6291 W Broad St, Richmond
Ridiculous wait. Not even dining in just picking up an order takes half an hour. Told the lady the name of my order and she never came back. Another lady came and said it would be five more minutes. A whole 30 minutes have gone by and no one has come back to the front. They're not even busy this is awful!!
I gave O’Charley’s a rating of 2 because the food was terrible. I thought maybe we would dine out for the first time since the pandemic and the food had a refrigerator steal taste to it. I got the seafood with the fish, crabs and shrimp and it was also dry. Maybe the food has been setting to long in the refrigerator since they aren’t able to move as much food or perhaps the cleaning of cooking equipment needs to be clean. I want eat there again until the pandemic is over if they are serving food like this. Also my husband had the steak and it was dry and overcooked without onions that we requested.
Had a mishap with wrong ingredients in my salad. But why I am leaving Five stars is the Manager who made it right. Whoever the lady working the shift today at 305pm. She get how to make it right. Thank you.
I always enjoy the relaxed atmosphere at O'Charley's restaurant good foods nice Waiters I felt so relaxed and full when it was time to go their hot rolls are delicious you will be in for a treat digit sometimes
Excellent food & service. The waitress who waited on us was friendly & patient for all the customers she had to serve along with my party..... there was around 20 or more.
Restaurant half empty and 30 minute waiting people standing in line makes no goddamn sense this is some dumb shit here I do not understand why
Food wasn't hot. I had to send the mash sweet potatoes back. Broccoli was warm and the plank salmon was a little dry.
My Service was Excellent and the Food was Delicious!!.. It Was Very Cheap to Eat here
Fresh hot rolls, free pie day and kids eat free. Restaurant is clean and usually well staffed. Wait time is not above average unless you go Friday evenings. Special note: If you or a member of your party has a food allergy, they will prepare special request if you let them know. This is a big deal. A lot of restaurants only provide what is on the menu. Prices have been consistent over the last few years. Food quality is above average, sometimes a little too much salt. Request no salt, add your own. Most item on the menu are good. Pies are good for you.
The staff members were great. The food was a let-down. We ordered double bourbon s and the consensus was that a single would be a glass of ice swished in a shallow dish of liquor. I ordered a medium steak and it came out very well done, dry as dust. The chicken strips were actually pretty good, tasty if again overcooked.
I got the fried fish and chips and the fish was excellent. The fries came to the table cold. Sent them back and it took a half hour to see them again, lukewarm. But my server was very sweet and the atmosphere was nice.
We had a not so good visit on Sun 2/9. Service was slow, rolls were terrible. Apparently not left to rise correctly by cook but they served them anyway. Chicken was dry and they changed the Brownie dessert with caramel topping instead of hot fudge. And our bill was over $80 for 3 people ordering modestly. If we go back they have to do better.
We always get good service, great food and genuinely get stuffed easily lol. Their food tastes delicious and they're very friendly and helpful.
good salmon good service
6291 W Broad St, Richmond, VA 23230