Starbucks

1601 Willow Lawn Dr 700 - P, Richmond
(804) 285-4721

Recent Reviews

Germ B

I stop by Starbucks often & this location is either a hit or miss. I order the same thing every time(Venti iced matcha latte) & usually my drink is good… depending on who makes it that day.

Sarah L.

Really decent Sbux with super sweet staff. Willow Lawn is a historic shopping center and so it's nice to stop here and reflect on the changes from 1958-now. Nice vibe. There are sometimes people smoking cigarettes on the patio ‍

Ashleigh Jusselin

Went to this location on my day off with my partner and these baristas are some of the most unfriendly and rudest people I’ve ever met. Like this chick with red hair and glasses straight up had an attitude when we rolled up to the box? Like I get it because I’m dealing with it too, but you’re at work so please remain professional. And then the girl who handed us our last drink had a snarky way about herself too, just throw the orders out the window next time and save us from interacting with your attitudes.

Heather Mealy

The night time staff at this location is absolutely the worst customer service experience I have ever experienced..the store closes at 9pm....but ever time I try to go to the door at 850 the store is closed door locked and they (staff)walking around ignoring me at the door.... on 7/9/21 Fri night......again at 853 pm I go to the door ...locked staff ignoring me as I knock on the door.....then he walks to the kitchen and looks threw the kitchen door for me to leave......IF U DON'T WANT TO WORK YOU R JOB AT STARBUCKS.......JUST QUIT.......let someone else do the job with good customer service.......the night staff is horrible and rude...this is not my first bad experience with this location......just my first report...They should be fired

Regan Gagnon

Part of my love for Starbucks is the consistently friendly employees. I tend to go in the afternoon, and the employees taking my order always seem irritated. I know food workers are understaffed and overworked right now, as I am one. I would come to this location more frequently if the employees cared to be a bit kinder.

Shawn

I'm sorry guys. Full Karen mode.I order a coffee with cream and sugar. That's it. Every single time I order it it's wrong. Nothing fancy or some weird drink with specific amounts of ingredients. Just a coffee with cream and sugar from the coffee place. And it's wrong.Every.Time.How?

Ronda Bernstein

Drive-thru here can get pretty busy. I haven't had any problems with my drinks and the staff is always pleasant, both in the store and at the drive-thru.

S M

I'm sorry guys. Full Karen mode.I order a coffee with cream and sugar. That's it. Every single time I order it it's wrong. Nothing fancy or some weird drink with specific amounts of ingredients. Just a coffee with cream and sugar from the coffee place. And it's wrong.Every.Time.How?

Christine Kolebas

If you go through the drive through make sure they got your order right before pulling away. They messed up my order about three times now...and it's easy, it's just a tall coffee with half and half and splenda.

Jessica Herbert

I have frequented this Starbucks a lot. There was a sweet, black-haired woman who usually was wearing glasses (I believe she was the owner) but she always use to greet me and ask how I was. She even asked other people who came in after me by their name... I loved going there honestly just for her energy alone. Now she’s no longer there and they say she went to another store, but the store just seems chaotic now and none of my drinks or colleagues drinks are ever done right. The staff is lifeless and rude. Definitely will no longer be going back.

Frank Weaver

The staff has always been friendly and prompt to me and all the customers I have obsreved.

Sonja

Older white man, balding with white hair skipped my friend and my drinks, and acted like he didn't remember us when we asked where they were after waiting 25 minutes. I was nice and tipped him when ordering, I was disappointed he didn't realize his mistake and offer to upgrade our drinks.

Phyllis Yancey

Everyone at Starbucks was very pleasant and nice very clean Starbucks very efficient and quick

D. Espinoza

Great drive through service. Special requests were made and drinks were perfect.

cassi wiggins

Best Starbucks in RVA! Friendly service and orders are perfect every time!

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