Yesterday I bought some gluten free bread and bagels from your store. As you can see when I opened them up tonight they are COVERED in mold. I am actually allergic to mold, and am super disappointed that the bread wasn’t tossed out or available for sale in the state it’s in. I’ll be coming back tomorrow, to exchange this for hopefully not moldy gluten free bagels and bread.
Charles R.
Was a Safeway customer for over 20 years until today, I went into my Cheney Safeway to grab a few things from the deli, the lady was rude and not wearing gloves, no worries until I got to the counter to pay, blue lines had been painted on the floor, I did not see them, the checker rudely yelled at me sir you need to stay behind the blue line! I moved back and waited, she the called me next, another man walked up behind me, and she didn't say a word to him , I said hey what about him you just yelled at me, she replied what about him , I said he isnt behind any lines in fact he's rite behind me, she could see that. She said I'm just trying to prevent coronavirus, like I walked in with it! I paid and she in a snooty tone said have a nice day sir, I told her to go f herself. I won't ever be back, they are doing nothing to halter the spread of the virus, and using what ever power a checker has to be rude and advantageous to customers during these trying times. Shame on you safeway who owns you? 11 year olds? Grow up
Lynn H.
I don't live in Cheney. They are so very helpful when I call on the phone to order a birthday cake for my sisters. They are friendly and knowledgeable. When I am in town I have never had a bad experience.
Krista M.
6/29/19 We probably should have looked at these reviews before heading out! Nearly everything we purchased was supposedly on sale. When we got to the checkout, the employee asked for our rewards card. We don't have one because we're on vacation and don't live near a Safeway. My husband thought he had signed up for one in the past so he offered three phone numbers and the kid said none of them worked. Instead of scanning a generic card so we could still take advantage of the sale prices, he told my husband (after being asked) that we'd have to go to the service counter to sign up for the program. This was, of course, about 80% into our items being scanned. He just looked bored and then annoyed that we asked him questions. The service was non-existent; he clearly just didn't care at all and it showed.
K H.
I am tired of waiting 10 minutes to be greeted at the deli. They have the WORST customer service I have ever seen. When you get to the front to check out be prepared to wait again as there will not be enough lanes open to handle the customer flow. The sad part is, the management doesn't seem to care. To be fair many of the checkers are very nice and do a good job. They just can't make up for the incompetence of the rest.
Kirk L.
Yet another surly performance from a Cheney Safeway employee. Isn't it the job of the cashier to greet the customer and at the very least say "hello"? I am so tired of the indifference shown here by so many of the young employees. Time for some re-training of basic customer service. Wow this Safeway continues to outdo itself in poor customer service This time my wife and I went thru the check stand while the checker and the "person in charge" their term not mine engaged in a full conversation while never once greeting us or even acknowledging our presence!! Plus the whole time the person in charge was in my way and not putting our bagged groceries in our cart, finally their conversation was over and she just walked away!! Wow way to go customer service!! Setting the bar low!!
Kiana R.
I've always had an average experience here but my most recent visit is the reason I'm writing this review. The disrespect from their young cashiers is astonishing. I had a cashier with brown hair and braids and she and her bagger treated me so horribly. I purchased a donut that was in its bag and she scanned it and threw it so the other side. She threw my food so hard than my donut flew out of the bag and the bagger boy quickly grabbed it while laughing. He told the cashier that she had made my donut fall out (all while I'm watching) and she blankly looked at me and said "you can get a new one if you want". I was pissed and told her it was the last one (because it was) and all she said was "oh". The bagger boy said it didn't fall out of the bag (lied to me) and I was clearly angry and said "yes it did. I literally just saw it" and they both giggled and didn't say anything. Didn't offer me a return of my money, nothing! Worst employees ever.
Kiana Rendon
I've always had an average experience here but my most recent visit is the reason I'm writing this review. The disrespect from their young cashiers is astonishing. I had a cashier with brown hair and braids and she and her bagger treated me so horribly. I purchased a donut that was in its bag and she scanned it and threw it so the other side. She threw my food so hard than my donut flew out of the bag and the bagger boy quickly grabbed it while laughing. He told the cashier t
Camille Getahun
Absolutely horrible staff, was treated poorly and as if I don’t belong. Many other students at EWU particularly students of color have also felt the exact same way and do not feel come comfortable coming to this location.
Wendy B Cisneros
where is the "they are racist option"? disgusted to know they profile people based on skin color!
Went to get a coffee refill on my lunch break, saw that you didn’t have a little cafe. Fine. Waited in line at the Starbucks for over ten minutes while the attending girl talked to her friend on the phone... pretty sure you don’t speak to another employee or manager that way... walked away from the Starbucks to grab a refrigerated cold brew coffee since I didn’t have time to wait for the Starbucks girl... proceeded to wait another ten minutes for my one coffee to get rang up... I was the only one in line..... so I left with nothing and a wasted lunch break. Get it together Safeway... I won’t be back.
Yesterday I bought some gluten free bread and bagels from your store. As you can see when I opened them up tonight they are COVERED in mold. I am actually allergic to mold, and am super disappointed that the bread wasn’t tossed out or available for sale in the state it’s in. I’ll be coming back tomorrow, to exchange this for hopefully not moldy gluten free bagels and bread.
Was a Safeway customer for over 20 years until today, I went into my Cheney Safeway to grab a few things from the deli, the lady was rude and not wearing gloves, no worries until I got to the counter to pay, blue lines had been painted on the floor, I did not see them, the checker rudely yelled at me sir you need to stay behind the blue line! I moved back and waited, she the called me next, another man walked up behind me, and she didn't say a word to him , I said hey what about him you just yelled at me, she replied what about him , I said he isnt behind any lines in fact he's rite behind me, she could see that. She said I'm just trying to prevent coronavirus, like I walked in with it! I paid and she in a snooty tone said have a nice day sir, I told her to go f herself. I won't ever be back, they are doing nothing to halter the spread of the virus, and using what ever power a checker has to be rude and advantageous to customers during these trying times. Shame on you safeway who owns you? 11 year olds? Grow up
I don't live in Cheney. They are so very helpful when I call on the phone to order a birthday cake for my sisters. They are friendly and knowledgeable. When I am in town I have never had a bad experience.
6/29/19 We probably should have looked at these reviews before heading out! Nearly everything we purchased was supposedly on sale. When we got to the checkout, the employee asked for our rewards card. We don't have one because we're on vacation and don't live near a Safeway. My husband thought he had signed up for one in the past so he offered three phone numbers and the kid said none of them worked. Instead of scanning a generic card so we could still take advantage of the sale prices, he told my husband (after being asked) that we'd have to go to the service counter to sign up for the program. This was, of course, about 80% into our items being scanned. He just looked bored and then annoyed that we asked him questions. The service was non-existent; he clearly just didn't care at all and it showed.
I am tired of waiting 10 minutes to be greeted at the deli. They have the WORST customer service I have ever seen. When you get to the front to check out be prepared to wait again as there will not be enough lanes open to handle the customer flow. The sad part is, the management doesn't seem to care. To be fair many of the checkers are very nice and do a good job. They just can't make up for the incompetence of the rest.
Yet another surly performance from a Cheney Safeway employee. Isn't it the job of the cashier to greet the customer and at the very least say "hello"? I am so tired of the indifference shown here by so many of the young employees. Time for some re-training of basic customer service. Wow this Safeway continues to outdo itself in poor customer service This time my wife and I went thru the check stand while the checker and the "person in charge" their term not mine engaged in a full conversation while never once greeting us or even acknowledging our presence!! Plus the whole time the person in charge was in my way and not putting our bagged groceries in our cart, finally their conversation was over and she just walked away!! Wow way to go customer service!! Setting the bar low!!
I've always had an average experience here but my most recent visit is the reason I'm writing this review. The disrespect from their young cashiers is astonishing. I had a cashier with brown hair and braids and she and her bagger treated me so horribly. I purchased a donut that was in its bag and she scanned it and threw it so the other side. She threw my food so hard than my donut flew out of the bag and the bagger boy quickly grabbed it while laughing. He told the cashier that she had made my donut fall out (all while I'm watching) and she blankly looked at me and said "you can get a new one if you want". I was pissed and told her it was the last one (because it was) and all she said was "oh". The bagger boy said it didn't fall out of the bag (lied to me) and I was clearly angry and said "yes it did. I literally just saw it" and they both giggled and didn't say anything. Didn't offer me a return of my money, nothing! Worst employees ever.
I've always had an average experience here but my most recent visit is the reason I'm writing this review. The disrespect from their young cashiers is astonishing. I had a cashier with brown hair and braids and she and her bagger treated me so horribly. I purchased a donut that was in its bag and she scanned it and threw it so the other side. She threw my food so hard than my donut flew out of the bag and the bagger boy quickly grabbed it while laughing. He told the cashier t
Absolutely horrible staff, was treated poorly and as if I don’t belong. Many other students at EWU particularly students of color have also felt the exact same way and do not feel come comfortable coming to this location.
where is the "they are racist option"? disgusted to know they profile people based on skin color!
Restaurantji Recommends
Disgusting staff racially profiling people
Went to get a coffee refill on my lunch break, saw that you didn’t have a little cafe. Fine. Waited in line at the Starbucks for over ten minutes while the attending girl talked to her friend on the phone... pretty sure you don’t speak to another employee or manager that way... walked away from the Starbucks to grab a refrigerated cold brew coffee since I didn’t have time to wait for the Starbucks girl... proceeded to wait another ten minutes for my one coffee to get rang up... I was the only one in line..... so I left with nothing and a wasted lunch break. Get it together Safeway... I won’t be back.
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