7801 W Broad St Suite 10, Richmond
Went Sunday 9/8, opening day of NFL season. They should have expected a crowd since they're a sports bar, but it seemed like nobody working there knew what to do. Orders were completely forgotten. It took over an hour to get a queso dip. Orders placed 30 minutes after others came out first. Order a beer and it never shows up. Don't these guys know that they make money when people have food and drinks? I'll give two stars because they have all the games and the servers were actually trying.
Don't sit in on your lunch break. But wings have improved even more in the last year. Love them
Food was excellent. And Kyle our server was phenomenal. Definitely will be back
You can always count on consistently good wings and service. Large selection of sauces keeps it interesting, and the burgers are great too
Nice variety of wings and sauces. Alternative choices such as salads if you are not a wing person. Service can be slow at lunch when they are really busy.
I wish I could give this zero stars, but it won't allow me to do so. My friends and I often do the Tuesday wing special where you buy one and get one free. We usually visit the Short Pump location where we never have had a problem. This location on Broad St, however, was a different story. We ordered a small and the waitress said we get 10 more wings for free. So, I ordered a different flavor. Later, I asked for a box and she brought back a "snack" box instead of a box to fit my 10 wings. When we asked for a bigger box, she said she couldn't. It was not allowed. We asked to speak to the manager who proceeded to tell us that it is really like a buffet and we should order what we planned to eat, and technically, he should charge us for a bigger box. Needless to say after all the back and forth (because the customer is apparently not right at this location), we received bigger boxes. So, they are never going to get our business again all over a BOX! Side note: the promotion advertisement did not mention any of the stipulations that were presented to us by both the manager or the waitress.
DO NOT GO HERE!! Worst service ever. 3/4 of us ordered wings, and they didn't leave extra napkins or the little wing baskets for the bones. I had to go to the bar to get drink refills and more napkins. I saw the waitress when she dropped off food and again when she brought the check. No stops in between there. I should have looked at Yelp before dining here! The manager didn't even stop by the table. BWW should close this location!
Service is always slow, I waited 20 mins to get a water the 1st time I was there, the 2nd time I had to walk out cause there was no service at all and yet your open? All of the other Buffalo wild wings around here have outstanding service except for this one. Sad.
Understaffed and had to wait a long time to place my order. A customer should never have to wait no more than 5 minutes for their server. Completely unacceptable. That made me walk out and leave. I would say that's bad for business.
Our waitress Marly did an excellent job holding down the fort on her own. She was very nice and on top of things. Thank you for your great service.
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Hey guys, Mark here again with another review! Let me tell you guys about my time at bdubs. Definition of a waste of time. Wasn't greeted for about 10 minutes. Ordered drinks that were never brought to us which we waited for at least 15 minutes. We will be back again probably never:)
Very good service. The food was good. I enjoyed myself very much. Also, I got to watch my favorite sports on TV.
Accurate and prompt service. Staff is always friendly. Great neighborhood restaurant.
Me and coworkers just ate there his wings came out cold and they took back and just ripped them in sauce my buffalo chicken ranch only had a sliver of both sauces on it and was cold I spoke with manager about it all he said was I can get u more sauce place is a joke management sucks and service sucks as well the manager didnt even want to try to take any money off the orders. U can get better service and a hotter meal at McDonald's will never step foot back in that joke of a place ever again
CONFUSION... and poor quality. (I cannot blame the server because she is brand new) I have attached a photo of the 3 pieces of dried out carrot and 4 pieces of questionable celery. Somehow it's Wing Tuesday, as per the attached photo, but it's not Really buy one get one free as the signs all over the restaurant say, but it's more like half price... which is some how different... it was explained that you can get certain things but not other things this week; like extra crispy. So, making the Qing a little more crispy is some kind of free extra that they just don't want to do on Tuesdays. Go figure. The manager sent a brand new waitress out to attempt to explain this instead of having the balls to handle his job himself. The manager needs to be replaced. He's just there to collect a paycheck; that's it! I am very disappointed in this BWW location and it's management. Back to Mechanicsville we go from now on, where the service is Superb!
The food was good. Nice atmosphere. The waitress was slow. Went in at 7p and didn't leave until almost 10p. It was 11 people at the table and everyone had chicken except 1 person. Will not go back with large party.
After the previous visit the management offered a meal ticket for the inconvenience, they were super friendly about making it right, so I am upgrading my review to reflect the fact that they did make it right at their expense and that's something to be appreciated
When this BWW first opened, the food was great and so was the service. Now that the shine and novelty of the BWW concept is wearing off, the service and food at this location have fallen. My wife and I visited this location at 10pm last night. Even though the restaurant wasn't busy, we spent 10 minutes waiting to be seated and then finally got tired of waiting and seated ourselves. We let the waitress know we had seated ourselves in her section. We were promptly ignored for 20 minutes while she cleaned the tables immediately surrounding ours. Finally she took our order. The food came out quickly and the wings were good, but the celery and carrots sticks that we served to us were absolutely disgusting. They were about half an inch long, slimy, and looked like they had been chewed up. The condiment caddy on our table was dirty and was not stocked with wet wipes. This is not our first time getting lousy service at this location. We probably won't come back.
At first it was nice, but it look like it took forever for our server to come and greet us, anyways we ordered our food and once again it seems like took forever to get it. OK once we got our food, low and behold my boneless wings was cold and so was the fries. After that experience I would never go to another buffalo wild wings again.
Been to this location before about twice. It's fine... never been here for anything other than wings and I don't think I'd come here for anything other wings so that's fine. I don't typically write reviews on chain restraunts but I just though why not. Came here at like 11pm Friday night because where I originally wanted to go was closed and I knew bww would be open. Ok so this place was insanely packed for like a sports bar late at night I feel. They had karaoke going on and everyone was just really drunk and people were showing up like it was a club which seems odd to me.. but to each its own. My friend and I ordered water and wings, I think the only reason I'm writing this review is because it took 35 mins just to get our waters.
Love BWWs, but this is not my favorite of the ones in Richmond. The greeter was less than enthusiastic and acted like we were doing her a disservice by being there. Our waitress was pleasant enough, but the service was slow. Food was good, property cooked and served while hot.
I usually go here and have a great experience but today I went and ordered and asked the server to get a snack and he brought out a small. I did not know that my order was a small and I ate it. I was charged for the anal and I talked to the manager and she was rude. She had an attitude and did not apologize for the inconvenience. The service was impolite and I do not recommend getting the server Millard.
I had lunch at this Buffalo Wild Wings last week and the experience was less than desirable. I ordered the buffalo chicken salad and it just wasn't good. I've had it before and liked it, so I was a little taken aback when it was not good this time. Additionally, the service left something to be desired. I felt like I was forgotten for most of the time. It's a shame that this experience wasn't better. I live so close to this BWW that I could walk there if I wanted. Better luck next time? Maybe?
Did not receive exactly what i ordered and when i called to have the issue resolved, TY was very rude while trying to correct me about what i ordered. I usually don't have any issues when visiting but this time has been the absolute worse!!
This is a great BWW! The staff is super attentive and the food is great. Michelle at the bar was particularly helpful and managed to keep up with a large March Madness crowd. I'll be back!
Always slow service. It normally takes 5-10 minutes to be greeted and 5-10 more minutes to even get your drinks. Don't bother for asking for anything extra because you'll never get it. Once your food is delivered then you better ask for your check right then because your server won't be back for at least 30-45 minutes. This has been how it was the last 3 times. Honestly, we only go back for their cheesy chili dip. The dip is the only reason why I gave 1 star.
So first time I went here was 2015, i believe, and that is cause they offered vets free wings. Since then I have been there twice, one time out waitress just left and the other time our waitress took forever to do anything and brought my friends the wrong drinks. They need to obviously fix their management and hire better workers.
Looks like they have remodeled. Looks fresher. Our waitress was very nice and it was pretty quick for lunch . And that's what we were looking for
Always a great place to watch a game and have some wings with my wife, the best date! ... Bring back the paper boats! The steel trays felt like prison food.
The staff were friendly enough, but my order sat in the window and was forgotten for at least 30 min compared to the rest of my table and then had to be remade. The quality of the food was on par for a casual restaurant of this type. The experience can and should be better.
Service was horrible and we won’t be going back.
Good but not great. They are a chain restaurant and are therefor limited in creativity and originality. If you eat at one, you’ve eaten at them all. The food quality is good but not creative. I make better food at home. When I go out, it isn’t because I am too lazy to cook. Rather, it is to get something I can’t or don’t make at home, or to get something better than I can make. BWW doesn’t do that. Sorry, but for me it’s just slightly above average.
We called ahead for a party of 7 on a Saturday evening. The person who answered the phone told us that there would be about a 20 minute late, but he could get us in. We arrived about 10 minutes later. Upon arrival we were told that they could not seat us. There were numerous tables empty. When we asked if we could just push two tables together, we were told. So we asked to speak with the manager. The manager on duty "allowed" us to push the tables together, but tried to make us feel as if he were doing us a huge favor.
This is the worst dubs for service. Food is great but the service is horrible won't be going back.
This location has the WORST SERVICE EVER. Wait staff unprofessional, inattentive- they NEVER come to check on you-food here is not even good like the other locations- dry wings. Don't waste your time & money at this one- go to Pump or VCC locations.
We have had many pleasant experience at this BWW. Saturday was not one of those times. The place is huge, but never busy on Saturday for lunch. Our server was fine, but not super attentive. We started with the mini corn dog appetizer, which is always good. The reason for the two stars is that I had to send my food back. The grilled chicken in my wrap was inedible. It was like eating rubber, my teeth bounced off of the meat and I could not chew it. It was disgusting. Our waiter took it off of the bill, and I ordered some boneless wings instead. These were mediocre, but better than the rubber chicken I had been served. I don't even think the dish was supposed to come with grilled chicken and I wasn't asked if I wanted grilled or crispy. Oh well, this restaurant will be at the back of the rotation for a while.
We were seated quickly because I called ahead (group of 11) but that's where the good ends. It took 20 minutes for the waitress to get our drink orders. Another 15-20 minutes to receive them. Now I understand that a group that big can be hard to handle for one waitress, but we arrived in groups of 3-4 and ordered as such. Very manageable. Our drinks would just sit at the bar (I saw them up there) while the waitress did her own thing. One member had to address the manager twice. After that everything started smoothing out. On top of that my burger was subpar. I could've gotten a frozen burger from Food Lion and done better. I doubt I'll be going back.
Just left. Sat for 15 minutes, no one came to our table. Called and asked if any servers were working to which I was told yes. Said it’s funny because no one has waited on us....she asked where we were seated and I told her. Still no server.... We got up to leave. Went to a manager sitting at the bar. She was leaving for the night and I told her what had happened. She apologized, but the whole time I talked to her still no server went to our table. Very wrong! We thought this location had improved, obviously not.... Very disappointed!!!
Bdubs is ALWAYS a goodie, but I came specifically for drinks this time and I chose the Buffalo Zoo. Although it was VERY tasty, it is extremely strong and having only one of them made me feel slightly tipsy. Maybe because I don't drink heavily I'd order it again, but at least I know what I'm getting myself into this time
7801 W Broad St Suite 10, Richmond, VA 23294