It’s annoying enough that this is the closest location to my home and the only one that doesn’t do online ordering for pickup, but worse that I call to order ahead and no one picks up the phone. I tried calling Today, October 25, at 2:45pm, tried multiple times until 3:25pm. Each time it rang and rang until it hung up. Horrendous service. I was buying for a large group so they missed out on a huge order. Their competition picked up the phone so they got my business instead.
Ree C.
Bravo to the sandwich maker who worked the lunch shift on Friday, September 23. I treated myself and ordered (online) the Spicy East Coast Italian and it was one of THE BEST sandwiches I've ever eaten! It was perfectly made per my order. I usually devour JJ subs but only ate half of this one. I put the other half in the fridge knowing I would have a repeat yummy meal later that day! Well my sweetheart spied that sandwich when he got home from work and didn't ask - he ate it but gave me a heads up text that he did. He doesn't say much about food and he prefers the Hunter's Club. But he said it was a very delicious sandwich and kinda went on and on about it, which really surprised me. I was out and about and almost ordered another one! I'm so sad to read these other reviews. I hope you give them another chance. I usually have very bad luck with restaurants so when I get a home run I usually try to give credit where credits is due. Thanks again!
pixargirl
30 minutes for a pick up order of 3 sandwiches (so much for freaky fast as they claim). The employees were rude, the floors were sticky, I paid for drinks and didn't get them. When I went back in they said it wasn't on the reciept and it was clearly stated on there and my own copy. Still didn't recieve the drinks either and no refund for them. Snarky attitude stating have a nice day, and was called rude lady for wanting what I paid for
Lissette Crouch
Told me my order would be ready in 5 mins. I showed up in 15 and they hadn’t even started it and were all Judi standing around talking and no one working then told me I had to wait for them to make it which would have been another 10-15 because I couldn’t wait another 15 mins. I drove out of my way to go there to walk out with nothing. Super disappointed.
Amaya Hall
The skinny lady with the purple hair was very rude. She has a nasty attitude. Instead of helping me with my order she just got an attitude with me and rolled her eyes. Then another worker was on her phone cussing at someone. Very unprofessional! But food is good.
Daniel V.
The food is typically fine when you can actually order any. In the past two weeks I've tried going on 3 separate occasions. First time, they were out of bread at around noon. Second time, their credit machines were down and only accepting cash. Today, the third time, the door was just locked with no one inside. The employees are hit or miss with how they treat you. I understand that it's not the most pleasant job, but no one is making you work there. There have been times the orders get messed up. After today, I don't think I will spend my time or money on this restaurant, which is a shame because I do enjoy the food and it is very close to my house. Something is going wrong with the way this place is managed and operated. The problems have been happening for the three years I've lived in the area.
Ben Tone
Manager eats on same table where they make your sandwiches
Mary Brogan Fowler
Absolutely the worst experience I have had- with any service. 3 hours later they wanted to deliver my food. Even when I called to check on the order the first time, I was hung up saying that the employee was the only one there. While I understand the economic state we are all in, I think it would have been justified to let me know that delivery wasn’t an option. I called a few times back, and was just told that the driver was on it way and no other updates could they tell me. So either I was lied to via customer service, OR the driver had my food in the car for 2 hours. Yuck. Absolutely never again!
Patricia Pishioneri
I’ve always had good service at this store but three times recently I’ve gone to find the store dark and not even a sign on the door to say they’re closed. Most recently yesterday and today ( Sunday and Monday.). There isn’t even a message on the phone to say they’re not open—how hard would that be to do? The line just rings and rings.
Raymond W.
This is the second time I tried ordering here and both times they messed up my orders in store. 1st time I asked for Turkey substitution in which they charged me for it and all I got was literally one measly piece of Turkey in place of capicola. Furthermore the cashier should have mentioned it was gonna be an extra charge for substitutions beforehand, instead of after. 2nd time I ordered a giant east Coast spicy Italian w/ extra spicy peppers and literally no peppers were added. I went all the way back home and gave them the benefit of the doubt that everything was correct and sure enough, it wasn't. On top of it, the employees are bottle of the barrel rude. This will be the last time I come here.
I like that the website let's people know that delivery times may be longer. Most places need drivers badly. Our driver even called to apologize and let us know?she was headed our way. She said they were calling all customers to let them know when they were on the way.
Kristen Fugere
We ordered our food at 11:50AM. It is currently 1:50PM and we still have not received our order. Called the store and after not getting through 6 times someone from another location got us in contact with them. We even offered to come get the order and the employee told us we couldn’t and that we could not speak to the manager. Do not order from this location.
Alpha Fugere
This place is terrible. Made the order at 11:40am. Still waiting (it is currently 2:04). I called multiple times and nobody answered or if a man did when I asked if it was Jimmy Johns they would disconnect. Once I called another location to request assistance they finally answered. I asked for the drivers information they said they didn’t have it. I even tried to make it easier and ask if I can just come in to pick up the order, and they had the audacity to say no. This place is flipping terrible and their organization needs to be revamped. (I already left a “feedback” so no need to reply to review telling me to)Update: The food never came, so I had to call for a refund. They had no empathy or apology except “their driver got to work late” but it doesn’t explain nor excuse them never arriving at all.
Sunnie Young
This location has gone down hill! My orders get worse every time I place one. My order yesterday took and hour and a half even though I placed it early. Then I found who knows what at the bottom of my cup. I won’t order from this location again.
Krissy Fugere Jackson
It’s been 2 hours since we ordered and we have still not received our subs.
It’s annoying enough that this is the closest location to my home and the only one that doesn’t do online ordering for pickup, but worse that I call to order ahead and no one picks up the phone. I tried calling Today, October 25, at 2:45pm, tried multiple times until 3:25pm. Each time it rang and rang until it hung up. Horrendous service. I was buying for a large group so they missed out on a huge order. Their competition picked up the phone so they got my business instead.
Bravo to the sandwich maker who worked the lunch shift on Friday, September 23. I treated myself and ordered (online) the Spicy East Coast Italian and it was one of THE BEST sandwiches I've ever eaten! It was perfectly made per my order. I usually devour JJ subs but only ate half of this one. I put the other half in the fridge knowing I would have a repeat yummy meal later that day! Well my sweetheart spied that sandwich when he got home from work and didn't ask - he ate it but gave me a heads up text that he did. He doesn't say much about food and he prefers the Hunter's Club. But he said it was a very delicious sandwich and kinda went on and on about it, which really surprised me. I was out and about and almost ordered another one! I'm so sad to read these other reviews. I hope you give them another chance. I usually have very bad luck with restaurants so when I get a home run I usually try to give credit where credits is due. Thanks again!
30 minutes for a pick up order of 3 sandwiches (so much for freaky fast as they claim). The employees were rude, the floors were sticky, I paid for drinks and didn't get them. When I went back in they said it wasn't on the reciept and it was clearly stated on there and my own copy. Still didn't recieve the drinks either and no refund for them. Snarky attitude stating have a nice day, and was called rude lady for wanting what I paid for
Told me my order would be ready in 5 mins. I showed up in 15 and they hadn’t even started it and were all Judi standing around talking and no one working then told me I had to wait for them to make it which would have been another 10-15 because I couldn’t wait another 15 mins. I drove out of my way to go there to walk out with nothing. Super disappointed.
The skinny lady with the purple hair was very rude. She has a nasty attitude. Instead of helping me with my order she just got an attitude with me and rolled her eyes. Then another worker was on her phone cussing at someone. Very unprofessional! But food is good.
The food is typically fine when you can actually order any. In the past two weeks I've tried going on 3 separate occasions. First time, they were out of bread at around noon. Second time, their credit machines were down and only accepting cash. Today, the third time, the door was just locked with no one inside. The employees are hit or miss with how they treat you. I understand that it's not the most pleasant job, but no one is making you work there. There have been times the orders get messed up. After today, I don't think I will spend my time or money on this restaurant, which is a shame because I do enjoy the food and it is very close to my house. Something is going wrong with the way this place is managed and operated. The problems have been happening for the three years I've lived in the area.
Manager eats on same table where they make your sandwiches
Absolutely the worst experience I have had- with any service. 3 hours later they wanted to deliver my food. Even when I called to check on the order the first time, I was hung up saying that the employee was the only one there. While I understand the economic state we are all in, I think it would have been justified to let me know that delivery wasn’t an option. I called a few times back, and was just told that the driver was on it way and no other updates could they tell me. So either I was lied to via customer service, OR the driver had my food in the car for 2 hours. Yuck. Absolutely never again!
I’ve always had good service at this store but three times recently I’ve gone to find the store dark and not even a sign on the door to say they’re closed. Most recently yesterday and today ( Sunday and Monday.). There isn’t even a message on the phone to say they’re not open—how hard would that be to do? The line just rings and rings.
This is the second time I tried ordering here and both times they messed up my orders in store. 1st time I asked for Turkey substitution in which they charged me for it and all I got was literally one measly piece of Turkey in place of capicola. Furthermore the cashier should have mentioned it was gonna be an extra charge for substitutions beforehand, instead of after. 2nd time I ordered a giant east Coast spicy Italian w/ extra spicy peppers and literally no peppers were added. I went all the way back home and gave them the benefit of the doubt that everything was correct and sure enough, it wasn't. On top of it, the employees are bottle of the barrel rude. This will be the last time I come here.
Restaurantji Recommends
I like that the website let's people know that delivery times may be longer. Most places need drivers badly. Our driver even called to apologize and let us know?she was headed our way. She said they were calling all customers to let them know when they were on the way.
We ordered our food at 11:50AM. It is currently 1:50PM and we still have not received our order. Called the store and after not getting through 6 times someone from another location got us in contact with them. We even offered to come get the order and the employee told us we couldn’t and that we could not speak to the manager. Do not order from this location.
This place is terrible. Made the order at 11:40am. Still waiting (it is currently 2:04). I called multiple times and nobody answered or if a man did when I asked if it was Jimmy Johns they would disconnect. Once I called another location to request assistance they finally answered. I asked for the drivers information they said they didn’t have it. I even tried to make it easier and ask if I can just come in to pick up the order, and they had the audacity to say no. This place is flipping terrible and their organization needs to be revamped. (I already left a “feedback” so no need to reply to review telling me to)Update: The food never came, so I had to call for a refund. They had no empathy or apology except “their driver got to work late” but it doesn’t explain nor excuse them never arriving at all.
This location has gone down hill! My orders get worse every time I place one. My order yesterday took and hour and a half even though I placed it early. Then I found who knows what at the bottom of my cup. I won’t order from this location again.
It’s been 2 hours since we ordered and we have still not received our subs.