1601 Willow Lawn Dr, Richmond
Customer service was less than favorable. I understand people get busy. But to not get spoken to at all was beyond me and unacceptable for a staff with Manager. It was me myself and two other ladies with me and none of us were addressed just stared at by children. Poorly managed place. Truly wasn’t pleased and all I needed was a gift card.
Went there for the first time and got a sunrise sunset smoothie (24oz) for $5. It looks like a chill place to hang out; there are some tables to eat at. Atmosphere is colorful. During pandemic, they organized the pick ups by which mobile apps used for pick up which is nice but they don't announce names so you have to check for which bag might be yours. The place is okay-good, nothing super special about it though. The smoothie was refreshing on a hot day. It's not too thick where you can't drink it through the straw. I'd start going here more to try the other flavors like the mango ones and to drink healthier instead of spending $5+ for sugary frapps and drinks at Starbucks.
A nice young lady helped me yesterday when I had trouble reading the menu and picking what I wanted for myself and my granddaughter I believe her name was brianna sweet young lady will be coming back
Customer service is not what I am use to when coming to this location. One female worker through my bag on the counter at me. When you walk in the door, you are not greeted its like they ignore you intentionally.The last 2 visits here within a week and I willgo to another location.
1st time here and halfway through im already loving the service and special for them to be open right now and the care the take before starting
Great place to eat when you want something light to eat and on the go. When I arrived in the store I was greeted by the cashier. She said that she would be right with me as she had to step away from the counter for a brief moment. Meanwhile I looked over the menu to make sure I didn't have to make any last min changes. By the time I figured out exactly what I wanted, the cashier was ready to take my order. I ordered the chipotle chicken club flatbread and the dragon fruit smoothie. That particular flatbread is one of my top 3 things to order off of the food menu. The store was clean, my order was prepared quickly and correctly, and everything that I ordered tasted great. My only suggestion is allowing customers to upload gift cards to the app for online orders. I personally prefer to order online from the app because it's quicker but because I had a gift card I was forced to order at the register. Hopefully they make this change in the app soon because every time I order online my order is ready when I walk in and I'm walking right back out satisfied.
Tried this place for the first time a few weeks ago. Ordered the chicken salad sandwich. Got it and the bread was pretty much burnt but I’d never had it before so I assumed that’s how it should be. Ate it anyways and it was fine, no big deal. Came here a second time two days ago and got the same thing. This time, I got home and found little pieces of hair in the sandwich. Sent tropical smoothie pictures of this as soon as it happened and got no response. Won’t be back.
Your staff in Willow Lawn in Richmond Va needs more empowerment. The environment is extremely tense impacting customer experience. I shouldn’t feel rushed through my order or attitude in places that encourage healthy food intake. I also should not have to hear or see visibly upset staff making smart remarks like “i guess no one knows what they ordered” it makes me not want to visit that location which is more convenient for me when im on that side of town.
This is a horrible TS. They dont want to wait on you. I ordered online and when I asked about it after having to get the manager's attention (he was standing right in front of me) he just said "okay" and went right back to whatever he was doing which was probably balancing the till because he had 2 devices hooked up to the cash register. He didnt ask anyone else to get it for me (just a smoothie!) so I ended up asking another employee about it. She looked at me like I had 3 eyes but went and got my smoothie. The owner will wonder why this location goes out of business. Here's your answer.
Great smoothies and staff
This is the worst tropical smoothie location I’ve ever been to. The service was terrible and the food was even worse. I’ll never go back to this particular store.
Best & cleanest location
Service continues to drop. I have been going to this tropical smoothie for years now. I will not go again. I went in at 11am and ordered a smoothie. I was the only customer in there. I sat 15 minutes before the girl that took my order asked me if I ordered online. I said no and that she took my order just a while ago. She then made my smoothie. It had shredded paper in it. I just threw it out and feeling sick now.
1601 Willow Lawn Dr, Richmond, VA 23230