of caution, after the heat gets turned up, the wheels totally fall off. Hot and Ready? Not on your life. Chances are when it's "busy" they'll not even accept your walk in order, even before 8. IF you want pizza on a Friday or Saturday night, be prepared for HUGE waits, and a nearly comic level of confusion from the staff. Last Friday we ordered 4 pies (hot and ready designation) at 5:50. I drove to the restaurant and when I got there accidentally read the confirmation email and thought I was ready for pickup. Oops. Oh, well-- I'll just wait. It was bad management performance art in there. At no point we're there less than 8-9 people in there waiting to pickup, and the girl behind the counter was totally overwhelmed. There was an order ready every... 5 min, if we were lucky? I watched the counter help turn away 4 families hoping to order in the 1.5 hrs I was standing inside the lobby waiting for pies. Pies were in the pickup machine unlabeled (one poor guy waited 1.5 hr only to find his order unlabeled in the pickup box.) At the rate the orders were made, they should have been Picasso level works of art, but (only because the staff was yelling across the restaurant about it) we knew stuff was being "burned", mislabeled, and having to be tossed. She acted like it was too busy to be helped, but we have a weekend every... week? Because of past orders which were disasters (I didn't witness the process before last week), I know it's not going to get better without major intervention from a good GOOD manager, like corporate level. I don't blame the staff, honestly. The girl at the front was by no means professional, but was way way overwhelmed and had no tools or way to get back on top of the wave. Poor thing. It was complete chaos and managed so poorly, never go back. It was so bad it was nearly tragicomedy. Eventually I got my order around 7:37, over 1.5 hrs after I ordered. And the hot mess I witnessed shows why. Save yourself some frustration, and drive a couple of miles away to Hull St and Courthouse. At least you'll get your pizza faster. At least in our experience that has been the case.
Absolute imbecile manager. doughy crazy bread, 0 customers 20 min wait time, and the creme of the crop is that the manager still has not been fired as the manager has been doing this for over a couple months now. look at the crazy bread: This is the night shift workers. would not reccomend 2/10
We are big fans of Little Caesars pizza but the last 2 orders from this location have been terrible experiences. The first was a couple of weeks ago around 5:30pm Sat night when we ordered delivery. Completed purchase and then waited and waited. Multiple delivery drivers were assigned and the cancelled. Finally a driver called us and told us the store was closed. At 7pm on a Sat night. Then tonight we placed a order for pickup. Scheduled pickup was about 6:15pm. There were 4 employees in there but only 1 actually working and the other 3 did not seem to be doing anything. Lobby full of customers and watched 2 employees separately help a couple of customers then claim they need a break, grab a drink and go outside to smoke and make calls. Several customers walked out in frustration. There was nothing ready for pickup orders. The guy in the back working hard tried to help the lobby full of customers by confirming orders he was making. Honestly the service was better when they were closed. We finally got our pizza around 6:50pm.
Counter person is clueless on 4/1, 7pm. Receipt shows Kayla but she too busy hiding in the back not helping the 10 people waiting in the lobby. The young dude actually at the registry just stares at the screen, doesn't check to see that the pizzas in the warming oven are for those in the lobby waiting. He doesn't ask if anybody is waiting on order or needs help. No apologies or nothing and pretends to know what he is doing. I saw about a dozen more people come in to get their online orders and most didn't have what they ordered so they kept asking for this and that. It wasn't even about the pizza and more about taking control and helping customers. If Kayla E. acting manager at the moment then help some to get customers in and out the door. I think my pizza was in the warming oven for who knows how long but nobody checks those orders to see who is waiting for their food. Let me guess, Fight for $15! How about work and have a clue first. Ridiculous operation!!!
I am updating my post to say that Little Ceasars General Manager and their customer service lines have reached out to me several time to respond to my earlier post. I appreciated them being interested and responsive. They have been most apologetic about their employee and have committed to take action. As I've mentioned in the earlier post, I've always liked Little Ceasars but couldn't believe their employee would handle something so poorly. I'm happy to say that my faith was not misplaced and I'm glad they heard my complaint and handled it. I can start buying from them again.
Ordered a deep dish cheese pizza over the phone that ran late but management was very nice. Larry specifically stood out to me for his excellent customer service. He gave me a free pizza and marinara sauce for the "trouble". I will return again and try different options. It's Little Caesars so you should know what to expect up front as far as options, but I wanted to thank them for going the extra mile.
Always a long wait and not that great
Goodbye
Restaurantji Recommends
I was excited to learn we had a little Caesars near us and they were doing the bacon wrapped pizzas again! My wife and I went in on a Saturday night around six'ish. Wasn't busy, wasn't a lot of people in the store and we waited 55 minutes to get our pizza. We ordered a bacon wrapped pizza and some crazy bread, not a tough order, not a big order. I won't count the 6 - 7 people that used the app and just came in and picked up their pizzas... There were 2 people in the place that had ordered before we did, and 9 people that came in after us and ordered their pizzas after we did in the store, and 7 of them got their orders before we did. We were standing at the front right beside the counter and I got to the point where I was asking what the hell was going on and why do we not have our order. I would like to give these guys a better review but I can not, their services is BEYOND horrible and they don't seem to care of the customer is irritated or not. I am giving them two stars because the pizza and crazy bread were very good but for the service, I would rather go somewhere else 9 times out of 10.
Maybe not the best pizza in the world, especially with all the smaller chains popping up but when you're hungry and want pizza who can beat a 5 dollar hot and ready pizza? One of the best values around, I think.
Nice customer service and Great PIZZA
Great price for pizzas and good,fix it the way I wanted it light sauce
Average