Domino's Pizza

7101 Forest Hill Ave, Richmond
(804) 327-1633

Recent Reviews

Gracie VerLander

Never will make this mistake again. The wait times are unreasonable. I ordered my pizza 2 hours ago and still have yet to receive it. Not to mention, according to tracking, it hasn’t even gone out for delivery yet. I had no idea ordering a pizza at 9pm on a Thursday night would turn into me having to stay up past 11 just to get this pizza when it finally gets here.Edit to add: ordered the pizza at 9:23, pizza arrived cold at 11:45. I live 10 minutes away, and I’d say that I should’ve just picked it up, but I should’ve just chosen a different pizza place.

Giovanni Galvan

Poor service. Long waits. Crazy weird piece sizes for their boneless chicken; not one, but FOUR pieces nearly the size of a bottle cap? Come on. I can't with this location

Food: 2

Service: 1

sbostaph

I always order a pan pizza well done and go for pickup to avoid delivery delays - this time I forgot to add that to the online order, and was able to call and get it fixed. The young man working inside was helpful and friendly and checked to make sure the pizza was to my liking.

Atmosphere: 5

Food: 4

Service: 5

Jackson Wright

Don't order from this location if you want hot, fresh, well-made pizza in under an hour. Multiple times our order has taken TWO hours to get to us. By the time it does, it's cold. A couple times the pizza was made terribly– way too thin, slapdash topping coverage, etc. It's ridiculous. I can't believe they're still in business. I've called and checked on orders and they always say that they're understaffed and busy. I understand being understaffed—that can't always be helped—but are they so busy on weekday nights that they can't get our order to us before two hours pass? I'm doubtful. I used to deliver food and have never taken that long to get someone's order to them. I love Domino's but I can't justify ordering from here anymore. I hope you don't waste your time either. I'd call to get a refund for the order I'm waiting on now (it's been over two hours), but I'm confident they'll hang up on me or keep me on hold forever.

Food: 2

Service: 1

Ryan Binns

The first 2 orders for delivery were great, chicken bacon ranch pizza that I received was probably oneof the best items I've ever had from Domino's. The bacon/ jalapeño cheesy bread was outstanding also,but the only bad thing I can think of is using contactless delivery took a bit longer (even though being very busy on a Thurs. is understandable).

Atmosphere: 1

Food: 4

Service: 3

Recommended dishes: Plain Chicken Wings

Maya Saleh

If I could give negative 5 stars I wouldOrdered 6:28 Sunday on the phone with call center.I was calling the store to check the eta as it was an hour since ordered… every time I call got hung up or placed on hold and then lost connection.Anyway I start cooking for my family after 2hours and not being able to get in contact with anyone.The pizza , boneless and brookies arrive after 2.5HRS.Went into store for refund the next day andThe GENERAL MANAGER CHARGED ME ANOTER 40$ to my card I didn’t even realize till I got home. So now 80$ they owe me… and I’m still waiting on a call back from district manager to receive it.

Atmosphere: 1

Food: 1

Service: 1

Recommended dishes: Brookie

cecilia lee

DO NOT ORDER FROM THIS LOCATION! Currently still waiting on my delivery that was placed two hours ago. I tried calling to cancel and they hung up on me after leaving me on hold 13 minutes. I can’t rate the food as it hasn’t arrived.

Service: 1

Jessica

Thanks for accommodating me for my mistake ordering the wrong pizza.

Jon Ganz

Unequivocally, hands down, without a doubt, the worst pizza I've ever been served in my nearly fifty years on earth.Take into account that I grew up with horrible, horrible school lunch pizzas. I was raised on the dregs of microwave pizzas that used to cost four for $1. None of those monstrosities could compare with the box of pig vomit that Domino's dropped off at my door.Domino's, it will be a cold day in hell before you pry another penny from my wallet

Tiana Scavone

You need more employees. Too much work for one guy who did amazing, and i would give 5 stars if you weren't over working one employee. Not a good look.

Karina Arevalo

Please don’t ever order from this location, ordered delivery 2 hours ago just called to check on it & the man who answered said it’s just now going in the oven & before I could say anything he hung up the phone lmao. ??

Roy F

The toppings were not there 2 mushrooms 3 pieces of onion couldn’t see the meat? $20 I should of ordered the cheese could have saved some money!! Go somewhere else get a real pizza

Khayla Bailey

Would give zero stars if I could. Never efficient with delivery and delivery staff seem to always have an attitude!

Valane Redmond

I ordered two pizzas for delivery. Both were overcooked, nearly burnt. When I called to the store, the boy said that they were not burnt and that is their cooking process. He would not give me his name because he said that customers lie.

Rachel Woolard

I selected my preferred location through the app and re-ordered our favorite combo, but it automatically changed the pick up location to where I used to order from (not my new preferred location). I had no idea until I went to pick it up. Once we figured out what happened, the guy at the Forest Hill location offered to remake my pizza right away, rather than driving across town, and said I could just cancel at the Cary Street location. The employee on the phone at the Cary St location (Kevin) was very cool about the change and cancelled my order without any problem. So, although the app messed up a bit, the employees were really kind and totally made up for it.

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