6291 W Broad St, Richmond
My waitress rock. The serve an food was great. Fyi Wednesdays is free pie day.
Very clean. Safety precautions taken. Disposable utensils and cups. Placemats double as a menu. Waitress provided excellent service
Service was excellent and the food was fantastic. Everything was cooked as we asked. Only reason I'm giving three stars instead of five, the bartender doesn't know how to make cocktails at all. Asked for a Long Island Iced Tea and got something completely different. Didn't even look like a long Island Iced Tea. When she came over to tell me that's exactly what she made, she couldn't even tell me what she put in it. She walked away shaking her head like I was crazy and that I didn't have a clue what a proper long Island Iced Tea looked and tasted like. I've been drinking for twenty years longer than she's been alive.
It's awesome place, peaceful and very calm romantic type setting. Perfect getaway with a Full bar ? Family friendly and discounts on Child menu
Waited 25 minutes the hostess was too busy doing other things. I left and took my business elsewhere
I'm revising my review from over a year ago from three stars of hives hours for a couple of reasons.First, this is the first place we have eaten since the restrictions lifted from covid-19. at this point it looks like it will be the last for a while while the authorities work out what to do.However, I had the Louisiana sirloin and it was de. lish. ous. in the past this is always been a large surface area but very thin steak. This one was not, it was thick, covered & spices, and that flavored butter they put on it that's probably a million calories. But it was soooo good.Here's the reason for the bump in rating. I asked for my steak medium, and it was about 3inches south of that. I don't mind a little less than medium, but this one was red and cool in the middle. I showed the waitress, and she immediately offered to replace it. She also suggested I use a brake plate to return it so I could keep the rest of my meal. She brought it back to me within a few minutes perfectly cooked. I no mistakes happen in restaurants, and she did everything in her power to make it right as quickly as possible.Also, my wife had the fish and chips and loved it. that's her go to staple for O'Charley's, and it was perfect.Looking forward to our next trip to O'Charley's.
Just had a great salad - take out - from O'Charley's! Fresh salad, good service, friendly people and on time. Thanks! Oh, it was the California grilled chicken salad. Good stuff.
Food was good and hot. Rolls buttered and delicious. Ordered Seafood Platter with flakey Cod Fish, large Shrimp and very small Crab Cakes that need improvement. There was very little meet inside and it was shredded. Crabcakes were tasteless. Shrimp and Cod was delicious and good flavor.
very good service and food!
Ridiculous wait. Not even dining in just picking up an order takes half an hour. Told the lady the name of my order and she never came back. Another lady came and said it would be five more minutes. A whole 30 minutes have gone by and no one has come back to the front. They're not even busy this is awful!!
I gave O’Charley’s a rating of 2 because the food was terrible. I thought maybe we would dine out for the first time since the pandemic and the food had a refrigerator steal taste to it. I got the seafood with the fish, crabs and shrimp and it was also dry. Maybe the food has been setting to long in the refrigerator since they aren’t able to move as much food or perhaps the cleaning of cooking equipment needs to be clean. I want eat there again until the pandemic is over if they are serving food like this. Also my husband had the steak and it was dry and overcooked without onions that we requested.
Had a mishap with wrong ingredients in my salad. But why I am leaving Five stars is the Manager who made it right. Whoever the lady working the shift today at 305pm. She get how to make it right. Thank you.
I always enjoy the relaxed atmosphere at O'Charley's restaurant good foods nice Waiters I felt so relaxed and full when it was time to go their hot rolls are delicious you will be in for a treat digit sometimes
Excellent food & service. The waitress who waited on us was friendly & patient for all the customers she had to serve along with my party..... there was around 20 or more.
6291 W Broad St, Richmond, VA 23230