Last night was the 3rd strike for me with this location. Called to place an order for takeout went to hold for 5 mins then hung up on. Called back a few more times and finally got through, placed my order, whoever took the call was rude and didn’t say goodbye or anything just hung up after saying how long it would be. Get there and had to wait on 5 mins for someone to come to the podium. The guy in front of me stated he had been there 10 mins and hadn’t been acknowledged meanwhile there’s at least 7-8 employees in the back. Get the food, it was cold and some of the shrimp were burnt, then I found a hair in it. Definitely wasn’t going to waste my time trying to call back to complain about the hair. Last time I came we stood at the podium for 10 mins before a girl came up and said she’ll “see” if they can seat us (party of 3), meanwhile they were empty on the right side and had a few people in bar area seating and another 7-8 employees hanging out in the back. Girl came in behind me to get a table as well and was waiting another 5 mins, told her what they told me and she left. We left too and went to Kickback Jacks. I will not give this place another chance until I see an “under new management sign” because night shift is poorly managed and staff are rude and unaccommodating. At night save yourself the hassle and go to the Hull Street location, never had a problem there.
Robert W.
very much improved from previous experiences !!! ... the burgers are bigger and taste like they just came off the backyard grill which to me is excellent !!! ... the Jack Daniels brand sauce really does kick it up more than a notch on the steaks and chicken ... AND the chicken wings are now runner-up for the best in Midlothian , seriously !!! ... get the traditional Buffalo-wing sauce for a dip !!! ... yep, very much improved and affordable ... service is still a 4 out of 5 but overall Great !!!
Denise Rannels
I’m assuming because of Covid staff was limited but very friendly the food was awesome as usual.
Chris
I understand about being short staff, I went in no one was at the door, stood there for about 20 mins someone from the back and said they would be right there,waited another 10mins no one came I left. Poor customer service.
Marquita Durham
It was one person working and she did amazing! We were debating on going to another restaurant because we saw just one person working. But, we decided to stay and was kind of shocked that she was able to do so many tasks on her own. It takes a lot of skill and patients to do this. I'm sure eventually it would cause burnout, but I just want to say you rocked it lady! 1-10-2022
April Waybright
We walked into the restaurant. 2 adults and one 3-year-old asked for a booth. They said they might be able to accommodate us. We waited 10 minutes and several other groups of people just standing there. The front area when you first walked in had a bad smell. We left there, and several other groups followed right behind us.A family restaurant couldn't accommodate a family. I understand that with shortages and staffing issues, there are problems and issues. My problem is you act like we are hard to deal with and act like we ask for something impossible. We were not rude or anything. It was an issue that they didn't want to seat us. My family and I will not be going back there at all. We took our business elsewhere. The tgi fridays on Hull Street much better. Save your time and go to that one.
Jeri Robinson
I really enjoyed the food here. They gave us a discount because we waited a while for our appetizer to come out. It was a bit dirty inside, HOWEVER our server was so polite and attentive and always pleasant. I would return again but I would definitely encourage working on cleanliness before seating patrons. We did arrive late and that day was a busy day for every restaurant so I do understand. I still was able to enjoy my time and food.
William Friday
The night manager is awesome they somehow lost my order and her humility and decisiveness in the situation made me almost not even care. The food is great and every waiter I've ever had has been great. I don't even live on this side of town anymore but I will go out of my way any time I want to go to a Friday's.
Colleen Gordinier
The staff was very friendly and accommodating to our requests. I felt bad for them because they didnt have many of the drinks my friend liked. I understand they arent the ones ordering the stock. Food was so very good and service excellent.
Makicia Crawford
We went on a Thursday night to have dinner for a birthday. We had to wait a few minutes before we were seated, but when our waitress came she was the best. She was engaged and she treated us like we were the only people in the restaurant. Our food came out fast and whatever extras we needed she made sure that we got them. We appreciated it. I hadn't been to a Fridays in about 3 years so it was nice!
It was familt night. The waitress was great in the beginning. Once our foid was brought out she never returned until after dinner was finished. Provided an excuse that her coworkers had made her mad...no excuse.
Haley Reynolds
Once upon a time when I was 18, I worked at this fridays. Another male server came in that late… I asked him to set the other tables when he came in and 10 minutes before we were going to open. He grabbed me by my neck threw my against the wall and told me he was going to rip out my tongue. I went to run to the back where everyone was having a meeting, he grabbed me by my arm and threw me against the wall, I had bruises and everything. WORST part about it all was I had to work with him the rest of the day after I told the manager at the time and then got fired the next day.
Dawn Kriigel
Only one server working, however, she had the best attitude and provided exceptional customer service.
mike k
Food was hot ? and drinks were delicious. The cotton candy cosmo and ? henney were strong definitely a good combo.
Erika Bazemore-Gardner
Waitress was extremely friendly and food was very good.
Last night was the 3rd strike for me with this location. Called to place an order for takeout went to hold for 5 mins then hung up on. Called back a few more times and finally got through, placed my order, whoever took the call was rude and didn’t say goodbye or anything just hung up after saying how long it would be. Get there and had to wait on 5 mins for someone to come to the podium. The guy in front of me stated he had been there 10 mins and hadn’t been acknowledged meanwhile there’s at least 7-8 employees in the back. Get the food, it was cold and some of the shrimp were burnt, then I found a hair in it. Definitely wasn’t going to waste my time trying to call back to complain about the hair. Last time I came we stood at the podium for 10 mins before a girl came up and said she’ll “see” if they can seat us (party of 3), meanwhile they were empty on the right side and had a few people in bar area seating and another 7-8 employees hanging out in the back. Girl came in behind me to get a table as well and was waiting another 5 mins, told her what they told me and she left. We left too and went to Kickback Jacks. I will not give this place another chance until I see an “under new management sign” because night shift is poorly managed and staff are rude and unaccommodating. At night save yourself the hassle and go to the Hull Street location, never had a problem there.
very much improved from previous experiences !!! ... the burgers are bigger and taste like they just came off the backyard grill which to me is excellent !!! ... the Jack Daniels brand sauce really does kick it up more than a notch on the steaks and chicken ... AND the chicken wings are now runner-up for the best in Midlothian , seriously !!! ... get the traditional Buffalo-wing sauce for a dip !!! ... yep, very much improved and affordable ... service is still a 4 out of 5 but overall Great !!!
I’m assuming because of Covid staff was limited but very friendly the food was awesome as usual.
I understand about being short staff, I went in no one was at the door, stood there for about 20 mins someone from the back and said they would be right there,waited another 10mins no one came I left. Poor customer service.
It was one person working and she did amazing! We were debating on going to another restaurant because we saw just one person working. But, we decided to stay and was kind of shocked that she was able to do so many tasks on her own. It takes a lot of skill and patients to do this. I'm sure eventually it would cause burnout, but I just want to say you rocked it lady! 1-10-2022
We walked into the restaurant. 2 adults and one 3-year-old asked for a booth. They said they might be able to accommodate us. We waited 10 minutes and several other groups of people just standing there. The front area when you first walked in had a bad smell. We left there, and several other groups followed right behind us.A family restaurant couldn't accommodate a family. I understand that with shortages and staffing issues, there are problems and issues. My problem is you act like we are hard to deal with and act like we ask for something impossible. We were not rude or anything. It was an issue that they didn't want to seat us. My family and I will not be going back there at all. We took our business elsewhere. The tgi fridays on Hull Street much better. Save your time and go to that one.
I really enjoyed the food here. They gave us a discount because we waited a while for our appetizer to come out. It was a bit dirty inside, HOWEVER our server was so polite and attentive and always pleasant. I would return again but I would definitely encourage working on cleanliness before seating patrons. We did arrive late and that day was a busy day for every restaurant so I do understand. I still was able to enjoy my time and food.
The night manager is awesome they somehow lost my order and her humility and decisiveness in the situation made me almost not even care. The food is great and every waiter I've ever had has been great. I don't even live on this side of town anymore but I will go out of my way any time I want to go to a Friday's.
The staff was very friendly and accommodating to our requests. I felt bad for them because they didnt have many of the drinks my friend liked. I understand they arent the ones ordering the stock. Food was so very good and service excellent.
We went on a Thursday night to have dinner for a birthday. We had to wait a few minutes before we were seated, but when our waitress came she was the best. She was engaged and she treated us like we were the only people in the restaurant. Our food came out fast and whatever extras we needed she made sure that we got them. We appreciated it. I hadn't been to a Fridays in about 3 years so it was nice!
Restaurantji Recommends
It was familt night. The waitress was great in the beginning. Once our foid was brought out she never returned until after dinner was finished. Provided an excuse that her coworkers had made her mad...no excuse.
Once upon a time when I was 18, I worked at this fridays. Another male server came in that late… I asked him to set the other tables when he came in and 10 minutes before we were going to open. He grabbed me by my neck threw my against the wall and told me he was going to rip out my tongue. I went to run to the back where everyone was having a meeting, he grabbed me by my arm and threw me against the wall, I had bruises and everything. WORST part about it all was I had to work with him the rest of the day after I told the manager at the time and then got fired the next day.
Only one server working, however, she had the best attitude and provided exceptional customer service.
Food was hot ? and drinks were delicious. The cotton candy cosmo and ? henney were strong definitely a good combo.
Waitress was extremely friendly and food was very good.