Please come back! I am constantly searching for you hoping you guys are now open. We are in need of good seafood, Crab Du Jour is not seasoning their food like y’all do!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Snow Crab Legs Boil, The Classic Lobster Roll, Loaded Crab Fries
E. Z.
My knee-jerk reaction was a one star because I was so disappointed with the quality of the lobster roll I received and wrote a review accordingly. Within minutes of finding a way to message the company to relay my poor experience, I was almost immediately messaged back by the owner apologizing and promising to find out what went wrong and to refund my purchase. I changed my review from one star to three because of his "epic" customer service. I don't use that word lightly. If I could rate that, it would be, without doubt, five stars. In the meantime, I'm going to stay with three stars, despite that the lobster did not meet my expectations, however, the owner has vowed to fix the problem, and to win me over. So, the lesson I re-learned was that before posting a review that is not as flattering as a business would enjoy, to reach out to the business to see how they respond to the issue. Thank you for that reminder, Jonathan.
Bobbi H.
Note that this review is for the food truck when it was in RVA Ok, so I should have tempered my expectations because this is a food truck, and I'm not in Maine, though with the lines and the social media hype, I was hoping to be blown away. Sadly, I wasn't. Service: I stood in line for 40 minutes before I ordered and then another 12 minutes for my food. Yes, there was a line ahead of me, yet there really was zero sense of urgency to move that line at above a snails pace. I also had to ask for forks and napkins Sandwich was pretty small, and lobster was chopped up and heavily seasoned. IMHO, it didn't taste fresh either, like maybe the seasoning was an attempt to cover the quality or freshness. Roll was not sturdy enough to support the lobster (pretty sure it was a cheap hotdog bun) Two sandwiches =$52. Alot for what it was and for lunch at a food truck My rating rationale Service +.5 Food~Taste/flavor/quality +1. Presentation +1 Atmosphere/vibe Value
John A.
I had a Lobster Roll at the 4th of July fireworks. It was loaded up with Claw meat and was rich and buttery. It was well worth the money and then some. I'll be back
Kevin L.
Service was pretty good. Food portion was small considering they're asking 22.99 pre tax and tip. Out side of portion being a problem I found post tax the meal was expensive. Sadly I wouldn't recommend based off taste, portion, and price.
Arin Sarris
Photos do not do justice to what is (for us at least) THE BEST lobster roll we have ever had. Salty’s was a good vendor at Blue Ridge Rock Festival 2022. We hope they are back again in 2023 so we have another opportunity to support and enjoy these amazing food crafts!!!
Atmosphere: 5
Food: 5
Service: 5
Robert Joseph Mastronardi
Overpriced, slow service, lacks flavor, questionable business practices, rude and snarky behavior towards customers.Tried this place for the first time at Salem Fair around 1pm, as a result of a referral from Empanada Nirvana's social media. Prices were not displayed that day, not sure why. Was pressured to buy a combo, even after being told no twice. An unhappy crowd quickly formed as a result of a poor setup, slow kitchen service, and confusion on price, with about 10 people waiting for food for 20+ minutes in the baking sun on hot asphalt, with another 10 standing in line for 10-15 minutes. Everyone waiting was grumbling and griping.Lobster size was small, lacked flavor. Likely a Market Cull, it was basically unseasoned tiny lobster meat on a low quality slice of buttered split-top texas toast. No sauce, no seasoning, just plain lobster. Boring ?Additionally, I encourage anyone who ordered from them outside of the City of Roanoke to check their receipts and pay attention to the taxed rate. Seems the owners are scraping each transaction by using a larger tax percentage, and pocketing the profit. How can Empanada Nirvana, who also was at the fair, charge the regular tax of 5.3% on their $22 five empanada special, but Salty's charges a 10.8% tax for a $22.99 lobster roll? ?When asked about their taxed rates, they blamed City of Roanoke for a meal tax, yet we were in Salem, and no other vendor charged us a 10.8% tax, so that doesn't make sense. They then chose to double down and mock constructive feedback provided to them through the Square app about their poor operating practices and how to improve their service & speed. Way to treat customers who pay your bills!The VA Department of Taxation will be interested in our report in regards to Salty Soul, LLC.
Atmosphere: 1
Food: 1
Service: 1
Robert Joseph M
Overpriced, slow service, lacks flavor, questionable business practices, rude and snarky behavior towards customers. Tried this place for the first time at Salem Fair around 1pm, as a result of a referral from Empanada Nirvana's social media. Prices were not displayed that day, not sure why. Was pressured to buy a combo, even after being told no twice. An unhappy crowd quickly formed as a result of a poor setup, slow kitchen service, and confusion on price, with about 10 people waiting for food for 20+ minutes in the baking sun on hot asphalt, with another 10 standing in line for 10-15 minutes. Everyone waiting was grumbling and griping. Lobster size was small, lacked flavor. Likely a Market Cull, it was basically unseasoned tiny lobster meat on a low quality slice of buttered split-top texas toast. No sauce, no seasoning, just plain lobster. Boring ? Additionally, I encourage anyone who ordered from them outside of the City of Roanoke to check their receipts and pay attention to the taxed rate. Seems the owners are scraping each transaction by using a larger tax percentage, and pocketing the profit. How can Empanada Nirvana, who also was at the fair, charge the regular tax of 5.3% on their $22 five empanada special, but Salty's charges a 10.8% tax for a $22.99 lobster roll? ? When asked about their taxed rates, they blamed City of Roanoke for a meal tax, yet we were in Salem, and no other vendor charged us a 10.8% tax, so that doesn't make sense. They then chose to double down and mock constructive feedback provided to them through the Square app about their poor operating practices and how to improve their service & speed. Way to treat customers who pay your bills! The VA Department of Taxation will be interested in our report in regards to Salty Soul, LLC.
Heather Salyer
Ordered lobster rolls and crab fries. Taste was good, crab fries awesome. Prices are high for the amount of food served. One of the lobster rolls had a shell in a few bites of it, but hey at least you know it is real and fresh. ?Won’t rush to find them again, but I did enjoy the food.
Atmosphere: 4
Food: 3
Service: 3
Roosevelt Taylor
Their food truck was incredible, their service was even better! Wish they had more non-seafood items! This particular day, was it in Richmond, Virginia at the Starr Hill Beer Hall & Rooftop
*Specifically reviewing the food truck* There seems to be an influx of lobster rolls joining the Richmond market and I'm all for it! The lobster rolls were perfect and satisfied my craving. They're priced similarly to competitors and are slightly bigger. The owner is super nice and went out of his way to ensure I had a great experience and that the order was up to par. I could see him doing the same with other customers. They keep their social media up to date with locations. Get there on time as the line quickly grows. I will continue to support this local small business!
Shannon Houghton
I never got to try the food because after waiting in line for 20+ minutes the second time, they told me they were no longer serving the item I ordered. They never erased the item from their white board and continued to advertise as if they had everything available for several more hours. The first time I waited in line I was told they couldn't take any orders because the manager ran to the store (an hour after their start time). In addition to all this, some lady got extremely aggressive in line because she kept trying to get in front of people since the line was moving at a snails pace. The lady literally said, you can't be in line because you're not moving but it took 5-7 minutes for each customer to order and pay since the credit card set up seemed super slow so of course the line was barely moving. Im not sure what it would take for me to attempt to get food here again after all that chaos.
Megan St. Pierre
Oh my…. Double smash burger is the move. The owner is way too kind and is so fun to spend time with. The food is INCREDIBLE!!!! Go to their brick and mortar, find their food truck- you won’t regret it!
Heather H.
My daughter and I tried Saltys for the first time on Sunday and let me say, it won't me the last time. The lobster roll was so delicious with a good portion of lobster and my daughter (picky 12 year old) said the Double Stack c'burger was the best burger ever. I highly recommend!!!
Heather Dunbar
If you’re going to have a food truck set up at an event, make sure the equipment is properly workout. If it isn’t, don’t offer certain foods (fries) that take over twenty minutes to serve.
Please come back! I am constantly searching for you hoping you guys are now open. We are in need of good seafood, Crab Du Jour is not seasoning their food like y’all do!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Snow Crab Legs Boil, The Classic Lobster Roll, Loaded Crab Fries
My knee-jerk reaction was a one star because I was so disappointed with the quality of the lobster roll I received and wrote a review accordingly. Within minutes of finding a way to message the company to relay my poor experience, I was almost immediately messaged back by the owner apologizing and promising to find out what went wrong and to refund my purchase. I changed my review from one star to three because of his "epic" customer service. I don't use that word lightly. If I could rate that, it would be, without doubt, five stars. In the meantime, I'm going to stay with three stars, despite that the lobster did not meet my expectations, however, the owner has vowed to fix the problem, and to win me over. So, the lesson I re-learned was that before posting a review that is not as flattering as a business would enjoy, to reach out to the business to see how they respond to the issue. Thank you for that reminder, Jonathan.
Note that this review is for the food truck when it was in RVA Ok, so I should have tempered my expectations because this is a food truck, and I'm not in Maine, though with the lines and the social media hype, I was hoping to be blown away. Sadly, I wasn't. Service: I stood in line for 40 minutes before I ordered and then another 12 minutes for my food. Yes, there was a line ahead of me, yet there really was zero sense of urgency to move that line at above a snails pace. I also had to ask for forks and napkins Sandwich was pretty small, and lobster was chopped up and heavily seasoned. IMHO, it didn't taste fresh either, like maybe the seasoning was an attempt to cover the quality or freshness. Roll was not sturdy enough to support the lobster (pretty sure it was a cheap hotdog bun) Two sandwiches =$52. Alot for what it was and for lunch at a food truck My rating rationale Service +.5 Food~Taste/flavor/quality +1. Presentation +1 Atmosphere/vibe Value
I had a Lobster Roll at the 4th of July fireworks. It was loaded up with Claw meat and was rich and buttery. It was well worth the money and then some. I'll be back
Service was pretty good. Food portion was small considering they're asking 22.99 pre tax and tip. Out side of portion being a problem I found post tax the meal was expensive. Sadly I wouldn't recommend based off taste, portion, and price.
Photos do not do justice to what is (for us at least) THE BEST lobster roll we have ever had. Salty’s was a good vendor at Blue Ridge Rock Festival 2022. We hope they are back again in 2023 so we have another opportunity to support and enjoy these amazing food crafts!!!
Atmosphere: 5
Food: 5
Service: 5
Overpriced, slow service, lacks flavor, questionable business practices, rude and snarky behavior towards customers.Tried this place for the first time at Salem Fair around 1pm, as a result of a referral from Empanada Nirvana's social media. Prices were not displayed that day, not sure why. Was pressured to buy a combo, even after being told no twice. An unhappy crowd quickly formed as a result of a poor setup, slow kitchen service, and confusion on price, with about 10 people waiting for food for 20+ minutes in the baking sun on hot asphalt, with another 10 standing in line for 10-15 minutes. Everyone waiting was grumbling and griping.Lobster size was small, lacked flavor. Likely a Market Cull, it was basically unseasoned tiny lobster meat on a low quality slice of buttered split-top texas toast. No sauce, no seasoning, just plain lobster. Boring ?Additionally, I encourage anyone who ordered from them outside of the City of Roanoke to check their receipts and pay attention to the taxed rate. Seems the owners are scraping each transaction by using a larger tax percentage, and pocketing the profit. How can Empanada Nirvana, who also was at the fair, charge the regular tax of 5.3% on their $22 five empanada special, but Salty's charges a 10.8% tax for a $22.99 lobster roll? ?When asked about their taxed rates, they blamed City of Roanoke for a meal tax, yet we were in Salem, and no other vendor charged us a 10.8% tax, so that doesn't make sense. They then chose to double down and mock constructive feedback provided to them through the Square app about their poor operating practices and how to improve their service & speed. Way to treat customers who pay your bills!The VA Department of Taxation will be interested in our report in regards to Salty Soul, LLC.
Atmosphere: 1
Food: 1
Service: 1
Overpriced, slow service, lacks flavor, questionable business practices, rude and snarky behavior towards customers. Tried this place for the first time at Salem Fair around 1pm, as a result of a referral from Empanada Nirvana's social media. Prices were not displayed that day, not sure why. Was pressured to buy a combo, even after being told no twice. An unhappy crowd quickly formed as a result of a poor setup, slow kitchen service, and confusion on price, with about 10 people waiting for food for 20+ minutes in the baking sun on hot asphalt, with another 10 standing in line for 10-15 minutes. Everyone waiting was grumbling and griping. Lobster size was small, lacked flavor. Likely a Market Cull, it was basically unseasoned tiny lobster meat on a low quality slice of buttered split-top texas toast. No sauce, no seasoning, just plain lobster. Boring ? Additionally, I encourage anyone who ordered from them outside of the City of Roanoke to check their receipts and pay attention to the taxed rate. Seems the owners are scraping each transaction by using a larger tax percentage, and pocketing the profit. How can Empanada Nirvana, who also was at the fair, charge the regular tax of 5.3% on their $22 five empanada special, but Salty's charges a 10.8% tax for a $22.99 lobster roll? ? When asked about their taxed rates, they blamed City of Roanoke for a meal tax, yet we were in Salem, and no other vendor charged us a 10.8% tax, so that doesn't make sense. They then chose to double down and mock constructive feedback provided to them through the Square app about their poor operating practices and how to improve their service & speed. Way to treat customers who pay your bills! The VA Department of Taxation will be interested in our report in regards to Salty Soul, LLC.
Ordered lobster rolls and crab fries. Taste was good, crab fries awesome. Prices are high for the amount of food served. One of the lobster rolls had a shell in a few bites of it, but hey at least you know it is real and fresh. ?Won’t rush to find them again, but I did enjoy the food.
Atmosphere: 4
Food: 3
Service: 3
Their food truck was incredible, their service was even better! Wish they had more non-seafood items! This particular day, was it in Richmond, Virginia at the Starr Hill Beer Hall & Rooftop
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
*Specifically reviewing the food truck* There seems to be an influx of lobster rolls joining the Richmond market and I'm all for it! The lobster rolls were perfect and satisfied my craving. They're priced similarly to competitors and are slightly bigger. The owner is super nice and went out of his way to ensure I had a great experience and that the order was up to par. I could see him doing the same with other customers. They keep their social media up to date with locations. Get there on time as the line quickly grows. I will continue to support this local small business!
I never got to try the food because after waiting in line for 20+ minutes the second time, they told me they were no longer serving the item I ordered. They never erased the item from their white board and continued to advertise as if they had everything available for several more hours. The first time I waited in line I was told they couldn't take any orders because the manager ran to the store (an hour after their start time). In addition to all this, some lady got extremely aggressive in line because she kept trying to get in front of people since the line was moving at a snails pace. The lady literally said, you can't be in line because you're not moving but it took 5-7 minutes for each customer to order and pay since the credit card set up seemed super slow so of course the line was barely moving. Im not sure what it would take for me to attempt to get food here again after all that chaos.
Oh my…. Double smash burger is the move. The owner is way too kind and is so fun to spend time with. The food is INCREDIBLE!!!! Go to their brick and mortar, find their food truck- you won’t regret it!
My daughter and I tried Saltys for the first time on Sunday and let me say, it won't me the last time. The lobster roll was so delicious with a good portion of lobster and my daughter (picky 12 year old) said the Double Stack c'burger was the best burger ever. I highly recommend!!!
If you’re going to have a food truck set up at an event, make sure the equipment is properly workout. If it isn’t, don’t offer certain foods (fries) that take over twenty minutes to serve.