Bruster's Real Ice Cream

9101 Staples Mill Rd, Richmond
(804) 755-6200

Recent Reviews

Adam Grayberg

I brought 16 teenagers over for ice cream with no prior warning and the team at this Bruster’s location handled our order like champs. We were very impressed with the speed and accuracy of our order as well as the friendliness of the staff.

RoyalTRandom R.

we visit here several times a year and the service and ice cream are always excellent. The waffle cones are made in store and I usually grab a extra one to take home... better than a cookie.

Blake Cockrell

I've been coming here to this specific location my whole life and have always gotten the cotton candy explosion ice cream. It's always pink, blue or a swirl of them both with a generous amount of the candy coated pop rocks. Unfortunately this time the ice cream was white which wasn't terrible but there were legitimately a countable number of pop rocks lol. Luke what is going on? I was so disappointed. It was as if they were snacked on and didn't have enough for the ice cream. I'm assuming though.

Jasmine P.

The customer service was very poor. The server was very rude to my family and the family before us. When trying to correct our orders she was very impatient. When we showed her our receipt she snatched it and slammed the window in our face. We will not be coming to this location again.

Sheri C.

Best oat milk vegan ice cream around, friendly employees & always a free 'pup cup' for my which he just loves!

Christian Morera

We always go here as a family. You get alot of bang for your buck, especially for the sundaes and the shakes. Just got a hot fudge brownie that I shared with my son yesterday and we didn't finish it!


My family and I love coming here for an occasional treat, once I saw they made cakes though, I couldn't wait to get my hands on one! I planned it all out, finally getting myself my first ice cream cake, and it was a dream! First of all, adding the colors I asked was amazing thank you, the flavors were absolutely perfect, and lastly the entire ordering process; calling to see if it was ready, and picking it up, was so smooth and just full of great customer service.Thank you for making my 30th birthday wish come true!

Crescent Star

Some of the tastiest ice cream I've ever had.

Edna Chandler

Great ice cream! Once you go there you will definitely want to go back for more and the service is great.

Shariefa Naeema

Fav would be the Cheesecake and birthday cake. Portions in my opinion are good. Love going every summerrrr!

Rifa 13

Fav would be the Cheesecake and birthday cake. Portions in my opinion are good. Love going every summerrrr!


Quick and friendly service. A multitude of delicious flavors and combinations. If you can't find what you want here then you're being too picky. ?

Kaylee Davis

Brusters has THE best ice cream around! I only wish they kept their seasonal flavors longer!

Lo Hair&More

It's giving fun vibes. Great hang out spot for treat night. Only outdoor seating tho. Customer service was great. Worked well as a team. Can't wait to try the icee next time

Cheryl S.

Best ice cream in town! I do not have a brusters near my home but worth the drive. The staff always friendly and great service. My husband loves the white turtle but all flavors very good!

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