Chipotle Mexican Grill

7000 Forest Ave, Richmond
(804) 288-2129

Recent Reviews

Taylor Roots

Employee taking order had in AirPods, did not get my order correct (probably because he was wearing AirPods.) Only advised they were out of sour cream at the end of the line, upon asking for sour cream. No signage anywhere. This location has been disappointing several times.

Atmosphere: 1

Service: 1

Recommended dishes: Chicken Bowl with Rice and Cheese

Adon Gaitan

This location seems to always give smaller portions and mysterious charges for avocado or cheese even though you didn't order it.

Atmosphere: 3

Food: 3

Service: 1

Shaqty Aries

I want earlier and there was a rude cashier worker she didn’t even say have a nice day.

J H

This is my pick for worst Chipotle in the area, they are consistently out of food items. I end up driving here and leaving because they are out of items more often than I end up actually getting food. I have completely given up on this location.

Atmosphere: 1

Food: 1

Service: 1

Kevin Fortune

This Chipotle is one of the best I've ever been to. Plus it's cheap, under $20 and I got a complete meal that lasted for 2! Awesome sauce!Vegetarian options: You can make any burrito/bowl vegan by not adding any protein or cheese. Too easy.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Carnitas Burrito

Cyndi Greer

My first time at this location. It’s right off the I-66. It may have been an off day. Rice was very hard .I had an item missing from our order that I didn’t catch it till we were back on the road. I will try them again. Lady at window was nice and working hard.

Food: 4

Service: 4

Recommended dishes: Burrito Bowl

LL Francis

Tried to go at 3 PM, but the place was CLOSED. I don’t know if there was a sign on the door because another couple walking back to their car said it was closed. Very odd.

Di L

Chicken was spicy for no reason. Staff was friendly and food area was clean and well stock . Floors could be cleaner .Parking: Be careful backing out .

Atmosphere: 5

Food: 2

Service: 5

Adam S.

I love chipotle. But this specific location is always a disappointment. Which is so frustrating since it's just around the corner. Mobile orders are always wrong and missing ingredients. Tonight my chips are stale and the guacamole has black spots from sitting around too long.

Tiffany Lewis

Quick service, good portion and delicious food. Everything was well seasoned which to me is hit or miss in other locations. Couldn't have expected anything better.

Atmosphere: 5

Food: 5

Service: 5

Jamie B.

I've come to expect a good experience from most Chipotle locations but this one disappoints. The employees were nice enough without being pleasant, except to each other. There was 4 employees and 1 customer when I walked in yet every table was dirty and the trash cans were overflowing. This was at 3 o'clock so there was plenty of time after the rush to do so but apparently no desire. The food was bland compared to other Chipotles and was overall a poor enough of an experience I won't be back. Thanks for reading

Gena Barker

Good food and the portions are great. It's much better than the mechanicsville location. Staff is friendlier, too. Parking is horrible. It is very difficult to get in and out of when busy... which is often. Otherwise, I love the food.

Atmosphere: 3

Food: 5

Service: 5

Razzi Rae

You don't have to be very competent at all to work here because all the employees including the managers are so incompetent that they don't know how to get your order right. Also the manager acts like its a huge inconvenience to remake the bowl they got wrong & she went so fast making it the second time that she still got it wrong & gave me a skimpy bowl.

Atmosphere: 1

Food: 1

Service: 1

Ken Roche

With each visit these places get worse and dirtier...not to mention more

Atmosphere: 3

Food: 3

Service: 4

Sati A.

My favorite fast food, but this location is a winner!They were so fast and my food is delicious!! Yum!

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